Premier elements 13 codec issue

When I try to play a video I get the error, "The selected file cannot be played because your system does not have the required compresser/decompresser(codec) installed."  How can I get it to work?

moziator
Preliminary Findings....
I have download your .m2ts file to my Windows 7 64 bit computer, and my Elements Organizer findings are the following
Elements Organizer 13 - to be tested tomorrow.
Elements Organizer 12 - good video and audio playback in Elements Organizer 12 player.
Elements Organizer 11 - good video and audio playback in Elements Organizer 11 player.
Elements Organizer 10 - good video and audio playback in Elements Organizer 10 player.
And, no problems were found with the playback of video and audio if this file was just imported (Add Media/Files and Folders) into the Premiere Elements Editor of these versions.
It was another story for this file and Elements Organizer on Windows 8.1 64 bit.
Elements Organizer 13 - to be tested tomorrow.
Elements Organizer 12, 11, and 10...no play back of video and audio - message was system does not have installed compressor/decompressor (codec)
a. renaming of container unsuccessful - .m2ts replaced with .mp4 or .mov or .mpeg.
b. conversion to H.264.mp4 with HandBrake was partially successful
Elements Organizer 12 player played back video and audio for H. 264.mp4
Elements Organizer 11 player played back video and audio but with issues for H.264.mp4
Elements Organizer 10 player played back video and audio but with issues for H.264.mp4
However, when these seemingly flawed H.264.mp4 were sent from the Elements Organizer to Premiere Elements Editor, they played back from the
Timeline in the Edit mode monitor without any problems.
And, no problems were found with the playback of video and audio if this file was just imported (Add Media/Files and Folders) into the Premiere Elements Editor of these versions.
More tomorrow, targeting Elements Organizer 13. Comments to follow wrap up.
ATR

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    Marsha Moskowitz
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    Website: www.marshamosk.com
    CafePress Shop: www.cafepress.com/mmphotography
    Theater-Film-Dining Blog: www.marshamosk.com/blog
    Photo Gallery: www.marshamosk.com/photogallery
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    From: [email protected]
    To: [email protected]
    Subject: Premier Elements has encountered an error...
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