Premier Elements 13 Organizer Works. Editor doesn't. Log in doesn't work

I downloaded and installed Premier Elements 13 last night. In using it today, Organizer works, but when I select Editor, I am required to log in to my account to activate it. When I do so, then I eventually reach the agreement to terms page, accept it but Editor still doesn't work. Contacted Chat and had an extremely humourous but extremely frustrating chat before the chat stopped working (??????) Here is a copy and paste of the chat up until Chat stopped working:
Here is my chat at the last point I saved a copy......
Thank you for contacting Adobe.
A representative will be with you shortly.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Amit Kumar.
Amit Kumar: Hello! Welcome to Adobe Customer Service.
Gordon Stogre: I tried the forums but no one had replied for the last 2 hours. Experts must be on vacation.
Gordon Stogre: Hello Amit. Are you there?
Amit Kumar: http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements&loc=us
Gordon Stogre: Do you want me to click on that link?
Amit Kumar: Yes
Gordon Stogre: Why?
Amit Kumar: Download it again from this link.
Gordon Stogre: I've already downloaded and set up Premier Elements 13.
Gordon Stogre: That was last night
Gordon Stogre: Why?
Amit Kumar: Download and install itagain from this link.
Gordon Stogre: It took about 2 hours to set it up on a fast internet connection
Gordon Stogre: Why should I have to do it again. It is already set up and installed.
Gordon Stogre: The problem is with the Editor. The Organizer works correctly.
Amit Kumar: There is some issue with the software.
Gordon Stogre: What is the issue. Please explain
Amit Kumar: Some files did not download that's why it is not working.
Gordon Stogre: Are you saying that the Adobe file download is faulty?
Amit Kumar: Yes
Gordon Stogre: Everything downloaded correctly and it installed correctly
Amit Kumar: Ok
Amit Kumar: One moment while I transfer you to the specialist that can assist you.
Gordon Stogre: I want a refund on what I paid for Premier 13. This is ludicrous that I should have to spend this much of my time downloading and installing.. I want it free now.
Gordon Stogre: This is absolutely ridiculous that Adobe uploaded a faulty software. My time is extremely valuable.
Amit Kumar: I have arranged refund for this product.
Gordon Stogre: I have spent a total of 6.5 hours downloading, setting up and installing and then trying to get it working.
Gordon Stogre: But I still want to use this product with the properly working software. Is my licence still valid if I download and reinstall it?
Amit Kumar: I have arranged refund for this product now.
Gordon Stogre: WILL I STILL BE ABLE TO USE IT ????
Gordon Stogre: Will my licence that I purchased for Premier Elements 13 still be valid???
Gordon Stogre: I want to use it but am very frustrated and annoyed by the problem.
Amit Kumar: You will not be able to use it.
Gordon Stogre: I NEED TO USE IT !!!
Gordon Stogre: Do you understand?
Gordon Stogre: I want a refund and an operating version of Premier 13.
Amit Kumar: But I have arranged refund for this product now.
Gordon Stogre: Please escalate this to your supervisor if you are not able to do this.
Gordon Stogre: Or I will publish this all over internet
Amit Kumar: Would you mind waiting for 2 - 3 minutes while I research on this issue?
Gordon Stogre: I will wait
Gordon Stogre: 6:13 local time now. About 9 minutes since you asked me to wait...............
This continued on until 6:39 when the supervisor told me he was transferring it to "the group that could help me with this issue" Then the chat shut down.

Oldcameraman
At the forum level, there is no instantaneous reply. And, there is no "how long before I get someone to post in my thread" expectation.
This is not Adobe. Rather user to user. Although I personally try to see that every thread has a viable reply before the end of the day, there are no guarantee how long it will take for a thread to be answered with some information that may actually help you resolve your particular issue. I am not affiliated with Adobe in anyway. Just a user with an overactive troubleshooting gene.
From what you wrote, you no longer have a purchased product. You demanded your money back from Adobe via its Adobe Chat, and you got what you demanded, that is, your money back request put into action. So, I am not sure what you are left to work with.
If you purchased from an online download from Adobe and the install apparently did not take, then it is not unreasonable to be asked to uninstall/reinstall the program with antivirus and firewall(s) disabled. That may or may not help. There are certain troubleshooting drills that need to be followed as one systematically goes through the progress of ruling factors in or out of the problem equation.
Part of the drill might have included:
a. What computer operating system is your Premiere Elements 13 running on?
b. Does the problem exist with and without the antivirus installed?
c. Are you running the program from a User Account with Administrative Privileges and with Run As Administrator applied to the desktop icon?
d. Is your video card/graphics card up to date according to the web site of the manufacturer of the card? How many video cards/graphics cards does your computer use, 1 or 2?
e. Is your computer connected to the Internet?
f. Is the latest version of QuickTime installed on your computer along with Premiere Elements 13?
g. Other
But, none of the above is going to be of use if you do not have a purchased copy of Premiere Elements 13 to work with. You need to sort out your Adobe situation with Adobe.
We will be watching for your progress. We want you to succeed.
ATR

Similar Messages

Unable to add a new Place in Version 13 of Premier Elements Organizer

Hi,
I am using the trial version of Premier Elements Organizer, which I am planning on purchasing if I can get this issue resolved. When I click on the "Add Places" button at the bottom of the screen AND when I click on the green plus button and "Add New Place" on the Places panel the program locks up and I receive the "Program Not Responding" message from Windows 8.1. I've clicked the "Wait for the program to respond" and have waited over 5 minutes and nothing happens.
This doesn't happen in the Photoshop Elements Organizer; however, all I need is the Organizer and Video Editing so I have switched to Premier Elements.
Thank you,
Andrea

Andrea417
Glad all seems to have worked out for you.
I was about to go into...
Photoshop Elements 13 and Premiere Elements 13 are standalone products that come with the Elements Organizer 13.
When they are on the same computer, they share the same Elements Organizer 13 catalog.
So your suggestion that you got different Elements Organizer 13 results depending on whether you started on the Photoshop
Elements 13 versus Premiere Elements 13 side of things was challenging.
Best wishes
ATR

How can I select multiple people when filtering media using Photoshop Premier Elements Organizer 11?

I noticed that in using Photoshop Premier Elements Organizer V10, I was able to select more than a single person when filtering media. For example, I may want to find all of my photos that have me with my cousin, John as well as my friend Norm in them. With Photoshop Priemier Elements Organizer 11, I can only filter on a single person or filter on a group of individuals. Using a group does not always match the specific filter that I am looking for. Was this an oversight in the new version?
(By the way, this feature is also missing with "Places" as well... For example, I would like to be able to select Austria, Switzerland, and Germany media when adding an Event for my "Trip to the Alps". I can only select one country at a time.)
Any suggestions? Can we get this feature back?

Have you opened up the Filter menu, which opens along the top of the Organizer's Media Browser?
With it, you simply check the filters you want to apply, and the Media Browser will show you all media clips to which those filters applies.

Direct X is installed but could not be initialized. Please reboot your system and then relaunch Elements Organizer. Editor works but not Organizer.

I have a windows PC with windows 8.1 and have had it for 13 months. I have PE 9 installed and have been using it without a single problem when out of the blue I can't open the Organizer. I can open the editor but not the organizer. When I attempt to open it I get this...Direct x is installed but can't be initiated. Please reboot your system and then relaunch Elements organizer. Obviously, I have done this many, many times. I have had two computer experts look through my computer for a total of 13 hours and neither one of them knows what the problem is. One of them thought the issue might be bad graphics driver but the other computer guy thought that was definitely not it.
The second technician thought it was a corrupt file somewhere in the catalog. We downloaded a trial version of PE 12 and tried to open that and it won't open either. Seriously at my wits end here. I'm willing to pay to have this fixed. I've already spent hundreds of dollars to no avail. Rest of the computer works flawlessly.
We have done everything that has been posted here on this topic without success. Rebuild the thumbnail cache, repair the catalog via the catalog manager, gone in and made sure that Direct x was actually turned on...it is! I'm truly expecting a miracle as this is basically my last resort. I have over 30,000 images and just don't know what to do. Clearly installiung a new program is not the answer as PE 12 trial version came up with the same issue. HELP!!!!!!!!!!!!!!!....PLEASE!!!!!!!!!

Hi,
Please try out the instructions mentioned by Vaishali in forum thread:
https://forums.adobe.com/thread/1388269?tstart=0
Thanks,
Anwesha

Where is the Editor in Premier Elements + Organizer?

Is there Elements without the Editor? If so, how do I get the editor? I bought and downloaded yesterday.

Welcome to the forum.
No, Premiere Elements IS an editor. It is a Non Linear Editor (NLE) for Video.
What exactly installed for you?
Did you purchase the bundle with PrElements and Photoshop Elements?
Did you also download the file for the Additional Functional Content?
Did you buy directly from Adobe?
Good luck, and please let us know a bit more.
Hunt

Premier Elements 10 - I cannot get the Share/Online Feature to work

Brand new install of premier elements 10 on a new PC running Windows 7.
Everything was working great until it was time to do something with the movie project. I want to get the movie to YouTube but when I went to Share and then Selected Online - nothing happened. I can save to computer, DVD, all of the other Share options but nothing happens when I click online. All of the other choices bring up a new screen with saving details but when I select Online - I don't even get a reaction from the computer.
I did it once without signing into my Adobe ID but then I signed in and no difference.
I created my Adobe ID on a different computer using Photoshop but not sure if that is relevant at all or if even the Adobe ID is relevant.
Any suggestions?
I know I can save to PC first and then upload (which is what is happening now as I type this) but I would like to remove one step if I can and have it work the way it was designed.

This is probably due to the setting in PrE for Online Sharing, and your YouTube account. I would check the info for each very closely, to make sure that everything is set up properly. Also, from time to time, YouTube has made major changes in their accounts (not that long ago, they decided to go through a department of Google - not sure if they still do), and if you're on, say an extended YouTube account, then it might be that PrE has not yet caught up to those. Do not know if PrE 10 still has the old 10 min. limit, but that was the case, until YouTube started offering extended accounts.
Good luck,
Hunt

Elements Organizer and Editor Image Differences?

I've noticed that the images displayed by Photoshop Elements Organizer are noticeable different from the display of the same image file by the Elements Editor. Why does this happen and is there a way to correct one or the other displays. Generally, the Organizer image appears to have more color saturation than when the image is viewed in the Editor. As a side note, the same image displayed in the Photoshop CS5 Editor appears to look about the same as it does in the Elements Editor.
Other information: I have a Windows 7 64-bit system with dual calibrated monitors. It does not matter which image appears on which monitor -- the PSE Organizer image always has greater color saturation.

That seems to be a reasonable explanation. Since a thumbnail does not have as much information as the actual file, it shouldn't be surprising that visual difference exist. I just wasn't expecting them to be quite so noticeable.

Premier Elements Organizer 10.0

I am new to Premier Elements, ver. 10.0. When I first opened it, 900+ photos appeared in Organizer. I don't know where they came from - perhaps from my Photoshop elements 7.0. I don't want them there and tried to delete but got a warning that they will be deleted from my hard drive. As I don't want many of these deleted from my photo albums, I backed off.
I have been unable to find an explanation in any tutorial for either how they got there or how to delete? Help please.
Thanks.

If you want to delete the images from the catalogs and NOT from the harddisk, Select all the images on the catalog and then right and select 'Delete selected items from catalog'
Once you will do that it will give you a confirmation dialog, UNCHECK the option 'Also delete selected item from hard disk '
and click ok, by doing this it will delete the images from the catalog but NOT from the hard disk .
-Harshit yadav

I just transfered a lot of mini DV to my harddrive using a roxio transfer which transfered fine and it plays in my media but after importing it to the premier elements organizer it wont let me play it because it says the my system does not have right comp

Can anyone help me with this

kreeateme
After answering Sandeep Singh's questions, please let us know
1. What version of Premiere Elements, Elements Organizer you are using and on what computer operating system it is running?
2. What did you do - DV or HDV capture firewire? For DV AVI, what did you produce DV AVI type 1 or DV AVI type 2?
If HDV, what do you have MPEG2.mpg or something else, like MPEG2.m2t?
3. Please download and install the free codec utility named GSpot
GSpot Codec Information Appliance
and tell us what is listed for
Video Codec Name Status
as well as
Audio Name Status
Thank you.
ATR

Elements Organizer and Editor Fonts Too Small

Is Adobe ever going to fix this problem of the fonts not adjusting their size in both the organizer and the editor? The only option to alter the font seems to be to switch to a "System Font", but that option doesn't work. It doesn't change the font size at all, even if you turn off Aero and set the system font to 125%, the menu fonts don't change. In short, the software is not Windows compliant, afte how many years that Adobe has been making a windows version of this ptogram?
The default font size can't be read more than a foot or so away from the screen on today's pretty much standard 22" 1680x1050 LCD display. On top of that, who in their right mind thinks black text on a gray backgound effects 'contrast' rather than 'blend'?
I've searched the internet regarding this problem, and it seems to have persisted through multiple versions of this software, but has gotten worse through versions 7, 8 and 9 based on user numerous posts. Actually, it looks like Adobe just doesn't plan on addressing the problem at all.
Does anyone even get a response from Adobe when they post about this font issue? It doesn't look like it, as far as I can see.

That seems to be a reasonable explanation. Since a thumbnail does not have as much information as the actual file, it shouldn't be surprising that visual difference exist. I just wasn't expecting them to be quite so noticeable.

Premier Elements Organizer

I don't understand how there were over 900+ photos when I first started using it. I had not added any and I don't want them there. I was going to delte them but I got a warning that they would be deleted from my hard drive. Help please.

Hi,
You should probably ask over the photoshop elements forum for a quicker and perhaps better answer to your question:
http://forums.adobe.com/community/photoshop_elements

Adobe Premier Elements 13 Win 8.1 64 Will not open. I get the login prompt for editor and sign in but nothing else happens. I have uninstalled/reinstalled but get the same results.

Premier elements 13 will not open after logging in.

donaldc
Let us go through the typical drill on your Premiere Elements 13 Window 8.1 64 bit issue, and then we can focus in more based on your replies.
1. Does the problem exist with and without the antivirus and firewall(s) disabled?
2. Are you using a pen and tablet device or mouse?
3.According to the Device Manager/Display Adapters, what video card/graphics card does your computer use? How many cards, and is driver version
up to date?
5. Are you running the program as Administrator? Do you have the latest version of QuickTime installed on your computer?
Please look at the following solutions for 12 to determine if they will work for you in 13.
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
Have you tried to open the program by going to the Adobe Premiere Elements.exe file, right clicking it and selecting/applying Run As Administrator, and then double
clicking that file to open the program?
If none of the above works, then delete the Adobe Premiere Elements Prefs file in the path
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
13.0
and in the 13.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 13.0 Folder in which the
Adobe Premiere Elements Prefs file exists. Be sure to be making with Folder Option Show Hidden Files, Folders, and Drives enabled so that you
can see the complete path cited.
We will be watching for your results. Any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR

Question on Trial version of Premier Elements 12

This is my first effort at creating a video with this new program. I have several questions but, we'll do one at a time.   First ... When I create a transition a "banner" shows up on the screen saying "created by premier 12 trial version. Is that going to be there on the "finished product ? It's very annoying and, blocks everything.     Second .... When I looked thru the photos I ADDED some captions to the bottom of the photos. However, the TEXT doesn't show up when creating a movie. What am I doing wrong ?

Prof.    I am trying multiple things her so, bear with me.
lets go back to a discussion we had yesterday about text on pictures.
I believe I have to be in "expert mode to do all of the things you asked me to try...
I went into expert and, was then able to access these items. I'm working on trying
all the things you suggested.
However, what about doing all this text stuff in a a naration   instead. Would that be easier ?
Bill Hunt had given me a way to do that earlier but, I was a bit overwhelmed and lost that text.
Maybe, that might be a more "personable" way to do this ????
Date: Mon, 23 Dec 2013 16:01:31 -0800
From: [email protected]
To: [email protected]
Subject: Question on Trial version of Premier Elements 12
    Re: Question on Trial version of Premier Elements 12
    created by A.T. Romano in Premiere Elements - View the full discussion
Saunts
As they say, this is just a test
1. Open Premiere Elements 12 to the Expert workspace.
2. Import a photo from the hard drive into the program via the program's Add Media/Files and Folders/Project Assets. And, from Project Assets, drag your photo to the beginning of Video Track 1.
3.With your Timeline Indicator (Blue head on Red Stem) at the beginning of the Timeline, go to Text/New Text/Default Text and click on Default Text to open the Titler which will have four sections (Text, Styles, Animation, and Shapes). Click on the Text section tab. Notice that, when the Titler opened, the program automatically placed the title on the Timeline at the position of the Timeline Indicator.
a. There are a variety of ways to start typing, replacing the default "Add Text" with what you want. What I usually do is to go to the right edge of the Add Text default with the mouse cursor and left click/drag from right to left across Add Text to put a gray cast over it and then type with the horizontal type tool. When I am ready to move the text around, then I select the Selection Tool in the trio of tools (horizontal text tool, vertical text tool, selection tool) in the Text Section and use it to select the text. When you make the text selection, you should see a bounding box around the text for you to use for resizing and such.
b. Important add ons...after the Titler closes, to open the title again for more editing, double click the title on the Timeline...when you want to close the Titler, look to the top right of that Adjustments Panel. You should see two tiny gray arrows point right. Click those arrows to close the Titler.
Here is some reading material for your to review after you have done some mini test runs with the above.
http://help.adobe.com/en_US/premiereelements/using/WS020935FC-7A12-48f 2-8884-F8DC2D7E6985.html#WSAD71E62C-F126-4d17-90AC-7190E8A86CA7
http://www.atr935.blogspot.com/2013/07/pe-titler-part-1-text-animation s.html
http://www.atr935.blogspot.com/2013/07/pe-titler-part-2-styles.html
http://www.atr935.blogspot.com/2013/08/pe11-titler-shapes-for-highligh ting.html
The last three may be more than you want now since your focus is on captions, but maybe hold on to them for another time when you want to get deeper into the Premiere Elements Titler opportunities.
Please review and let me know if I went too far beyond what you sought. I will back up if necessary.
Also, please take a look at "captions as text" in Elements Organizer Slideshow Editor preferences.
Thanks.
ATR
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5953858#5953858
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5953858#5953858
     To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5953858#5953858. In the Actions box on the right, click the Stop Email Notifications link.
           Start a new discussion in Premiere Elements at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

Can't get past the licensing screen in Premier Element 10. I've had the program for 2 years with no problems at all. Suddenly the licensing window shows up and won't go away. AMD processor - ASUS MOBO - Win 7x64

Out of the clear blue - the Premier Elements Organize "Licensing Agreement" shows up on my screen. I click "Accept" - it goes away - and within 5 seconds pops up again. I can't get past it. I've used the program successfully for over 2 years. Anybody else having this problem? I use Win 7 x64, I have TONS of disk space (read over 570 GB free on "C Drive"). I have 12GB of DDR3 Memory. I'm using an AMD 6 Core processor with an ASUS mobo. All other programs work fine including several other Adobe programs.

jazztrptman3
Thanks for the follow up. Sorry the news is not better.
Have you done a Tools/Error Checking for the Local Disk C?
Then, maybe
In your uninstall/reinstall troubleshooting, have you
a. uninstalled using the usual Control Panel route
b. did a ccleaner run through with its regular and registry cleaning parts
CCleaner - PC Optimization and Cleaning - Free Download
c. reinstall with antivirus and firewalls Off.
I have been doing some searches....any chance you have a RAID configuration change in your computer environment?
Can you right clicked the program desktop icon and select Run As Administrator? If so, please do so. Are you still running the program from a User Account with Administrative Privileges?
You might want to take a look at some of my encounters with activating Premiere Elements and see if there is anything in that which applies to your situation.
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
Is your input that you can get paid technical advice from Adobe Tech? I am not sure if it offers (even for a fee) troubleshooting for earlier versions.
Please update us on your progress when you get a chance.
Thanks.
ATR

Adobe Inspirational Brower Premier Elements 9

I haven't used Premier Elements 9 in a couple of years but want to work on a project. I was instructed to to uninstall Adobe Photoshop.com Inspirational Browser and install the windows update. I completed the uninstall but now can't download the update.
Windows explorer opens and then closes down. I tried to use the url address http://eib.assyst.net/PIB/AdobePhotoshopDotcomInspirationBrowser.html in Google Chrome but that doesn't work either.
What do I need to do?

Inspirational Browser is no loger supported and it is no longer availabl;e to download. If you were trying to get some tutorial videos then yoiu need to launch your Browser and go to one of these links:
<http://tv.adobe.com/show/learn-photoshop-elements-12/>
<http://tv.adobe.com/show/learn-photoshop-elements-11/>
<http://tv.adobe.com/show/learn-photoshop-elements-10/>
<http://tv.adobe.com/show/learn-photoshop-elements-9/>
Good luck.

Stop markers in Premier Elements 11

I am using Premier Elements 11 and tried to write a Blu-Ray disc with a menu and stop markers. The disc works, but the stop markers do not, and the flow does not return to the menu. In the known problems with Premier Elements 10, it says the stop markers do not work on a Blu-Ray disc!! What about Premier Elements 11? Is there a way to make them work?
What about Premier Elements 12, is this conspicuous problem resolved or not?

crankyuser1
Again, no fix to the Blu-ray Stop Marker business as nealeh has opted to confirm in this thread and in the thread of another in which you posted the same question today.
The only menu marker perk that you are going to get moving to Premiere Elements 12 in the allowable number of menu markers which is now 99. If you care to read more about the Timeline menu marker count, please see details in my blog post on the subject
http://www.atr935.blogspot.com/2013/11/pe-menu-marker-limitationimplementation.html
Please do not hesitate to ask if you need clarification on anything written.
Thank you.
ATR

Premier Elements 13 Organizer Works. Editor doesn't. Log in doesn't work

Similar Messages

Maybe you are looking for