Premier elements 13 what order to run installers in?

I downloaded 3 files:
1. Akamai_NetSession_Installer.exe,
2. PremiereElements_13_LS26_win64.7z (is this a zip file?)
3. PremiereElements_13_LS26_win64.exe.
What do I run first, second, when do I extract the zip file? Thanks
I could find NO installation info for PE13 on adobe websites. Indeed, very little on PE at all. Any suggestion as to were to look appreciated.
Bob

Thanks for the reply, kglad.
You wrote:
put the exe and 7z files in the same folder and click (or double click) the exe. setup should proceed.
Which .exe should I run? The PremiereElements or the Akamai?

Similar Messages

Premier elements 11 (trial) tries to run but video editor does not appear

I've installed trial version of Premier elements 11 OK and Icon appears on desktop. When I try to run it, I can see from my screen that it tries to load and initialise but the video editor does not appear. Any ideas? I'm running Windows 7 Home Premium. I can see the .exe appear in the task manager process list and then disappears after 10 or so seconds.

Provide exact system info and crash details:
Working with your Operating System’s Tools
On a hunch I would say you face the good old "I need to update my graphics driver/ get a better graphics card" thing...
Mylenium

Premier Elements 11 trial doesn't run

I downloaded and installed the trial version. It seemed to install correctly but when I select the program in the Start menu or click on the desktop icon that was created, nothing happens. So I uninstalled the program.

Jeffrey I believe the relevant portion of your installation log is as follows:
2013-03-06 11:21:05 [3768] ServiceLoader: Found library C:\Users\JEFFRE~1\AppData\Local\Temp\{D4D065E1-3ABF-41D0-B385-FC6F027F4D00}\adobe_caps.dl l
2013-03-06 11:21:05 [3768] PCDService: PCD Service in non-threaded mode
2013-03-06 11:21:05 [3768] OOBELib: Removing data for LicensingCode
2013-03-06 11:21:05 [3768] PCDService: Failed to remove all keys in hive [{D4D065E1-3ABF-41D0-B385-FC6F027F4D00}]: CAPS record not found error
2013-03-06 11:21:05 [3768] OOBELib: Removing data for BridgeTalkCode ElementsOrganizer-EMT11-Win-GM
2013-03-06 11:21:05 [3768] PCDService: Failed to remove all keys in hive [ElementsOrganizer-EMT11-Win-GM]: CAPS record not found error
2013-03-06 11:21:05 [3768] OOBELib: Removing data for BridgeTalkCode1 ElementsOrganizer-EMT11-Win-GM
2013-03-06 11:21:05 [3768] PCDService: Failed to remove all keys in hive [ElementsOrganizer-EMT11-Win-GM]: CAPS record not found error
2013-03-06 11:21:05 [3768] PCDService: No value for key [BridgeTalkCode2] in hive [{D4D065E1-3ABF-41D0-B385-FC6F027F4D00}] in master.
2013-03-06 11:21:05 [3768] PCDService: No value for key [BridgeTalkCode3] in hive [{D4D065E1-3ABF-41D0-B385-FC6F027F4D00}] in master.
2013-03-06 11:21:05 [3768] PCDService: No value for key [AdobeUpdaterCode] in hive [{D4D065E1-3ABF-41D0-B385-FC6F027F4D00}] in master.
2013-03-06 11:21:05 [3768] OOBELib: Removing remaining payload keys for {D4D065E1-3ABF-41D0-B385-FC6F027F4D00}
2013-03-06 11:21:05 [3768] OOBELib: OOBELib Remove Payload END
2013-03-06 11:21:05 [3768] OOBELib: OOBELibImpl::CommitPCD STARTED
2013-03-06 11:21:05 [3768] ServiceLoader: looking for library C:\Users\JEFFRE~1\AppData\Local\Temp\{D4D065E1-3ABF-41D0-B385-FC6F027F4D00}\adobe_upgrade .dll
2013-03-06 11:21:05 [3768] ServiceLoader: looking for library C:\Windows\SysWOW64\adobe_upgrade.dll
2013-03-06 11:21:05 [3768] ServiceLoader: Failed to find adobe_upgrade.dll
2013-03-06 11:21:05 [3768] ServiceLoader: Symbol AULOpenSession can't be found in library adobe_upgrade.dll because the library has not been added to the loader
2013-03-06 11:21:05 [3768] PCDService: PCD Service in non-threaded mode
2013-03-06 11:21:05 [3768] ServiceLoader: Symbol AULCloseSession can't be found in library adobe_upgrade.dll because the library has not been added to the loader
2013-03-06 11:21:05 [3768] OOBELib: OOBELibImpl::CommitPCD ENDED
2013-03-06 11:21:05 [3768] OOBELib: *************OOBELib Session Ends*************

Application error 0xc000007b when trying to open premier elements

I have just downloaded Premier Elements 12 but it willnot run. Every time I get an application error message 0xc000007b. I have re installed the system 5 times but with the same result. I have no problems with any other programme on my computer. I have checked for viruses etc but to no avail. Is this a set up problem

ATR
Sorry but you are talking to someone who switches on a computer and expects it to work. Unfortunately your question regarding device managers and display adapters is all foreign to me. I do not have a specific graphics card but have viewed movies in other programmes. I have worked with elements for some time now and only have this issue with premier elements.
I have tried various methods suggested but they seem to lead down to paths requiring me to clean the computer by removing thousands of files.
I have a feeling there is some incompatibility between 32 bit and 64 bit loading but not sure yet where.
Regards
David

Premier elements 7.0 installs but won't run, please assist

I have tried many times to install Premier Elements 7.0 on my computer. I have a very large hard drive and large ram capacity. It is able to run Premier elements 4.0 very well, with no problems. To try to resolve the problem, I uninstalled all Adobe Premier Elements components, cleaned the registry, removed almost all programs from the hard drive in order to make sure there was ample room. I checked and my resources say I have plenty of capibility to run the program. I checked for viruses.
I am able to install 7.0 and load the program. I am almost able to open a project (I have tried several projects of various sizes) and every time, just as it is completed loading the project, there is an error message and the program shuts down.
The error says there is a problem with module: ad2mpgvdec.dll and then it tries to send a report to windows online. I ran the program compatibility program with no luck. I am out of ideas. I can't understand how the older versions of Elements run just fine but 7.0 will not.
Any thoughts? I would love to use this program for editing a Christmas video for my daughter.
One other thing, the compatibility wizard says that settings for Premier Elements 7.0 are: DisableNXShowUI Not sure what that means and have been unable to google it. Other than that, it gives me no hint as to how to fix the problem.

Are you saying that the program crashes as soon as you try to start a project -- not when you try to import video into it? This is a very important distinction.
You also say you tried to run the program in compatibility mode? Does this mean you're running it on a less-than-preferred operating system?
Meantime, a Google search on that driver turns up some pretty strange things. Lots of references to Torrent downloads and spyware. Have you run a program like Spybot Search & Destroy lately? It might be a good idea.
Otherwise, if all else fails, this might be worth a call to Adobe Tech Support. There's obviously some sort of conflict going on somewhere, and they'll be able to walk you through the necessary troubleshooting.
http://www.adobeforums.com/webx/.3bbe7d56

I just bought photoshop and premier elements and I can not get it to run on Windows 8.1 Can anybody help?

I just bought Adobe photoshop and premier elements and although photoshop and organizer run premiere will not.
I have installed it twice with no errors and it still will not run.
OS Name
Microsoft Windows 8.1
Version
6.3.9600 Build 9600
Other OS Description
Not Available
OS Manufacturer
Microsoft Corporation
System Name
CHARLIES_LAPTOP
System Manufacturer
Hewlett-Packard
System Model
HP ENVY 17 Notebook PC
System Type
x64-based PC
System SKU
G6U51UA#ABA
Processor
Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date
Insyde F.12, 8/18/2014
SMBIOS Version
2.8
Embedded Controller Version
77.38
BIOS Mode
UEFI
BaseBoard Manufacturer
Hewlett-Packard
BaseBoard Model
Not Available
BaseBoard Name
Base Board
Platform Role
Mobile
Secure Boot State
On
PCR7 Configuration
Binding Not Possible
Windows Directory
C:\Windows
System Directory
C:\Windows\system32
Boot Device
\Device\HarddiskVolume2
Locale
United States
Hardware Abstraction Layer
Version = "6.3.9600.17196"
User Name
Charlies_Laptop\CHARLIES_LAPTOP\charl_000
Time Zone
Central Standard Time
Installed Physical Memory (RAM)
12.0 GB
Total Physical Memory
11.9 GB
Available Physical Memory
8.76 GB
Total Virtual Memory
23.9 GB
Available Virtual Memory
20.6 GB
Page File Space
12.0 GB
Page File
C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions
Yes
Hyper-V - Second Level Address Translation Extensions
Yes
Hyper-V - Virtualization Enabled in Firmware
No
Hyper-V - Data Execution Protection
Yes

really
Let us go through the usual drill on this...Premiere Elements 13 on Windows 8.1 (assumed 64 bit)
1. Are you running the program from a User Account with Administrative Privileges? Go to Local Disk C/Program Files/Adobe/Adobe Premiere Elements 13, find the Adobe Premiere Elements.exe file, right click it, select and apply Run As Administrator from the pop up menu that appears, and then double click that file to determine if you can open the program from it.
2. Does the problem issue exist with and without the antivirus and firewall(s) disabled?
3. Are you working with a pen and tablet device instead of a mouse?
4. How many video cards/graphics cards do you find under Device Manager/Display Adapters, what card name, driver date and up to date version number?
When you say it will not run...how far into the program do you get...
a. no further than the Welcome Screen and Video/New Project
b. other
If non of the above gets us anywhere, we may go for
a. deletion of the Adobe Premiere Elements Prefs file and, if necessary, the whole 13.0 Folder in which it exists
and, if necessary, then
b. the uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled.
Details to follow if needed.
We will be watching for your results and then decide what next.
ATR

PC reboots when Photoshop Elements or Premier Elements is running

I am running version 8 of Photoshop and Premier Elements on a PC with 64 Bit Windows 7.
If I run either Photoshop or Premier Elements the machine will just reboot - sometimes it happens within moments on opening the program - other times it will run for a while and then just spontaneously re-boot.
The rebooting does not occur if I don't run either of the programs.
Any ideas why this is happening and how to fix it?

I don't have an answer to your problem, but I am successfully running both PSE 8 and PRE 8 on a 64-bit
Win 7 PC without problems like you are experiencing. So it least you know it can be done.
You might try uninstalling both programs. Just for fun ( I know fun is not what you are looking for here) install PSE 8 first. See if it works satisfactorily. Then install PRE 8. If you had you anti-virus program running during your first installation, turn it off this time around. That may have caused some problem.

Opening premier elements for first time. Been "gathering user info" for 15 minutes...what to do?

Opening premier elements for first time. Been "gathering user info" for 15 minutes...what to do? Previously hit "organize", ran for 25 min till hit 100%, then "had to close"?

Unfortunately, there's not enough info listed to give you an effective answer.
Can you give more detailed system spec's. There are a lot of differences in RAM, & Hard Drive Technologies. Is your 2TB a single hard drive, or multiple drives in RAID? While a single 2TB drive is nice for the storage capacity, they also sacrifice some performance to reach that capacity... What speed is the RAM, & I'm assuming it's properly opperating in Dual Channel mode (watch your POST screen to be sure). Which Core i7 CPU are you running, & what Operating System are you running. Finally, bring up your task manager, & see what processes are using CPU cycles. Also, are you starting up PrE8 through the default shortcut which uses the Welcome screen?
A quick guess is that Auto Analyzer & the Welcome screen are behind your troubles, but can't be sure till more info is available.
There is a current thread about Auto Analyzer, & I've posted a way to bypass the Welcome screen in several threads.
See my post in this thread to bypass the Welcome screen http://forums.adobe.com/thread/516524 (2nd post in thread)
Message was edited by: chaosdsmFL - added link

Where can I find a version of Premier Elements 11 that will run on 64 bit Windows 8?

Hi
I have purchased a Premier Elements 11 over the net and downloaded it over the net. It tells me it won't install on a 64 bit windows and that I need another version, anybody know where I can get one from?

Where did you download the installers from? If you choose the download option and ordered directly from Adobe then please see http://forums.adobe.com/thread/1006208?tstart=0&promoid=KBHJQ for information on how to locate and download your purchased Adobe software.

I uploaded the upgrade to Photoshop Elements 12 today. I got a "dispatching error" for Photoshop Elements, but was able to download Premier elements! I did not order Premier Elements, so I'm confused (unless this was a package that I did not know about)

I uploaded the upgrade to Photoshop Elements 12 today. I got a "dispatching error" for Photoshop Elements, but was able to download Premier elements! I did not order Premier Elements, so I'm confused (unless this was a package that I did not know about). I really want the Photoshop Elements upgrade - not Premier Elements. I do hope I did not pay for both - I only want one. Help!

Maryrhire910 I am sorry that you are facing difficulty downloading and installing Photoshop Elements 12. Are you downloading the installation files from Download Photoshop Elements products | 13, 12, 11, 10? If so what specific error are you receiving?

After downloading the updates for Premier Elements 12 I got the following error message U44M1P7. What does this mean and how can I correct it. Thanks.

After downloading the updates for Premier Elements 12 I got the following error message U44M1P7. What does this mean and how can I correct it. Thanks.

glennpsychdoc
What computer operating system is your Premiere Elements 12 running on? I suspect Mac because of the name your error.
Please read the following Adobe document with the details and fix for error U44M1P7
ATR Premiere Elements Troubleshooting: PE12: 12.1 Update Released
Specifically open the following link in the above
Update 12.1 installation errors | Photoshop Elements, Premiere Elements
Please let us know if that works for you.
Thank you.
ATR

I am trying to make a time lapse video with Premier Element 13. When trying to publish it at about 15% of work done it stops and in a new screen it says an unknown error, what am I doing wrong?

I am trying to make a time lapse video with Premier Element 13. When trying to publish it at about 15% of work done it stops and in a new screen it says an unknown error, what am I doing wrong?

Click on the blue Internet Recovery in nbar's post. That is a link to what computers can run Internet Recovery.
Do a backup, preferable 2 separate ones on 2 drives. Boot to the Recovery Volume (command - R on a restart or hold down the option/alt key during a restart and select Recovery Volume). Run Disk Utility Verify/Repair and Repair Permissions until you get no errors. Reformat the drive using Disk Utility/Erase Mac OS Extended (Journaled), then click the Option button and select GUID. Then re-install the OS.
OS X Recovery
OS X Recovery (2)
When you reboot, use Setup Assistant to restore your data.

Why won't my Premier Elements 13 video production run when I push the play arrow? It worked yesterday.

Premier Elements 13
I am in the process of making a movie with Premier Elements 13; it has been functioning fine--until today. For some reason, it no longer plays when I press the play arrow button to preview recent additions to the script. I have rendered the files. I have exited the program and reopened it. I have turned the computer off and on. None of his helps. Any suggestions?

ATR,
Thanks for your reply and comments.
My Premier Elements program 13 is running on a 64 bit computer with Windows 8.1, with all drivers updated—I think.
When I press the space bar instead of the play button, still no movement at all.
When I created a new video with just a couple of pictures, still no luck getting the play button or spacebar to work.
So far, I have not found the Adobe Premiere Elements Prefs file, even with your instructions. When I get to "roaming" there is no file for Adobe in that folder.
Another clue: When I began to add narration, the microphone did not work, so I changed some settings relating to audio and recording. The problem with the play button began, I think, as a result my getting the mike to work. But since I am not exactly sure what I changed, I can’t go back and reset those settings.
BTW, when I close PE 13 and open PE 11, everything that I created in 11 works fine. That is, the play button advances the time line indicator, as it should. So, the problem seems to not be in my computer settings, but something unique to PE 13.
Dave [Sage—but not feeling very sage-like at the moment. ;-) ]

Trying to run Premier Elements 12, but it hangs on first execution

Installed Premier Elements 12, then ran for the first time. After required sign-in with my Adobe ID, the app is hung on the first open at "Loading ExporterAVI.prm"

This is about Premiere Pro, but it MAY help ExporterAVI (& ffdshow) http://forums.adobe.com/thread/533709
Otherwise... From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
NOTE - McAfee kills the program http://forums.adobe.com/thread/1460089?tstart=0
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?

What computer or capability do I need for Premier elements 11?

I find that my Dell Studio 1555 becomes jerky or stops and starts when in the editing mode of premier elements. Its a 2Ghz, 4 GB machine. I'm not sure where the limitation exist. ie: memory, video card, the software itself? The Dell 1555 has no problem when streaming from youtube or from netflix etc. It only happens when using video editing software.
My question is, If it is the computer then what computer or specification do I need to keep the video from being jerky during editing playback.
If you can suggest some guidance I would appreciate it.
Thanks,

The requirements by Adobe are:
https://helpx.adobe.com/premiere-elements/kb/system-requirements-premiere-elements.html
But you should ask advice in the dedicated Premiere Elements forum, where you'll find the best experts:
Premiere Elements

Premier elements 13 what order to run installers in?

Similar Messages

Maybe you are looking for