Premier Elements 2 not capturing video

I have operated Premier Elements 2 for some years, but I am currently having problems with the video capture. The controls operate the camera, the sound is on, but the picture does not appear and nothing downloads. I have reinstalled the program but it makes no difference. Any suggestions?

Welcome to the forum.
The Capture process is only a byte-for-byte copy of the signal over the FireWire cable. If you are getting Device Control, plus the Audio, then something is not making its way across the cable, or though the connectors.
The first thing that I would look at is the FW cable. Try another one.
Next, do you have more than one FW connector (iLink, IEEE-1394) on your computer? Is so, they another one.
What is the make/model of your camera?
What is your Project Preset, and does it match the recording settings on your camera?
Have you updated your video drivers very, very recently? If not, do so immediately from the video card mfgr's. Web site.
Good luck,
Hunt

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To help gather info on media files, which will be very helpful, please see this ARTICLE.
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Hunt
Thank you for responding so quickly. I first installed my Premier Elements 8 and Photoshop Elements 8 on our Vista desktop computer, and everything worked fine. I purchased my laptop with a high end cpu, hoping to improve performance, and moved my application over, and now I am unable to play these videos when in the Organizer, while they do play in Elements (they played in both applications on the slower Vista computer).
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DSLR [email protected]
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Publish+Share
Computer
AVCHD
with Presets = MP4 - H.264 1920 x 1080p30.
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or
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flowerofthesevem
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