Premier Elements 4.0 Get Media Problems

When I use get media to import a .mpg video file, it only gets part of the file. I'm using Vista on my Dell XPS 420. I have been using Premiere Elements 4.0 for over a year without issue until now. It works fine with Roxio. Any thoughts out there?

This is not from a new source, Sony HDD video camera I have always used. Seems cumbersome to have to convert the files when it always worked in the past as an mpeg. I have checked the camera to make sure that the way it is saving the files as not been changed but there are no such options.

Similar Messages

I am trying to update Photoshop & Premier Elements 11 and get this Error Code: U43M1D207

I am trying to update both Photoshop & Premier Elements 11 and get this Error Code: U43M1D207.
Can anyone help ?

Try downloading the updates manually from http://www.adobe.com/downloads/updates/
Thanks
Nikhil

When I try to install file 1 of 2 for premier elements 9 I get an error. The file archive archive part is missing.

When I try to install file 1 of 2 for premier elements 9 I get an error. The file archive archive part is missing.
Can anyone help?

Sharky101
From where are you downloading these Premiere Elements 9 installation files....Adobe direct or from another web site?
Please start again. If you did not already, turn off the antivirus and firewall(s) before starting with File 1 and then File 2.
File 1 should be the Adobe Application Manager or its counterpart (.exe file), and File 2 should be the program (.7z file).
If you have not tried it already, consider the following link from which to obtain your installation files for 9.
http://prodesigntools.com/photoshop-elements-9-premiere-elements-9-direct-download-links.h tml
These are tryout files into which you insert your purchased serial number during installation in order to make the files your copy.
Please remember - after the install of Premiere Elements 9, download and install the 9.0.1 Update
for Windows
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4929
for Mac
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4930
Please let us know if you are OK with the above information.
Thank you.
ATR

Premier Elements 11 trial. Playback problems; instability problems

I downloaded the trial version and installed yesterday. My experience so far is as follows:
Video tracks I import (h.264) will play fine (although see below.) Then if I try later they won't: timeline doesn't move, no sound no nothing. No rhyme or reason to it. I've tried deleting the project and all media files from Premier and Elements Organiser and trying again. No luck. Repeat, and this time they work; I presume at some point they will stop. I've had even more trouble getting them to play in the organiser. They have played but now no matter what I do they don't seem to want to: I'd ask if the organiser can play videos or not but I've seen it do it so I know the answer.
Launching Premier Elements may cause iTunes and/or Safari to crash. Or maybe not. Depends upon the mood it's in I guess....
Yesterday, something completely took over the sound output. Couldn't adjust volume, turn off my external speakers or otherwise get sound out. When I pressed the volume up button on my keyboard nothing happened, repeat again, nothing happened. 10 mins later the volume adjustment overlay displayed upping volume by 1 notch! Another 5 mins later the same again! Bizarre. Couldn't find a way to get around it: I could launch programs ok but I couldn't logout. Or Shutdown. Having seen the delay in the volume dialog I decided that maybe it would shut down when it got the chance so I went for dinner. Sure enough, on return it had shutdown.
I have (or at least did have) a stable system before installing this program. It's an iMac on 10.8.3, 32GB RAM and 3.2Ghz 4-core processor.
Another interesting thing it does is with the playback of my clips. These are a slideshow of photos: each photo transitions in over 1.5 secs, stays for 2 secs, then transitions out whilst the next one transitions in. In other words, each photo overlays the previous one and then is displayed for 2 secs. This is how they play in iTunes, on a DVD etc. In Premier, the clips register as the same length but each photo transitions in and immediately transitions out with no 2 second pause. It's as if the transitions have been extended in time so the whole clip remains the same length but consists solely of transitioning images. Why would it interpret the video differently to other applications?
I was hoping to switch to this program because the output from iMovie 11 is really bad for dark areas: extremely pixellated and blocky. The output from Premier doesn't have this but of course the output doesn't play properly so it's a bit moot really.
I could probably live with this, for this one set of clips, if it wasn't for the other instability problems - do others find similar problems?
Regards
Andrew

Thanks ATR - not sure I explained my self properly, but here's some background...
I have a DVD that consists of a slideshow of photos from a window. As above, these seem to transition in over 1 or 1.5 seconds stay for 2 and then the next one transitions in. I've ripped the DVD using handbrake to a H.264 format so I can play on AppleTV (no copyright issues by the way!) The DVD is actually split into 5 titles: 4 of 6 minutes 7 seconds duration and 1 of around 20 seconds duration. In the DVD of course they play continually appearing as a 24 minute 48 seconds.
The intention was to load all 5 clips into Premier on the timeline and create 1 output. That actually works (when it works!) so in some respect I can achieve what I want, except.....
Let's take clip 1. It's 6 mins 7 secs long in iTunes. In iTunes it plays as expected: each photo transitions in for 1.5 secs, sticks for 2 seconds then the next photo transitions in. In Premier, the clip is 6 mins 7 secs long. However, it plays as follows: each photo transitions in then the next photo transitions in without pause. It seems that the transitions have extended in duration to what appears to be 3.5 secs thus there's no clear point where I can see the photo (a split moment when I could press pause is the only possibility.)
So that question was really: why would Premier take a clip that has been copied from DVD, and which iTunes plays the same as the DVD, and play it back differently? I read the thread which was useful in explaining how different programs dealt with transitions whilst building up a video/slideshow - perhaps I misunderstood it.
This isn't the main reason for testing Premier actually. I have a video camera capable of 1080/50p which iMovies can't handle without significant jiggery-pokery. And the exports are just plain rubbish. I've just loaded some clips into the Elements organiser - here's another problem which I'll mention here but for which I'll give more feedback on a separate thread later:
when playing back a clip, the sound will just stop. Video will continue, but no sound. If I pause it, reset the play marker backwards then play sound comes back. It may or may not disappear later in the playback. Either way, in the organiser playing clips either works, doesn't work sometimes (often??), plays with sound, plays some sound then stops.
Sorry...but this seems like a buggy program to me.
Thanks
Andrew

Premier Elements 8 and Windows Media Output

Hello,
I recently bought a new computer (Win 7 64 bit) to replace my old PC (Vista 32 Bit). On my old PC I had Premier Elements 7, but got Premier Elements 8 for the new PC. I like to create Windows Media files as output so I can watch the videos from my XBox 360. But I noticed that the output from PE8 takes takes up much less of the screen than the output from PE7. In other words, when I play the WMV file (on either my computer or the XBox), there is a large black border around the video. When running a WMV file from PE7, the video takes up the entire screen area.
As an experiment, I imported about a 10 second clip from my video camera. I then created a video in WMV from both PCs using the exact same settings (HD 1080i 30 - I went to the advanced settings and made sure every setting was the same). And the results were consistent. The video from PE7 took up the entire screen (in Windows Media Player), while the PE8 output had a significant border around it (I tried playing each file on both PCs and got the same results).
It's much nicer when watching the videos on my HD TV from the XBox if the videos take up the entire screen rather than taking up a much smaller portion of the screen. Any ideas on how to get the output the same would be appreciated. Thanks!

I unchecked the setting on the clip and it resolved the issue! I found the setting under Edit, Preferences, General, Default Scale to Frame Size (no longer the last setting). It looks like for existing projects I'll have to go and set this on a clip by clip basis (which some have a ton of individual clips). Hopefully on new projects it will import it correctly.
Thanks for the answers!

Premier Elements 13 I get fuzzy video after title

I have just installed PE13 and I am getting a few frames of fuzzy video just after a title.
Any ideas why?

michaelg
Thanks for the update. Sorry that the news was not better.
I had hoped that the uninstall/ccleaner/reinstall would have had some impact on the issues. Taking the computer back to factory settings and Premiere Elements install might resolve the problem, but I do not think that you want to go that far.
You could try creating a new user account with administrative privileges and installing and trying to run Premiere Elements 13/13.1 from there. All the indicators seem to me to be pointing to the video card/graphics card situation.
But, would you consider this. Contact Adobe Chat to determine if you can get Adobe Staff support on this issue? The Adobe Chat support has been limited even for latest version 13, but you could try. If you want to try this, please click on the following link
https://helpx.adobe.com/sea/contact.html?step=PRE_downloading-installing-setting-up_downlo ading-installing_stillNeedHelp
Premiere Elements
Downloading, Installing, Setting Up
Download and Installing
Chat Panel
or
Contact Customer Care
Premiere Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
The hope is that the representative that you reach online can help you or direct you to another group who can.
Please let us know the outcome.
Thanks.
ATR

Premier elements 4 Trial product AUDIO PROBLEMS

I am using the PE4 30 day trial product as a basis to decide on whether to by PE 7 and am running into a signficant problem. The DVDs I recorded with my Canon camcorder play fine (both visually and sound wise) with MS Windows Media Player and Real Player but when I play the scenes using PE4 (I used the get media function to load tme into PE4) but the audion portion while consistent in volume chops off whole words/segments.
I just exported the Audio portion (using PE4) of the clips in question to a file and they exported with no problems. I can hear it perfectly (no missing words/sounds) with MS Windows Player.
Would appreciate input on what is causing the problem?

Hi Steve, just getting back to this project..... A response from Canon indicated that the camcaorder files created by their product are .VOB files for video and .AC3 for audio and .IFO to integrate the video and audio files. Will the MPEGStreamclip a squared5 also handle these and be useable with the Power Director products? Also has PD 7 been released and does it address my problem without my going through a file conversion?

Cannot import entire dvd into premier elements 10

I am having problems importing and entire dvd that was recorded on a mini-dvd camcorder into premier elements 10. My OS is windows 7 64 bit. I have read thru these forums for hours and have not come across anything that will resolve the problem. Yes, the files on the dvd are a combination of vob, ifo and bup files. When I try to import media from the finalized disc or from the camcorder itself, I get the same results. It will import maybe 9 minutes of a 30 minute dvd. I did read on one of these threads to try and combine the files using command prompt. There is a total of 4 vob files, and when I combine them using the command prompt, the first two files copy and then I get an error message saying "cyclic redundancy check" and the whole process stops. I can play the the entire dvd on windows media player with no problems. I have also contacted tech support and the person I spoke with could not help me at all. I gave her access to my computer and she said everything looked good to run Premier Elements 10, she was not sure why I was having problems.
All I am trying to do is pull a couple of single clips from the mini-dvd and burn them to a dvd. I don't even need the sound, just the clips. I can also tell you that the mini-dvd I am trying to import has 66 individual clips on it. I just need 2 or 3 of them. It seems like this should not be such a complicated process....
Does anyone have any suggestions?

Thanks so much for the quick response.
When I start my project I do have the Hard Disk Camcorder setting selected. I did clean the C drive and defragment as well. I put the finalized disc into my computer's disc drive and used the Media Downloader in Premiere Elements; selecting the Get Media from DVD Camcorder or PC DVD Drive. I get the same results. Only a small part of the dvd is being imported.   I am not copying to any other drive. The camcorder the discs are coming from is a Panosonic VDR-D220. I have also tried to plug the camcorder into the computer via USB and import the media with all the same steps mentioned above with the same result.
When I look at the info. on the disc, it shows 15 files. The files are a combination of vob, ifo and bup.
They are listed like this:
video_ts    bup file    18kb
video_ts.ifo   ifo file   18kb
video_ts      vob file   166kb
vts_01_0    bup file    14kb
vts_01_0.ifo ifo file    14kb
vts_01_0      vob file   51,538kb
vts_02-0    bup file    16kb
vts_02_0.ifo   ifo file 16kb
vts_02_0    vob file    275,850kb
vts_03_0   bup file    32kb
vts_03_0.ifo   ifo file 32kb
vts_03_0    vob file    1,025,046kb
vts_04_0 bup file     14kb
vts_04_0.ifo ifo file   14kb
vts_04_0   vob file     16,278kb
I am not sure if all that info helps or not. If there is something else I can tell you, please let me know.
Thanks for your help.

Premier Element 9 cannot find quicktime components

I have this problem that has really been bugging me. I purchased Premier Element 9 so I could edit hd .mov files and export to .mov.
I have installed the software and have made successful movie edits and exported to .avi files. However, if I want to export to .mov I do not ahve the option. It just says: "cannot find quicktime componants" :-( I have the latest quicktime installed and I even have the pro version and quicktime works jsut fine and it's definitely the latest version. Just did an update this morning.
How can I get premier elements fir find the quicktime componants that are already isntalled in my computer?
My computer OS is Windows XP.
I can edit my .mov movies just fine but at present I am stuck with exporting to avi such as I have on this page here:
http://www.spaghettisauceandmeatballs.com/spaghetti_sauce_and_meatballs_videos.html
I'm happy with these but really would like to use the .mov export and maintain my HD quality.
Thanks for the help. Tony

Hunt,
Sorry for being wordy on this but will try to explain my progress or lack thereof.
First, if you launch the premiere elements 9 downloaded.exe file you do not get an option to repair, only "The InstallShield Wizard will allow you to remove adobe Premiere Elements 9."
I went through MANY different scenarios/possible fixes last night, spent a LOT of time on this; too much really.
One thing I noticed was a file association issue with .mov files. So thinking that the .mov file association might be a conflict with the premiere elements .mov export I did the followoing:
I had the .mov files associated with the VLC player (VideoLAN), because that player is 10 X faster and plays everything! Great player! I tried to re-associate .mov file with quuicktime but the icon would not change, however file association was successful, i.e., you double click on a .mov file and quicktime plays the movie. So to make sure I had the quicktime icon associated correctly, I to un-installed the VLC Media Player.
After uninstalling the VLC Player, the windows media player icon showed up in explorer associated with .mov files even though the .mov files are associated with quicktime. Then, even though when you look at the files in explorer and see the windows media player icon for the .mov files, if you double click the .mov file quicktime plays the movie. I did complete reboots after uninstalls as well.
So then I did a repair on Quicktime and the quicken icon association was corrected. I was excited thinking this would do the trick but no such luck. Still no .mov export option. Grrr….
So then I uninstalled and reinstalled quicktime just to see if I needed to install quicktime after the install of premiere elements. But after re-install of quicktime, premiere elements still did not have the .mov export.
Then I started noticing in the upper right of welcome window or premiere that I could see the files that were loading during the launching of premier. Now I know the culprit!
Seems to hang up on ....loading "exportquicktimehost.prm" - then get the error message: “dynamiclinkmanager has encountered a problem and needs to close.", then I click on don't send and I get the error one more time then click on "don't send" again and then premier opens and everything works fine but it just can't export to .mov WHICH IS THE MOST IMPORTANT PART AND WHY I BOUGHT THE SOFTWARE. UGH! I was getting the “dynamiclinkmanager has encountered a problem and needs to close." Before but I thought that was connected to the organizer and was ignoring it and was not making a connection of that with the .mov export.
You know what’s funny? I researched “dynamiclinkmanager” trying to find out what it is and there are many sites that say it’s a virus and tell you how to remove it but it’s a file create by adobe systems but many see it as a virus. Funny!
So I uninstalled premiere completely and reinstalled, still same problem.
PREMIERE ELEMENTS 9 HANGS UP WHEN TRYING TO LOAD EXPORTQUICKTIMEHOST.PRM.
This is definitely the problem, the program runs smoothly during launch and you can see all the files loading away then it gets to this annoying "exportquicktimehost.prm" file and you can see it hang up on this for a while and then you get the pop up error: "dynamiclinkmanager has encountered a problem and needs to close". Then if you cancle out the error the program runs and all works fine except for the .mov export.
So I did a bunch of searching on this error; seems to be a firewall issue in many cases. Many different adobe products seem to have this problem, not just premiere elements.
My firewall was already turned off. I checked around just to make sure other third party blockers were not the problem. I have Netnanny and webroot spyweeper/antivirus running at all time. I turned these off completely and launched premier elements again but still same problem.
I am at a lost and frustrated. I find myself seriously going through this list of alternative mov video editors
http://video-editing-software-review.toptenreviews.com/ and giving up on premiere completely:
So, any ideas on the "exportquicktimehost.prm" / "dynamiclinkmanager has encountered a problem and needs to close" errors/conflicts?
I guess it’s not time for the wine yet :-(
Thanks, Tony

AVI files loaded in Premier Elements 7 only show audio and not video.

I am a new user of Premier Elements 7 and am having problems getting the video into a new project I set up. I have 6 AVI v1.0 clips that play both audio and video in Windows 7, but when I set up a project and import them, I only get the audio side and not the video side. I can drag the audio to the timeline and can play the audio just fine. But it is missing the video. I must be doing something wrong, but am new enough that I don't know where to turn.
I have been reading the forums and taking tutorials, so I think I know the steps to import a video into PRE7. I've tried many things, but still no video. I downloaded GSpot and found that my files have video H264 (H.264/MPEG-4 AVC) and audio oxooo2 (ADPCM). The codecs seem to be installed on my Windows 7 computer.
Can someone point me in the right direction on what to do next. I'm a computer professional with 50 years of experience, so am no dummy, but am new to PRE7. Thanks in advance.

I found a mini-CD that came with the product. When I loaded it on my computer, one of the options was to install a device driver. I did this and now I can see the video in PRE7. So, I think this solves my problem.
I applaud the mfgr. of the Insignia. This is the way that it should be with ALL cameras, that do not use a miniDV tape, or precise CODEC, that is mainstream. All too often, the mfgrs. tweak an existing CODEC, and just leave the customer hanging, trying to find a way to edit the footage. A couple of major mfgrs. come immediately to my mind.
Others, who use CODEC's, like Xvid, that is so heavily compressed, that even converting it to an editable format/CODEC results in such horrible footage, that no one would ever be satisfied with the finished product.
<Soapbox Mode Off>
Glad that you are now up and editing. For my education, what does G-Spot say about the CODEC in the Insignia footage? At least next time that I encounter it, I can say - "look in the box, and install the driver to get the CODEC."
Thanks for reporting,
Hunt

Installed new Premier Elements 12 and dymamiclinkmanager has stopped working

The Sw does not start at all I get several error messages:
Installed new Premier Elements 12 and dymamiclinkmanager has stopped working
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    dynamiclinkmanager.exe
Application Version:    6.0.0.0
Application Timestamp:    523cc6d3
Fault Module Name:    MSVCR100.dll
Fault Module Version:    10.0.40219.1
Fault Module Timestamp:    4d5f0c22
Exception Code:    40000015
Exception Offset:    0008d6fd
OS Version:    6.3.9600.2.0.0.256.48
Locale ID:    1035
and after those a Message:
Adobe Premier Elements 12 has stopped working
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Adobe Premiere Elements.exe
Application Version:    12.0.0.0
Application Timestamp:    523cd4d5
Fault Module Name:    dvamarshal.dll
Fault Module Version:    11.0.0.0
Fault Module Timestamp:    523cc62d
Exception Code:    c0000005
Exception Offset:    0000000000034961
OS Version:    6.3.9600.2.0.0.256.48
Locale ID:    1035
So did I purchase piece of crap, or what should I do to get the SW working?
Br
-H

First, note that this is a user-to-user forum. If you want to contact Adobe, you'll need to call or write them on their main site.
That said, as the note says at the top of the forum, you're going to have to provide us a lot more information if you want us to help you. "Stopped working" doesn't tell us much. Does this mean that it was working in the past but then stopped? What stopped? What did it do that it's not doing now? What were you doing when it stopped? Was it when you were adding video to your project, for instance?
What operating system are you using? If Windows, have you manually gone to Windows Update and made sure you've got the non-critical updates, which don't download automatically to your system? Have you ensured you have the latest version of Quicktime, per the program's requirements?
How fast is your processor, how much RAM do you have and how much free, clean, defragmented space is on your hard drive?
What model of camcorder is your video coming from and what format and resolution is it? Did you use Premiere Elements to get the video from your camcorder to your Premiere Elements project?

Stop markers in Premier Elements 11

I am using Premier Elements 11 and tried to write a Blu-Ray disc with a menu and stop markers. The disc works, but the stop markers do not, and the flow does not return to the menu. In the known problems with Premier Elements 10, it says the stop markers do not work on a Blu-Ray disc!! What about Premier Elements 11? Is there a way to make them work?
What about Premier Elements 12, is this conspicuous problem resolved or not?

crankyuser1
Again, no fix to the Blu-ray Stop Marker business as nealeh has opted to confirm in this thread and in the thread of another in which you posted the same question today.
The only menu marker perk that you are going to get moving to Premiere Elements 12 in the allowable number of menu markers which is now 99. If you care to read more about the Timeline menu marker count, please see details in my blog post on the subject
http://www.atr935.blogspot.com/2013/11/pe-menu-marker-limitationimplementation.html
Please do not hesitate to ask if you need clarification on anything written.
Thank you.
ATR

Premier Elements 7.0

I've installed Premier Elements 7.0. No Problem. When I connect my camera to my PC to do video capture it activates the old Premier Elements 4 program. The Read Before Installing file says we can keep old versions loaded but not to run simultaneously. I find no advantage in keeping the old version but I am concerned that by uninstalling it along with Premier Elements 1 that it will affect the operation of Premier Elements 7. Can I safely remove 1 and 4 without damaging Premier Elements 7?

Technically, there is no such thing as an upgrade version of the software, Dr. Even if you bought it for the upgrade price, you got the whole program.
So just re-run the set-up without uninstalling. Once the installation starts up, you'll see the option to run a repair.

Burn DVD with Premier Elements 12

When I try to burn a DVD with Premier Elements 12 it gets stuck at 5%. I cannot cancel it. It just keep running. It was working before, but has not worked the last 3 times I tried it.
.

Things and Software to AVOID when authoring/burning a disc... says Encore, but also applies to Premiere Elements and disc burning
Start --> http://forums.adobe.com/thread/608660
#2 has WHY Explained http://forums.adobe.com/thread/607390
Plus http://forums.adobe.com/thread/562941
http://helpx.adobe.com/creative-suite/kb/cd-dvd-drive-recognized-application.html
Set your DVD output to a folder on your hard drive and then use the FREE Imgburn to write the folder to disc (send the author a PayPal donation if you like his program)
Read http://forums.adobe.com/thread/1322583 for notes on installing Imgburn WITHOUT any toolbar add-ons

Premier Elements 10 - Organiser will not allow me to move files anymore

I have been using Premier Elements 10 without too many problems but I now have a problem with organiser which is driving me nuts.
For some reason organiser will no longer allow me to move files around in the left hand folder window. I move files to the new folder but the video file does not move.
Not only that but for some reason organiser has taken two videos from each and every folder and added them to the folder below. I have tried refreshing, allowing premier to re import the video files, pressing show all etc etc and nothing seems to work.
OS is windows vista
Has amyone else had this problem and more to the point got it sorted.
Thanks
David

Has no one come across this problem????? Even more frustrating is the fact that now this excuse for editing software will not open any of my projects fully because it has taken it upon itself to mix all my files around and not let me sort them.
ABOBE THIS PIECE OF SOFTWARE IS UTTER CRAP. IT IS FULL OF BUGS.

Premier Elements 4.0 Get Media Problems

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