Premier Elements 7 uninstalled itself

Premier Elements 7 uninstalled itself and corrupted some print drivers and a few things in the process. (DON'T UNDERSTAND WHY, EITHER????) When I access the installation logs, etc. the license number field is blank as is every other field, so I cannot reinstall. Hense, I would have to pay full price for any other Adobe Photoshop program rather than the upgrade price, leading me consider shopping other systems, despite my misgivings about doing so.
PLEASE HELP!!!
Renee Turner
my email is the same
my phone is the same
my computer is the same
however: I've moved out into the middle of nowhere so my Internet access is currently thru a private secure WiFi hotspot. Could this trigger your system to think I had a bootlegged edition?? Obviously, my IP address will look weird to another computer.

Do you still have access to your installation media? Have you checked your Adobe account at Adobe.com to see if you registered your product there?

Similar Messages

How do I stop Photoshop Premier Elements repeatedly uninstalling itself?

Having got elements & Premier Elements 11 and fed in the Activation Codes Premier Elements insists on uninstalling itself after a few days. i've uninstalled both and reinstalled them but the problem reappears. Successful ideas on how I make it go away would be soooooo welcome
At a rough guess there is something in the Windows registry that is causing PE to be being treated as a trial copy

Could be your Windows System Restore trying to "protect" your start menu... Perhaps check that.
Mylenium

Adobe photoshop elements 10 uninstalled itself.

Adobe Photoshop elements 10 uninstalled itself. Any ideas?

And what exactly did happen? It is doubtful that it "uninstalled itself". You must have done something that made it disappear or launched the uninstaller.
Mylenium

How to uninstall/reinstall Photoshop elements 10 and Premier Elements 10

I have purchased a copy of Photoshop Elements 10 and Premier Elements 10 (bundled together 5 discs). I've installed on my Windows 7 laptop beginning with disc 1 and then it hung up and I couldn't eject. I was not prompted for any further discs. I then read that I should've began the install with Disc 2 as I am installing on a Windows 7 computer. I was wondering if I should uninstall what I have done so far and start over with a fresh install omitting disc 1 and beginning with Disc 2. Is this what I should be doing? I have not connected to the internet and "activated" the product yet. If I uninstall will I need to somehow remove the serial number and deactivate to preserve them for the re-install on the same computer. I don't want to lose one of my licenses as I wish to install these programmes on my desktop as well. Have read through many similar queries on these forums and have become pretty confused. Hope someone can help.

Thanks Jeff. I will install from disc 2 but presumably first i need to uninstall my first attempt (from Disc 1). However, will uninstalling the product use up one of the licenses as I would like to install on two computers and I don't want to use up both licenses on the same computer. I have read on this forum about the need to de-activate the program before uninstalling but some clarification on what "de-activating" actually does would be welcome. Could someone please confirm the steps I need to take to solve this problem. As I understand it I need to 1) de-activate the first incorrect install (from disc 1), 2) uninstall the product and 3) re-install using disc 2 and then disc 4. It seems discs 1, 3 & 5 are not needed for my install of Photoshop Elements 10 and Premier Elements 10 on a Windows 7 64 bit computer.
Following these steps will use up one of my licenses (hopefully not both) and I can then install the programme on my desktop for my second license.
Comments / suggestions welcome and appreciated. Thanks

Premier Elements 10 install/uninstall problems (including upgrades)

Unfortunately, Premier elements 10.0 has several installer bugs as it relates to machines wiht previous versions of Premier Elements installed.
1. It doesn't upgrade the old version of Premier Elements. Doesn't notice. Doesn't tell you. Doesn't warn up of the upcoming problems.
2. If you later choose to uninstall the older version of PE, then that PE corrupts the install of PE 10. Just for starters, the premier element (prel) files are no longer associated with Premier Elements.
3. If you then choose to re-install or do a "repair" install of PE 10...you can't. Adobe doesn't have that. 5 years after its possible. Do you have to completely uninstall PE 10 and then reinstall it.
I am having a horrible first day experience with Premier elements 10.

Helo Install_Guru. I believe you misread my post. I never said in my post that you couldn't launch PE10. Instead here are the repro steps and behaviors:
setup:
Lenovo T61 laptop w/ T7700 core 2 duo, 8gb ram, 300gb hd
Windows 7 Ultimate x64 sp1 with all current windows updates
Microsoft Security Essentials
Premier Elements 8.0 (with the incremental PE8 update installated)
repro
purchase PE10 upgrade from the Adobe online store and download the two files (exe and 7z) using the alternate method
Run the exe. After it decompresses, check to allow it to launch the installer
Proceed to have PE10 installed in US-English. Provide the serial number when prompted.
Reboot if needed
Verify that PE10 runs. It did successfully for me.
Using control panel, uninstall PE8. Choose for it to uninstalled dependent software
Reboot if needed
Try to open a premier elements project file
result:
Fail. Windows has no association for the file and prompts you to search the internet
expected:
PE10 to open the project
Continued repro:
9. Go to windows control panel to repair the install
10. Select PE10. Click uninstall/change
Result:
Prompts me to uninstall PE10.
expected:
Have a selection to repair or uninstall the install. Repairs are a technology available for many years now. Also helps customers when they don't have the install media nearby.
Continued repro:
11. Run the setup via the 2 files downloaded from the Adobe store.
12. Select to launch the setup
Result
Prompts me to uninstall PE10
Expected:
Have a selection to repair or uninstall. Sometimes vendors can have more options using the install media, yet there is still only the uninstall option.
Continued repro:
13. Choose to uninstall PE10. Note, that the deregister text in the uninstall is vague as it applies to this repro case of re-installing
14. reboot if needed
15. Using original two files from adobe store, start the setup
16. Run the setup via the 2 files downloaded from the Adobe store.
17. Select to launch the setup
18. Proceed to have PE10 installed in US-English. Provide the serial number when prompted.
19. Reboot if needed
20. Verify that PE10 runs. It did successfully for me.
Notes:
The customer (me) was never prompted to read the README file. In fact, it is rather hard to know one even exists. You have to manually open the folder created on your desktop (by the 2 file decomp process) and within it open the readme folder and with it find the filename that you can understand. In short, a user will never read the README file because they are not prompted during the setup. Instead, the Adobe Store 2 file setup process guides me with the steps to not read me by the default of Launch Setup, hiding it two folders down on the desktop, etc.
The README file has a section on Compatibility with other versions of PE. Hurrah! However, the content in that section is poor. Sad.
The README file says, "You can have previous versions of Adobe Premiere Elements installed on your computer, but do not run them simultaneously." When I read this, it implies that if I somehow installed PE10 on my computer while a previous one was installed, then I can never ("do not run them simltaneously") use that previous again or something bad happens. If this is true, then don't allow PE10 to install while a previousl version is installed. Halt the PE installer giving that reason. However, if that README note means that I can run PE10 and PE8 (for example) on the same computer but I just can't have both processes open and running at the same time, then the README file needs to be more explicit in the warning. As it is not, it is too vague. Be explicit and generous with your wording.
The README file has no warnings of what happens when PE8 (for example) is uninstalled after PE10 was installed. If this is not a tested or supported scenario, then write that in your README file. If it is tested and supported, then you have the bug I documented above in the repro.
In step 3 of the repro above, I strongly suggest you detect any previous install of PE and warn the user. Allow the user to see the README file *right then* so they can make an informed choice. Tell the user that there are uninstall problems and that they will need to fix it up or do the 30+ minute uninstall/install procedure I had to do.
I hope that this can provide you some insight.
--Dale

Unable to load or uninstall Photoshop Elements 11 or Premier Elements 11

Not sure what happened, both Photoshop Elements 11 and Premier Elements 11 were working properly.
Now, trying to launch Photoshop Elements 11 gets error message Elements Organizer - Photoshop Elements cannot start or continue because of missing file(s). Please reinstall.
Attempting to reinstall Elements 11 gets error message Error 1316. A network error occurred while attempting to read from the file C:\Windows\Installer\Adobe Photoshop Elements 11.msi
Trying to launch Premier Elements 11 gets message Configuration Error. Please uninstall and reinstall the product. Error: 1
Uninstall of Elements 11 appears to progress normally, but uninstall ends and install begins, error message is Setup Error 2755. Server returned unexpected error 1605 attempting to install package D;\Adobe Premier Elements 11\PRE 64\Adobe Premier Elements 11.msi
Any help appreciated.
Thank you.

thanks.
That brings up program Properties Screen ... I have looked at all tabs but do not see any way to reset preferences

Adobe Premier Elements 13 Win 8.1 64 Will not open. I get the login prompt for editor and sign in but nothing else happens. I have uninstalled/reinstalled but get the same results.

Premier elements 13 will not open after logging in.

donaldc
Let us go through the typical drill on your Premiere Elements 13 Window 8.1 64 bit issue, and then we can focus in more based on your replies.
1. Does the problem exist with and without the antivirus and firewall(s) disabled?
2. Are you using a pen and tablet device or mouse?
3.According to the Device Manager/Display Adapters, what video card/graphics card does your computer use? How many cards, and is driver version
up to date?
5. Are you running the program as Administrator? Do you have the latest version of QuickTime installed on your computer?
Please look at the following solutions for 12 to determine if they will work for you in 13.
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
Have you tried to open the program by going to the Adobe Premiere Elements.exe file, right clicking it and selecting/applying Run As Administrator, and then double
clicking that file to open the program?
If none of the above works, then delete the Adobe Premiere Elements Prefs file in the path
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
13.0
and in the 13.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 13.0 Folder in which the
Adobe Premiere Elements Prefs file exists. Be sure to be making with Folder Option Show Hidden Files, Folders, and Drives enabled so that you
can see the complete path cited.
We will be watching for your results. Any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR

Do you have to uninstall premier elements 11 for premier elements 13

1) I have just purchased Adobe photoshop elements 13. I currently have CS5..... Can I use both on my Mac on the "same" HD?
2) I have also purchased Adobe Premier Elements 13. I currently use Premier Elements 11. Can I keep/use Mac Both on the "same" HD?
If you have any suggestions or advice on these 2 questions (before I install) please let me know. Thank You!

Joeysudyka
Please check with the people in the Adobe Photoshop Elements Forum on Photoshop Elements 13 on Yosemite. Barbara
Brundage has much to offer on this.
http://barbarabrundage.com/category/photoshop-elements/
It is my understanding the Premiere Elements 13 does work on Yosemite, but I do not know that first hand. I am strictly an Elements
Windows user. I also believe that the Photoshop Elements Yosemite problems were in 11 and 12, but ot 13. But that need confirmation
OS X 10.10 Yosemite: Will Adobe software work? | conrad chavez | blog
ATR

Why can't I open Premier Elements 11?

Hello,
I'm working on Windows 7 Ultimate, 64bit edition. I've installed QuickTime and I have a valid serial number, though I've typed it in without dashes, as it does not specify. Edit: I have since reinstalled with dashes. Same deal.
I'm able to install this software just fine, but when I get to the Welcome screen, I click on Editor>New Project, the purple progress bar spins/moves, but then it stops and that's as far as it goes. If I close that window and try to open the program again, nothing at all happens. (I set the default action to open the program) I've tried checking the Adobe log for errors and I could find any EventViewer errors related to the install or the program itself. My account is an Administrative account. What's happening?
When I double click the Premier Elements 11 application in the Program Files folder, nothing at all happens. I've installed, uninstalled and reinstalled Adobe Application Manager. All it does is say "Updating Application Manager" with the progress bar and when it's done, nothing happens. In fact, nothing at all seems to have changed.
I've found some apparently missing .dll's with Dependency Walker. I can provide more details on that if requested.
If I need any more details, let me know! Thanks!

Hi Metric,
Please check the private message that I have sent to you and respond with contact details
Regards
Sandeep

Problems with Premier Elements 7 Opening Earlier Projects

I have used Premier Elements 3 to create many 15-60 minute videos, most built from Photoshop Elements slide shows imported into Premier, and most with DVD output designed. After installing Version 7, I attempted to open these projects which it is supposed to do. A minority will open fine. The balance either cause the error "The project cannot be loaded - it may be damaged or contain outdated elements".
Does anyone else have these types of problems? I have tried all of the various methods outlined in the KB, like deleting preferences, etc., removing and re-installing, booting with nothing else loaded, etc. Nothing has any impact. I have talked to Adobe support and they are clueless and just walk me through the usual install/uninstall, etc. can anyone help? I have an enormous investment in time in these 3.0 videos and I bought Version 7 to upgrade and now it does not work! Thanks.

Just a thought....
How are you opening the Premiere Elements 3 project in Premiere Elements 7?
According to the Adobe party line Premiere Elements 7 PDF, you can open projects created in earlier versions of Premiere Elements in Premiere Elements 7, but you cannot open projects created in Premiere Elements 7 in earlier versions.
Do you have Premiere Elements 3 and 7 on the same computer at this time?
The Adobe suggestions is, if problems in this regard and instead of right clicking the project file in its saved location, then:
1. open the project from with Premiere Elements 7
or
2. right click the project file in its saved location and name Premiere Elements 7 as the Open With program
Check it out to see if I have interpreted this info correctly
http://help.adobe.com/en_US/PremiereElements/7.0/WSB51FF526-3E14-430c-B388-FD0B747547E9.ht ml

Premier Elements 7 - confusion over mixing video formats

Hi
I have been using a DV camcorder (SD quality) for some time, originally recording in 4:3 format, and more recently in 16:9 format (as we bought a wide screen telly).
I have just treated myself to a new AVCHD Panasonic video recorder recording High Definition footage in 1080 16:9 PAL format onto an SD memory card.
I wanted to take all this footage and put it on my computer to edit it together and start making some films to keep for the future - on DVD for now, and at some point on Blue Ray. To this end I have just purchased Adobe Premier Element 7.0, with Photoshop Elements 7.0 bundled together.
My confusion is that it appears I can only use one format in a "project" as I need to define the parameters for the "project" in terms of SD vs HD and 4:3 vs 16:9. I was hoping to be able to store all of my footage of various quality definitions and screen ratils into a "library" (which I see is called "Organiser" in Adobe terms) on the hard disk, and then pick and choose from the "library" what to put into each "film project" as I make them, mixing formats as I wish. I realise that in this way, the output would itself switch from 3:4 to 16:9 etc on accasions as I switch scene to use a different format, and so may not appear to be the smoothest edit.... but I thought that would be my decision to do if I wanted it. Instead it appears I cannot mix a few minutes if 4:3 SD footage of my son as a baby, with more recent 16:9 1080 HD footage of him as a boy - which is a real shame as it is what I wanted to do....
Have I misunderstood, or am I right in thinking I am limited in this way?
Why can I mix still photos of any format with video , but not mix different formats of PAL video?
Many thanks

Thanks Paul
I have been having go, as you suggest, and as you said, I cannot edit my AVCHD footage in Scene mode as it has 5.1 audio (which I cannot change on the videocam) This is very disappointing as I really wanted the simplicity of the scene editing rather than timeline.... This is compounded by the fact that timeline editing seems even more complicated than normal as each new AVCHD clip I add is placed onto a different video track (not all on track 4 as you thought)- so it is real mess to work out on my screen.... Is this a bug, the way PRE treats 5.1 tracks - or is it just oversight and poor design? Do you think it might be addressed by Adobe?
Anyhow, thanks for explaining what is going on, as without your warning, I would have assumed that the PRE 7 sceneline feature was broken - you would have thought there would be some warning / documentation from Adobe about this, as effectively, a big feature is now unavailable to me as an AVCHD user - and the product claims to be compatible with AVCHD!
Would you be able to advise on a couple more of my "newbie" file format questions?
How do the settings work between setting the initial PROJECT format, and then choosing the various OUTPUT (sharing) settings. For example, if I want to edit a project using AVCHD clips only, and output it to DVD quality to watch on a PC or burn to DVD disk, do I get the same thing if I set the project setting to PAL AVCHD High Def 1080 5.1 and then the share setting to DVD quality output, as I would if I set the project settings to DV 48hz and the share setting to DVD quality output?
My ideal would be to retain the High Definition of the footage through the editing process and then be able to output to DVD quality now, but to be able to come back to the finished edited project in the future and choose to output it to Blueray when I have upgraded my TV and bought a blueray player. i.e. I am trying to make my filming and edited projects a bit futureproof....
Finally, I am just not up enough on all the different format lingos (Mpeg1, MPeg2, H.116 etc) to know what I should be choosing from the list for:
1) outputting edited footage to burn onto a DVD to be used on a DVD player
2) outputting edited footage to save onto a PC to view in the best possible quality on a PC
Do you know?
Many thanks

Premier elements 7.0 installs but won't run, please assist

I have tried many times to install Premier Elements 7.0 on my computer. I have a very large hard drive and large ram capacity. It is able to run Premier elements 4.0 very well, with no problems. To try to resolve the problem, I uninstalled all Adobe Premier Elements components, cleaned the registry, removed almost all programs from the hard drive in order to make sure there was ample room. I checked and my resources say I have plenty of capibility to run the program. I checked for viruses.
I am able to install 7.0 and load the program. I am almost able to open a project (I have tried several projects of various sizes) and every time, just as it is completed loading the project, there is an error message and the program shuts down.
The error says there is a problem with module: ad2mpgvdec.dll and then it tries to send a report to windows online. I ran the program compatibility program with no luck. I am out of ideas. I can't understand how the older versions of Elements run just fine but 7.0 will not.
Any thoughts? I would love to use this program for editing a Christmas video for my daughter.
One other thing, the compatibility wizard says that settings for Premier Elements 7.0 are: DisableNXShowUI Not sure what that means and have been unable to google it. Other than that, it gives me no hint as to how to fix the problem.

Are you saying that the program crashes as soon as you try to start a project -- not when you try to import video into it? This is a very important distinction.
You also say you tried to run the program in compatibility mode? Does this mean you're running it on a less-than-preferred operating system?
Meantime, a Google search on that driver turns up some pretty strange things. Lots of references to Torrent downloads and spyware. Have you run a program like Spybot Search & Destroy lately? It might be a good idea.
Otherwise, if all else fails, this might be worth a call to Adobe Tech Support. There's obviously some sort of conflict going on somewhere, and they'll be able to walk you through the necessary troubleshooting.
http://www.adobeforums.com/webx/.3bbe7d56

Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down.

I have Adobe Premier Elements 7. When I launch the application then try to begin using it an error is presented which advises Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down. We will attempt to save your current project. When I click OK the program shuts down. I have tried fixes I have found on the Forum. I have also uninstalled and reinstalled the program.

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Error when starting a new project in Premier Elements 11

When I open Premier Elements 11 and select Video Editor - New Project, I keep getting an error that says, [..\..Src\Core\Preferences\cpp-338]. When I click on the Continue button, I get a Runtime Error and the application closes. It doesn't stop running, though. I have to stop it in the Task Manager Processes screen.
I have Windows XP SP3, and I have installed all the latest Windows updates, I have updated my Java version, I have defragmented my hard drive, I have run a disk clean up application, and I have uninstalled and reinstalled several times over with the DVD, and I have Quicktime installed with its latest updates.
I worked with an Adobe support tech yesterday who worked with my system a little, but he left me hanging and didn't call me back today.
I paid money for this application and desperately need it for my job. I hope someone can help me.
Thanks,
A very frustrated customer.

For Networked home folders (aka Personal folder), here's a work around script that you are free to use. (Based on AJohnF's suggestion.)
The Script verifies if the current domain user has an 'J' drive if not, it starts APE, if there is a home folder assigned to the domain user...
It temporarily changes the User Shell Personal folder registry.
Starts Adobe Premiere Elements and waits for it to close.
Once APE is closed it will change the registry back.
You can remove the ' in front of the msgbox lines to get prompts along the way for testing.
Create a new desktop shortcut that will point to the "Start Premiere 11.vbs" (or whatever you called it)
We deployed it via SCCM and replaced the existing desktop shortcut for APE with new shortcut. Deployment of script and desktop shortcut could be done via computer startup, preferences, SCCM it up to you.
Change the "J:\" and "J:\My Videos" to match your environment.
' Script based on Adobe forum post & PSSD Login Script
'http://support.muse.adobe.com/thread/1170813?start=0&tstart=0
on error resume next
Dim oFSO               'For folder creation
Dim objSysInfo, objShell, objNetwork
Dim strUserPath, objUser
Dim strHomeDrive
'WScript.Timeout = 5               '5 Second Timeout
'Create Objects
Set objShell = CreateObject("WScript.Shell")
Set objSysInfo = CreateObject("ADSystemInfo")
Set objNetwork = CreateObject("Wscript.Network")
Set oFSO    = CreateObject("Scripting.FileSystemObject")
Premiere = chr(34) & "C:\Program Files\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe" & chr(34)
' User account info
strUserPath = "LDAP://" & objSysInfo.UserName
Set objUser = GetObject(strUserPath)
strHomeDrive = objUser.Get("homeDrive")
' Look for J drive
If strHomeDrive = "J:" then
'msgbox "Found J drive. Applying fix"
oFSO.CreateFolder "J:\My Videos"
objshell.RegWrite "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal", "J:\My Videos"
'msgbox "Starting " & Premiere
objshell.Run Premiere,0,1
' Waits for program to close then resets the Registry
objshell.RegWrite "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal", "J:\"
'msgbox "Registry Changed back to default"
Else
'msgbox "No network drive. Not Applying fix"
'msgbox "Starting " & Premiere
objshell.Run Premiere,0,1
'msgbox "Program Finished"
end if

Premier Elements 13 Organizer Works. Editor doesn't. Log in doesn't work

I downloaded and installed Premier Elements 13 last night. In using it today, Organizer works, but when I select Editor, I am required to log in to my account to activate it. When I do so, then I eventually reach the agreement to terms page, accept it but Editor still doesn't work. Contacted Chat and had an extremely humourous but extremely frustrating chat before the chat stopped working (??????) Here is a copy and paste of the chat up until Chat stopped working:
Here is my chat at the last point I saved a copy......
Thank you for contacting Adobe.
A representative will be with you shortly.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Amit Kumar.
Amit Kumar: Hello! Welcome to Adobe Customer Service.
Gordon Stogre: I tried the forums but no one had replied for the last 2 hours. Experts must be on vacation.
Gordon Stogre: Hello Amit. Are you there?
Amit Kumar: http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements&loc=us
Gordon Stogre: Do you want me to click on that link?
Amit Kumar: Yes
Gordon Stogre: Why?
Amit Kumar: Download it again from this link.
Gordon Stogre: I've already downloaded and set up Premier Elements 13.
Gordon Stogre: That was last night
Gordon Stogre: Why?
Amit Kumar: Download and install itagain from this link.
Gordon Stogre: It took about 2 hours to set it up on a fast internet connection
Gordon Stogre: Why should I have to do it again. It is already set up and installed.
Gordon Stogre: The problem is with the Editor. The Organizer works correctly.
Amit Kumar: There is some issue with the software.
Gordon Stogre: What is the issue. Please explain
Amit Kumar: Some files did not download that's why it is not working.
Gordon Stogre: Are you saying that the Adobe file download is faulty?
Amit Kumar: Yes
Gordon Stogre: Everything downloaded correctly and it installed correctly
Amit Kumar: Ok
Amit Kumar: One moment while I transfer you to the specialist that can assist you.
Gordon Stogre: I want a refund on what I paid for Premier 13. This is ludicrous that I should have to spend this much of my time downloading and installing.. I want it free now.
Gordon Stogre: This is absolutely ridiculous that Adobe uploaded a faulty software. My time is extremely valuable.
Amit Kumar: I have arranged refund for this product.
Gordon Stogre: I have spent a total of 6.5 hours downloading, setting up and installing and then trying to get it working.
Gordon Stogre: But I still want to use this product with the properly working software. Is my licence still valid if I download and reinstall it?
Amit Kumar: I have arranged refund for this product now.
Gordon Stogre: WILL I STILL BE ABLE TO USE IT ????
Gordon Stogre: Will my licence that I purchased for Premier Elements 13 still be valid???
Gordon Stogre: I want to use it but am very frustrated and annoyed by the problem.
Amit Kumar: You will not be able to use it.
Gordon Stogre: I NEED TO USE IT !!!
Gordon Stogre: Do you understand?
Gordon Stogre: I want a refund and an operating version of Premier 13.
Amit Kumar: But I have arranged refund for this product now.
Gordon Stogre: Please escalate this to your supervisor if you are not able to do this.
Gordon Stogre: Or I will publish this all over internet
Amit Kumar: Would you mind waiting for 2 - 3 minutes while I research on this issue?
Gordon Stogre: I will wait
Gordon Stogre: 6:13 local time now. About 9 minutes since you asked me to wait...............
This continued on until 6:39 when the supervisor told me he was transferring it to "the group that could help me with this issue" Then the chat shut down.

Oldcameraman
At the forum level, there is no instantaneous reply. And, there is no "how long before I get someone to post in my thread" expectation.
This is not Adobe. Rather user to user. Although I personally try to see that every thread has a viable reply before the end of the day, there are no guarantee how long it will take for a thread to be answered with some information that may actually help you resolve your particular issue. I am not affiliated with Adobe in anyway. Just a user with an overactive troubleshooting gene.
From what you wrote, you no longer have a purchased product. You demanded your money back from Adobe via its Adobe Chat, and you got what you demanded, that is, your money back request put into action. So, I am not sure what you are left to work with.
If you purchased from an online download from Adobe and the install apparently did not take, then it is not unreasonable to be asked to uninstall/reinstall the program with antivirus and firewall(s) disabled. That may or may not help. There are certain troubleshooting drills that need to be followed as one systematically goes through the progress of ruling factors in or out of the problem equation.
Part of the drill might have included:
a. What computer operating system is your Premiere Elements 13 running on?
b. Does the problem exist with and without the antivirus installed?
c. Are you running the program from a User Account with Administrative Privileges and with Run As Administrator applied to the desktop icon?
d. Is your video card/graphics card up to date according to the web site of the manufacturer of the card? How many video cards/graphics cards does your computer use, 1 or 2?
e. Is your computer connected to the Internet?
f. Is the latest version of QuickTime installed on your computer along with Premiere Elements 13?
g. Other
But, none of the above is going to be of use if you do not have a purchased copy of Premiere Elements 13 to work with. You need to sort out your Adobe situation with Adobe.
We will be watching for your progress. We want you to succeed.
ATR

Premier Elements 7 uninstalled itself

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