Premier elements .exe disk error

All I can find on this error points to a SmartSoundAdobePlugin64 That the Forums say is no longer in use I have taken the advice in the forums and reinstalled and cleaned the registry and PC many times including finally upgrading to 12.1 Any assistance is appreciated.

jbdail
What version of Premiere Elements are you using and on what computer operating system is it running. Very important information that needs to be known.
If you have Premiere Elements 13, then there appears to be a consistent fix (so far anyway) for the no disc error.
The fix involves the deletion or disabling of the OldFilm.AEX file. Have you read those threads?
Please refer to the following thread where PRE_help introduced a fix for this. No sure completely if other things may trigger this no disc error, but
so far the majority of the reports say OldFilm.AEX at the core of the issue at least in Premiere Elements 13.
https://forums.adobe.com/thread/1657807
Please refer especially to post 8 in that thread.
We will be watching for your results.
Thank you.
ATR

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Premier Elements 9 Unknown Error

I'm getting the error (2130969345) when trying to build/burn a DVD. Building to a folder works fine - but ImgBurn complains it cannot burn to DVD because of layer breaks.
I found one other reference to this error in the forum - said to try other brand of DVDs - which I did.
This does NOT happen with the Premier Elements 10 trial. Please tell me I don't have to upgrade to get the functionality I'm supposed to have in the one I bought.
Thanks,
Paul

Welcome to the forum.
Unfortunately, we do not have enough info to really help. It seems that you are doing a DVD-9, but I am not sure. Take a look at this ARTICLE, and please give us some more info.
Good luck,
Hunt

Adobe Premier Elements 12 , Unknown errors when rendering or saving or making DVD's

We purchased this software in January and have had little success it getting it to work as the errors which appear have no details to work on. the most popular error is unknown error , error converting, error rendering project. But this does not tell us what to do to fix the problem, and the staff are losing confidence in the software.
We have made sure that the users have local Full admin rights to the PC's the software is on.
Also we have second drives installed so they can put all the photos and videos and music locally ready to make the film,
We have made sure that the program also caches locally so there's no network traffic issues.
We have tried using the project archive before and also changing footage speeds as some images are from Ipads, some from cameras etc which have different rates
Some films have been fixed by removing the transitions which the programs supplies for use but have caused it to crash, but also the title pages have caused problems.
When we make the projects we also tell everyone to check that the render line is green and check for gaps etc,
We need the software to be more user friendly as it does not explain what to do when these errors occur so we try everything we have in the past but this is crazy as its very time consuming and defeats the object of buying special software to make the job easier as they were using movie maker before . Please can you help as we are losing total confidence with the product.

John T Smith wrote:
Lots more tutorial links in http://forums.adobe.com/thread/1275830
John,
Great link. One of the terrific things about Adobe software is how many independent and Adobe sources of information exist. Your link is like a reference library.
My point in writing about Steve's work with Linda.com is that it is a "course". It has an organized beginning and end. It has a consistent teacher throughout that is following a "lesson plan". It has a beginning that lays a foundation and continues to stack learning blocks on that foundation. It has an end where the student has achieved a level of competence. It is not random links to topics.
I've toured the internet and found specific video answers for various editing challanges. But so far, I've not found any other organized courses that come close to the Lynda.com standard of teaching.
Bill S

Premier Elements 3 crashes when 'Burn' button clicked or 'Export to DVD' selected

After compiling a slide show in Premier Elements ( including rendering, previewing, saving) and I then try to either “Burn” or “Export to DVD” the programme immediately shows “Adobe Premier Elements.exe application error. The instruction at 0X0000000 reference memory 0X0000000. The memory could not be read.” OK or Cancel immediately shuts the program down and can’t be re-opened until the computer is re-started. On shut down a second message is displayed “The instruction at 0x00f96cb7 reference memory at 0x00000000. The memory could not be read. OK to terminate.’ I have replaced the RAM. I have repaired the programme many times with my original disc. I have uninstalled and reinstalled the programme many times. I have uninstalled Nero in case of a conflict. These fixing attempts seemed to have stopped message 2 appearing and the programme can now be restarted after it crashes without having to reboot. I have not been able to cure message 1, it crashes completely at any attempt to ‘burn’ a DVD or ‘export to a DVD’. I can use Windows to burn other discs without problems. I have previously burnt many other slideshow DVD’s without problem.
I cannot find anything similar to this fault in PE forums.
Hope to find some help.

Rosemary,
Trying to remember the full article, I do not think that I used too much "jargon," but in case that I did, I'll give you a quick distillation. You might want to still read on, as much more will be covered in that article.
When one starts a Project and then does a Save, a file is written to the location that the user chose. That file is [Project Name].prel. That file uses a computer language called XML. In the article, I show and example of a little bit of that language. That file ONLY contains a series of lines that link to the location of all Imported Asset files - the AV files, the still images, etc.. Those links are to where the various files were located on one's computer, when they did the Save. Next, there are a series of instructions for PrE to work with those linked Assets. These might be along the lines of "cut Shot_01.AVI at 00;00;30;00 and then again at 00;00;45;00," or "apply the Gaussian Blur Effect to Shot_02.AVI." Things like that. PrE is what is called a non-destructive NLE (Non Linear Editor) program, in that it never directly does anything to your original Assets, but only to the info gathered from them though those links. Your files are untouched, unless you were to do an Export/Share to that location, with the exact same name.
The .prel file only has some programming language inside. It is basically a database of links and instructions - not one Asset. It is not until a user does an Export, or Share (those terms basically mean the same thing, but in later versions, some of the old Export functions are now only under the Share tab), that any playable file is generated from PrE. Until then, there is nothing to play, only to Open in PrE (so long as the linked Assets still exist).
I hope that this makes sense. Many users are under the mistaken impression that Save will yield a playable file, or that one can play a .prel file. That is not the case, as explained above. This question has come up often enough, that I did the article to point out the differences, and give some tips on how to really get what one wishes.
After you read through the article, please do not hesitate to post any questions. What I want is something that is useful to all, regardless of their level of computer expertise, or their knowledge and familiarity with PrE, or any other NLE program.
Just let me know,
Hunt

Premier Elements 12 Cannot burn DVD Get error message of internal software failure

Cannot butn DVD with Premier Elements 12 Get error message of internal software failure.

Great news JMD103.
There should be a big red pop-up, when one adds a Stop Marker to the end of the Timeline, saying "Do NOT do that!" That Stop Marker will almost always yield a failed Project output to DVD.
Good luck, and happy editing,
Hunt

Acrobat Elements.exe memory could not be read

Every time I right click on either a Word or Excel document and select Convert To PDF, it immediately gives the error:
Acrobat Elements.exe - Application Error - The instruction at "xxxxxxx" referenced memory at "xxxxxxx". The momory could not be "read".
Has anyone come across this and know how to resolve? I have uninstalled and reinstalled Acrobat 8 Standard and ran all of the updates as well as ran a repair and all of the updates for MS Office. It happens on multiple machines running Office 2003 and 2007.
Thanks

I think AE is a different forum... start here http://forums.adobe.com/community/acrobat

Unable to use Organiser in both Photoshop Elements and Premier Elements

I am unable to use Organizer in both Photoshop Elements and Premier Elements. An error message appears, "The catalog could not be opened. An internal program error occurred."
I have tried to repair the catalog, starting a new catalog, and reinstalled both programs, but the error persists.
I am using Elements and Premier Elements V12 on Windows 8.1.
Any help to get me going again would be appreciated.
Thanks
Colin

Hello
Thanks for the suggestion, but it didn't make any difference.
However, by trail and error I have found a 99% solution.
Right Click the Elements icon on Desktop.
Select Troubleshoot Compatibility.
Select Troubleshoot Program
Select a problem option (I used Other)
Select Windows Version (Windows 8 for me)
Select Test the Program
If it works, which it did in my case, Save the settings.
This seems to have resolved my problem, with the exception that I now get an extra screen when opening Elements to allow the program to make changes to my computer. I can live with that.
When I get time I will check whether there are any Adobe or Windows updates that will make this step unnecessary.
I hope this will help other people with the same problem.
Thanks for responding.
Colin

Premier elements won't open:"error 4960:could not load the disk image"*

the download completed but on clicking the .dmg file the error 4960 was displayed as written above. what is the next step?

Which version of Premier Elements are we downloading?
Create a new Admin account and login to the new account. If you are downloading version 10 from www.adobe.com. Redownlaod it.

Error when starting a new project in Premier Elements 11

When I open Premier Elements 11 and select Video Editor - New Project, I keep getting an error that says, [..\..Src\Core\Preferences\cpp-338]. When I click on the Continue button, I get a Runtime Error and the application closes. It doesn't stop running, though. I have to stop it in the Task Manager Processes screen.
I have Windows XP SP3, and I have installed all the latest Windows updates, I have updated my Java version, I have defragmented my hard drive, I have run a disk clean up application, and I have uninstalled and reinstalled several times over with the DVD, and I have Quicktime installed with its latest updates.
I worked with an Adobe support tech yesterday who worked with my system a little, but he left me hanging and didn't call me back today.
I paid money for this application and desperately need it for my job. I hope someone can help me.
Thanks,
A very frustrated customer.

For Networked home folders (aka Personal folder), here's a work around script that you are free to use. (Based on AJohnF's suggestion.)
The Script verifies if the current domain user has an 'J' drive if not, it starts APE, if there is a home folder assigned to the domain user...
It temporarily changes the User Shell Personal folder registry.
Starts Adobe Premiere Elements and waits for it to close.
Once APE is closed it will change the registry back.
You can remove the ' in front of the msgbox lines to get prompts along the way for testing.
Create a new desktop shortcut that will point to the "Start Premiere 11.vbs" (or whatever you called it)
We deployed it via SCCM and replaced the existing desktop shortcut for APE with new shortcut. Deployment of script and desktop shortcut could be done via computer startup, preferences, SCCM it up to you.
Change the "J:\" and "J:\My Videos" to match your environment.
' Script based on Adobe forum post & PSSD Login Script
'http://support.muse.adobe.com/thread/1170813?start=0&tstart=0
on error resume next
Dim oFSO               'For folder creation
Dim objSysInfo, objShell, objNetwork
Dim strUserPath, objUser
Dim strHomeDrive
'WScript.Timeout = 5               '5 Second Timeout
'Create Objects
Set objShell = CreateObject("WScript.Shell")
Set objSysInfo = CreateObject("ADSystemInfo")
Set objNetwork = CreateObject("Wscript.Network")
Set oFSO    = CreateObject("Scripting.FileSystemObject")
Premiere = chr(34) & "C:\Program Files\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe" & chr(34)
' User account info
strUserPath = "LDAP://" & objSysInfo.UserName
Set objUser = GetObject(strUserPath)
strHomeDrive = objUser.Get("homeDrive")
' Look for J drive
If strHomeDrive = "J:" then
'msgbox "Found J drive. Applying fix"
oFSO.CreateFolder "J:\My Videos"
objshell.RegWrite "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal", "J:\My Videos"
'msgbox "Starting " & Premiere
objshell.Run Premiere,0,1
' Waits for program to close then resets the Registry
objshell.RegWrite "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal", "J:\"
'msgbox "Registry Changed back to default"
Else
'msgbox "No network drive. Not Applying fix"
'msgbox "Starting " & Premiere
objshell.Run Premiere,0,1
'msgbox "Program Finished"
end if

"No Disk" Error (premiere elements 11)

I have successfully installed Adobe Premiere Elements 11 on my PC:
     Dell XPS 8300
     Intel Core i7-2600 Quad Core (3.4 GHz, 8MB Cache)
     • 1GB Radeon HD 6450 Graphics
     • 16GB DDR3 1333 RAM
     • 1TB 7,200RPM Hard Drive (2 x 500GB RAID 0)
     • Windows 7 Home Premium 64-Bit
When I open the application and click "New Project" I get the following error message:
AdobePremiereElements.exe - No Disk
There is no disk in the drive. Please insert a disk into drive
     \Devices\harddisk2\DR3
I can "cancel", "try again", or "continue". The only thing that works is to hit "cancel" (several times). Premiere Elements will then open, but the error message will keep recurring.   Adobe Support (Chat) has not been much help.
Anyone else come across this? This seems to be a common error in earlier versions (version 9), but I can't seem to find any good solution to it.   HELP!!!!
UPDATE:   Just as an FYI..while it's possible (but doubtful) there is preloaded software interfering, there is no other software (or viruses) installed on this computer.
Message was edited by: [email protected]

Boomps, I installed from here and it worked fine:     http://helpx.adobe.com/premiere-elements/kb/installing-smartsound.html There are even step-by-step instructions. Good luck.
Date: Mon, 7 Jan 2013 04:46:21 -0700
From: [email protected]
To: [email protected]
Subject: "No Disk" Error (premiere elements 11)
    Re: "No Disk" Error (premiere elements 11)
    created by BoompsXXX in Premiere Elements - View the full discussion
Not an answer!! I am new to this. I get the same error message and from what I can gather reading the traffic, I have to reinstall Smart sound. Can anyone help a simpleton. I searched the DVD for all files referencing Smart sount, there is plenty. I don't really understand how I reinstall and what??Any help would be great!!ThanksTara
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No disk error in Premiere Elements 12 - Smartsound plug-in?

I have a fresh install of Premiere Elements 12 (with 12.1 update) on a new computer and receive the error "There is no disk in the drive. Please insert a disk into drive E:" whenever the program is opened or closed. I can bypass this message by repeatedly clicking "cancel". Windows application logs in event viewer lists a corresponding error message "Activation context generation failed for C:\Program Files\Adobe\Adobe Premiere Elements 12\Plug-ins\Common\SmartSoundAdobePlugin64.prm". I confirmed that this file does not exist.
A forum search indicates that installing Smartsound resolves this no-disk error for PrE 11 and earlier but that Smartsound is no longer a feature in PrE 12:
Re: No Disk Error for Adobe Premiere Elements 12
But another other user reported that the no-disk problem went away in PrE 12 after installing Smartsound:
Re: "No Disk" Error (premiere elements 12)
And my event viewer error message indicates that PrE 12 is looking for a Smartsound plug-in which was not included in the installation. (PrE 12 was installed via Dell Digital Delivery and did not include an installation disk.)
So why is PrE 12 looking for a Smartsound plug-in if it is no longer a feature? Any suggestions for suppressing the no-disk error other than installing Smartsound? I'm just getting started in PrE and don't need it right now.
Thanks,
Greg

Thank you for the advice. I tried Han's suggestion of installing Smartsound SonicFire first since it was much quicker than completely reinstalling PrE (which entails many hours of re-downloading on a DSL line for the program & cloud content).
After installing Smartsound, the "SmartSoundAdobePlugin64.prm" file did appear in the C:\Program Files\Adobe\Adobe Premiere Elements 12\Plug-ins\Common\ folder. However, it did not resolve the "No Disk" error or the application error logged in Event Viewer. The source of that error is listed as "SideBySide" and Event ID is 33. The full text of the message is as follows:
Activation context generation failed for "C:\Program Files\Adobe\Adobe Premiere Elements 12\Plug-ins\Common\SmartSoundAdobePlugin64.prm". Dependent Assembly Microsoft.VC90.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type=" win32",version="9.0.21022.8" could not be found. Please use sxstrace.exe for detailed diagnosis.
I did a bit of research and this answer suggests that the error is the result of an incompatibility between the installed version of Microsoft Visual C++ and the version used by the program:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/event-id-33-so urce-side-by-side/ef67e34f-07b2-4d52-a807-f9f81a7c32f8?auth=1
Based on this Microsoft article, it appears that the missing C++ 2008 version 9.0.201022.8 is an IA-64 version while the 9.0.30729.x versions on my machine are x64 versions:
http://support.microsoft.com/kb/973552
This is all way over my head and I may leave well enough alone until I have more time to spare, given that the "no disk" error (which could even be entirely unrelated) is annoying but not crippling.
FWIW, the machine is a Dell XPS8700, Windows 8.1, 64-bit, and PrE was sold by Dell it, bundled with Photoshop Elements.
Greg

Adobe Premiere Elements 9 "No Disk" Error

Please help! I have used PE9 for several months. I tried to open PE9 and I get an error message in a dialog box titled: Adobe Premiere Elements.exe - No Disk. "There is no disk in the drive. Please insert a disk into drive \Device\Harddisk1\DR3."
I try clicking on cancel, Try Again, Continue, but the dialog box continues to show after hundreds of clicks. I cannot use my PE9 at all.
Here are my system details:
Adobe PE 9.0
System: HP Pavilion dv6700 Notebook PC, Intel Core 2 Duo, T9300 2.5Ghz, 3 GB, Windows Vista Home Premium SP2 32 bit, Paging file: 3369 MB windows managed on C:\
NVIDIA GeForce 8400M GS Driver Version: 8.17.12.6658, 1/7/2011,
Drives: 3ea, FUJITSU MHY2250BH, 220GB, Drive C:\ OS, programs and Windows Virtual Memory with 42GB free, Drive D:\ HP recovery partition, 12GB, 1.2 GB free,
I-O Data HDCS-U, USB drive, Drive G:\ 1TB, 336 GB free, media files, project files, output files
CD/DVD: TSSSTcorp CDDVDW TS-L632N ATA device. Drive E:\
I appreciate your help with this problem.

Removeable drives do cause problems when the program tries to find files
That is why I always copy all video files to my data drive before starting a project, so the files stay in one place
My 3 hard drives are configured as...
1 - 320Gig Boot for Win7 64bit Pro and all program installs
2 - 320Gig data for Win7 swap file and video project files
3 - 1Terabyte data for all video files... input & output files (*)
(*) for 4 drives, drive 3 all source files & drive 4 all output files
Search Microsoft to find out how to redirect your Windows swap file
http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US

Premiere Elements 11 Download - Write Disk Error

Hello,
I purchased Adobe Premier Elements 11 from Amazon.com the day before yesterday and keep getting a Write Disk Error during the download. I have tried repeatedly to download, and to 2 different computers but have gotten this error (and 'invalid checksum' which went away after the first couple of tries; I also turned off this check in the Disk Utility). In between download attempts, I move the downloader file and the incomplete Premiere 11 folder from the desktop of my MacBook Pro to trash, dump it, and restart the computer. I was able to successfully download and install Adobe Photoshop Elements 11 on both laptops so the problem is not the internet connection or the computers. Anyone know how to fix this problem?
Thanks!
Roma

Nobody can know. It's most likely some indexing process/ tool or a backup like TimeMachine that all too eagerly inspects the files before they finish downloading and damges them in the process. Turn off any such stuff. You might also consider using otehr browsers. Safari is just completely awful and often damages files.
Mylenium

Is anyone else having Config error 16 issue when trying to start PSE 12 or Premier Elements after Mac upgrade to Yosemite 10.10 on iMac

Is anyone else having Config error 16 issue when trying to start PSE 12 or Premier Elements 12 after the Mac upgrade to OS X Yosemite 10.10 on iMac. I have had a number of issues with software and things after upgrading to OS X Yosemite 10.10 and even 10.10.1. I have uninstalled and reinstalled both PSE 12 and Premier Elements 12 a number of times and everything goes fine until its ready to launch and then you get an error message. Numerous uninstalled and reinstalls don't removing the problem. Strangely enough PSE 11 still appears to boot up and I never owned Premier Elements 11 so I don't know if it will start. I thought with Apple dropping its Apeture software and greater integration of iPhoto and Apeture files into Lightroom 5.7 all would be harmonious between these two players. Im not sure where Adobe wants us to go it recently removed the plugin to allow you to update files from LR to Adobe Revel, whats up with that. I now own two version of Adobe software that no longer work with my Mac and now way of uploading pictures from Lightroom to Revel. Needless to say I am pretty reluctant to sign on to a subscription of Creative Cloud with long term financial obligations when I can't even get my current Adobe software to work independently much less integrate with Lightroom. Frustrated with it all!

Get rid of 'put disks to sleep when possible' and you may see a dramatic improvement (not necessarily a cure).
That specific problem is a multiple-Processor (including graphics processor) problem, where one of the processors lost track of whether it should be responding to interrupts. You may have a Hardware problem.

Premier Elements Download Error Message

After downloading an upgrade version of Premier Elements 13 I receive an error message stating the following:- "This file does not have a program associated with it for performing this action. Please install a program or, if one already exists, create an association in the default programs control panel." Can someone tell me what to do please??? Doc FW

Doc FW
Although you cannot install your downloaded files from Adobe, do you have the purchased serial number?
Get rid of any trace of prior installs reinstalls of the program. You might do that in conjunction with the free ccleaner
program. CCleaner - Download
Then...
You could try the download and install of your purchased product using a new set of installation files from your order
at "My Orders" at the Adobe web site http://www.adobe.com - make sure 2 files (.exe and .7z) which correspond to your
computer operating system.
Or
Try the download and install of the Premiere Elements 13 Windows tryout (.exe and .7z) from the following web site
Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
and then during install insert your purchased serial number.
With this web site route, be sure to read and carry out carefully the web site's "Note: Very Important Instructions" so that you
do not run into an Access Denied message.
Wherever you do the download and install, please do so with the antivirus and firewall(s) disabled.
We will be watching for your results.
Thank you.
ATR

Premier elements .exe disk error

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