Premier Elements freezing

Ok...I don't want to waste anyone's time here so I'm going to outline the entire sordid story of what I've been through with PE8.
Several months ago, PE4, came pre-installed from Dell, began to get choppy and slow when working on piecing together a video. It still worked but I could see that something had happened that prevented the smooth operation I had become used to.
In the interim I got a new camera that was of digital format mp4. I started using it and downloading the clips straight from the hard drive of the camera to my computer instead of the firewire approach I had been using.
The problem with PE4 got worse. Thinking there was a compatibility issue with the format, which is supported, I decided to get PE8. I downloaded it through mozillla, mistake #1, and tried to use the software...totally unusable. Everything froze..I couldn't get to first base on any project. Thinking I didn't get a clean install, I uninstall it.
After that, called Adobe...ummm yeah, not so much!
They sent me disks as they couldn't provide me with a link they had just provided me with...so pissed now from being on hold for almost 2 hours total and achieving NO GOAL....
Being that I had nothing else to do but try to figure it out, I went to troubleshooting and have accomplished most of the 24 or so tasks there..all drivers are updated, QT is updated, I turned off a lot of the startup programs and then uninstalled the trial version that I had downloaded and used the serial number they provided to try and get something to work and uploaded from the disk....NOW it's starting to work like it should BUT..I'm still getting the freezing..
I don't want to call Adobe unless I have to..I just don't...does anyone have any tips or tricks I might have overlooked to get this working seamlessly like I know it can?
Thanks much in advance for any help.

Unfortunately, you've posted to the Tips & Tricks sub-forum, where your post is not likely to be seen by most forum subscribers.
First, (download and installation problems aside) your computer could well be too underpowered to effectively run PrE 8, and also edit MP4 material. Please list the complete specs of your computer.
Next, please list the full specs. of your chosen Project Preset and also the specs. of your MP4 footage.
In the meantime, this troubleshooting ARTICLE might be useful. It's written for PrPro, but there are strong similarities in the two programs.
Good luck,
Hunt

Similar Messages

Sharing to Disc Tab freezes in Premier Elements 9

I last created a movie in Elements 9 in March. Since then I have installed a number of programmes (none access the dvds), but also Windows 7 Service pack 1.
I went to create a movie today, elements worked fine until I got to the Sharing Section. All the tabs work here except for the disc tab (sharing to DVD or Blu-ray), when I click on this tab, the screen freezes and Windows task manager tells me elements is not responding.
I have tried restoring my computer to pre-service pack 1, but it won't go back that far.
So I read through Adobe's Q&As checked out the trouble shooter (even refreshed the DVD drivers), removing & reinstalling premier Elements, but all to no avail.
Can anyone help please?
I'm running Win 7 Professional, 64Bit, Service Pack 1, on an Intel i7, with 12GB RAM.
Thanks
Martyn

Martyn,
Hey, a project to keep you inside, and out of the rain.
After that initial checklist, I'd go link by link, and see if there is anything of use in each. Work towards the "Finding Clues," and by then, you should have some idea what is happening, and then we can explore the why. When you get to the Event Viewer (in Finding Clues), do not be overwhelmed, or put off, if you see a bunch of Warning, or Error messages that are just gobbelygook. No one knows what that "stuff" is, BUT for every message with real text (read that), or a link, follow those links, and give the MS server time to display that page - depending on the link, that might take a few moments.
If you are not getting Warning, or Error messages, when PrE hangs/crashes, then explore the regular messages, to see if something else is being called at that moment. Each event is logged. I have seen Internet connections, anti-virus software, or even the clock's sync, crop up, at just the wrong time, and hang a program. Usually, however, there will be System, or Application Warning, or Error messages associated with the hangs/crashes.
Good luck,
Hunt
PS - get that rain over with, as I will be in London at the end of October for a week!

Capture action freezes mouse - Premier Elements 2.0

I have been using Premier Element 2.0 on Windows XP successfully for many years.
I have a Canon DV camera utilizing a firewire setup. Just recently, when firing off a capture
the Adobe goes ahead and captures, but I cannot stop the capture without actually turning off the camera.
The mouse has no affect or use in the Adobe window until the camera is turned off. Once I repower the camera,
I can start a capture again, but the same thing eventually happens. I have tried a different firewire cable, but have not replaced the interface card.
Anyone work through this issue, yet?
Thanks.

What you describe reminds me of my wireless mouse when its batteries are close to exhaustion. Try putting fresh batteries in and see if that makes a difference.
I use AA batteries with a built in USB connector (you just lift the + terminal cap to reveal the connector). So I always have two plugged into a USB hub ready to be swapped when the installed ones run down.
Cheers,
Neale
Insanity is hereditary, you get it from your children

Premier elements 12 wont open

my premier elements 12 wont open at all and the photoshop 12 opens but the screen freezes straight away, was halfway through a video project but have been having difficulties from the beginning- the screen freezing when adding text and the playback and audio stuttering. Help!

Lindaos
Just some supplemental comments....all information is important in troubleshooting.
I do not know if I am ready to suggest deleting the BadDrivers.txt file at this point. If and when we get to that point, the BadDrivers.txt
file for Premiere Elements 12 Windows 7 or 8 64 bit can be found in the path:
Local Disc C
Program Data
Premiere Elements
Adobe
Premiere Elements
and in the Premiere Elements Folder is the BadDrivers.txt file that you delete.
Note: The version 12 BadDrivers.txt file exists in the Premiere Elements 12 Folder along with Folders for other versions as well as 12.
For prior versions of Premiere Elements, this BadDrivers.txt file would be in the folder of its version.
Also, in order to see the above path, you need to be working with Folder Option Show Hidden Files, Folders, and Drives active.
We look forward to more details of your issue so that we can rule in or out factors involved in your problems. Although video card driver considerations are important to the details package, there are a lot of other possibities in that package.
Thanks.
ATR

Adobe Premier Elements 11

Using Adobe Premier Elements 11 I experience "freezing" when I:
add some info to a picture while making a DVD, save the program then access the button to continue scanning the photos for the next spot in which to add more info. Not always, but often if freezes the program. Norton tells me I'm using 4,095 MB of memory and I have 8 GB in the Dell Inspiron desktop. Sometimes the program quits when I've asked to, "Wait for program." Any help?
I have noted that my installation shows two instances of (Adobe Premier Elements 11 and Adobe Premier Elements) as having been installed at the same time. One is 96 Kb large and the other is 1077 Kb large. Is this normal?

Ron
You wrote
I have noted that my installation shows two instances of (Adobe Premier Elements 11 and Adobe Premier Elements) as having been installed at the same time. One is 96 Kb large and the other is 1077 Kb large. Is this normal?
Yes, Normal.
Adobe Premiere Elements 11.exe (95.9 KB) opens first
and
Adobe Premiere Elements.exe (1.05 MB aka 1075 KB) opens second
Two processes of Premiere Elements 11. They are found in Windows 7, 8, or 8.1 64 bit
Local Disk C
Program Files
Adobe
Adobe Premiere Elements 11
and in the Premiere Elements 11 Folder are these two .exe files.
When you install the program, the desktop icon for the program targets the Adobe Premiere Elements 11.exe to open to the Welcome Screen. You can bypass the Welcome Screen by creating a desktop icon for the Adobe Premiere Elements.exe and using the latter to open Premiere Elements each time so that you do not run into the Welcome Screen.
Alternately, you can set the Welcome Screen "On Start Always Launch" = Video Editor.
You wrote
add some info to a picture while making a DVD, save the program then access the button to continue scanning the photos for the next spot in which to add more info.
Although we are glad that you believe you have found your answer to the issue presented, I would ask
a. What are the formats and pixel dimensions of the photos being imported in Premiere Elements project?
b. Not sure what that " ...continue scanning the photos for the next spot to add more info" is all about. Are you going into the Elements Organizer 11 which comes with Premiere Elements 11 and using File Menu/Get Photos and Videos/From Scanner? If so, where do you scan the photos to? How are you importing them into Premiere Elements 11 Expert workspace - Add Media/Files and Folders/Project Assets and to Timeline or something else?
Besides photo formats, pixel dimensions, and computer resources, your workflow sequence of events (maybe some multitasking) may be involved in this freezing (other than you are too fast for the program).
Please review and consider.
Thanks.
ATR
Add On...From what you wrote, I am guessing that you are working on Premiere Elements 11 running on Windows 7, 8, or 8.1 64 bit. If so, that would put you in a better computer resource position than otherwise. Also, watch out for antivirus interference.

Incompatible display driver w/ Premier Elements 11

I have Premier Elements 11 and am getting the incompatible display driver error message when I load the Adobe. It causes my computer freeze up and I cant use the product. I have the most updated display driver from the companies website but when i try to find the Baddriver.txt in my files I cannont locate it to delete it. I have changed the folder options to show hidden files and still cant find it. I am using Windows 7 64-bit. Please Help!

Barks319
Premiere Elements 11 on Windows 7 64 bit
BadDrivers.txt file
Please check out the following
Local Disk C
Program Data
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the BadDrivers.txt file that you delete.
Please let us know the outcome.
Thanks.
ATR

My computer shuts down with an "unrepairable hardware problem" when burning a DVD with Premier Elements 10

What causes my computer to shut down with a hardware problem while burning a video to DVD from Premier Elements 10?

air traffic controller
What computer operating system is your Premiere Elements 10 running on?
If not asked before, what video card/graphics card does your computer use? NVIDIA GeForce? If so, please read Announcement at top of this forum describing the Premiere Elements 10 NVIDIA GeForce issue and related how to solution information.
Please review the Adobe document dealing with troubleshooting burn to disc issues
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-system-errors-freezes-burning.htm l
After that, we can decide what next if necessary.
If any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR

Vaio,de premier elements 9 à premier elements10

Hello,je voudrais m'acheter un ordinateur portable vaio qui est déjà
fourni avec adobe premier elements 9.
Que dois je faire pour obtenir adobe premier elements 10,
Peut-on "upgrader",comment et combien,
ou faut-il racheter la version 10,
merci.

ninalu
Premiere Elements 13/13.1 does offer Freeze Frame as well as Publish+Share/Computer/Audio. What is the source of your information that says otherwise?
Removed features and unsupported file formats | Adobe Premiere Elements 13
You should find the same Image from Video in Premiere Elements 13/13.1 as you do in Premiere Elements 11.
http://atr935.blogspot.com/2013/08/pe11-freeze-frames-single-or-more-than.html
Please review and consider and then let us know if you are OK with the above information.
Any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR

.FLV Format to Adobe Premier Elements 4 for editing -- Difficulty

Hi:
Have Dell Dimension 4600 with 2.4 GigHz CPU
WINXP with SP-2
RAM = 1 GIG
2 HD's (20 & 200 gigs)
I recently downloaded from YouTube a lot of
videos by using RealPlayer's software (version 11),
which uses the .FLV format.
I want to transfer them to Adobe Premier Elements 4
for editing, but it will not accept this format.
I tried using Virtual Dub and/or MPEG-Streamclip
to change this format and they too would not
recognize this .FLV format
Any suggestions??
Thanks

Hi again:
Have some questions about the Moyea FLV Plug-in:
As previously stated, I have been using the Prism Video converter,
which does seem to convert the FLV file to some type of an AVI file.
I then load this AVI file into Premium Elements 4 (PE4), and it first
has to be "conformed" in the PE4 software.
Then, if one attempts to open and edit this file, it either is an ex-
tremely slow process, or the software freezes, requiring a re-start
(sometimes multiple times) to complete the editing before rendering
it into an edited AVI file.
Curious to find a work-around, I avoided this first time editing
and just had the PE4 software just re-render the whole intact
Prism-generated AVI file into a PE4-generated AVI file which has
apparently much less "overehead" and can easily be edited in PE4.
so, I end up re-re-rendering the original FLV to get the edited AVI
file I want.
Does the Moyea FLV Plug-in avoid this labor-time intensive task??
Also, its web site advertises 2 different packages:
1) FLV Importer Pro for Adobe Premiere:
"FLV Importer Pro for Adobe Premiere is a plug-in program for Adobe
Premiere. Adobe Premiere is a professional and popular video editing
tool, which allows importing video and audio in various formats, like
AVI, MPE, MPG, M2V, MP3, WMV, WMA, WAV, etc.
Yet, it does not support the FLV file, which is widely used on the
web. FLV Importer Pro for Adobe Premiere is just a program to make
Adobe Premiere accept the FLV file for video editing and composing."
Price: $60
2) FLV Importer for Adobe Premiere:
"FLV Importer for Adobe Premiere is the same with the Pro version,
except the Flash 8 alpha video import and cheaper with 20$ off!
It is a plug-in program for Adobe Premiere.
Adobe Premiere is a professional and popular video editing tool, which
allows importing video and audio in various formats, like AVI, MPEG,
MPG, M2V, MP3, WMV, WMA, WAV, etc. Yet, it does not support the FLV
file, which is widely used on the web.
Support FLV files encoded by any codec,like:
Flash 8, H.263, RAW, ADPCM, MP3, Nellymoser.
FLV Importer for Adobe Premiere is just a program to make Adobe Prem-
iere accept the FLV file for video editing and composing."
Price: $40
(version 2)
The product sites of Moyea Software:
Video-to-flash.com, Flvsoft.com, My-video-converter.com.
The homepage of Moyea Software:
http://www.moyea.com
Which one is the most practical to get??
The site offers a "Free Trial"--is that worthwhile??
Finally, is this site trustworthy??
I am using the PE4 mainly for the conversion of FLV files and would
appreciate any rational method for accelerating the process.
Thanx.

Failed Playback Premier Elements 4

I bought a new notebook and purchased premier elements 4.
I'm using vista home premium.
when i use my P E 4 as soon as i try to play back my progress i get this message:
| Realtek High Definition Audio
| Error code: FAA-8000D (88890008)
| Info
| Playback Failed
| The audio system does not seem
| to respond maybe card does not
| support full duplex mode.
Now not long after this happens this screen freezes and goes all milky.
This happen even when there is no audio or narration attached.
If someone could please help me with this problem as i want to be
able to use this product.
I don"t want to have to buy something else.

I'm currently running Vista, PE4, and Realtek Audio with no problems.
As a sanity check, here are my Driver stats:
Driver Date ~ 03/01/2007
Version ~ 6.0.1.5377
This might not be the latest driver from Realtek, but I know it works with my existing setup.
If you decide to update in any way, first create a Restore point for roll back purposes (even though I believe the Vista OS will automagically create a Restore point on Driver changes)...

Unable to load project (prel file) into Premier Elements 7.0

just installed 7.0 ..when attempting to load a project (slide show for play back on a DVD) created in Elements 3.0 .. get error that "The project could not be loaded, it may be damaged or contain outdated elements" .. I have no problem loading the same project in Elements 3.0. Also seems specific to this file, an other project create under 3.0 appears to load with out error. I should point out that the project that will not load was created in Elements 5.0 and exported over to Premier Element 3.0 to create a playable DVD .. the file that will load was created in Premier Elements 3.0 (not sure if that is significant but more information is better then less) .. any thoughts / suggestions would be appreciated ..thanks

"The project could not be loaded, it may be damaged or contain outdated elements"
Unfortunately, the last part of that error says it all. Something is used, that no longer is in PE7, or has been changed significantly. Could be an Effect, a Transition (though those usually just disappear, and the file still Imports - PrPro gives a warning, and tells you which Transition is missing, and the TimeCode of where it was used), or something else.
If you have PE3, you can do two things:
1.) finish the edit there and Export to your delivery format
2.) Export a DV-AVI file and bring THAT into PE7
Neither is quite as good as being able to Import the .PREL and work on it in PE7, but those are about the only choices that I see. Now, if you have any clue as to what the Effect (whatever) is, that's causing the problem, you *might* be able to open a COPY of the .PREL in WordPad, search for that Effect, eliminate reference to it, and then Save as a .PREL. That might be a lot of work, and might well destroy that COPY of the file - that's why you work on a COPY.
Good luck,
Hunt

Downloaded Premier Elements 9 It does not have SartSound in the Audio Tools Button. How can I get it

Having pruchased Premier Elements vis download, I obviously have not installations disc. After working on a project, I went into audio tools to open SmartSound Quicks. It was not included in the tools menu. I know you can add it to tools if you purchased Pre 9 retail and have the disc. Is this an error in that it is not included in the download version? If not, why was not downloaded and how can I get it? Is there a plugin available. Smart sound shows one I believe for Pre pro. Will that work for Pre 9?

I hope what I am telling you responds to what you would like to do.
As one of the respondents mentioned, you can't use AirPlay. What was not mentioned is you can use HomeSharing.
You need to activate Home Sharing on both your computer's iTunes/Prefs/Sharing and in Settings/iPod in the iPad. Using the iPod app, select your computer's library and initiate any requests (music) on the iPad.
Personally I believe Airsharing and Homesharing are some of the worst work I've seen come out of Apple. Its inconsistent between devices and is needlessly complicated by having two different capabilities essentially doing the same thing. Throw in the Remote app and you now have three capabilities essentially doing the same thing with different interfaces and inconsistent functionality.

Can I download a DV tape to Premier Elements without a firewire connection?

I recently purchased a new HD camcorder as well as Premier Elements 10. One of the tasks that I'd like to accomplish via Premier Elements is to download my old DV tapes to my hard drive, which the software seems to support. The instruction manuals and video tuitorials mention that this transfer / capture must generally be done with a firewire connection (which my computer does not have). However, my new HD camcorder downloads via a USB connection without a problem. I tried to download from the DV camcorder using a USB connection and (sure enough) Premier Elements wouldn't recognize the old camcorder. Does anyone know why is this a problem / what the compatibility issue is? Is there a way to download the DV tapes to my hard drive without having to purchase and install a new firewire connection to my existing computer and buying a new firewire cord?
Thanks in advance for any help offered.

For Capture of tape in PrE, you will need FW. If your computer does not have FW, then you have a couple of choices:
Add a FW (IEEE-1394) card
Add a FW connection to a laptop via either a PCMCIA, or ExpressCard
Good luck,
Hunt

I downloaded some videos to Premier Elements 13 from external hard drive but now the external hard drive is damaged. I tried to open the videos on the organizer which it shows the video but with a yellow ? and says missing file. Is there anyway I can open

I downloaded some videos to Premier Elements 13 from an external hard drive but now the external hard drive is damaged. While setting up my new MAC the external hard drive was dropped and I have been told by an outside source they could not retrieve the files. It had 4 years of photos and videos on it. I remembered that I had downloaded some of the videos from the external hard drive (before it was broke) to Adobe Organizer 13 when I installed the Adobe 13 on my MACOS X 10.9.5. I tried to open the videos on the organizer which it shows the video but with a yellow ? and says missing file. Is there anyway I can open these videos?
Any input is greatly appreciated!! I am sick over losing the videos and had a little hope on Adobe Organizer until I was unable to open them. I am thinking it is due to my external hard drive not being plugged in. I thought when I transferred from the external hard drive to Adobe 13 that it would be there without the external hard drive needing to be attached but maybe I did something wrong.
Thanks again for any help!!!!

jnrmendonca
It had 4 years of photos and videos on it.
To what did your camera record those photos and videos - camera's internal memory, inserted memory card, other?
Any remote chance that the latter may still exist for you to use to download the camera files to your new external hard drive?
ATR

AVHCD my HD experience so far with Premier Elements 7

Hi
I thought I would try and contribute to the ongoing discussion about HD video, and in particular the use of AVHCD media with Premiere Elements 7. I
wandered into this arena rather than planning my way in but luckily I am having a good time. I hope my experiences may be useful to others here.
My aim is to shoot and edit video at the best quality possible but remaining comfortably within the current capability of my PC and its
operating system.
I am no editing expert by any means but I have been editing my home movies for several years using various bits of software and operating systems
along the way.
I am brand new to the world of High Definition and I currently intend to playback my movies on a Sony PS3 and a high definition tv. I archive my
finished movies on hard disk rather than burn to DVD. I dont yet have a blueray burner.
My current equipment.
================
Camera
======
My camera is the Sony AVCHD HDR-TG7VE. It has 4 HD recording modes.
HD FH = 1920 x 1080/50i 16M
HD HQ = 1440 x 1080/50i 9M
HD SP = 1440 x 1080/50i 7M
HD LP = 1440 x 1080/50i 5M
For further details see here
http://www.sony.co.uk/product/cam-high-definition-on-memory-stick/hdr-tg7ve
Computer
========
My editing system consists of the following;
Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
4 GB RAM
3 SATA Hard drives, for for system files, 2 WD caviar black drives for editing.
Windows Vista Home Premium Service Pack 2 32bit version.
Premier Elements 7 full version.
Windows System Assessment
CPU Score 5.60 (Calculations per second)
Memory Score 5.90 (Memory operations per second)
Graphics Score 5.90 (Desktop performance for Windows Aero)
D3D Score 5.90 (3D business and gaming graphics performance)
Disk Score 5.70 (Disk data transfer rate)
Windows Experience Index 5.60 (Base score)
Current workflow
================
I have only been experimenting for a couple of days but this is my current
workflow.
I shoot my video in HD HQ.
I use the supplied Sony software to get the files into my PC
I convert those files into MPEG2HD using Free AVCHD Converter V1.0 as recommended on this site.
I leave the output format as standard except I raise the Video bitrate to 2500 Kbps as recommended in other posts on here.
I use the HDV 720p 25 preset for my project
I output as a PC file, MPEG HD720p
Using these settings I have a pleasant editing experience and the finished product is certainly much better than using standard definition. When I add my clips to the timeline I don't get the red bar across the top of them unless I add an effect. This saves rendering time and provides for smooth playback within Premiere Elements 7 as I check my edits.
Now, I have no idea if what I am doing is correct and I would dearly love to hear suggestions for how I can improve things further. The good news for me however is that I can use my new camera without having to upgrade my PC.
Regards
Ken

Ken,
Welcome to the forum, and thank you for taking the time to post your workflow.
While the CPU could be beefier, it's comforting to see that your I/O sub-system (your HDD's) are set up better than 99% of the people out there, for editing. Way to go! BTW, if your CPU is doing it for you, I'd not worry about it, until you build your next machine. You are getting more out of yours, than many with Quad-core chips, and some with dual-Quads. That is a testament to a strong machine and a clean one too.
With your sucess, I feel that your workflow might well be a useful baseline for others.
Thanks for posting,
Hunt

Premier Elements freezing

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