Premier Elements installation (Windows installer) problem.

I cant install premier elements 12 on my computer, I get a windows installer error message as per the following. I have tried to install the DVD and a downloaded version. Has anyone had (and overcome) the same or similar issues? Many thanks.
Error message:
Windows ® Installer. V 5.0.7601.17514
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

download from the link here,
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.5 (win), 5.5 (mac) | 5.4 (win), 5.4 (mac) | 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Similar Messages

Premier Elements 12, windows 7 64 bit pro

When editing, half way through my program, when DTI is moved when I make a cut, the video on the time line that is visible does not change.
I quiet and started again, and the same happened when I was half way through my program
[email protected]

I have three cameras. I add three videos to the time line. One on top of
the other. I change cameras after about 40 seconds.
I am not using a switcher and thanks to adobe, I have no need for that.
I have been using Adobe since Premier Elements 9. Normally I have no
problem. Yesterday this started. It is strange.
I will try to burn a disk and see if it comes out right, if not then I
will try another video. Maybe that will make a difference.
I doubt that would make a difference. My you have an opinion???
Thanks again
Jim
>
Re: Premier Elements 12, windows 7 64 bit pro
created by A.T. Romano <http://forums.adobe.com/people/A.T.+Romano> in
/Premiere Elements/ - View the full discussion
<http://forums.adobe.com/message/6133467#6133467

Premier Elements 11 Windows installer problems

I am having a problem installing Premier Elements 11on my Windows 8 (64 bit) Laptop. I purchased the Elements Combo pack and when I install Photoshop Elements it works flawlessly. However, when I attemp to install Premier Elements it asks me to choose my installation language then I get an unusual Windows Installer screen and it will not let me advance any further.
This is the Windows Installer screen that pops up after it tries to configure the installation process:
Windows ® Installer. V 5.0.9200.16384
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.
Have there been any reports of a faulty installer with Premier in the Boxed set? Photoshop installed so seamlessly it's odd that this is popping up.
Thanks in advance!!

Eitehr your Windows installer is damaged or you run without sufficient user privileges. Run Windows Update to repair the installer and make sure to run as admin. also turn off any security stuff temporarily.
Mylenium

Premier elements installer question

I downloaded premier elements 12 and photoshop elements 12 and neither will lauch an installer.
how do I get this software installed and operable?

Nobody can know. you have not provided any system information. The installers not even launching, however, probably means that you don't meet the system requirements. Look them up on the product pages.
Mylenium

Still battling Premier Element installation.

I have a download from March--will not install.
I have a download from June--will not install.
I have the CD--will not install.
I keep getting a message to uninstall and reinstall, error message:1
Quicktime no longer works.
I downloaded the Adobe Download assistant and foolishly choose to not install at that time and now it is sitting on my desktop with absolutely no menu to use it
What ticks me off is I had it installed and registered and working. When I opened PSE 12 yesterday it said I needed to register it, even though I had.already done so. It was a nuisance but within a few minutes I was back editing photos. I thought that since that was so easy I might as well do Premier elements, too. It would not open, even though it had before. I have been on a downward slide since. My feeling is this: you put the disk in, click a coupla times and it works! I have downloaded more crap from Adobe (Air, twice; Quicktime, twice; Application manger, twice: download assistant, even Creative cloud) in the fruitless pursuit to install something that really could be semi-easy but is not for reasons unknown. I've "installed" PRE STI64 installer- twice; It just sits there with Download Assitant like two lumps of clay. There is no menu to allow me to use it. It was the only .exe file I could find in the PRE12 folder.
I must stress I love PSE 12, I am not a critic of the software, I have no axe to grind; in short, I am an ally, But this business with Premier Elements is driving me to distraction. I have spent hours, many hours of frustration with this project.
One more thing, I cannot find a means by which to edit my user name and remove my email address from it.
I wish to thank those of you who have so kindly and quickly responded to my call for help.
David

octopodian
I do not work for Adobe nor am I affiliated with in it in any way. I have no promotional interests in Adobe, only the interests of a fellow Premiere Elements user. So, please keep that in mind in what I am about to write.
I think we got off on the wrong foot with this thread issue. All the chat about duplicate threads did not help matters. As you can see, there was no troubleshooting of issue ever started for your issue. And, it looks like your thread (duplicate or not) got lost in the daily traffic here. I apologize for the latter since I try to make sure that no thread is left unanswered with a viable answer. I do that because I want to, not because I am told to do that. (It does not take me from June 14th to June 21st to think about an issue as reflected in the lapse of time since my last post in the thread that we are in now until now.)
If you have decided to close this thread and pursue other avenues for your video editing, we wish you the best.
If you want to get into some real troubleshooting, then please let me know. The following is a preview of my initial troubleshooting strategy based on what you wrote.
1. What computer operating system is your Premiere Elements 12 to work on?
2. The fact that QuickTime, as a standalone software, is no longer working in your computer environment implies that Premiere Elements 12 is probably not the core of the issue.
3. I would like you to contact Adobe via its Adobe Chat to sort through the topic "Downloading, Installing, and Setting Up". Two reasons...it can offer you remote control of your computer for troubleshooting and it may have undocumented information that impacts your specific situation. To do that, click on the following link, and, when it opens, click on "Still need help? Contact us." to open Adobe Chat. I set the following link to open to that web page with the "Still need help? Contact us." spot to click on. Not sure the link will hold the set. Hope so. If not, you may have some navigating to do.
Contact Customer Care
In the process you should finally arrive at what looks like the following
Under Contact options, Recommended, click on the Chat choice. This appears to be a new Adobe format for Adobe Chat
contact.
Please let us know the outcome if you do pursue this troubleshooting opportunity. If you opt not to, you need not reply to
this thread and can just consider your participation in the thread closed as of your post 4.
Best wishes
ATR

Premier Elements 10 install/uninstall problems (including upgrades)

Unfortunately, Premier elements 10.0 has several installer bugs as it relates to machines wiht previous versions of Premier Elements installed.
1. It doesn't upgrade the old version of Premier Elements. Doesn't notice. Doesn't tell you. Doesn't warn up of the upcoming problems.
2. If you later choose to uninstall the older version of PE, then that PE corrupts the install of PE 10. Just for starters, the premier element (prel) files are no longer associated with Premier Elements.
3. If you then choose to re-install or do a "repair" install of PE 10...you can't. Adobe doesn't have that. 5 years after its possible. Do you have to completely uninstall PE 10 and then reinstall it.
I am having a horrible first day experience with Premier elements 10.

Helo Install_Guru. I believe you misread my post. I never said in my post that you couldn't launch PE10. Instead here are the repro steps and behaviors:
setup:
Lenovo T61 laptop w/ T7700 core 2 duo, 8gb ram, 300gb hd
Windows 7 Ultimate x64 sp1 with all current windows updates
Microsoft Security Essentials
Premier Elements 8.0 (with the incremental PE8 update installated)
repro
purchase PE10 upgrade from the Adobe online store and download the two files (exe and 7z) using the alternate method
Run the exe. After it decompresses, check to allow it to launch the installer
Proceed to have PE10 installed in US-English. Provide the serial number when prompted.
Reboot if needed
Verify that PE10 runs. It did successfully for me.
Using control panel, uninstall PE8. Choose for it to uninstalled dependent software
Reboot if needed
Try to open a premier elements project file
result:
Fail. Windows has no association for the file and prompts you to search the internet
expected:
PE10 to open the project
Continued repro:
9. Go to windows control panel to repair the install
10. Select PE10. Click uninstall/change
Result:
Prompts me to uninstall PE10.
expected:
Have a selection to repair or uninstall the install. Repairs are a technology available for many years now. Also helps customers when they don't have the install media nearby.
Continued repro:
11. Run the setup via the 2 files downloaded from the Adobe store.
12. Select to launch the setup
Result
Prompts me to uninstall PE10
Expected:
Have a selection to repair or uninstall. Sometimes vendors can have more options using the install media, yet there is still only the uninstall option.
Continued repro:
13. Choose to uninstall PE10. Note, that the deregister text in the uninstall is vague as it applies to this repro case of re-installing
14. reboot if needed
15. Using original two files from adobe store, start the setup
16. Run the setup via the 2 files downloaded from the Adobe store.
17. Select to launch the setup
18. Proceed to have PE10 installed in US-English. Provide the serial number when prompted.
19. Reboot if needed
20. Verify that PE10 runs. It did successfully for me.
Notes:
The customer (me) was never prompted to read the README file. In fact, it is rather hard to know one even exists. You have to manually open the folder created on your desktop (by the 2 file decomp process) and within it open the readme folder and with it find the filename that you can understand. In short, a user will never read the README file because they are not prompted during the setup. Instead, the Adobe Store 2 file setup process guides me with the steps to not read me by the default of Launch Setup, hiding it two folders down on the desktop, etc.
The README file has a section on Compatibility with other versions of PE. Hurrah! However, the content in that section is poor. Sad.
The README file says, "You can have previous versions of Adobe Premiere Elements installed on your computer, but do not run them simultaneously." When I read this, it implies that if I somehow installed PE10 on my computer while a previous one was installed, then I can never ("do not run them simltaneously") use that previous again or something bad happens. If this is true, then don't allow PE10 to install while a previousl version is installed. Halt the PE installer giving that reason. However, if that README note means that I can run PE10 and PE8 (for example) on the same computer but I just can't have both processes open and running at the same time, then the README file needs to be more explicit in the warning. As it is not, it is too vague. Be explicit and generous with your wording.
The README file has no warnings of what happens when PE8 (for example) is uninstalled after PE10 was installed. If this is not a tested or supported scenario, then write that in your README file. If it is tested and supported, then you have the bug I documented above in the repro.
In step 3 of the repro above, I strongly suggest you detect any previous install of PE and warn the user. Allow the user to see the README file *right then* so they can make an informed choice. Tell the user that there are uninstall problems and that they will need to fix it up or do the 30+ minute uninstall/install procedure I had to do.
I hope that this can provide you some insight.
--Dale

Premier Elements 12C:\Windows\system32\DCIMAN32.dll

I made installation of Premier Elements 12, but it won't start. Windows says only there is something wrong "C:\Windows\system32\DCIMAN32.dll"

Here's a common solution.
Try running the System File Checker. Click on Start and type cmd in the "Search programs and files" box. Cmd.exe will appear at the top of the Menu. Rightclick on it and choose "Run as Administrator". Once the Command Prompt opens, type "sfc /scannow" without the quotes and hit Enter. The System File Checker will start. It might take a while to complete so be patient. Reboot when it has completed and let us know if this helped.

Install Error 1935 Adobe Premier Elements 10 Windows 7 64

So Windows 7 looks like it's finishing up installing Premier Elements 10 when I get an error message and Windows rolls back the install. I know others might have had similar issues but I haven't found any sort of solution that works.
I spent about 6 hours trying different things. Trying to use safe mode and running without any extra services through MSconfig.
I even tried reinstalling NET Framework and changing the registry keys (which I wasn't able to do since it won't let me delete the .NET Framework key even with permissions.)
I also downloaded the trial version of Premier elements but it came up with the same error message.
Here is what I keep on getting:
I will be calling the phone support on Monday but I have a feeling they will say it's just something wrong with my computer. Which I don't think is possible because I was able to install the Vegas HD trial and other programs easily enough.

Well I went through that list before. I did try yet another install using all those suggestions. No Dice.
The only thing I can come up with is that I tried to install a really old version of premiere 7 that wasn't able to be installed since it wasn't supported by Windows 7. So maybe that screwed up things?
Either that or I just have severe Registry issues with NET Framework and I can't get those keys fixed. But again I am able to get other programs installed and whatnot.
I have already tried to clean up my registry a few ways.
The only thing I can think of to get this program installed is to do a complete windows 7 reinstall and that would just be a giant pain. But still, I paid good money for this product.
I will wait and contact customer support on Monday.

Premier Elements 4.0 Video problem

Hi All,
I installed premier element 4.0 on an HP machine. Recently I get a blank screen during play back in PE 4.0.
My video card is NVIDIA GeForce 8500 GT, my OS is Vista Home premium.
When i change the driver to VGA driver then i get play back but it is choppy. I tried updating to the latest driver from NVIDIA website. Still it does not work.
Please help...
Regards, George

Steve & mohan_george,
Actually, there are tools, available from MS. However, the process of using these is very involved. I'll look for the link to a talk/tutorial for their use. Again, it is very involved, but doable.
Off to find that link,
Hunt
[Edit] link to "The Case of the Unexplained:"
http://www.microsoft.com/emea/spotlight/sessionh.aspx?videoid=722

Photoshop elements installation problems

Hi there. I have a purchased disk of adobe photoshop elements 9 and i am having problems installing it on my MAC.
I tried to download it as well in case there was something wrong with the CD but the same problem appeared as well. It says "Inconsistency in the installer database. Please restart your computer and install again." This appears in the middle of the installation procedure. My MAC runs OS X and the version is 10.6.7.
I also tried the adobe support advisor but it didn't detect anything.
PLease help

Hi Jeff,
thank you for you're answer. As already posted before, i tried every solution that came from the adobe support or i found in the web.
This included the solutions in the posted link. I deinstalled every adobe product on my Laptop and my complete antivirus and web Protection suite. I even made changes in the registry, that were suggested from the adobe support.
I had solutions from adobe developer after analycing my log files. That is the reason I spent this much time with installations tries.
That is the reason I asked for a service pack, because I see no chance in getting this version installed.
will there be a patch or something like that?
thanks Michael

Premiere Elements installation problem.

Hi.
My name is Martin. I have recently upgraded laptops to a MacBook Pro, and the package Adobe Photoshop with Premiere Elements 10 will not install properly on my new laptop. Photoshop installed with no problems whereas Premiere Elements will not. I have tried several occasions, with no success. The serial numbers are correct as well as system requirments, so will appreciate any advice.
Many thanks.

Hi Jeff, It comes up with the following:
Exit Code: 7
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DS013, DW006 ... WARNING: DS013, DW016 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 8 error(s), 8 warning(s)
WARNING: DS013: Payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 is already installed and the session payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.
ERROR: DS013: Verifying payload integrity : Failed with code 1
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0
----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Smartsound3: Install failed
ERROR: DW050: - Photoshop Camera Raw for Elements 10: Install failed
ERROR: DW050: - Smartsound1: Install failed
ERROR: DW050: - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Premiere Elements 10_LangPacken_US: Install failed
ERROR: DW050: - Smartsound2: Install failed

Photoshop Element Installation Problems

As the installation wizard gets to the end, it stops and says that the wizard was interrupted and I need to run setup again. It deletes all the files that was installed. It happens when it says "rolling back actions". I am running Vista Ultimate 64x system. Please help someone. This is the free trial I am trying to install.

With my VERY grateful thanks to Aedan, I have now successfully loaded Elements 8 on to my PC (XP) and my laptop (Vista Home Premium)..hooray. Try the following steps which worked for me:
C:\program files\common files\Adobe pcd\cache...delete "cache.db" to re-cycle bin.
Try installing Elements 8 again.
These steps sorted my Elements 8 loading problems so hope that they work for you too. Please let me know if this works for you.
Go Well.
HR

Premier Elements installation seemed to work, but...

There's no icon, just a Premier 10 folder on the desktop with "contents" and read me files. I had 8 and downloaded to update to version 10. It appeard to go through the installation and set up process, but i guess a fuse blew somewhere... Do I need to kill 8 to get 10 to come up?

Premiere Elements has its own forum where the folks there are more knowlegeable about the app:
http://forums.adobe.com/community/premiere_elements
Ken

Premier Elements Installation

Just tried twice to install Premiere elements on a Mac (OS 10.10.2) and each time when I try to launch the prog a dialogue says it's damaged. The tried to install Application Manager 8.0 and the "update", as it seems to be, fails with message "Installer failed to initialize". Anyone any ideas?

raincoastimages
What version of Premiere Elements on your Mac computer operating system?
I would encourage you to do the Premiere Elements uninstall and reinstall by the typical Mac way.
But, between the uninstall and the reinstall, please do a free ccleaner run through to get rid of leftovers from
incomplete uninstalls and reinstalls.
CCleaner - Download
Until proven otherwise, this is not the Adobe Tool that you were pointed to.
Where are your installation files coming from - Adobe, as purchased download or other?
Are you doing the installs with the antivirus and firewall(s) disabled?
Please review and consider and offer more details. Depending on your details and if necessary, I will post
an alternative source for obtaining new installation files for your purchased serial number.
Thank you.
ATR

Photoshop Elements installation Problem

I start installation after I enter my name and password I get an error message (
There was an error with this action. Try again later.
ee134a54-58ca-44e4-846c-38cc04c5be05
The system locks up and I need to restart.

Start here:
Contact Customer Care

Premier Elements installation (Windows installer) problem.

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