Premier Elements will not start (needs latest graphic drivers) and HP says I have the latest drivers
AMD says I don't have the latest, but I need to download the latest from HP - and HP says I have the latest.
Is my only option to return the Premier and Photoshop Elements 12?
Is there an alternate mode that allows Premier Elements to work with somewhat older drivers with some degradation in rendering speed?
Is Premier Elements only intended for the latest computers? My laptop is 1.5 years old.
Thanks
selrahcllah
Thanks for the update. Sorry for the delayed response...got detoured.
What is your situation with regard to working in the Premiere Elements 12 workspace Expert, Quick, Expert Guided, or Quick Guided? Are the displays and editing opportunities all functioning at this time?
As for the Elements Organizer thumbnail display of your video....how did you import that file into the Elements Organizer..
a. did you import the video via the Editor workspace and then let the video be automatically placed in the Elements Organizer
or
b. did you import the video in the Elements Organizer via the Elements Organizer's File Menu/Get Photos and Videos from...
What are the video and audio compressions and file extension for this video with the blank Elements Organizer thumbnail?
The first thing to try is deleting the video from Elements Organizer. Then importing the video into a Premiere Elements 12 Expert project to get it into the Elements Organizer by the automatic route.
Do not forget to right click the Elements Organizer thumbnail and select Update Thumbnail when you see the thumbnail blank (no trace of the first frame of the video).
I am trying these non-chip routes right now to get them rule in or out. We could add creating a new catalog and deleting the Elements Organizer setting file, but let us see how you do on the rest in this post.
From what you wrote, it sounded like Adobe Help took you a long way and got Premiere Elements 12 working, for everything but the Elements Organizer thumbnail playback. Give them another chance when it comes to the chips on this. Ask for a supervisor if necessary.
Based on your expected reply to the questions and suggestions above, I think it practical to pursue the above rather than switch to another program at this time.
What do you think?
We will be watching for your progress.
Thanks.
ATR
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1>
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http://support.apple.com/kb/TS1440
http://support.apple.com/kb/HT1455
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