Premier pro 5.5 not compatable with windows 7 64 bit

I have recently spent over 3.5 hours on the phone live only to be told they can't fix the problem of Premier pro shutting down in Windows 7 64bit every time I try to open it.
I was told to install Pro 4.  I have pro 4 and that is why I bought 5.5  Now I can't get pro 4 to work either it also is shutting down.  Has anyone had the problem.  I believe Adobe has left me hanging after spending 495.

I was finally luckey enough to get a tech on the phone.  To get the tech I had to call sales and explain what was happening , that the 800-833 6687 would get me to choice 2 for tech help and then hang  up.  This happened yesterday 10-28-2011 roughly 18 times.  The sales person was kind enough to stay on the phone and verify what I was saying and go through the connections and get me to a tech who knew what he was doing and take the time to do it.  It took roughly 1hour and 30 minutes to determine that the video card was the problem.  The adobe site lists my card and compatable with the suite.  I took the machine to Best Buy tech
and tried to show him the problem and the system worked.  I recreated the scene at home and found the difference was that BB was using only one monitor.  Premier Pro 5.5 is the only part of the suite that will not work with dual monitors.  For 3 days I have spent countless hours and exausted patience only to solve the problem myself.  So much for Adobe tech help.

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