Premier Pro CC 2014 has suddenly stopped loading. Every time I try to launch it after a few moments I get an error message

"Sorry a serious error has occurred that requires Adobe Premier to shut down. THis only started today and I have been using Premier without issue until then. There was an adobe update a few weeks ago but it worked fine afterwards. This is a nightmare as I need to finish a large project and I cant even open it at the moment. I did see some blog posts with similar issues referring to third party plug ins from RedGiant software. I do have Colorista II so I followed the instructions t disable it but it made no difference. Does anyone have any suggestions? I am using a 2011 iMac, 3.4Ghz Core i7 32GB Ram and AMD Radeon HD 6970M

IF you got a kernel panic, then you may need more than a time machine backup. I would be inclined to run Disk Utility verify disk (and repair disk from Disk Utility on the installer DVD if verify disk showed problems) then I would download and reinstall the 10.6.2 combo update. It can be gotten at http://support.apple.com/kb/DL959
If Mail still crashes on launch after that, maybe try reinstalling Mail from the "optional installs" package that is on the installer DVD -- you can pick onesey-twosey from a select list of OEM applications, that includes Mail, to reinstall.
In either event, I would run software update after a combo update and/or mail reinstall to make sure everything is back up to the latest and greatest. Lastly, maybe a "rebuild mailbox."

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My Photoshop Elements 11 has suddenly started crashing every time I try to open it.

I've tried repairing the catalog and I'm told alternately that it doesn't need to be repaired and that it can't be repaired. I've tried to create a new one, but the program still crashes when I open it.

You should probably post your question in the iTunes discussions:
http://discussions.apple.com/category.jspa?categoryID=149

Reader XI has suddenly stopped loading any images in pdf's. Any idea why?

Reader XI has suddenly stopped loading any images in pdf's. Any idea why?

I tried to got to edit to follow the suggestion of ~graffiti I found that the "Show Large Images" was already checked. I since have found that if I download the .pdf file and then open the download everything appears as it should. Previously, when I clicked on the emailed .pdf file it would automatically open without having to download the file. I'm not sure why it is requiring the extra steps of downloading the and then opening the downloaded file before the images with appear. Any ideas why the extra steps are now required?

My macbook pro retina 2014 has crashed for the 2nd time in 2 mo

My macbook pro retina 2014 has crashed for the 2nd time in 2 months. Can't get past the gray/apple screen. The first time the genius bar tried all the different tricks to get it to boot all the way through, but in the end had to reinstall mavericks. They said there weren't any indications of it being a hardware issue after running diagnostics. The only possible reason is that it has something to do with some ProTools 10 plugins which I had downloaded in both occasions less than a week before. I don't believe that would be the issue and I'm guessing it's a hardware issue at this point. It's still under a factory warranty, so I'm not too concerned. Thoughts?

Try SMC and PRAM resets:
http://support.apple.com/en-us/HT201295
http://web.archive.org/web/20140711222006/http://support.apple.com/kb/ht1379
If no success, try booting into the recovery partition and select Disk Utility from the 4 option menu.
Run Disk Utility>First Aid, Verify and Repair.
Any Change?
Ciao.

Lightroom has crashed with error message 'error reading from its preview cache' - this happens every time i try a launch it. I have looked a forum to repair the fault. there are different recommedations.can you tell me step by step how to recify this pro

lightroom has crashed with error message 'error reading from its preview cache' - this happens every time i try a launch it. I have looked a forum to repair the fault. there are different recommedations.can you tell me step by step how to recify this problem. i can not find ircat ir data etc in the programme files. Thanks

robmac76 wrote:
can you tell me step by step how to recify this problem.
Yes:
Step 1: Delete the preview cache.
That's it!
So, the trick is to find the preview cache.
This document gives location:
http://helpx.adobe.com/lightroom/kb/preference-file-locations-lightroom-41.html
To be clear: it's a folder in with your catalog and you want to delete the whole folder but nothing else.
If your catalog file path is "X:\My Catalogs\My Catalog.lrcat", then the preview cache "folder" will be:
X:\My Catalogs\My Catalog Previews.lrdata
So the trick is to find your catalog file, and since Lr won't open your catalog and run, you can't use it to find out.
But you should be able to find it by searching your disks for *.lrcat files - do you know how to do that?
Which OS?
If you know the name of the catalog it will help, but also: it's probably NOT in with your program files.
UPDATE: The above-mentioned document gives default name and location for preview cache, so if you haven't overridden the default, it should be right where that document said it would be - is it? (of course you need to know your user name too, but presumably you do, no?).
R

Why does my safari stops working every time I try to swipe back to previous page

My safari stops working every time I try to swipe (multitouch) back to previous page? There's no spinning beach ball or anything, but the page just stops responding altogether. If I close the non-responding page fast enough the other pages remain fine, but if I just leave the non-reponding page as it is the entire app become non-reponsive and need to be forced quite. I'm running OS X 10.9.1 on a late 2012 MacBook Pro Ret. Anyone having the same prob?

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

HT204053 Every time I try to access my emails on microsoft outlook I get a message from windows that mobileme services have stopped working. windows then tries to find a solution and says mobileme is not installed correctly. When I try to repair or uninst

Every time I try to access my emails on microsoft outlook I get a message from windows that mobileme services have stopped working. windows then tries to find a solution and says mobileme is not installed correctly. When I try to repair or uninstall via the control panel my pc cannot find the route????? I do have an iphone and ipad. What can I do?

The CrashIDs are what is needed. Do not attempt to attach or paste the reports.
#Run Firefox in safe mode does that prevent crashes ?<br/>[[Troubleshoot Firefox issues using Safe Mode]]
#Disable all plugins
#Repeat and this time try in Windows safe mode. use the F8 key <br /> http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7
So you are saying it works ok as long as you avoid certain pages such as this Forum. That makes me wonder if it could be malware that is blocking access to assistance.Run malwarescans with multipe and up-to-date tools.
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

Aperture 3 shuts down every time I try to use it after only using it for one minute. Aperture closes then a pop up screen asks if I want to reopen Aperture. If somrone at Aperture didn't keep pushing a stop button for it to close,it wouldn't need to ask t

Aperture 3 shuts down every time I try to use it after only using it for one minute. Aperture closes then a pop up screen asks if I want to reopen Aperture. If somrone at Aperture didn't keep pushing a stop button for it to close,Apple wouldn't need to ask the stupid question"Do you want to reopen Aperture?" to begin with. Anyone out there having the same annoying problem?? I like Aperture or used to anyway,but if this nonsense continues, I will be forced to buy some other editor besides "No hanging fruit - Adobe photoshop CS5" or "I don't like you so I'm shutting down - Aperture".

Hello,
sorry to hear about your troubles, but we will need to have more technical information about your problem to be able to help you:
There may be several reasons that can cause Aperture to crash on start up:
You may have imported an image (or video) in an encoding that Aperture does not support, or that is larger than 2 GB, or that is corrupted and Aperture cannot process it
Your Aperture Library or Preferences may have been corrupted
Or you are having a system wide problem with your machine.
Or you may simple be running out of disk space.
It would help, if you could post the crash log from your last crash. Also, more details on your Aperture Library: Is it managed or references? how large is it? Is it on your system drive or on an external drive?
What have you done, shortly before the trouble started? Have you imported new images or videos? Did you install any plug-ins or any new software, lile Final Cut?
Try, if you can get Aperture to launch, if you defer the generation of Previews: Hold down the SHIFT-key immediately after you start Aperture to prevent preview generation for that session. If a damaged image in your library is preventing normal opening, this may allow you to start Aperture. If this succeeds, try to identify the broken image or video among the images you recently imported and remove it from the library.
Regards
Léonie
Don't you think your user name is a little bit tactless in an Apple provided forum?

Hi, I have just loaded Lightroom 5 from the disc onto my Mac. every time i try and launch the application, it goes to the registration/licence window. i have input the data five times already. When Lr5 launches the update window appears, when i try to

Hi, I have just loaded Lightroom 5 from the disc onto my Mac. every time i try and launch the application, it goes to the registration/licence window. i have input the data five times already. When Lr5 launches the update window appears, when i try to do anything the following message comes up: - An error occrred when attempting to change modules. What do i need to do to fix this?

Masher please use the uninstaller located in the Applications/Utilities/Adobe Installers folder. Once Photoshop Lightroom is removed then please download Lightroom 5.5 from Adobe - Lightroom : For Macintosh : Adobe Photoshop Lightroom 5.5 and reinstall.

When I try to open a document created in Pages, I get an error message saying "[Document Name" can't be opened." I don't want to lose hours of work; has anyone else encountered this?

When I try to open a document created in Pages, I get an error message saying "[Document Name" can't be opened." I don't want to lose hours of work; has anyone else encountered this?

A few general trouble shooting tips that may apply here:
1. If you used Software Update to do the OS update(s) to reach 10.6.7, go to http://support.apple.com/downloads/ and download and apply the Mac OS v10.6.7 Combo Updater. The Combo Updater contains some fixes that were not included in the incremental updaters used by Software Update.
1a. Check that you have the current version of Pages (and of the other iWork applications) installed. All three applications' current version numbers end in .0.5
2. A common cause of malfunctioning applications is a corrupted preferences file (.plist file). Your Pages '09's plist is at yourname > Library > Preferences > com.apple.iWork.pages.plist
Quit Pages, locate the file and Drag it to the Desktop (or to the Trash).
Restart Pages and attempt to open one of the files.
If all is well, Trash the plist file and empty the Trash.
If there's no change, AND you've made changes to the Preferences that you wish to keep, drag the file back to its previous location, replacing any new one that has been created.
Regards,
Barry

TS3212 every time i try to download itunes my computer comes ups up with an error code half way through down load error code 2330

every time i try to download itunes my computer comes ups up with an error code half way through down load error code 2330

That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

When I try to copy pictures to my iphone 4s I get this error message: Cannot copy item. The device has either stopped responding or has been disconnected. Any help?

When I try to copy a photo from my computer (windows 7) I get this error message: Cannot copy item. The device has either stopped responding or has been disconnected. Any help for this?

Are you syncing the photos using Itunes?
When you plug your phone into your PC, in Itunes under the picture tab you can sync photo and then choose the photos.
Look here more detailed instructions
http://support.apple.com/kb/HT4236

After a system restore, I get an error message telling me that "This version of iTunes has not been correctly localized for this language. Please run the English version." the E

I did a system restore, trying to get rid of the new update (which I HATE), and now when I try to open iTunes, I get an error message telling me that "This version of iTunes has not been correctly localized for this language. Please run the English version." You can't change the language option unless you can open iTunes - and IT WON'T OPEN!!! What a piece of crap! If there existed an iTunes substitute, I would purchase it in a hot minute!

Strip it out and start again.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you really want to roll back to 11.4 uninstall all iTunes/Apple components as described in the second box, restore the pre-upgrade version of the library as described in Empty/corrupt iTunes library after upgrade/crash, then download and install from one of these direct links:
iTunes 11.4.0.18 for Windows (32-bit) - iTunesSetup.exe (2014-09-09)
iTunes 11.4.0.18 for Windows (64-bit) - iTunes64Setup.exe (2014-09-09)
tt2

HT1725 itunes keeps giving me an error message that "Your Apple ID has been disabled". I have tried changing the password and billing information, but continue to get the error message.

I have been trying to download items from itunes store, but keep getting the error message "your Apple ID has been disabled. I changed the password and updated billing information, but still get this error message. This involves free apps which I was trying to install.

I am having the same problem. I went through the process to have the ID unlocked (Changing password etc.) and was able to log in here on the website to post this message. Why am I still getting "Your Apple ID has been disabled" as a message after verifying the account here and signing in and out on my Device. This has been issue on my Ipad as well.
Thanks.

Internet stops working every time I try to download anything from iTunes.

Every time I try to download a movie from my purchased list on iTunes it freezes shortly after stating then the internet stops working. This only happens on my iMac. I have 10.10 and everything is up to date on my iTunes. The internet is not affected on any other platform. To regain internet I have to disconnect from wifi and reconnect.
On a side note, sometimes when I restart my mac the finder bar disappears and the system freezes. I have to hard reboot and then soft reboot for it to work properly again. Help please!!

Emmie_63 wrote:
Maybe I owe itunes from a past purchase? I'm guessing maybe there was not enough money in my bank account the last time I purchased a song. But now there is. My debit card info is correct and there is plenty of money in the bank account.
To sort this out...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Premier Pro CC 2014 has suddenly stopped loading. Every time I try to launch it after a few moments I get an error message

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