Premier Pro CC won't launch - error message

We purchased CC about a week ago and have not been able to use Premier Pro CC. We have tried uninstalling and installing. The message we get it "Adobe Premier Pro CC has stopped working" A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. Can you help please?

Need details for anyone to help... Windows version and update level, and hardware... as first steps
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
-If Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
For future reference, the information you need to provide when you ask a question
-PPro Information FAQ http://forums.adobe.com/message/4200840

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