Premier Pro Crashes

Hi.
I use Windows, and Premier Pro crashes every time it opens, or I try to move photos from the content area to the sequence area. Here is what my machine is telling me:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 8.2.0.65
Application Timestamp: 5486db4a
Fault Module Name: devenum.dll
Fault Module Version: 6.6.7600.16385
Fault Module Timestamp: 4a5bded7
Exception Code: c0000005
Exception Offset: 00000000000016a0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: d0c0
Additional Information 2: d0c07ff1ca0fc4678898134419cbd923
Additional Information 3: 9ddd
Additional Information 4: 9dddf6f0b042ae6a4af4d135c2f52b27
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

For me, Premiere consistently crashes whenever I open the titler and my camera is connected and turned on. Turn the camera off, I'm fine. Not sure why, but at least it's 100% consistent (for me anyway).

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Premier Pro CC 2014 crashes on startup every time. Operating system is OSX Yosemite 10.10. However, the problem begane with previous OS versions and the update did not fix the issue. CC is up to date as version 8.1.0. I've verified and repaired my startup disk as well and there are no issues with my machine. I am using:
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The first thing I suggest is renaming three Premiere Pro folders at the following paths:
/Users/<username>/Documents/Adobe
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Hi, I got a notification in creative cloud app about a update for premiere pro CC . i updated and after that it is just closing on start up of the program. its been more than a day n adobe gives false promises about resolving it n giving me a call regarding the issue.
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well i could tell you the premier version if it opened. the problem started after i updated.
its premier cc
i use photoshop as well as after effects n they are fine.
os- win 7 x64 professional
i7 3.1GHz
geforce gt 610
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technical help representatives are available for like two hours n they dont do anything helpful.
its been two days and i'm losing my licsense.
i think i will take legal actions or something.

Premier pro crashing?

Hi
I have the latest version of premiere pro running on OSX 10.9.4 on a imac with all the bells and whistles, however! It keeps crashing and never saves, I keep loosing work. If it don't save the whole project by "Save As" everything will be lost. Clt Save doesn't do anything. The crash is so bad it reverts back every time.
Autosave has helped recover some work but its still a huge problem for me. Its even effecting Media encoder now, it crashes and is slow to open.
Its become a real problem. Im thinking the cause is magic bullet and now magic bullet universe. Does anyone have an opinion on this?
I have been onto Adobe support but it has not been resolved.
My system is a good one and well up to the job. Im getting it checked by a technician tomorrow but I am sure its not the system.
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Hi Philip,
Try the following:
Sign out from Creative Cloud, restart Premiere Pro, then sign in
Update any GPU drivers
Trash preferences
Ensure Adobe preference files are set to read/write
Delete media cache
Remove plug-ins
If you have AMD GPUs, make sure CUDA is not installed
Repair permissions
In Sequence Settings > Video Previews, change the codec to one that matches your footage
Disconnect any third party hardware
If you have a CUDA GPU, ensure that the Mercury Playback Engine is set to CUDA, not OpenCL
Disable App Nap
Update to OS X 10.9.5
Reboot
Report back if anything here worked for you.
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Cc2014 premier pro crash

about to trash this system.. crashing for no reason, started with no reason, won't stay open more than 2 mins.. then shutdown

We can't know. You have not provided any system information, crash logs or other relevant details about your configuration.
Working with your Operating System’s Tools | Mylenium's Error Code Database
Mylenium

Premier Pro CS5 ver 5.0.3 is still crashing

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Some specific information that is needed...
Brand/Model Computer (or Brand/Model Motherboard if self-built)
How much system memory you have installed, such as 2Gig or ???
Operating System version, such as Win7 64bit Pro... or whatevevr
-including your security settings, such as are YOU the Administrator
-and have you tried to RIGHT click the program Icon and then select
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Your Firewall settings and brand of anti-virus are you running
Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
-or the brand/model graphics chip if on the motherboard
-and the exact driver version for the above graphics card/chip
-and how much video memory you have on your graphics card
Brand/Model sound card, or sound "chip" name on Motherboard
-and the exact driver version for the above sound card/chip
Size(s) and configuration of your hard drive(s)... example below
-and how much FREE space is available on each drive (in Windows
-you RIGHT click the drive letter while using Windows Explorer
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My 3 hard drives are configured as... (WD = Western Digital)
1 - 320G WD Win7 64bit Pro and all programs
2 - 320G WD Win7 swap file and video projects
3 - 1T WD all video files... read and write
Plus Video-Specific Informationhttp://forums.adobe.com/thread/459220?tstart=0
And, finally, the EXACT type and size of file that is causing you problems
-for pictures, that includes the camera used and the pixel dimensions
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
For Mac http://mediainfo.massanti.com/
(double spacing due to Jive)

Premier pro cs4 total breakdown

well, i can pritty much sai i am screwed.
premier pro crashes as soon as i try to start (doesn't even show the splash screen)
and wen i want to reinstal it by means of deinstaling ore repairing using the setup, the setup crashes.
the deinstalation setup emedietly crashes when i start it.
and the normal setup does the system profil scan, but as soon as the setup opens that screen closes again.
i tryed evry thing: new account, registery cleaning, font deinstalation ect. ect.
i even used system restore to go back to a point wear it still worked.

sorry for the double post but i forgot to include the error log
<?xml version="1.0"?>
<!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">
<crashreport version="1.1" crVersion="3.0.20080806" applicationName="Adobe Premiere Pro CS4" applicationVersion="4. 1. 0. 0" build="unknown">
<time year="2010" month="4" day="13" hour="12" minute="45" second="47"/>
<user guid="ea7bfe86-c111-4965-8fb9-1e28d3be2bd6"/>
<system platform="windows" osversion="5.1.2600 SP 2.0" applicationlanguage="Taalonafhankelijk" userlanguage="nl_NL" oslanguage="nl_NL" ram="3065" machine="Intel(R) Core(TM)2 Duo CPU T5800 @ 2.00GHz" model="x86 Family 6 Model 15 Stepping 13" cpuCount="2" cpuFreq="1995 MHz" busFreq="" locale="Nederlands (Nederland)"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x73654500">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x73654500" symbolname="strlen"/>
</thread>
</backtrace>
<registerSet>
<register name="EAX" value="0x00000000"/>
<register name="EBX" value="0x021dbad8"/>
<register name="ECX" value="0x00000000"/>
<register name="EDX" value="0x00000001"/>
<register name="ESI" value="0x0012f498"/>
<register name="EDI" value="0x73648a94"/>
<register name="ESP" value="0x0012f428"/>
<register name="EBP" value="0x00000000"/>
<register name="EIP" value="0x73654500"/>
<register name="EFL" value="0x00010246"/>
</registerSet>
<binaryImageSet>
<binaryImage start="0x00400000" end="0x004fa000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\Adobe Premiere Pro.exe"/>
<binaryImage start="0x77460000" end="0x77587000" type="__TEXT" path="C:\Windows\System32\ntdll.dll"/>
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<binaryImage start="0x10000000" end="0x10010000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\CrashReporter.dll"/>
<binaryImage start="0x70f20000" end="0x70ffc000" type="__TEXT" path="C:\Windows\System32\dbghelp.dll"/>
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<binaryImage start="0x00160000" end="0x0016f000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\LogUtils.dll"/>
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<binaryImage start="0x04040000" end="0x04349000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Pro CS4\amtlib.dll"/>
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</binaryImageSet>
</crash>
<reproSteps>
</reproSteps>
</crashreport>

Premier Pro CC 2014 crashing, wasting enormous time, not able to load files into previous rev - this is crazy!!!

SOMEONE AT ADOBE PLEASE HELP!!!
I have had no problems editing Red Epic 4K R3D files in the past revisions of Premier CC but ever since creative cloud updated me to the latest Premier CC 2014 (8.0.1) I cant get any serious work done as my system is crashing on startup, or after a few minutes of work, freezing on playback at times, giving me artifacts at times and is just a miserable and frustrating experience I can get NOTHING done with!!!
How could Adobe release a piece of so called professional software like this with these now obvious MAJOR issues so many of us are experiencing, wasting massive time and money for all of its users and how can I get this running properly and stable as our livelihoods depend on this software to work and thats what we pay Adobe for ???
I am currently working on :
Mac OSX 10.9.3
Mac Pro 5,1 Tower
Nvidia GTX 660 2GB Graphics card
Cuda Drivers 6.0.37
I use a SSD swap drive and boot drive of 1/2 TB
I have a 6TB internal Raid for all my media files
I am editing 4K Red R3D files in a 4K timeline that I had no problem editing in previous version of Premier CC ???
If Adobe would have thought before changing the file compatibility with the new Premier Pro CC 2014 where you cant load a file updated to this new version back into Premier Pro CC previous revision or included some kind of import / export to and from previous versions I think we would all at least be operational again right now until Adobe can fix its errors in this new revision but they obviously didn't care to think about compatibility, safeguards for users and just adding more new features with a new file format in a buggy piece of software?
I have wasted days now on trying to solve these problems following other users in this forums suggestions including the following listed below:
• Reinstalled my OS downgrading to 10.9.3 originally thinking it was something OS related since I updated to 10.9.4 around the same time this all started happening
• Uninstalled / reinstalled Premier Pro CC 2014
• I have updated my permissions to read/write on my main user account on the Adobe Library files
• I have updated my permission to read/write on my main user account on my overall drive
• I have reverted my CUDA drivers back one revision as these were recently updated as well
I AM TIRED AND FRUSTRATED WITH ALL OF THIS NONSENSE WHEN I JUST NEED TO EDIT SO CAN SOMEONE AT ADOBE PLEASE SHED SOME LIGHT ON ALL OF THIS AND GET ME BACK TO A PLACE WHERE I CAN USE THE SOFTWARE I PAY FOR AND NEED TO BE ABLE TO WORK WITH TO KEEP MY BUSINESS OPERATING AND COMPLETE THE WORK MY CLIENTS ARE WAITING FOR ???
Originally I was very impressed with Adobe CC and Premier CC once I started to work with it after many years of abandoning the use of Premier as a Final Cut Pro 7 user but later decided to try Adobe again when Apple abandoned its pro base with the original Final Cut X. I also did not think this new cloud software model was all that bad over the old boxed method. This was all also before the big Final Cut Pro X update in December 2013/early 2014 where Apple appears to be back to support the real Pros but I have stuck with Adobe CC and Premier CC and been happy since that time. Now I am wondering if this was wise as I have had a number of other issues with other CC Apps, updates, etc and this is starting to feel like Creative Cloud is becoming a big, sloppy, buggy mess to me?

Also...
Add to right click menu of timelines an entry for "go to next keyframe" and "go to last keyframe" a la After Effects, we should also be able to assign a kb shortcut to this.
There are buttons on either side of the create keyframe button to advance forward or backward in the effects control panel or timeline.
You can also advance forward or backward in the effects control window by holding shift while dragging the playhead.
Allow copy/paste of selection of audio/video effects, not just one at a time. Sure we can copy/paste attributes but since we can also copy/paste effects it would only make sense to allow to copy/paste a selection of effects.
I guess I don't get this one. If I have 5 effects on a clip, I can simply command-click on the ones I want to copy over to the other clip.

Premier Pro CC 7.2.2 crashes on launch in Windows 7, probably self inflicted problem...

I installed PPCC 7.2.2 because I wanted to test the content analyzer to text functionality.
I started the software, loaded a file, and started the analyzer. It then passed this over to Media Encoder as expected and the process chugged along merrily for about 30 minutes. At which point I got bored and decide to stop the process and use a much smaller file to test with.
So, despite years of experience and knowing better I tried stopping the process, and when it wouldn't end I used the Windows Task Manager to kill the process in Media Encoder.
Now when I try to start Premier Pro CC 7.2.2 it crashes on launch and gives me the very descriptive message "Adope Premier Pro CC has stopped working."
My initial attempt to fix this was to uninstall PPCC 7.2.2 and reinstall it. That didn't help.
Based on 38+ years of programming experience I suspect there is a corrupted temp file floating around that PPCC is finding when it launches. So, I looked every place I could think of for temp files and/or crash dumps and deleted them all.
All the "crash on launch" discussions I have found so far refer to MAC systems, so I'm not sure where to look to repair the damage.
Anyone have any ideas on "the most likely" cause of the problem and what I need to clean up to fix it?
Thanks, Bobw

I uninstalled Quicktime, rebooted 3 times to clear the Windows registry cache, reinstalled Quicktime, rebooted, then tried running PMPRCC 7.2.2.
I got the same non-descript error. So, I checked the Resource Monitor it it showed only PMPRCC7.2.2 hung. I checked the wait chain and it looks like this:
Adobe Premier Pro.exe (PIC:7996) Thread: 1452
                Adobe Premier Pro.exe (PIC:7996) Thread: 4152
Adobe Premier Pro.exe (PIC:7996) Thread: 5672
Adobe Premier Pro.exe (PIC:7996) Thread: 51042
Adobe Premier Pro.exe (PIC:7996) Thread: 1452
                Adobe Premier Pro.exe (PIC:7996) Thread: 4152
I grabbed screen shots of all that, and also grabbed the lists of "Associated Handles" and "Associated Modules."   I'm going to review the list of handles to see if there I can identify a file that has a date/time stamp near the time the problems start.   Let me know if you want me to post either or both lists.

Premier Pro CC and Media Encoder crashing on long file export.

Please forgive the length of this inquiry. But it is complicated and has a lot of variables.
I have an hour long mixed format timeline both Red 3K footage and Black Magic ProRes 1080P footage that I want to make a DVD from and it takes forever and crashes half way through. I have tried doing it every way possible and the only way I was able to get even a partial export was using the "MPEG 2 DVD" export option in Premier CC. It goes fast at first telling me it will take about 2 hours but even though it starts quickly doing about 15 fps it slows down to less than 1 fps and finally just stops and crashes my Cuda Core enabled Macbook Pro Laptop.
I really don't know who to ask about this since there are so many different variables. I never had a problem like this on my MBP with PP6 on a 4K timeline exporting to DVD or Blue Ray or to H-264 or Even Prores. But I wasn't mixing formats either. But on this project the first 20-30 minutes of footage goes through fine in a couple of hours but something seems to be bogging down the system on longer projects. My work around was to break the project up into multiple exports and combining them on the DVD timeline but I can't do this on every project. I thought maybe it was a corrupted clip somewhere in the timeline but when I broke the timeline up into several parts I had no problems.
I did notice a dramatic variance in the time it took to export footage based on the sequence settings. A one minute timeline comprised Red 3K footage and ProRes 1080P footage Here are some sample export results:
From a Red raw 3K timeline 2880x1620 with 1080P Prores footage upscaled 150%)
to .m2v Mpeg 2 720x480 format    1:48 Minutes ***
to .mov Prores 422HQ 1080P                         22 Minutes
to .mov H.264 1080P                    22 Minutes
to .m2v Mpeg 2 1080P                                                22 Minutes
From a 1080P timeline Prores footage at 100% (Red footage downscaled to 67%)
to .m2v Mpeg 2 720x480 format                         13 Minutes
to .mov Prores 422HQ 1080P                             13 Minutes
to .mov H.264 1080P                                                             14 Minutes
to .m2v Mpeg 2 1080P                                                            14 Minutes
Since I am going to DVD, I chose the fastest option Red to m2v Mpeg 2 720x480 format which only took 1:48 per minute. Why? I have no idea. Maybe someone here knows the answer. But again these numbers are for a ONE MINUTE clip when I tried to convert the whole hour timeline to the 720x480.m2v DVD File the Red timeline froze my computer after several hours even though I had set sleep mode to “Never” and turned the display off manually and I had to convert it in multiple chunks. In 20-30 minute chunks it did go fast about 1:48 per minute like the test indicated. But I would like to be able to convert the whole hour and not to have to try to stitch the clips together in my DVD authoring program.
I don’t want to have to avoid using multiple formats on the same timeline or waste time transcoding everything to the same format.
Can anyone give me any suggestions as to why the computer is crashing or bogging down in long exports and what timeline settings I should be using?
I have plenty of room on my Scratch Disk and 8 Gig of RAM and according to my Activity Monitor during the export process have about 800 Meg of System Memory during export but the CPU Usage is 98% and in my Activity Monitor I see under “Process Name” ImporterRedServer flashing up at the top of the list about every second during export.
Why .720x480 mpeg DVD setting is so much faster than all the other export codecs?
And if there are any other settings I can use to get higher speed exports in HD? 14x1 seems a little slow especially since every time it crashes I have to start over.

Hi,
Since a long time I did not encounter the crash of Media encoder with
long file export.
But I take care of a lot of details before the export :
- clean up Media cache and Media Cache Files within PP CS6 and/or CC,
- delete all render files with Preview Files,
- rendering of sequences until the rendering is completed,
- PP CS6 and/or Pp CC opened during export to AME and/or Encore CS6,
I guessed to leave Adobe but this company remains the last with a
serious authoring software (Encore CS 6).
I tested :
- Avid Media Composer, Final Cut Pro X, both are very good software but
no really authoring software for these video editing softs.
Th only way is to "flood" Adobe with "bug reports" and "wish forms"
which are not very easy to use.
And also to call the Adobe support day by day until they send they
escalate the bug.
Le 16/05/2014 16:51, alainmaiki a écrit :
>
      Premier Pro CC and Media Encoder crashing on long file export.
created by alainmaiki <https://forums.adobe.com/people/alainmaiki> in
/Premiere Pro/ - View the full discussion
<https://forums.adobe.com/message/6384665#6384665>

Adobe Premier Pro keeps crashing

APP keeps crashing literally every 5 minutes.
APP CS5.5 / OSX 10.7.3
ANyone got any ideas?
kernel: Data/Stack execution not permitted: Adobe Premiere P, protections were read-write

Cs6 Adobe Premier Pro keeps crashing Cs6
What version of Premiere Pro? CS6
Have you installed the recent updates? Yes
What operating system?
           win 7
What kind(s) of source footage?
        H.264 in a .mov container and P2 MXF
If you are getting error message:
         No error/ gone
What were you doing when the problem occurred?
          Selecting and moving around app, editing task.
What other software are you running?
         adobe master collection
Do you have any third-party effects or codecs installed?
          No
Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU).
          None
Are you using Mercury Playback Engine GPU Acceleration?
        yes
Does the problem only happen with your final output, with previews, or both?
          Dose not happen when previewing
     I check the FAQ list
Also, please do everyone a favor and check the Premiere Pro FAQ list and also do a quick Premiere Pro Community Help search to see if your question has been addressed already.PremerProcs6 Keeps crashing

I have a new Mac Pro I downloaded Premier Pro CC and every time I open it it crashes....I have given up

So I have a new powerhouse Mac pro,,
I downloaded Premier Pro CC it does not open, it crashes every time...
But I Have Encore working along with Photoshop
I am just lost now.....guess I will stick with FinalCPX

uniredstaffing wrote:
I downloaded Premier Pro CC it does not open, it crashes every time...
Why do you have the nVidia CUDA drivers installed on your nMP? It doesn't have any CUDA hardware on it. That's what Pr is tripping over.
Remove CUDA. Kill it with fire. Nuke it from orbit.
Then try again.

Premier Pro CC 2014 crashing

Ever since I moved a project to a new RAID 0 array, premier pro cc 2014 crashes within 20-30 seconds. If I open the the project in the old location, no problems.
In looking at the Windows Application log, the error shows a a faulting module that is different each time, but generally it says:
Faulting application name: Adobe Premiere Pro.exe, version: 8.0.1.21, time stamp: 0x53c7b17f
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000005
Fault offset: 0x0000000000018e5d
Faulting process id: 0x19b4
Faulting application start time: 0x01cfbd3b5c4fbe76
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: f91568db-2930-11e4-836f-90b11c7e12af
I have attempted a direct copy of project to new location, and also restoring the project from a backup application
Files and Folders count are matching between old and new location
System:
Dell Precision T7600
32GB RAM
Windows 7 64 bit
Video Card: NVIDIA Quadro 4000
Running latest version of Premier Pro CC 2014

Windows Update shows "No important updates available". There are 5 optional updates available related to a RealtekUSB3 Card Reader and three updates to Remote Desktop that allows Windows 7 to have Windows 8 Remote Desktop functionality. Most recent check for updates was at 5:44am this morning, and last updates were installed 8/15/2014.

Adobe Premier Pro cc is crashing on my Mac Pro

I am using Premier Pro CC on my new Mac Pro desktop. It is powerful but the program is crashing frequently. I have reinstalled the program and rebooted the computer. What could be the problem? Thank you.

I was suspicious that merging the audio and video files (whose bit rates did not match) may have been the culprit. So, I batch converted all of the .WAV audio from my Tascam DR-05, to bit rate matched .AIF files. With these new audio files, I remerged the audio and video files. Thus far, the crashing has gone away.
Hope this helps the many others facing this Mac PP CS6 crashing issue.
DJ

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