Premier Pro CS4 crashes on launch
When I start Premier Pro I get the dialog box with New or Open existing project.
When I select New the dialog box disappears and the program hangs.
I have uninstalled and reinstalled several times including removing use folders.
Does anyone have any suggestions on where I should start looking to diagnose the problem?
TIA
Thanks for the very comprehensive answer .
I can now give my system spec - summary first then the details as they're rather long.
Gigabyte P55-UD5 motherboard; i5 CPU, 4Gb RAM; 3HDD + 1 SSD.
I have Windows 7 Ultimate 32 loaded on one HDD and on the SSD.
Premier Pro worked OK running on the HDD but not after installing SSD.
Now, even when I disconnect the SSD, Premier Pro doesn't run.
This probably means it's not the SSD as it still doesn't work when it's powered down.
I get the option to "create new" and "open existing"...
If I "open existing" I can search for projects (except I don't have any)
If I "create new", then PP crashes.
I have all the latest Win 7 patches and the latest nVidia card drivers.
Running 1024x768 at 32 bit colour.
I've also run the routines suggested by John T Smith (thanks very much John)
So far no difference.
Is there a logging routine that can be enabled to see what's crashing at the point of failure?
Full Spec below (very long)
Operating System
MS Windows 7 Ultimate 32-bit SP1
CPU
Intel Core i5 750 @ 2.67GHz 31 °C
Lynnfield 45nm Technology
RAM
4.00 GB Dual-Channel DDR3 @ 666MHz (9-9-9-24)
Motherboard
Gigabyte Technology Co., Ltd. P55-UD5 (Socket 1156) 37 °C
Graphics
DELL 1503FP (1024x768@60Hz)
DELL 1503FP (1024x768@60Hz)
896MB GeForce GTX 260 (CardExpert Technology) 49 °C
Hard Drives
117GB OCZ-AGILITY3 (SATA) 128 °C
977GB Seagate ST31000528AS (SATA) 35 °C
1954GB Western Digital WDC WD2001FASS-00W2B0 (SATA) 43 °C
147GB Western Digital WDC WD1500HLFS-01G6U1 (SATA) 37 °C
Optical Drives
HL-DT-ST DVDRAM GH22LS50
Audio
Realtek High Definition Audio
Operating System
MS Windows 7 Ultimate 32-bit SP1
Installation Date: 01 August 2011, 18:43
Serial Number: TGF2C-HMWQG-GQ4R2-C4V6C-Y49WK
Windows Security Center
User Account Control (UAC) Disabled
Firewall Disabled
Windows Update
AutoUpdate Download Automatically and Notify Prior to Install
Windows Defender
Windows Defender Enabled
Antivirus
Antivirus Enabled
Company Name ESET
Display Name ESET NOD32 Antivirus
Product Version 4.2.64.12
Environment Variables
USERPROFILE C:\Users\Nick
SystemRoot C:\Windows
User Variables
TEMP C:\Users\Nick\AppData\Local\Temp
TMP C:\Users\Nick\AppData\Local\Temp
Machine Variables
ComSpec C:\Windows\system32\cmd.exe
FP_NO_HOST_CHECK NO
OS Windows_NT
Path
C:\Program Files\NVIDIA Corporation\PhysX\Common
C:\Windows\system32
C:\Windows
C:\Windows\System32\Wbem
%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\
C:\Program Files\Microsoft SQL Server\100\Tools\Binn\
C:\Program Files\Microsoft SQL Server\100\DTS\Binn\
C:\Program Files\QuickTime\QTSystem\
PATHEXT .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE x86
TEMP C:\Windows\TEMP
TMP C:\Windows\TEMP
USERNAME SYSTEM
windir C:\Windows
PSModulePath C:\Windows\system32\WindowsPowerShell\v1.0\Modules\
NUMBER_OF_PROCESSORS 4
PROCESSOR_LEVEL 6
PROCESSOR_IDENTIFIER x86 Family 6 Model 30 Stepping 5, GenuineIntel
PROCESSOR_REVISION 1e05
windows_tracing_logfile C:\BVTBin\Tests\installpackage\csilogfile.log
windows_tracing_flags 3
asl.log Destination=file
CLASSPATH
C:\Program Files\QuickTime\QTSystem\QTJava.zip
QTJAVA C:\Program Files\QuickTime\QTSystem\QTJava.zip
CPU
Intel Core i5 750
Cores 4
Threads 4
Name Intel Core i5 750
Code Name Lynnfield
Package Socket 1156 LGA
Technology 45nm
Specification Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
Family 6
Extended Family 6
Model E
Extended Model 1E
Stepping 5
Revision B1
Instructions MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, Intel 64
Virtualization Supported, Enabled
Hyperthreading Supported, Disabled
Fan Speed 1000 RPM
Bus Speed 133.2 MHz
Rated Bus Speed 2398.2 MHz
Stock Core Speed 2666 MHz
Stock Bus Speed 133 MHz
Average Temperature 30 °C
Caches
L1 Data Cache Size 4 x 32 KBytes
L1 Instructions Cache Size 4 x 32 KBytes
L2 Unified Cache Size 4 x 256 KBytes
L3 Unified Cache Size 8192 Kbytes
RAM
Memory slots
Total memory slots 4
Used memory slots 2
Free memory slots 2
Memory
Type DDR3
Size 4096 MBytes
Channels # Dual
DRAM Frequency 666.2 MHz
CAS# Latency (CL) 9 clocks
RAS# to CAS# Delay (tRCD) 9 clocks
RAS# Precharge (tRP) 9 clocks
Cycle Time (tRAS) 24 clocks
Command Rate (CR) 1T
Physical Memory
Memory Usage 63 %
Total Physical 3.49 GB
Available Physical 1.28 GB
Total Virtual 6.98 GB
Available Virtual 4.27 GB
SPD
Number Of SPD Modules 2
Motherboard
Manufacturer Gigabyte Technology Co., Ltd.
Model P55-UD5 (Socket 1156)
Chipset Vendor Intel
Chipset Model DMI Host Bridge
Chipset Revision 11
Southbridge Vendor Intel
Southbridge Model P55
Southbridge Revision 05
System Temperature 37 °C
BIOS
Brand Award Software International, Inc.
Version F11c
Date 11/09/2010
Voltage
CPU CORE 0.832 V
MEMORY CONTROLLER 1.584 V
+3.3V 3.280 V
+5V 4.946 V
+12V 3.072 V
-12V -12.352 V
-5V -0.960 V
+5V HIGH THRESHOLD 3.629 V
CMOS BATTERY 3.296 V
CPU 0.832 V
PCI Data
Slot PCI
Slot Type PCI
Slot Usage Available
Bus Width 32 bit
Slot Designation PCI
Slot Number 0
Slot PCI
Slot Type PCI
Slot Usage Available
Bus Width 32 bit
Slot Designation PCI
Slot Number 1
GeForce GTX 260
GPU GT200
Device ID 10DE-05E2
Revision A2
Subvendor CardExpert Technology (10B0)
Current Performance Level Level 1
Current GPU Clock 300 MHz
Current Memory Clock 250 MHz
Current Shader Clock 600 MHz
Voltage 1.050 V
Technology 55 nm
Die Size 576 nm²
Transistors 1400 M
Release Date Jun 16, 2008
DirectX Support 10.0
DirectX Shader Model 4.0
OpenGL Support 3.0
Bus Interface PCI Express x8
Temperature 48 °C
Driver nvlddmkm.sys
Driver version 8.17.12.8562
ForceWare version 285.62
BIOS Version 62.00.49.00.03
ROPs 28
Shaders 192 unified
Memory Type GDDR3
Physical Memory 896 MB
Virtual Memory 2432 MB
Bus Width 64x7 (448 bit)
Anti Aliasing Modes -?-
Filtering Modes Bilinear, Trilinear, 2x Anisotropic, 4x Anisotropic, 8x Anisotropic, 16x Anisotropic
Noise Level Moderate
Max Power Draw 182 W
Count of performance levels : 3
Level 1 - "Default"
GPU Clock 300 MHz
Memory Clock 250 MHz
Shader Clock 600 MHz
Level 2 - "2D Desktop"
GPU Clock 400 MHz
Memory Clock 250 MHz
Shader Clock 800 MHz
Level 3 - "3D Applications"
GPU Clock 625 MHz
Memory Clock 1100 MHz
Shader Clock 1348 MHz
Hard Drives
OCZ-AGILITY3
Manufacturer Unknown manufacturer
Heads 16
Cylinders 16383
SATA type SATA-II 3.0Gb/s
Device type Fixed
ATA Standard ATA8-ACS
LBA Size 48-bit LBA
Power On Count 57 times
Power On Time 142 Days 7 Hours
Speed, Expressed in Revolutions Per Minute (rpm) Not used (SSD Drive)
Features S.M.A.R.T., APM, NCQ, TRIM, SSD
Transfer Mode SATA III
Interface SATA
Capacity 117GB
Real size 120,034,123,776 bytes
RAID Type None
S.M.A.R.T
01 Read Error Rate 095 (095 worst) Data 00005FBC5E
05 Reallocated Sectors Count 100 (100) Data 0000000000
09 Power-On Hours (POH) 097 (097) Data 0000000D57
0C Device Power Cycle Count 100 (100) Data 0000000039
AB 000 (000) Data 0000000000
AC 000 (000) Data 0000000000
AE 000 (000) Data 000000000C
B1 000 (000) Data 0000000001
B5 000 (000) Data 0000000000
B6 000 (000) Data 0000000000
BB Reported Uncorrectable Errors 100 (100) Data 0000000000
C2 Temperature 128 (129) Data 0000810080
C3 Hardware ECC Recovered 120 (120) Data 00005FBC5E
C4 Reallocation Event Count 100 (100) Data 0000000000
C9 Soft Read Error Rate 120 (120) Data 00005FBC5E
CC Soft ECC Correction 120 (120) Data 00005FBC5E
E6 GMR Head Amplitude 100 (100) Data 0000000064
E7 Temperature 100 (100) Data 0000000000
E9 000 (000) Data 0000000622
EA 000 (000) Data 00000005B3
F1 Total LBAs Written 000 (000) Data 00000005B3
F2 Total LBAs Read 000 (000) Data 0000000C34
Temperature 128 °C
Temperature Range bad (greater than 55 °C)
Status Good
Partition 0
Partition ID Disk #0, Partition #0
Disk Letter C:
File System NTFS
Volume Serial Number 4E0A8E19
Size 112GB
Used Space 53GB (48%)
Free Space 59GB (52%)
ST31000528AS
Manufacturer Seagate
Form Factor 3.5"
Heads 16
Cylinders 16383
SATA type SATA-II 3.0Gb/s
Device type Fixed
ATA Standard ATA8-ACS
LBA Size 48-bit LBA
Power On Count 101 times
Power On Time 283 Days 17 Hours
Speed, Expressed in Revolutions Per Minute (rpm) 7200
Features S.M.A.R.T., AAM, NCQ
Transfer Mode SATA II
Interface SATA
Capacity 977GB
Real size 1,000,204,886,016 bytes
RAID Type None
Partition 0
Partition ID Disk #1, Partition #0
Disk Letter E:
File System NTFS
Volume Serial Number B8792F94
Size 932GB
Used Space 304GB (33%)
Free Space 627GB (67%)
WDC WD2001FASS-00W2B0
Manufacturer Western Digital
Form Factor TB/3.5-inch (new format)
Business Unit/Brand Desktop/WD Caviar®
Interface/Connector SATA 3 Gb/s with 22-pin SATA connector/SATA 1.5 Gb/s with 22-pin SATA connector (Mobile)
Heads 16
Cylinders 16383
SATA type SATA-II 3.0Gb/s
Device type Fixed
ATA Standard ATA8-ACS
LBA Size 48-bit LBA
Power On Count 157 times
Power On Time 405 Days 3 Hours
Speed, Expressed in Revolutions Per Minute (rpm) 7200
Features S.M.A.R.T., APM, AAM, NCQ
Transfer Mode SATA II
Interface SATA
Capacity 1954GB
Real size 2,000,398,934,016 bytes
RAID Type None
Partition 0
Partition ID Disk #2, Partition #0
Disk Letter F:
File System NTFS
Volume Serial Number 5CB9E9C6
Size 1863GB
Used Space 1651GB (89%)
Free Space 211GB (11%)
WDC WD1500HLFS-01G6U1
Manufacturer Western Digital
Form Factor GB/2.5- to 3.5-inch backplane adapter
Business Unit/Brand Enterprise/WD VelociRaptor®
Interface/Connector SATA 3 Gb/s with 22-pin SATA connector/SATA 1.5 Gb/s with 22-pin SATA connector (Mobile)
Heads 16
Cylinders 16383
SATA type SATA-II 3.0Gb/s
Device type Fixed
ATA Standard ATA8-ACS
LBA Size 48-bit LBA
Power On Count 257 times
Power On Time 706 Days 8 Hours
Speed, Expressed in Revolutions Per Minute (rpm) 10000
Features S.M.A.R.T., AAM, NCQ
Transfer Mode SATA II
Interface SATA
Capacity 147GB
Real size 150,035,717,632 bytes
RAID Type None
Partition 0
Partition ID Disk #3, Partition #0
Size 99.0 MB
Partition 1
Partition ID Disk #3, Partition #1
Disk Letter D:
File System NTFS
Volume Serial Number 92D68756
Size 140GB
Used Space 106GB (76%)
Free Space 34.0GB (24%)
Audio
Sound Cards
Realtek High Definition Audio
Logitech Mic (Communicate STX)
Playback Devices
Speakers (Realtek High Definition Audio) (default)
Realtek Digital Output (Realtek High Definition Audio)
Recording Devices
Microphone (Realtek High Definition Audio) (default)
Microphone (2- Logitech Mic (Communicate STX))
Realtek Digital Input (Realtek High Definition Audio)
Speaker Configuration
Speaker type Stereo
Peripherals
Microsoft USB Dual Receiver Wireless Keyboard (IntelliType Pro)
Device Kind Keyboard
Device Name Microsoft USB Dual Receiver Wireless Keyboard (IntelliType Pro)
Vendor Microsoft
Location Microsoft Hardware USB Keyboard
Driver
Date 5-18-2011
Version 8.20.409.0
File C:\Windows\system32\DRIVERS\kbdhid.sys
File C:\Windows\system32\DRIVERS\kbdclass.sys
Microsoft USB Dual Receiver Wireless Mouse (IntelliPoint)
Device Kind Mouse
Device Name Microsoft USB Dual Receiver Wireless Mouse (IntelliPoint)
Vendor Microsoft
Location Microsoft Hardware USB Mouse
Driver
Date 5-18-2011
Version 8.20.409.0
File C:\Windows\system32\DRIVERS\point32.sys
File C:\Windows\system32\DRIVERS\mouhid.sys
File C:\Windows\system32\DRIVERS\mouclass.sys
File C:\Windows\system32\wdfcoinstaller01009.dll
EPSON Perfection1650
Device Kind Camera/scanner
Device Name EPSON Perfection1650
Vendor Unknown
Location Port_#0001.Hub_#0002
Driver
Date 2-15-2007
Version 5.7.1.0
File C:\Windows\system32\drivers\usbscan.sys
Logitech QuickCam Communicate STX
Device Kind Camera/scanner
Device Name Logitech QuickCam Communicate STX
Vendor Logitech
Location 0000.001a.0000.002.000.000.000.000.000
Driver
Date 5-9-2007
Version 11.0.0.1213
File C:\Program Files\Common Files\logishrd\WUApp32.exe
File C:\Windows\system32\drivers\LV302V32.SYS
File C:\Windows\TWAIN_32\QuickCam\lvWIAext.dll
File C:\Windows\system32\lvcodec2.dll
File C:\Windows\system32\LVUI2.dll
File C:\Windows\system32\LVUI2RC.dll
File C:\Windows\system32\drivers\LVUSBSta.sys
File C:\Windows\system32\lvci1100.dll
File C:\Windows\system32\lvcoinst.ini
File C:\Windows\system32\Repository.reg
Logitech Mic (Communicate STX)
Device Kind Audio device
Device Name Logitech Mic (Communicate STX)
Vendor Logitech
Location 0000.001a.0000.002.000.000.000.000.000
Driver
Date 5-9-2007
Version 11.0.0.1213
File C:\Program Files\Common Files\logishrd\WUApp32.exe
File C:\Windows\system32\drivers\LVUSBSta.sys
File C:\Windows\system32\drivers\lv302af.sys
File C:\Windows\system32\drivers\drmk.sys
File C:\Windows\system32\drivers\portcls.sys
File C:\Windows\system32\drivers\USBAUDIO.sys
File C:\Windows\system32\lvci1100.dll
File C:\Windows\system32\lvcoinst.ini
File C:\Windows\system32\Repository.reg
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http://blogs.adobe.com/premiereprotraining/2010/08/help-documents-for-creative-suite-5-pdf -and-html.html
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Blending mode in Adobe Premier Pro CS4 not working???
in Adobe Premier Pro CS4, the "multiply" blending feature is not working properly. When there's no video underneath the "blending" layer, it SHOULD not show anything, but instead the clip instead just shows up.
Well, the problem is that you're assuming that the "nothing" in the gaps in your PPro sequence is "something," when really, it actually IS "nothing"...
OK, existentialism aside, when you see black in the Program Monitor that results from a gap between two clips, from a digital standpoint, there really is nothing there. Empty spaces in a PPro sequence are actually a fully transparent layer, created by an alpha channel that encompasses the entire frame. Since the Multiply mode is expecting RGB values to operate on, when it doesn't encounter any (due to the alpha channel) the effect is just ignored--that's why you see the clip with the Multiply mode when it crosses those gaps.
You can correct this by filling your gaps with "real" black, either from an imported graphic or from the black video generator in PPro. Simply edit a bit of it into the gap so that there are no holes, and your multiplied clips will disappear.
And for that matter, it's never a good idea to leave empty holes in a Premiere sequence; it's often the cause of rendering and exporting headaches. -
I have downloaded adobe premier pro cs4 to my mac book pro. How do I now install and open it?
I have downloaded adobe premier pro cs4 to my mac book pro. I have the serial number. I purchased it in 2010. I have a new system and I want to transfer the license to this system. how do i now install and open it?
Sounds like you've downloaded the OS X version of the game, which won't run on iOS devices. You need either this version <https://itunes.apple.com/us/app/angry-birds-star-wars/id557137623?mt=8> or this version <https://itunes.apple.com/us/app/angry-birds-star-wars-free/id578915438?mt=8> for your iPod Touch.
The versions for iPad are <https://itunes.apple.com/us/app/angry-birds-star-wars-hd/id557138109?mt=8> and <https://itunes.apple.com/us/app/angry-birds-star-wars-hd-free/id578909807?mt=8>.
Remember, all apps for your iPad or iPod Touch must be purchased through the iTunes App Store. You can do this directly on the devices by tapping App Store and searching for what you want. -
Adobe Premiere Pro CS4 crashes
My Premiere Pro CS4 crashes while It loads the workspace and then automatically close.
I had this problem before and there was a solution but i saved it as my favourites and it no longer exist because of the new forums.
Damn AdobeI do not know the older article, but THIS ONE might give you tips on gathering "clues," as to what is going on, when PrPro shuts down.
You say that all of your drivers are updated - double-check, as this is a very common cause.
Good luck,
Hunt -
Premier Pro CS4, not recognizing .mpg or .m2ts files
Hello, I downloaded the 30 day trial of Premier Pro CS4.. So far it works great other than the following:
Cannot recognize .mpg or .m2ts (avchd "high def") files... It recognizes only .wma files. Is this because I have the "free" trial
version? My currect Premiere Elements 7 reads all the above files with no trouble.OK, I good with that... but what's the point of trialing if you cannot manipuate videos ?? I'd hate to spend the $700+ without being comfortable with Premier Pro CS4. Allright, I guess I'll have to make .wma files to test.
Thanks for your feedback!
John Q. -
Premiere pro CS4 crashes at startup
Hi,
My Premiere pro CS4 crashes upon startup every time i run it.
My system:
Vista Business 64bit
Intel Duo Core 2 2.6ghz
4gb ddr2 ram
NVidia GeForce 9600M GT
I have tried running the program as an administrator, removing all plugins, and reinstalling.
I've attached my crash repport, can anyone please help.
- MJI tried the QT thing with no joy and I was using the 7.5.5 build.
I've already listed my system, but here it is again: Asus Maximus Extreme, intel q6600, 4gigs DDR3 1600mhz, 8800 gtx oc, 3x750gigs.
Deficient? Hardly since my 2.2 duelcore, 3gigs ddr2 geforce 8600m gt laptop ran it fine.
As to hardware Premiere pro CS4 is the only program my rig has an issue with After Effects CS4 ect works fine as does Premiere pro 2, but thats useless as I use AVCHD files.
I'm not sure what you mean by assets (my rig doesn't have any savings )
Project/Sequence settings I don't have any because I've just installed cs4 on this system.
Operator Error? Click on an icon Premiere pro CS4 loads without the welcome box it just bings when you try to use it. Can't see how it could be me, but I'd love to admit it was if i could get it working.
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