Premier Pro CS6 Update error

Hi Forum,
This problem has hung around for months. I have spent days and days over many months trying to get a solution from Adobe but all efforts have failed.
THE ISSUE: When I attempt to update Premier Pro (Help/Updates ...) I get an error from Adobe saying "The Update Server is not responding or the internet firewall settings may be incorrect."
I am only running a software firewall (Bitdefender) and I am not getting any reports from it that an application is trying to open a port, nor can I see any attempt by an adobe server to communicate. In any case, I have uninstalled the firewall several times but still get the server error message. It seems plain the problem is at the Adobe end.
What can I do?
Does anyone know?

You can manually download and install the updates.
Windows.
http://www.adobe.com/support/downloads/product.jsp?product=98&platform=Windows
Mac
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5630

Similar Messages

M faceing one error on my screen when m using adobe premiere & save file then the one massage come on my display "adobe premier pro cs6 has been sttoped working" can you resolve the problem

m faceing one error on my screen when m using adobe premiere & save file then the one massage come on my display "adobe premier pro cs6 has been sttoped working" can you resolve the problem

Nobody can tell you anything without system information and other details. Ask in teh Premiere forum and provide al lthe required info.
Mylenium

Premier Pro CS6 hangs exporting

The export function starts and after a period and % complete hangs with no error message, it never hangs in the same % complete or after the same period, I need to force quit the application to continue.
I am running Premier Pro CS6 (6.0.5) on an Macbook Pro 2.3 i7, 16Gb memory, OSx 10.8.5.
I am trying to export to an HD 1080P MOV file with H.264. All video files are ProRes on an USB drive. sound tracks MP3s are on a network drive.
I have no third party plug-ins and a 2.5hr project which has succesfull exported previously using the same settings.
Transitions are mainly cuts and a couple of cross disolves. Video Audio is on Track 1 and is blank. Additional Audio is on track 2 with constant power transitions between songs. So nothing really complicated.
I have checked the video to ensure no gaps in the sequence using page down through the cuts. I have also ensured that there are no blank audio tracks by filling the gaps with a piece of blank audio.
Does anyone have any ideas as to what could be causing the hang.
Steve

Hi,
Check if the "Mercury Engine (Cuda) is ticked. If YES : untick the Mercury engine (Cuda).
In the meantime: send a bug report to :
http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
The more bug reports the fastier this will be fixed

Adobe Premier Pro CS6 editing system and mov files

We have just installed a new Adobe Premier Pro CS6 editing system with a HP 820Z (running windows 7) 18 core multi drive system. Our production company has used many mov. files from Ponds. We were a FCP 7.0 studio (still have the system) but the mov files won't import to our new CS6 System... Not trying to import from the mac...have them stored on another PC. We depend on this stock footage for production. Do I need to download a converter? I just had to produce two spots with a still background because I could not get any of our stock mov files to work...
Thanks much for any help!

PP does support direct import of Quicktime files that can be played back on the system.
What is the correct error message after import?
Can you playback the files with the Quicktime Player?
For some codecs like DNXHD you have to install the quicktime codec first...

I've Got The HDV Capture BLUES From Premier Pro CS6

I am attempting to capture HDV footage from my Sony Z1U camera in Premier Pro CS6. When I do so, the file type saved in my designated location is an MP3 file, which I know is not correct. The captured footage never gets into the program, it just remains on the disk as an MP3 file type. Then when I try to Import that file into Premier Pro from the disk, I get an error message saying "There Was An Error Decompressing Audio or Video" Does anybody know why a captured HDV file would wind up on the disk with an MP3 type name?
Thx.

You scared me a bit. I upgraded from Premiere Pro CS3 to Premiere Pro CS6 and I haven't had a need to capture anything yet. So, while I do like using HDVSplit, I thought I would try capturing from my Sony HDR-FX1 just to see what happens.
I turned off the PC, got out the camera, connected the Firewire cable (I blew the firewire port on this camera once. I will NOT do it again.)
I started a new project. Now, the first thing I noticed was that the default is to capture DV. So I changed that to HDV. See the image below:
After that, it was a simple matter to capture the HDV. I dropped it on the "New Item" button to create a new sequence with the exact right properties. Then I trimmed it a little on each end. It was so cool that there was no line above the clip, meaning that no rendering was required. It never used to be so easy. I then used the Vimeo 1080 60p preset and uploaded it to Vimeo. No video or audio effects. This is how it was recorded.
So, since it worked for me, let's see if we can get enough details from the people having trouble and see if it is user error or a bug I didn't see.
Oh, just in case there are any Disney World fans, or anyone who just loves Christmas lights, here is what I captured.

I can't pay for my premier pro cs6 rental

When i log into accounts.Adobe, my photoshop and after effects is there and theres a button next to it called manage that lets me manage it, but i can't see Premier Pro cs6. Its installed, updated and appearing in my creative cloud app on my mac . but impossible to get pay for it

Online Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Premier Pro CS6 not displaying Video

Premier Pro CS6 is not displaying video. Loads and plays clips with sound and all monitors work but no video displayed, installs them in timeline, exports - just does not display video in program or preview monitors nor will it scrub in the thumbnails (static images only). Just started all of a sudden for no apparent reason. All valid file types, even previous projects that worked fine before display no video now.

If you are on Windows it HAS been known to happen that a Windows Update will cause a video driver to have problems (more information when you ask a question is a good thing http://forums.adobe.com/message/4200840 so people will be able to help)
It is "more usual" to need a video driver update, so good to know that a simple un/reinstall worked for you

Why doesn't Premier Pro CS6 accept m2P videos?

I have an m2P video that I can import directly into Premier Pro CS4 with no problem and work on but when I import it into Premier Pro CS6 I get the error:
"There was an error decompressing audio or video"
I've tried changing the extension to mp2 and mpg but the result is the same. I've tried converting the file to mpg with TMPGE, excluding the audio, and the result is still the same. There seems to be something is some header that stops Premier Pro CS6 from accepting this file. Another m2P video I have behaves the same way.
Does anyone know what this might be or how I can find it?
Thanks
Steve

Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
For Mac http://mediainspector.massanti.com/

Can This Laptop Be Used For Premier Pro CS6?

Developed an interest in learning to edit video but have become confused in reading all of the posts about what is the true minimum hardware requirement/setup, as compared to what is listed as System Requirements by Adobe. Probably best to start with my initial goals.
Here is what I was looking at doing as this journey begins:
Purchased Creative Suite 6 Production Premium Classroom in a Book(CIB) after reading a review it would be a better start than Premier Pro CIB, which I plan on getting, if one has no experience in this field. During research feel that I would like to become a subscriber to the Creative Cloud as there are a number of products I would like to learn and use. Basically, I am hopeful that I may use my current laptop for the beginning of my education and further down the road look at getting a more powerful system as knowledge/skills/requirements increase. Initial video I wouild like to work with is that received from family members smart phones and will be looking at purchasing a simple video camera for short interviews and brief presentantions. Will likely desire uploading some completed projects to the web.
Current Hardware:
Laptop: Asus N53SV
OS: Windows 7 64bit
CPU: Intel i7-2670QM 2.2GHz Cores=4 Threads=8
L3 Cache: 6mb
RAM: 6MB
Graphics: Intel HD Graphics 3000, NVIDIA GeForce GT 540M 1024 MB
OpenGL: 3.1.0
Display: 1920 X 1080
Drives: (1) HD, Seagate 500GB @ 7,200 RPM partitioned as C: 186GB with OS and programs, D: 254GB some documents
E: Optical DVD-RW
F: USB 3 connected 2 TB Seagate GoFlex External HD
If this laptop can be used with current hardware, I wouild sincerely appreciate any suggestions for how to best utilize what is available to begin learning Premier Pro CS6. As I will not have any time schedules that will have to be met I can accept that this may not be the ideal system. Just hoping it can be a start.
If any further information is required about the laptop please let me know and Thank You for your time with this question.
James

JEShort01 wrote:
That's not a bad setup at all to get started with small projects.
We all have different budgets and patience. You may be OK with what you have. And if it seems too sluggish - your rig would be for me , the following would help Premiere Pro performance:
- increase RAM to 16GB (about $140 per eBay pricing from a seller with high ratings a few minutes ago)
- add another drive; my favorite choice with your laptop would be a Seagate Momentus 750gb drive installed in a NEWmodeUS.com optical bay caddy (slips into your laptop)
Regards,
Jim
Exactly what I have done, and it is great.
You can get the caddy here:
http://www.ebay.com/itm/2nd-Hard-Drive-Caddy-Adapter-Asus-N55-N73-N43-N45-N53S-N53SV-G73Jh -G73Jw-G73Sw-/320881591179
I had this setup for my old HP and have a caddy ready to install for my new Dell Precision as well. You can either get an external house for your DVD drive, or get an external one - they are quite cheap.
Ulf

Windows 7 PRO GP update error

Windows 7 PRO GP update error
We have a very peculiar problem
We have a Primary DC & Secondary DC installed in all our office ( Windows 2008R2). The Domain name is abc.com for all the Offices and the replication between the DC's happen in between the office happen without a problem.
The clients in each of the offices gets authenticated from the DC in the respective office.
But for a group policy update it gives an error as below
"Computer policy could not be updated successfully. The following errors were encountered: The processing of Group Policy failed. Windows attempted to read the file
\\<FQDN>\sysvol\<FQDN>\Policies\{BD732AAF-016F-11D2-945F-00C04Fb984F9}\gpt.inifrom a domain controller and was not successful. Group Policy settings may not be applied until this event is
resolved. This issue may be transient and could be caused by one or more of the following:
a) Name Resolution/Network Connectivity to the current domain controller.
b) File Replication Service Latency (a file created on another domain controller has not replicated to the current domain controller).
c) The Distributed File System (DFS) client has been disabled.
The error happens only on some clients.
We are able to Ping, connect to the local DC and the client gets the IP from the local DC and also gets authenticated by the local DC for log on.
On the PC which gives an error if we try to ping domain name - abc.com it returns the ip of the DC in a another office and not the local DC.
Request to suggest a solution / tips to identify the problem

Thanks for your reply
Please find the IPConfig Details as requested
Windows IP Configuration of CLIENT with Problem
   Host Name . . . . . . . . . . . . : NP
   Primary Dns Suffix . . . . . . . : ALT.COM
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : ALT.COM
Ethernet adapter Local Area Connection 2:
   Connection-specific DNS Suffix . : ALT.COM
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 00-19-99-F2-5B-BC
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::bc5c:5976:37b2:d42a%14(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.102.22.72(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, July 08, 2014 8:02:23 AM
   Lease Expires . . . . . . . . . . : Wednesday, July 09, 2014 8:02:23 AM
   Default Gateway . . . . . . . . . : 10.102.22.1
   DHCP Server . . . . . . . . . . . : 10.102.10.10
   DHCPv6 IAID . . . . . . . . . . . : 318773657
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-FE-B8-99-00-19-99-F2-5B-BC
   DNS Servers . . . . . . . . . . . : 10.102.10.10 10.102.10.11
   Primary WINS Server . . . . . . . : 10.102.10.10
   NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Teredo Tunneling Pseudo-Interface:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.ALT.COM:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix . : ALT.COM
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
===========================================
Windows IP Configuration on DC
   Host Name . . . . . . . . . . . . : ALTHODC03
   Primary Dns Suffix . . . . . . . : ALT.COM
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : ALT.COM
Ethernet adapter Local Area Connection:
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Intel(R) 82575EB Gigabit Network C
on
   Physical Address. . . . . . . . . : 00-19-99-7E-7F-62
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 10.102.10.10(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.224
   Default Gateway . . . . . . . . . : 10.102.10.1
   DNS Servers . . . . . . . . . . . : 10.100.10.10
                                       10.102.10.11
                                       127.0.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{4353BDBD-759C-45E1-A523-621CC16121AA}:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
=======================================================
We do not use Sysprep and also we normally do not use imaging
Domain Time is in Sync with DC & Client

Laptop for Premier Pro CS6 (and CS6 suite)

We are wanting to either purchase the CS6 suite which includes Premier Pro CS6, or get a subscription to the Creative Cloud. Our quandary is that I need a new computer to get up to specs. Although building a desktop would probably be ideal, I would like to get a laptop that I can use for other purposes during the work day, and for editing short videos when needed (5-20 minutes in length). Can someone school us on the feasibility of using either a new macbook pro (i7, 8GB Ram, 1GB video) or a new Dell XPS 15z (Win7, i5, 8GB RAM, 1GB GT 525M video) and if anyone is successfully doing this... or if anyone tried it unsuccessfully. Can Premier Pro, specifically, run on these laptops with no problem? Do i need to use additional harddrives (oerhaps a thunderbold external)?
Thank you!

....consensus on this forum is to STAY AWAY from Dell and Mac......editing today's demanding codecs requires a beefy, well thought out laptop suited for the task. Some beefy gaming laptops from Asus have the necessary components, along with MSI , Sager and others,
ADK has laptops set up and tested specifically for video editing. Read the current and previous posts here on this forum regarding your question....it has been asked innumerable times before!! Before you "jump in the water" there is much to learn on this forum regarding the technical requirements to successfully edit digital video using PPro....especially from Harm Millard, Bill Gehrke, Eric and Scott at ADK, and others.

Third party plugin for premier pro cs6

I installed a third party plugin for premier pro cs6 on my mac and it's not loading... How can get premiere to see it in the program?

hi todd,
cart in front of the horse syndrome - wrote BEFORE reading the article. sorry ;-)
am coming from 10 years of vegas, unhappily so, but at my age 60+, i'm wary of anything new....

Installation problems for Premier Pro CS6

"Installer failed to initialize" when trying to install download of Premier Pro CS6 on Windows 7, which I purchased recently- Have space and have removed previous files relation to recent trial for Creative Cloud I tried recently. What can I do to resolve?

Try below steps once
Hold windows key on your keyboard and Press R key.
In Run window, type Appdata and click on Ok
Open Local > Adobe folders
Delete AAMUpdater and OOBE folders
Navigate to C:\Program Files (x86)\Common Files\Adobe
Delete Adobe Application Manager and OOBE folders
Download and install Adobe application Manager from
Adobe - Adobe Application Manager : For Windows : Adobe Application Manager : Thank You
Then try

Premier Pro CS6, Classroom in a Book....Lesson Files, Help Please.

Hello everyone, new guy on the block here and having problems.
I recently purchased Premier Pro CS6 software and the accompanying book mentioned in my posts title above.
I am trying to work through the book and the associated projects but keep coming up against the dreaded Offline Files problem....that has seemingly been the bug bear of others in the past.
I have read a few posts here of others experiencing the same but still can't seem to solve the problem and it's really starting to bug me.
I downloaded the DVD contents and saved them to my HD in my Adobe CS6 folder as instructed in the book but no media files transfer over during the import into CS6, the shells/wrappers are there but no content, each wrapper say's that the Media is Offline.
So I then go to the location where the files are saved to which is - Libraries, Documents, Adobe, Premier Pro, 6.0, Lessons and then go to the corresponding Lesson file and dbl click and upon opening there seems to be nothing there ??
Can anyone give some guidance as to where I'm going wrong ?
Many Thanks & Best Wishes
Harmudge.

Hi Jeff, the actual media content is not available in the Project panel although the wrappers of the files are showing with a question mark in the thumbnail.
I then went to the media browser and located the file 16B_SER5...which I was using incidently because the question marked thumbnail icon was present for that file in the Project Panel, and imported....it copied the file/footage over but not into the already present wrapper, it created another thumbnail....should that happen like that or should it fill the already present wrapper ?
So I then try and link the playable media file by right clicking on the thumbnail, but that option is greyed out in the menu for that file.
I then checked the un-playable media file that I mention above and the option to link media is available for that so I tried that but seem to get nowhere.
I get a windows explorer box come up and then go to my Adobe files in my documents (where the DVD contents are) and go to Lessons, Assets, Double Identity, P2 Media, Contents....I then have 6 folders to choose from, I have looked in the Clip file and it is blank until I change the file type selection that is near the bottom right in the explorer window from P2 Movie (mxf) to all files and then there are files available but the files are ending XML and XMP.
I have then checked the contents of the Video folder and there were MXF files available under the P2 Movie selection but the file numbers do not correspond with the files that I am looking for ?
I then change the Windows Explorer file search to All Files and files with corresponding file numbers are now present but the files are ending in .pek, I then select the 16B_SER5 48000.pek file and then get an Adobe dialogue box come up informing me that File Import Failure, file format not supported.
I hope you were able to follow what I have been trying to explain above, I'm sure it's fairly evident that I am not a computer whizz kid so if you require me to take screenshots etc to clarify what I'm doing I can manage that....lol.

Poor quality of AVI files playback in Adobe Premier Pro CS6

I tried to play back AVI files loaded from Canon GL2 camera by Premier Pro 2.0. In Adobe Premier Pro CS6 playback I got jitters and poor quality - what is the problem?

1st - More information needed for someone to help... please click below and provide the requested information
-PPro Information FAQ http://forums.adobe.com/message/4200840
2nd - Exactly what is inside the AVI file?
Codec & Format information, with 2 links inside to read
-read both links in reply #1 http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
For Mac http://mediainspector.massanti.com/

Premier Pro CS6 Update error

Similar Messages

Maybe you are looking for