Premier Pro doesn't load videos

Adobe Premier Pro 5.5.
There is an AVCHD video *. MTS, which cannot be loaded by Premier because "this file has an unsupported compression".
There is also a video .MOV format, which does not open as a video, but only as a soundtrack.
How to fix it? What should I do?

1. Deactivate
2. Uninstall PP.
3. Reboot
4. Run the Adobe Clean Script utility.
5. Reboot again.
6. Reinstall PP
7 Reactivate the software.
Start with steps 1, 3 and 7 only.  If that doesn't fix it, you may have to go through every step.

Similar Messages

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    http://forums.adobe.com/thread/592070?tstart=30
    For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
    For Mac http://mediainspector.massanti.com/

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    >How about it Adobe?
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    Thanks for the very comprehensive answer .
    I can now give my system spec - summary first then the details as they're rather long.
    Gigabyte P55-UD5 motherboard; i5 CPU, 4Gb RAM; 3HDD + 1 SSD.
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    Running 1024x768 at 32 bit colour.
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    Full Spec below (very long)
    Operating System
                MS Windows 7 Ultimate 32-bit SP1
    CPU
                Intel Core i5 750  @ 2.67GHz            31 °C
                Lynnfield 45nm Technology
    RAM
                4.00 GB Dual-Channel DDR3 @ 666MHz (9-9-9-24)
    Motherboard
                Gigabyte Technology Co., Ltd. P55-UD5 (Socket 1156)      37 °C
    Graphics
                DELL 1503FP (1024x768@60Hz)
                DELL 1503FP (1024x768@60Hz)
                896MB GeForce GTX 260 (CardExpert Technology)           49 °C
    Hard Drives
                117GB OCZ-AGILITY3 (SATA)         128 °C
                977GB Seagate ST31000528AS (SATA)      35 °C
                1954GB Western Digital WDC WD2001FASS-00W2B0 (SATA)      43 °C
                147GB Western Digital WDC WD1500HLFS-01G6U1 (SATA)        37 °C
    Optical Drives
                HL-DT-ST DVDRAM GH22LS50
    Audio
                Realtek High Definition Audio
    Operating System
                MS Windows 7 Ultimate 32-bit SP1
                Installation Date: 01 August 2011, 18:43
                Serial Number: TGF2C-HMWQG-GQ4R2-C4V6C-Y49WK
                            Windows Security Center
                                        User Account Control (UAC)  Disabled
                                        Firewall            Disabled
                            Windows Update
                                        AutoUpdate     Download Automatically and Notify Prior to Install
                            Windows Defender
                                        Windows Defender     Enabled
                            Antivirus
                                        Antivirus          Enabled
                                        Company Name         ESET
                                        Display Name ESET NOD32 Antivirus
                                        Product Version          4.2.64.12
                            Environment Variables
                                        USERPROFILE          C:\Users\Nick
                                        SystemRoot    C:\Windows
                                                    User Variables
                                                                TEMP  C:\Users\Nick\AppData\Local\Temp
                                                                TMP    C:\Users\Nick\AppData\Local\Temp
    Machine Variables
                ComSpec        C:\Windows\system32\cmd.exe
                FP_NO_HOST_CHECK        NO
                OS       Windows_NT
                Path
                C:\Program Files\NVIDIA Corporation\PhysX\Common
                C:\Windows\system32
                C:\Windows
                C:\Windows\System32\Wbem
                %SYSTEMROOT%\System32\WindowsPowerShell\v1.0\
                C:\Program Files\Microsoft SQL Server\100\Tools\Binn\
                C:\Program Files\Microsoft SQL Server\100\DTS\Binn\
                C:\Program Files\QuickTime\QTSystem\
                PATHEXT       .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
                PROCESSOR_ARCHITECTURE    x86
                TEMP  C:\Windows\TEMP
                TMP    C:\Windows\TEMP
                USERNAME   SYSTEM
                windir   C:\Windows
                PSModulePath            C:\Windows\system32\WindowsPowerShell\v1.0\Modules\
                NUMBER_OF_PROCESSORS        4
                PROCESSOR_LEVEL          6
                PROCESSOR_IDENTIFIER x86 Family 6 Model 30 Stepping 5, GenuineIntel
                PROCESSOR_REVISION    1e05
                windows_tracing_logfile          C:\BVTBin\Tests\installpackage\csilogfile.log
                windows_tracing_flags           3
                asl.log  Destination=file
                CLASSPATH
                C:\Program Files\QuickTime\QTSystem\QTJava.zip
                QTJAVA         C:\Program Files\QuickTime\QTSystem\QTJava.zip
    CPU
                            Intel Core i5 750
                                        Cores  4
                                        Threads           4
                                        Name  Intel Core i5 750
                                        Code Name    Lynnfield
                                        Package          Socket 1156 LGA
                                        Technology     45nm
                                        Specification   Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
                                        Family 6
                                        Extended Family         6
                                        Model  E
                                        Extended Model          1E
                                        Stepping          5
                                        Revision          B1
                                        Instructions      MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, Intel 64
                                        Virtualization    Supported, Enabled
                                        Hyperthreading           Supported, Disabled
                                        Fan Speed      1000 RPM
                                        Bus Speed      133.2 MHz
                                        Rated Bus Speed        2398.2 MHz
                                        Stock Core Speed      2666 MHz
                                        Stock Bus Speed        133 MHz
                                        Average Temperature            30 °C
                                                    Caches
                                                                L1 Data Cache Size    4 x 32 KBytes
                                                                L1 Instructions Cache Size     4 x 32 KBytes
                                                                L2 Unified Cache Size            4 x 256 KBytes
                                                                L3 Unified Cache Size            8192 Kbytes
    RAM
                            Memory slots
                                        Total memory slots     4
                                        Used memory slots     2
                                        Free memory slots      2
                            Memory
                                        Type    DDR3
                                        Size     4096 MBytes
                                        Channels #      Dual
                                        DRAM Frequency      666.2 MHz
                                        CAS# Latency (CL)    9 clocks
                                        RAS# to CAS# Delay (tRCD)            9 clocks
                                        RAS# Precharge (tRP)           9 clocks
                                        Cycle Time (tRAS)     24 clocks
                                        Command Rate (CR) 1T
                            Physical Memory
                                        Memory Usage           63 %
                                        Total Physical 3.49 GB
                                        Available Physical       1.28 GB
                                        Total Virtual     6.98 GB
                                        Available Virtual          4.27 GB
                            SPD
                                        Number Of SPD Modules      2
    Motherboard
                Manufacturer  Gigabyte Technology Co., Ltd.
                Model  P55-UD5 (Socket 1156)
                Chipset Vendor           Intel
                Chipset Model DMI Host Bridge
                Chipset Revision         11
                Southbridge Vendor    Intel
                Southbridge Model      P55
                Southbridge Revision  05
                System Temperature  37 °C
                            BIOS
                                        Brand  Award Software International, Inc.
                                        Version            F11c
                                        Date    11/09/2010
                            Voltage
                                        CPU CORE    0.832 V
                                        MEMORY CONTROLLER    1.584 V
                                        +3.3V  3.280 V
                                        +5V     4.946 V
                                        +12V   3.072 V
                                        -12V    -12.352 V
                                        -5V      -0.960 V
                                        +5V HIGH THRESHOLD       3.629 V
                                        CMOS BATTERY      3.296 V
                                        CPU    0.832 V
                            PCI Data
                                                    Slot PCI
                                                                Slot Type         PCI
                                                                Slot Usage      Available
                                                                Bus Width        32 bit
                                                                Slot Designation          PCI
                                                                Slot Number    0
                                                    Slot PCI
                                                                Slot Type         PCI
                                                                Slot Usage      Available
                                                                Bus Width        32 bit
                                                                Slot Designation          PCI
                                                                Slot Number    1
    GeForce GTX 260
                GPU    GT200
                Device ID        10DE-05E2
                Revision          A2
                Subvendor      CardExpert Technology (10B0)
                Current Performance Level    Level 1
                Current GPU Clock    300 MHz
                Current Memory Clock           250 MHz
                Current Shader Clock 600 MHz
                Voltage            1.050 V
                Technology     55 nm
                Die Size           576 nm²
                Transistors      1400 M
                Release Date  Jun 16, 2008
                DirectX Support          10.0
                DirectX Shader Model            4.0
                OpenGL Support        3.0
                Bus Interface  PCI Express x8
                Temperature   48 °C
                Driver  nvlddmkm.sys
                Driver version 8.17.12.8562
                ForceWare version     285.62
                BIOS Version  62.00.49.00.03
                ROPs  28
                Shaders           192 unified
                Memory Type GDDR3
                Physical Memory        896 MB
                Virtual Memory           2432 MB
                Bus Width        64x7 (448 bit)
                Anti Aliasing Modes    -?-
                Filtering Modes           Bilinear, Trilinear, 2x Anisotropic, 4x Anisotropic, 8x Anisotropic, 16x Anisotropic
                Noise Level     Moderate
                Max Power Draw        182 W
                            Count of performance levels : 3
                                                    Level 1 - "Default"
                                                                GPU Clock     300 MHz
                                                                Memory Clock            250 MHz
                                                                Shader Clock  600 MHz
                                                    Level 2 - "2D Desktop"
                                                                GPU Clock     400 MHz
                                                                Memory Clock            250 MHz
                                                                Shader Clock  800 MHz
                                                    Level 3 - "3D Applications"
                                                                GPU Clock     625 MHz
                                                                Memory Clock            1100 MHz
                                                                Shader Clock  1348 MHz
    Hard Drives
                            OCZ-AGILITY3
                                        Manufacturer  Unknown manufacturer
                                        Heads  16
                                        Cylinders         16383
                                        SATA type      SATA-II 3.0Gb/s
                                        Device type     Fixed
                                        ATA Standard ATA8-ACS
                                        LBA Size         48-bit LBA
                                        Power On Count         57 times    
                                        Power On Time          142 Days 7 Hours
                                        Speed, Expressed in Revolutions Per Minute (rpm)  Not used (SSD Drive)
                                        Features          S.M.A.R.T., APM, NCQ, TRIM, SSD
                                        Transfer Mode            SATA III
                                        Interface          SATA
                                        Capacity          117GB
                                        Real size         120,034,123,776 bytes
                                        RAID Type      None
                                                    S.M.A.R.T
                                                                01 Read Error Rate    095 (095 worst) Data 00005FBC5E
                                                                05 Reallocated Sectors Count            100 (100) Data 0000000000
                                                                09 Power-On Hours (POH)    097 (097) Data 0000000D57
                                                                0C Device Power Cycle Count          100 (100) Data 0000000039
                                                                AB       000 (000) Data 0000000000
                                                                AC       000 (000) Data 0000000000
                                                                AE       000 (000) Data 000000000C
                                                                B1        000 (000) Data 0000000001
                                                                B5        000 (000) Data 0000000000
                                                                B6        000 (000) Data 0000000000
                                                                BB Reported Uncorrectable Errors    100 (100) Data 0000000000
                                                                C2 Temperature         128 (129) Data 0000810080
                                                                C3 Hardware ECC Recovered          120 (120) Data 00005FBC5E
                                                                C4 Reallocation Event Count 100 (100) Data 0000000000
                                                                C9 Soft Read Error Rate        120 (120) Data 00005FBC5E
                                                                CC Soft ECC Correction        120 (120) Data 00005FBC5E
                                                                E6 GMR Head Amplitude       100 (100) Data 0000000064
                                                                E7 Temperature          100 (100) Data 0000000000
                                                                E9        000 (000) Data 0000000622
                                                                EA       000 (000) Data 00000005B3
                                                                F1 Total LBAs Written 000 (000) Data 00000005B3
                                                                F2 Total LBAs Read   000 (000) Data 0000000C34
                                                                Temperature   128 °C
                                                                Temperature Range   bad (greater than 55 °C)
                                                                Status  Good
                            Partition 0
                                        Partition ID      Disk #0, Partition #0
                                        Disk Letter       C:
                                        File System     NTFS
                                        Volume Serial Number           4E0A8E19
                                        Size     112GB
                                        Used Space    53GB (48%)
                                        Free Space     59GB (52%)
    ST31000528AS
                Manufacturer  Seagate
                Form Factor    3.5"
                Heads  16
                Cylinders         16383
                SATA type      SATA-II 3.0Gb/s
                Device type     Fixed
                ATA Standard ATA8-ACS
                LBA Size         48-bit LBA
                Power On Count         101 times    
                Power On Time          283 Days 17 Hours
                Speed, Expressed in Revolutions Per Minute (rpm)  7200
                Features          S.M.A.R.T., AAM, NCQ
                Transfer Mode            SATA II
                Interface          SATA
                Capacity          977GB
                Real size         1,000,204,886,016 bytes
                RAID Type      None
    Partition 0
                Partition ID      Disk #1, Partition #0
                Disk Letter       E:
                File System     NTFS
                Volume Serial Number           B8792F94
                Size     932GB
                Used Space    304GB (33%)
                Free Space     627GB (67%)
    WDC WD2001FASS-00W2B0
                Manufacturer  Western Digital
                Form Factor    TB/3.5-inch (new format)
                Business Unit/Brand   Desktop/WD Caviar®
                Interface/Connector    SATA 3 Gb/s with 22-pin SATA connector/SATA 1.5 Gb/s with 22-pin SATA connector (Mobile)
                Heads  16
                Cylinders         16383
                SATA type      SATA-II 3.0Gb/s
                Device type     Fixed
                ATA Standard ATA8-ACS
                LBA Size         48-bit LBA
                Power On Count         157 times    
                Power On Time          405 Days 3 Hours
                Speed, Expressed in Revolutions Per Minute (rpm)  7200
                Features          S.M.A.R.T., APM, AAM, NCQ
                Transfer Mode            SATA II
                Interface          SATA
                Capacity          1954GB
                Real size         2,000,398,934,016 bytes
                RAID Type      None
                            Partition 0
                                        Partition ID      Disk #2, Partition #0
                                        Disk Letter       F:
                                        File System     NTFS
                                        Volume Serial Number           5CB9E9C6
                                        Size     1863GB
                                        Used Space    1651GB (89%)
                                        Free Space     211GB (11%)
    WDC WD1500HLFS-01G6U1
                Manufacturer  Western Digital
                Form Factor    GB/2.5- to 3.5-inch backplane adapter
                Business Unit/Brand   Enterprise/WD VelociRaptor®
                Interface/Connector    SATA 3 Gb/s with 22-pin SATA connector/SATA 1.5 Gb/s with 22-pin SATA connector (Mobile)
                Heads  16
                Cylinders         16383
                SATA type      SATA-II 3.0Gb/s
                Device type     Fixed
                ATA Standard ATA8-ACS
                LBA Size         48-bit LBA
                Power On Count         257 times    
                Power On Time          706 Days 8 Hours
                Speed, Expressed in Revolutions Per Minute (rpm)  10000
                Features          S.M.A.R.T., AAM, NCQ
                Transfer Mode            SATA II
                Interface          SATA
                Capacity          147GB
                Real size         150,035,717,632 bytes
                RAID Type      None
    Partition 0
                Partition ID      Disk #3, Partition #0
                Size     99.0 MB
    Partition 1
                Partition ID      Disk #3, Partition #1
                Disk Letter       D:
                File System     NTFS
                Volume Serial Number           92D68756
                Size     140GB
                Used Space    106GB (76%)
                Free Space     34.0GB (24%)
    Audio
                            Sound Cards
                                        Realtek High Definition Audio
                                        Logitech Mic (Communicate STX)
                            Playback Devices
                                        Speakers (Realtek High Definition Audio)      (default)
                                        Realtek Digital Output (Realtek High Definition Audio)
                            Recording Devices
                                        Microphone (Realtek High Definition Audio)  (default)
                                        Microphone (2- Logitech Mic (Communicate STX))
                                        Realtek Digital Input (Realtek High Definition Audio)
                            Speaker Configuration
                                        Speaker type  Stereo
    Peripherals
                            Microsoft USB Dual Receiver Wireless Keyboard (IntelliType Pro)
                                        Device Kind    Keyboard
                                        Device Name  Microsoft USB Dual Receiver Wireless Keyboard (IntelliType Pro)
                                        Vendor            Microsoft
                                        Location          Microsoft Hardware USB Keyboard
                                                    Driver
                                                                Date    5-18-2011
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