Premier Pro Has stoped working

Premier Pro cc wont launch ever time I try it comes up with this message "Premier Pro has stopped working: A problem caused the program to stop working. Windows will close the program and notify you if a solution is available." All other programs still open fine. I've tried restarting and reinstalling.

More information needed for someone to help... please click below and provide the requested information
-PPro Information FAQ http://forums.adobe.com/message/4200840
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Similar Messages

  • "Premier Pro has stopped working"

    Just installed CC app on a custom, vendor-built, Intel Core i7-3720QM CPU @ 2.60GHz laptop, then downloaded PPro CC. (Prior to putting CC app on laptop, I already had CS6 Production Studio Premium installed).
    PPro CC seems to have installed correctly, as well as AME CC, but I keep getting msg that "Premier Pro has stopped working".
    Device Mgr shows:
       Intel HD Graphics 4000 and
       NVIDIA GeForce GTX 675M
    Clicking to let Windows search for a solution does not help.
    Got these details:
    Problem signature:
      Problem Event Name:    BEX64
      Application Name:    Adobe Premiere Pro.exe
      Application Version:    7.0.0.342
      Application Timestamp:    5176598d
      Fault Module Name:    StackHash_1dc2
      Fault Module Version:    0.0.0.0
      Fault Module Timestamp:    00000000
      Exception Offset:    0000000000000000
      Exception Code:    c0000005
      Exception Data:    0000000000000008
      OS Version:    6.1.7601.2.1.0.256.48
      Locale ID:    1033
      Additional Information 1:    1dc2
      Additional Information 2:    1dc22fb1de37d348f27e54dbb5278e7d
      Additional Information 3:    cbc5
      Additional Information 4:    cbc5ec6970b2af35927ad67117ca57e2
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt
    I'm not the tech-head I used to be and welcome solutions from experienced/knowledgeable users.
    Thanks.

    >PPro CC is at least starting-up now.
    >Device Mgr shows:    Intel HD Graphics 4000 and    NVIDIA GeForce GTX 675M
    You may find that your ultimate solution will be do disable the Intel in BIOS and use the more powerful nVidia
    Dual video laptop problems
    -http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
    -http://forums.adobe.com/thread/1001579
    -Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
    -link to why http://forums.adobe.com/message/4685328
    -http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

  • Premier Pro has stopped working afet exsporting media after 20-25 %?

    Any help?

    Nobody can know. You are not providing any system info or details about to which format you are exporting on what drives using what settings based on what timeline/ footage. You need to provide a lot more info. In any case, ask in the Premiere Pro forum.
    Mylenium

  • Premiere pro has stopped working and must close

    Premier pro has been installed through CC and will not launch. 'has stopped working and must close'
    drivers up to date
    have signed in and out of CC
    have uninstalled and re-installed all premiere pro content including cache
    have changed the compatibility mode and tried using as admin
    still the program will not launch.

    >drivers up to date
    Did you verify that at the vendor site?
    For Windows, do NOT rely on Windows Update to have current driver information
    What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    What is your exact graphics adapter driver version?
    -you need to go direct to the vendor web site and check updates for yourself
    ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
    Do you have dual graphics adapters?
    Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
    IF YES, read below
    -http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
    -http://forums.adobe.com/thread/1001579
    -Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
    -link to why http://forums.adobe.com/message/4685328
    -http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

  • Elements 11 on macbook pro has stopped working and i can't re-install as its no longer available?

    Elements 11 on macbook pro has stopped working and i can't re-install as its no longer available?

    Further info:
    Running on a macbook pro.
    Purchased through the apple app store.
    Worked fine prior to mavricks update.
    I have read where others have had this issue, the general response has been that they have had no support from adobe in resolving the problem. One guy said he managed to get issued a new download of the softwear that works fine with mavricks.
    so there is a fix avalible but for some reason its not been a general update for all customers with premier elements 11?

  • Have a problem ... not loaded project.  Premier pro has encoutered an error  [f:\ppro603_Win64\shared\adobe\mediacore\mediafoundation\api\inc\keyframe/k]  }

    Have a problem ... not loaded project. working on it for 8 months. never was nothing like this either with him or with other projects. When you load a project Premier generates an error .{ Premier pro has encoutered an error  [f:\ppro603_Win64\shared\adobe\mediacore\mediafoundation\api\inc\keyframe/k]  }    Create the eve autosave project also not loaded. When I sav'd the project for the last time about the Premiere pro me warned about any problems and save projects without any problems. It is only one thing was unusual in the program - the timeline when switching between sikventsy constantly dropped as user's settings. And as usual. I tried to load the project from another computer. Import the project into the after Effects . import the project into a new project about Premier pro. But it did not solve the problem. all the time the error. Please help, a lot of work in this project. This is a great betrayal of the Premier pro...

    Hi Pochtawood,
    Yes, uninstalling iCloud will allow you to create new projects.
    For legacy projects, you can repair them with a patch created by a user.
    Details and links to the patch are here: Re: Debug event f:\mightysilt_win64\shared\adobe\mediacore\mediafoundation\api\inc\keyframe
    Thanks,
    Kevin

  • Iphoto on my macbook pro has stopped working. It comes up with a message saying that the library is either being used by another user or it is unreadable. Any ideas why I should be receiving this message?

    MacBook Pro 2009
    Model Identifier: MacBookPro5,1
    Processor  2.4 GHz Intel Core 2 Duo
    Memory  4 GB 1067 MHz DDR3
    Software  OS X 10.8.5 (12F45)
    Iphoto '11
    Iphoto on my macbook pro has stopped working. It comes up with a message saying that the library is either being used by another user or it is unreadable. Any ideas why I should be receiving this message?
    "Your photo library is either in use by another application or has become unreadable"
    Offered solution doesn't work:
    Shut down and restart your computer, and then open iPhoto again. If the problem persists, try rebuilding your photo library. To do this, quit iPhoto, and then reopen it while keeping the Option and Command keys pressed. You can also try restoring your photo library from a backup.
    I have already copied my photographs to the a library manager but when I tried to reuse iphoto and import the photos back into iphoto, it would not let me.
    I can't download photographs from my iphone or my digital camera.
    Any ideas on how I can solve this problem?
    There is a possibility that when I went to update applications that I started to install Mavericks which I then interrupted and cancelled. I am not definite that this caused this problem but it was at about the same time as when this problem started.
    Many thanks,
    Ed

    I have already copied my photographs to the a library manager but when I tried to reuse iphoto and import the photos back into iphoto, it would not let me.
    You can't "copy" your photos to the "library manager", there is just no way to any such thing.
    Option 1
    Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
    If that fails:
    Option 2
    Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
    This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
    Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.  
    Regards
    TD

  • My computers hard drive has stoped working, how can I retrieve my Itunes library from my computer?

    My computers hard drive has stoped working. How can I retrieve my itunes library? My back ups were on this hard drive as well.
    When I brought my computer to be fixed they said they would retrieve photos and music and documents but loose my programs. That being said I am not sure if I will recover my music from itunes because it may fall under the program category. I support itunes by purchasing from itunes, but now i am in a position where i may loose years of purchassing music and it has me feeling a little bit sick to be honest...the stress this is causing is really big. DÙoes anyone have any experience with this type of problem?
    Help is appreciated, thank you.

    If the data is recoverable from the drive then they should have recovered the entire iTunes folder which includes the library database. Restore this into the <User's Music> folder of a replacement system, install iTunes, and it should be as before.
    See also  Recover your iTunes library from your iPod or iOS device. Even if you don't have one there should be some useful links...
    tt2

  • My iphone 3g is not charging and the middle button has stoped working please help. My phone has no power now

    My iphone 3g is not charging and the middle button has stoped working please help. My phone has no power now an i need help

    For a broken home button you can find your options here http://www.apple.com/support/service/

  • Oracle forms 6i designer has stopeed working when opening canvas?

    forms 6i
    Hi to all,
    i have facing one problem when opening form canvas.i get the error message like this "oracle forms 6i designer has stopeed working".
    any one help please
    Regards,
    Stevie

    Hi
    no os no db version not enough information ..!
    Pls try to send adequate information Pls& look at the following thread this might help
    connecting form 6i  to oracle database 10G express edition
    Amatu Allah

  • 99 or 100% when it says Premiere Pro has stopped working and needs to close. What's going on?

    I am using the premiere pro trial at the moment and have been trying to render a video for a solid week now. My computer is far more powerful then the recommended specs and yet it still takes 2 hours to attempt to export a 3 minute video (that isn't even heavily edited) and not only that but it will get to 99 or 100% when it says Premiere Pro has stopped working and needs to close. I have used earlier versions of the product before and never had such problems, even my 2 year old laptop could breeze exporting. What's going on?

    Thanks, I'm a bit new to asking for help!
    Version : Premiere Pro CC 2014.2 (8.2)
    It is up to date
    I'm using Windows 8.1 build 9600
    My sources are contained in .mov, .mp4 and .png. The codec I'm trying to use is H.264
    After I set the project to export I got this error message every time it gets to either '99' or '100%' completed. "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
    I have never had such a problem with the program which makes me think it might have something to do with a recent update.
    No other notable software was running during the export.
    I don't have any third-party effects or codecs installed.
    I have 64 bit OS and processor, Intel i5 - 4670K quad core clocked at 3.40 GHz. 12 GB of RAM. And a GTX 770 with 2GB of video RAM.
    Unless it was installed in the trial, I do not have the Mercury Playback Engine.
    And finally, it can be noticeably choppy during the preview when it gets to the part I don't have rendered but is fine again for a bit if I replay those parts. A part from being a bit slower then usual, I didn't actually run into a major problem until I started exporting.
    Thank you for the help! Any suggestions?

  • CCPremier pro has stopped working. It never worked

    CCPremier pro has stopped working. It never worked. please help

    More information needed for someone to help... please click below and provide the requested information
    -Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

  • When I close an Adobe doc I get a message that it has stoped working and a error msg

    When I close an Adobe doc I get a message that it has stoped working and a error msg - The instruction at 0x7734464a referenced memory at 0x00000010. The memory could not be read. This is very annoying. Word 2010 does almost the same thing.
    Please help!

    I found the file but when I added it to the  list for the Data  Execution Program to ignore , I received a message that the Program.x86/itunes file must have the DEP on in order to run. Anyone else having this problem ?

  • Premiere Pro has stopped working. Windows can't open it

    Hi
    When I lauch Premiere Pro, I get this error message: "Premiere Pro has stopped working" Then I get this one: " A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
    I even uninstalled and re-install the program. but I get the same error. I'm sure this must be an easy-fix for somebody out there. Please help.

    There is much more help in that forum http://forums.adobe.com/community/premiere?view=discussions
    When you go to the program forum for help, you need to provide a LOT more information
    -PPro Information FAQ http://forums.adobe.com/message/4200840
    Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
    IF YES, read below
    -http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
    -http://forums.adobe.com/thread/1001579
    -Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
    -link to why http://forums.adobe.com/message/4685328
    -http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
    IF NO, read below
    What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    What is your exact graphics adapter driver version?
    Have you gone to the vendor web site to check for a newer driver?
    For Windows, do NOT rely on Windows Update to have current driver information
    -you need to go direct to the vendor web site and check updates for yourself
    ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

  • Premiere Pro has stopped working

    Premiere Pro has been working fine everyday since Christmas.
    I have made no changes to anything on the Computer, but suddenly this evening I get message every time I try to enter Premire Pro.  that Premiere Pro has stopped working and windows is checking for solution, and I am unable to open any of my projects.
    I have checked all drivers and gedt messages they are all working correctly.
    David Wells

    Thank you John for your help
    I have a AMD Radeon HD 7570 Driver Version 13.152.0.0
    I had already been to their site and run AMD Driver AutoDetect without any luck
    I have been  using Adobe Creative Cloud for the year since I first purchased this computer, and every programme except Premiere Pro is working OK.  I had a similar problem a few months ago after I upgraded from Windows 8 to Windows 8.1 and I then uninstalled Premiere Pro,  and deleted the AMD Beta Drivers which I had installed from AMD Catalyst following a recommendation on the Forum, and when I reloaded Premiere Pro everything worked OK  without the Beta Drivers, .and although I still received messages Premiere Pro has stopped working some times, until yesterday I had always opened  Premiere Pro after a couple of tries.  
    I was going to uninstall Premiere Pro this morning, but  following your E Mail I went back to AMD and thought I would try downloading Beta Drivers from AMD Catalyst and  Premiere Pro opened first time of asking.
    The joys of Computers, Lets hope it keeps working now
    Thanks a lot
    David

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