Premier pro is telling me my trial has expired however I have a student year long subscription?

They ask for a serial number but according to the website there is no serial number for student subscriptions. Mine is set to end Nov. 2014.
I tried uninstalling and reinstalling the program and that didn't work.

http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
-has a link about why you are prompted to enter a serial number
or
Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Similar Messages

  • Creative cloud software says my free trial has expired, but I have bought one year plan

    I bought one year student plan to use creative Cloud for my homework. But every time I try to use the software, it always say my trial has expired and I have to buy the actuarial software. I don't get it, I paid one year student plan, why I always use the trial. Now I can't even use it on my Mac anymore. I have homework due next week. I really need help!!!
    Thanks

    Hi,
    Please refer to the help document below:
    Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
    Regards,
    Sheena

  • Keep geting told my trial has expired but i have creative cloud

    Hello
    I cant seem to work out how to get my programs working..
    I keep getting told my Trial has expired but I have bought a Creative Cloud subscription.
    Please help,
    Monike

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I downloaded my free trial of Premiere yesterday, and today it's telling me my trial has expired. What happened?

    I downloaded my free trial of Premiere Pro yesterday, and today it's telling me my trial has expired. What happened?
    I had downloaded a trial a few months back, and used it just fine.  Obviously, that trial expired.
    A few days ago I received an email telling me that due to new updates, they (Adobe) was resetting my trial.
    Last night I updated the app, and started a new project.  However, today I am unable to open my project, and keep getting a notice from Adobe telling me that my 'trial has expired.'
    What gives??  Anyone had this happen to them before and know a way around it?
    Thanks!

    Thanks John!  This did help.
    I found out from the Video team at Adobe that the retrial was only valid for one day.
    Unfortunately this wasn't communicated in the offer I was given.
    Appreciate your help!

  • I downloaded trial version of PS CC and then subscribed to the cloud package including PS and Lr. I cannot open PS, just keep telling me that trial has expired. Any suggetions?

    Can any one help?
    I have subscribed to the cloud package including Ps and Lr after previously downloading the Ps CC trial.
    Cannot open up a newly downloaded Ps, just keeps saying that my trial has expired.
    I have looked online for help but just keep going around in circles.

    Hi gavinjpriest,
    You can license the trial version software with your Adobe ID and activate the software.
    The subscription is linked to your Adobe ID.
    Regards,
    Rave

  • Keep getting message that trial has expired, but I have a subscription

    I cannot access AI.  I keep getting a message that my trial has expired, but I have a subscription to creative cloud.  I tried to uninstall AI , but then the Adobe Manager states that the app is still installed.  What can I do

    Hi awoermke,
    Considering the fact that
    1.The CC payment has transacted completely
    2. You have 20or100gb of space (CC Individual/CC Team), you can check it by clicking on the "inverted triangle" beside the logo when you sign in to www.creative.adobe.com. This space allocation indicates that you have subscripton not trial(2gb).
    Then:
    Please check for the language in which you have purchased CC.
    Say for example you have purchased CC for International English & International English wasn't selected when you installed that can also be an explanation for the product running in trial mode. We have this document on the issue.
    http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.htm l
    In case the language is fine, then
    log out & log back in of the CC Desktop App as it will update CC,
    Launch any product, click on the option of "license this software" Sign in, CC should be activated.
    Hope it works.
    Regards,
    Rajshree

  • Creative cloud software says my free trial has expired, but I have a paid subscription

    my creative cloud software says my free trial has expired, but I have a paid subscription and money was taken out of my account so I know it is paid. help!

    My problem with Adobe's recognition of my Adobe ID was solved by the chat support. The file "host" was changed, so that Adobe products no longer was blocked. Try the chat.
    With Kindly Regards
    Palle Tørnqvist
    Den 08/04/2013 kl. 14.10 skrev TimmyC123456 <[email protected]>:
    Re: creative cloud software says my free trial has expired, but I have a paid subscription
    created by TimmyC123456 in Adobe Creative Cloud - View the full discussion
    I'm having the same problem. Subscribed to Creative Cloud. All the apps showing as 'Try' rather than the 'Download' buttons that apepar on a colleagues machine (who subscribed a few months ago). When I load the trial of Indesign, if I select 'licence software' - no space to put Adobe ID, only serial number which I don't have with the Creative Cloud membership.
    Tried everything that has been suggested. Updated everything in Adobe App' Manager. Gone back to open Indesign - still just has boxes for serial number.
    Please sort this out Adobe. I've wasted half a day trying to install on my machine and still have the rest of the studio to do.
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5215835#5215835
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5215835#5215835
    To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5215835#5215835. In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • I cant download Premiere Pro because it says my trial has expired

    i recently started paying for creative cloud single app (premiere pro) but i cant download the program because it continues to say my trial has expired. How do i get the software then?

    Contact Customer Care 

  • I can't watch my adobe premiere pro cc movie now the trial has expired

    Hi all,
    I tried the trial version of adobe premiere pro cc and enjoyed it very much - I made a short movie using it but now the trial version has expired I can no longer watch the movie I made or show it to anyone :-(  I realise now that I should have saved it as an .avi file for example so that I could use it after the trial expired.  Is there any way I can do this now or has anyone got any suggestions?  I can't afford to buy the full version at the moment but would like to at least keep the video I spent so long making!
    Thanks in advance

    The only way to open a Premiere Pro CC project is to have PProCC
    Your original files are where you left them, but the work you did is only available if you have PProCC
    Can you afford under $100 for Premiere Elements? (although, it may be best to wait... version 11 is current, and v12 "should" be out in the next month or two for holiday shopping)
    Premiere Elements will NOT open your PProCC project, but at least it costs less... and is still a one time purchase, not a monthly rental
    http://forums.adobe.com/community/premiere_elements if you have questions about that program

  • I purchased a subscription for Acrobaat PROyesterday.  Today it is telling me my trial has expired and the program won't open

    how do I get the program to run?

    You have to open Acrobat and activate it. The subscription on line does not do the update, but that is done in the program that queries for your subscription information.

  • Can't get rid of "Master Collection Trial. Your trial has expired."

    Can't get rid of "Master Collection Trial. Your trial has expired." I have Adobe Pro and can't use it because I tried the Master Collection Trial. Please help.

    Have you purchased Master Collection?  If so please click on the License this Software button and enter your Adobe ID and serial number to enable the software.

  • Desktop module has been disabled and I dont know where to go to reactivate it with my serial number. I have used LR5 for a bit, and the trial has expired. please explian

    How do i reactivate my desktop module after the trial has expired. I have a serial number but no idea how to make it work

    The Develop-Disabled message is usually for the CC version of LR that comes with PS as part of the Photography Plan for $10/month.
    A serial number would be for the non-CC version of LR.
    If you have purchased the non-CC version of LR, then uninstall the CC version, or whatever version of LR you have using your normal OS-uninstall procedures, then download and install the non-CC version of LR from the Adobe Updates page, version LR 5.7, and register with the serial number you have:
    http://www.adobe.com/downloads/updates/

  • My free trial says it has expired yet I have only just downloaded it

    I have spend the last few hours installed illustrator cc onto my mac. it has fully downloaded yet when i go to install the software it says my trial has expired yet I have only downloaded it this evening and have not used a free trial on any other software.
    Could someone please advise me on how to continue with my free trial. Thanks

    Hi, I am following with interest as I have the same problem. I've just downloaded Photoshop and illustrator for the first time for a trial. Photoshop works but Illustrator says my trial has expired. Can someone advise? thank you!

  • "Acrobat XI Pro Trial has expired" Error Message

    I subscribe to Creative Cloud and have Acrobat XI Pro, among other programs, on a monthly subscription.
    Today I got an error message "Acrobat XI Trial has expired" when I tried to open a pdf document, and also when I tried to open the program through a shortcut on my desktop.
    I was able to use Photoshop today.
    What's going on with Acrobat XI Pro?

    Hi BettyDabney,
    Open the CC App
    If applicable, let CC aPP complete any automatic updates and log out of it.
    Sign in with your Adobe ID.
    Open the Acrobat CC application .
    The prompt that you get for "trial has expired" also has an icon of "license this software" at the bottom left hand corner.
    Please click on it & sign in, the trial be converted to subscription. Please try this & let us know if it worked for you.
    Regards,
    Rajshree

  • Premiere Pro Trial has expired

    Why do I get the message "Premiere Pro Trial has expired" when I try to open my Creative Cloud software? Paying for software and not beeing able to work on it is a very bad deal.

    Please click the License This Software button and that should fix the issue. You may need to sign in again with your Adobe ID.

Maybe you are looking for

  • Logo on all pages in sapscript

    ...At the moment I can get on first page  but How to get logo on all pages..help? Thanks Edited by: BrightSide on Nov 9, 2010 8:39 AM

  • Unable to start crs on single-node instance

    Hello - I am running 11.1.0.7 for my ASM instance, and I am unable to start crs. I get the following error message: [root@mbiwfhmdwee 624]# ./crsctl start crs Attempting to start Oracle Clusterware stack Failure at scls_scr_create with code 1 I just

  • Java.sql.SQLException occurs in bind variable

    Hi., I am using jdev11.1.5 I had created a vo based on the following code select count(*) "var_count",aj_appl       from appl_journals where aj_status = :status and aj_appl = :ajappl or :ajappl is null group by aj_applIn this i am passing status ,aja

  • Ipod to Itunes(imediate help please)

    ok, I recently had to blow my computer away which blew away my songs. Please lord is there a way to put my songs from my ipod back on to the newly instaled itunes.PLEASE

  • IPod Video 5th Generation battery issue

    I just replaced my original ipod battery a few months ago. It was 4 years old and in serious need of a change. At first it was great. My play time increased noticeably and I hadn't run into ANY type of trouble with ipod. Everything was smooth. Howeve