Premier Pro locks up intermittently when trying to export media files

Running Creative Suite 6 Production Premium Win ESD on Windows 7. Premier Pro locks up intermittently when trying to export media files. We have updated all Adobe and Windows software. Error message says PP has encountered a problem and will close. Can anyone help?

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Similar Messages

  • QT Pro freezes at "nitializing" when trying to export video files

    I paid for QT Pro so I can convert avi's and dvd's to my iPod but I have not been able to convert anything so far.... Any hints??

    If you can't play in the free QuickTime Player you can't export it using the Pro upgrade.
    QuickTime Player can't even open CSS encrypted DVD's and third party software is required to convert even those that do not have encryption.

  • Premiere Pro CC crashes when trying to Export Media

    I really hope someone can help me with this.
    I bought a brand new Dell XPS 15 because I will be studying multimedia production next year. Next week I'm registering for the art school and I'll be able to buy a CC student license. I installed the Creative Cloud Trial Version because I couldn't wait to check out the new features in Photoshop and Premiere Pro. However after working on a Premiere Pro project for several hours, the program crashed when trying the Export>Media function.
    As soon as I hit Export>Media in every project I make in Premiere Pro, the following dialog box pops up: "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project.". I'm not able to export my project, not even by using the keyboard shortcut Ctrl+M.
    I already tried reinstalling Creative Cloud, without any luck. Any idea what could be causing this? I really need this fixed before school starts, so help is much appreciated.
    Here are my system specs:
    - Intel Core i7-4712HQ processor
    - 16GB DDR3L RAM
    - Nvidia GeForce GT750M 2GB
    - 500GB SSD
    Thanks to everyone willing to take a look at my problem.

    Hi John,
    Thanks for your response. I checked all those links but I'm afraid none of those solves my problem. My GPU drivers are up to date and changing BIOS settings to fixed to disable Nvidia Optimus doesn't work as well.
    I checked Windows Event Viewer and the error shows as following:
    EventData
    Adobe Premiere Pro.exe
    8.0.0.169
    536f4f89
    MSVCR110.dll
    11.0.51106.1
    5098826e
    c0000409
    00000000000740c4
    21b4
    01cf994108252059
    C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
    C:\Windows\SYSTEM32\MSVCR110.dll
    a2ad4021-0534-11e4-8260-e82aea8638f9

  • Currently using Flash Pro CS5,  getting error when trying to open CS4 file.  Error is "Slides and Forms documents are not supported in this version of Flash. Please open in previous version.

    Currently using Flash Pro CS5,  getting error when trying to open CS4 file.  Error is "Slides and Forms documents are not supported in this version of Flash. Please open in previous version.  Has there been a fix or patch to this issue or do I have to convert back to CS4 to open the file?

    Having the same problem in CS6.  I can tell you that converting back to CS4 will NOT solve the problem.  It seems when support for backward compatibility is discontinued, there's just no way to get
    any help at all?  Absolute failure to provide any user support so far...

  • Why is Premiere getting an error when trying to export .MXF files?

    Hello!
    I have a video that I need to submit to DMDS and it must be a .mxf file. This is the first time I've ever had to export a .mxf so I am not too familiar with the type. I have been exporting every other type of file for years and never had an issue (H.264, quicktime, etc.). However, when I try exporting .mxf I get the generic rendering error which then stops the export.
    The first time I tried, the video was down to 12 minutes left (after about 2 and a half hours) when I got the error.
    The next time, it crashed right away with over 2 hours still remaining.
    So it does not seem to be a corrupt clip because: A) I've been rendering this video out as other file types for rough previews, drafts, etc and it's worked fine and B) The 2 crash times were on opposite ends of the spectrum.
    I am running an iMac with OSX 10.7.5, 3.06 Ghz Intel Core 2 Duo with 8GB ram...I am using Premiere Pro Version 6.0.0
    I do have Third Party plug ins installed but have never had an issue exporting in the past, only with this .mxf file.
    Thanks in advance for any and all help!

    If you have GPU accelertation enabled in Premiere Pro, try switching to Software Only.
    Are you queuing the job to AME or clicking "Export" in the Export Settings dialog (which encodes directly through Premiere)? Whichever path you're going down, try the other one.
    I'd also keep an eye on your resource usage, especially RAM, while encoding in progress. With 8GB of RAM, I'd be surprised if that were the problem.
    Lastly, if you're encoding through AME, then you might want to post on that product's forum: http://forums.adobe.com/community/ame

  • In iPhoto I get "unable to render file for export" when trying to export a file to an SD card?

    I have been trying to save jpg files to an SD card.  When I export from iPhoto is says "unable to render file for export".  It will let me export to the desktop.  Then when I try to copy or move to the SD card, it says the SD card does not have enought free space.  It's a 1 gig card and the files are under 100k.  I have tried different SD cards, formating the cards with the camera.  The card has 200 filles (57mb) when I started and wanted to add more.  I have ereased the card trying to see if that would help.  No go!  Any ideas?

    What is the filesystem on that card?
    i assume, you made sure that the little white lock mechanism at the side of the card is unlocked?
    Try, if you can set the "Ignore ownership on this volume" flag for the card in the "Get Info" panel for the card.

  • Lightroom crashes when trying to export any files

    When I try to export retouched files to hard drive files my Mac crashes and has to be force quitted. I thought this maybe a L'room 4 problem so I bought L'room 5 and it's still happening. What can I do?

    Thank you very much for your reply.
    You say I may not have enough resources and I wondered if I should tell you what I've got.
    I'm on an Early 1998 Mac Pro with 2x2.8 GHz quad-core Intel Xeon processors with 2gb of ram.
    I'm running it on OSX 10.8.4.
    Would more memory help as I can't afford a new Mac.
    Chris Hudson

  • Stalls when trying to export media to HD 1080p 25fps PAL

    Hi,
    I'm trying to export the media to HD 1080p 25fps PAL but it stalls about 10% into the export. I am able to export the sequence to Youtube 1080p 25fps PAL though although I don't know if this is suitable for TV broadcast quality.
    Does anyone know why it would be stalling when using the HD 1080p 25fps option in the drop down menu but not with the YouTube option? And will outputting using the Youtube option be suitable for TV broadcast standards?
    Thanks,
    Nelson

    You should probably check with the station on what specs they require.  My guess is neither of those options will be suitable.

  • Error when trying to copy media files on BB

    Hi
    Just got my first BB and it's the most amazing thing since Chuck Norris!!!
    But I'm feeling very frustrated
    I just can't seem to copy any media filed unto my BB, I keep getting errors....
    I've installed the software and connected my phone, when asked to connect with "Mass storage" and said NO. I go into the Roxio application to manage media files. I chose the correct folders and when I select a file and click on the "Copy down" or  "Copy down" button it gives for 3 options:
    Convert for optical playback
    Copy with no conversion
    Advanced conversion options
    Doesn't matter which one I choose it gives me the same error. It also doesn't matter if I choose "Device memory" or "Memory card". I keep getting the same error:
    One or more of the following files could not be transferred
    I might be doing something wrong because I'm still a BB virgin -Hope someone can please help )
    Thanks!

    Thanks
    But I thought that when you chose Mass storage  "YES" you cannot use the files on your phone?
    aka access music files for ringtones, etc?
    That's what I'm trying to do...

  • Why is illustrator crashing when trying to export .ai file as a .psd

    I am trying to export a fairly small .ai file (1mb) to a layered psd file. My computer has over 100gb of memory and during export says startup disk full then crashes illustrator and my file is not exported. I have exported with all rgb settings

    Here is an example of what I am trying to create... this brochure shows only the front cover as a single page, same with the back cover...
    http://www.thebeardmore.com/conference-brochure/
    my document is adding a extra white page next to the front and back cover changing them into spreads...
    C:\Users\RBrown\Desktop\1.html
    I have read an srticle which says you cant do anything about this... but then how has it been achieved in the example I have found online above?!
    Can anyone help me with this please?!?!

  • MacBook Pro Locks Up (freezes) when trying to import from iPhone6

    I have a MacBook Pro (13-inch, Early 2011) with the latest OS on it. Recently (regrettably) I did the update for Photos. First of all Photos is terrible compared to iPhoto. The layout and everything is just terrible. The worst is that as soon as I plug in my iPhone 6plus to import photos, everything locks up - totally freezes and the screen even goes black.
    How I undo the Photos update and continue with iPhoto without losing anything?
    Thanks

    I forgot to paste the details of the error log:
    Interval Since Last Panic Report: 105250 sec
    Panics Since Last Report: 13
    Anonymous UUID: AE0175B6-2007-4812-82BF-EFF25F7FD325
    Mon Aug 10 14:00:18 2009
    panic(cpu 0 caller 0x001B32B3): "Error 4 trying to transition CPU 1 to OFF"@/SourceCache/xnu/xnu-1228.15.4/osfmk/i386/acpi.c:154
    Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
    0x5653fd28 : 0x12b4c6 (0x45f91c 0x5653fd5c 0x13355c 0x0)
    0x5653fd78 : 0x1b32b3 (0x46b21c 0x4 0x1 0x3f36a7)
    0x5653fda8 : 0x50615ffe (0x50615e50 0x3 0x246 0x131e9a)
    0x5653fdc8 : 0x5060a44c (0x6609800 0x2 0x0 0x6723300)
    0x5653fde8 : 0x43a8a9 (0x6723080 0x53d848 0xffffffff 0x0)
    0x5653fe38 : 0x44cb7f (0x6609800 0x4a78d4 0x5653fe68 0x6f39780)
    0x5653fe88 : 0x41acd1 (0x660f000 0x4 0x1d 0x2)
    0x5653fec8 : 0x41ad93 (0x660f000 0x0 0x1 0x66fb680)
    0x5653fee8 : 0x42174c (0x660f000 0x123d3700 0x0 0x6610f00)
    0x5653ff38 : 0x41bd73 (0x660f000 0x123d3700 0x66fb680 0x0)
    0x5653ff68 : 0x425d58 (0x66fb680 0x1 0x5653ff98 0x4255b1)
    0x5653ff98 : 0x425a3a (0x6610f00 0x0 0x12951128 0x41c978)
    0x5653ffc8 : 0x1a14fc (0x6610f00 0x0 0x1a40b5 0x73746b0)
    Backtrace terminated-invalid frame pointer 0
    Kernel loadable modules in backtrace (with dependencies):
    com.apple.driver.AppleACPIPlatform(1.2.5)@0x50609000->0x50646fff
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x505a1000
    dependency: com.apple.iokit.IOACPIFamily(1.2.0)@0x505b8000

  • QuickTime Pro 7.1 hangs when trying to export a movie.

    Hi There,
    I just installed the Key for QuickTime Pro on my Win XP laptop. Now, whenever I try to export a movie, QT just hangs there, using 99% of the CPU. The buttons in the dialog box seems to be active (change appearance when I hover them) but clicling any of them (including OK or Cancel) does nothing. The only way out is to kill the QT task.
    If I just click OK in the first export dialog, CPU usage jumps to 99% and hangs. If I select "Options" in the export dialog, the "options" dialog itself hangs and the CPU usage jumps to 99%.
    I did not try all menu options but it looks like the hang and use 99% CPU is pretty general since I was attempting to do an "Update Existing Software..." From the help menu and QT hang there too. But I can open de preferences, set them and close them without problems though.
    Looking in the Application even manager, this is the error reported:
    "Hanging application QuickTimePlayer.exe, version 7.1.0.210, hang module hungapp, version 0.0.0.0, hang address 0x00000000."
    Any suggestions on how to resolve this issue?
    I purchased QT Pro today because I need to convert a sequence of files into a movie. Right now I cannot do that.

    Why not try updating your QuickTime software?
    Most current version is 7.4.1

  • Error message when trying to export audio file to DVD

    I recorded an interview on a portable voice recorder and transferred the data into Garage Band by connection of a cable connected to the headphone of the device to the speaker input in the Mac. Garage Band took the audio file. It is 1.5 GB. I did some minor editing and wanted to save the file onto a DVD. When I selected "share" to export song to the DVD, an error message came up stating that the file was over 2 GB, which it wasn't. The file was then broken in two and one part was "shared", but the same error message came up. I took the computer to the Apple store for the Genus to help me with, but he had the same problem. The only way that he was able to save the audio file to a DVD was to select the file and place the file on a blank DVD. However, it can only be listened on a computer with Garage Band. I intend to use my voice recorder again to interview people. How can I input the audio file in the Mac and have it saved on a DVD to be played on multiple devices?

    Hi ,
    Could you please elaborate more about the issue ?What exactly are you trying to perform and how are you trying to do the same?
    Are you using Adobe Reader or Adobe Acrobat to export PDF to excel?
    What software version are you using?
    Also ,could you please tell what is that error message and it would be wonderful if you could share the screenshot of the error message with us so that we can assist you accordingly .
    I would also like to know what OS do you work on ?
    Is it happening with all kinds of PDF you are trying to convert or any specific one?
    Please update me with above mentioned details so that we can assist you further .
    Regards
    Sukrit Dhingra

  • Hang occurs when trying to export a file...

    While attempting to export a numbers file to Excel If I hesitate for more than a few seconds (while locating the proper location to save it to) the AutoSave takes over... the Progress pop up window appears... and I no longer have the ability to complete the Export function. Numbers hangs. I have to Force Quit. When I re-launch Numbers, the document appears named "Untitled" and I can go back to work.
    Is anyone else seeing this? Is there a solution to this problem. I have to export Numbers documents as Excel documents for my students. I do this as many as 30 times in the space of an evening as I grade their assignments...
    Any suggestions will be much appreciated!

    What is the filesystem on that card?
    i assume, you made sure that the little white lock mechanism at the side of the card is unlocked?
    Try, if you can set the "Ignore ownership on this volume" flag for the card in the "Get Info" panel for the card.

  • Quicktime quits when trying to export aiff file

    I've recently upgraded to Final Cut 5.0.3 and quicktime 7.0.4. In order to fix any and all bugs that come with this upgrade I erased both Quicktime and Pro Application Support receipts and reinstalled both programs from scratch. But when I open AIFF files with Quicktime in order to change their sample rate from 44 to 48 KHz I run into trouble. When I open the export window and click on "Options," the program ALWAYS quits! Every single time. I don't know how to fix this. Does anybody know?
    Thanks in advance,
    Fernanda.

    Do you have any third-party QuickTime codecs installed (DivX, 3ivx Flip4Mac, etc.)?

Maybe you are looking for