Premiere and After Effects CS5.5 crash on startup

I had been using Production Premium CS5.5 for a few months without any problems. Then there was a power outtage a couple nights ago and since then Premiere and After Effects crash whenever I try to open them. I get an error message like:
Crash in progress. Last logged message was: <5980><AppDirs> <5> Required Dir = C:\Program Files\Adobe\Adobe After Effects CS5.5\Support Files\Required
The rest of the programs still work fine. I reinstalled a few times, used the Cleaner tool and also tried some solutions on this page:http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html, but no luck.
My last installation actually didn't give me any fatal errors or errors, but AE and Premiere still don't work.
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s), 2 warning(s)
----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------
WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging%20Area\windows\pb_app.ic o42178f80493091e8e552c84a2897e9da68fce32_32_f80493091e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Production Premium CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
I'm using Windows 7 on a custom-built PC with i7-2600 processor and 16GB RAM, ASUS P8Z68-V/GEN 3 mobo, 560 Ti graphics card, 80GB Intel SSD for boot drive.
Note: I actually planned on upgrading to a new 120GB SSD next week and doing a clean install, do you think that could also fix this problem?

Browntimmy I would recommend posting in those product specific forums with your inquiry. There is troubleshooting steps which can be employed for both products which are not install related. The link to the forums is as follows:
http://forums.adobe.com/community/aftereffects_general_discussion
http://forums.adobe.com/community/premiere/premierepro_current

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I've been trying to install the master collection of CS5, but the installer does not install Premiere nor After Effects, i've checked the solutions over and over and nothing seems to work, im running a system that meets all the requirements specs are:
Windows 7 64-bit Enterprise Edition
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Browntimmy I would recommend posting in those product specific forums with your inquiry. There is troubleshooting steps which can be employed for both products which are not install related. The link to the forums is as follows:
http://forums.adobe.com/community/aftereffects_general_discussion
http://forums.adobe.com/community/premiere/premierepro_current

Problem with Matrox Mini, NVIDIA GeForce GTX 570, Premiere 5.5.2 and After Effects CS5.5

Hello,
We have a couple video workstation PC's in our office.
Premiere and After Effects have been crashing lately with increasing frequency - about every two minutes now.
Here is the setup:
Hardware
Matrox Mini - Matrox Utility release 5.5.1
Nvidia GeForce GTX 570 - Driver release 275.33
Intel Xeon X5660 2.8 GHz processors
24 GB Ram
Software
Adobe CS5.5, specifically...
After Effects 10.5.0.253
Premiere 5.5.2
Windows 7 64-bit
We have two 21" LCD monitors in dual display running from the computer, and the Matrox Mini outputs a preview signal to a 15" CRT.
The crashes occur when I have After Effects and Premiere open at the same time. I am editing in a Matrox 720p29.97 timeline in Premiere. I imported several compositions from AE into Premiere through Dynamic Link and am matching audio with the animations in comps. When I switch back to AE to make an edit in the comp, After Effects generates a crash warning and then gives me the opportunity to save the project under a new name. After saving, it closes down completely. The Matrox WYSIWYG Control Panel in the system tray crashes during AE's crash, disabling the preview to the CRT from Premiere and AE. Since the Premiere sequence is a Matrox preset - in order to have output to the CRT - this freezes the timeline; the video and audio no longer play. When I save and then try to close Premiere, Premiere freezes and will not close without a force quit via the Task Manager.
In order to deal with this temporarily, I am editing in an AVCHD 720p30 sequence preset in Premiere, which doesn't send a preview feed to the CRT, obviously, since it's not a Matrox preset and the CRT is connected via the Matrox Mini. It's more than a minor inconvenience, since I use the CRT for color accuracy.
It is frustrating, since we did not have this problem until the recent CS5.5.2 update. We have tried changing drivers for the GTX 570 and changing the Matrox utility software to other versions, but no luck.
Is there a combination of GTX 570 drivers, Matrox software releases, and AE/Premiere settings that will make this work? I know there are "Known Issue" posts with Nvidia cards on Matrox's website, which include the GTX 570, but, again, this problem started with the Adobe CS5.5.2 update.
Any help here would be great, and I am willing to provide more information about the system and our crashes if it helps find a solution for the community, as I know this is not an isolated problem after reading Nvidia's, Matrox's, and Adobe's forums. I just can't find a hollistic solution on any of the individual manufacturer's forums.
Thank You.
Jordan

I've been running with Matrox for years, starting with the Axio LE. I do 75% broadcast work and find that the Matrox works very well with my kind of workflow. Monitoring is critical and since we have to deal with 3rd. party solutions, Matrox was my pick dating way back to 2006. Sure I've had frustrations with it, but I've made far more money off Matrox than frustration.
   Here's my nearly crash-free setup:
Gigabyte GZ-X58A-OC moboard
Intel 990X (only overclocking to 4.0)
24Gb of Kingston HyperX Ram
GTX580 Graphics Card
Matrox MXO2-LE w/Max
Crucial 240Gb Sata III drive (the one that has a nearly perfect score on Newegg's site)
2 x 2Tb WD Blacks Raid 0
2 x 1Tb WD Blacks Raid 0
Win 7 Ultimatte (it's a high-end version of Windows that's great for keying!)
CS5.5 Suite
Boris Red 5
Boris Continuum Complete 8
Trapcode Shine, Form, 3d Stroke, Starglow, and Particular
Optical Flares by Video CoPilot
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    I use After Effects with all sorts of plug ins and rarely have crashes. If I put in a long day I'll have the usual crashes here and there (mainly with PremierePro), but nothing that has required evan a soft reboot of the computer.
   My frustration with Matrox is mainly the delay that often comes with Adobe coming out with a new release and Matrox taking 2 or 3 months to catch up, though when Adobe went from 5 to 5.5, there was no delay at all.
   I think that a lot of the people who trash Matrox probably haven't used a Matrox product in years. But before you listen to me, I must confess that I was an early adopter (and advocate) of SSDs and even today, many people on this forum think they're still a waste of money!
   I'll close by simply saying that I've not left Matrox after 5+ years, but keep in mind I haven't had the bad experiences that so many others seem to have had, but again, perhaps they had those bad experiences long ago.

Adobe Premiere Pro and After Effects CS5.5 Lagging Horribly with Dynamic Link

I just bought a brand new computer. It is a beast
Windows 7 64-bit
Intel i7-980 6 cores with HT = 12 CPU cores
Nvidia GTX 570HD 1280mb 328 bit
120gb SSD sata 3
600 gb Velociraptor drive 10000rpm
8gb DDR3 1866MHZ ram
So you would think I would get no lag. But for some reason, when I edit in premier pro or after effects, especially when I use dynamic link with premiere and after effects. It lags realllllly badly. I am talking about 5fps and I have to pause and wait like 20 secs then hit play again to get 5 secs of smoothness and then the laggyness returns. I am not even using heavy footage. It is footage off of a Canon 5D Mark II h.264. I tried messing around with all the settings but I cannot get anywhere. Anyone know what the problem might be? I don't have any other programs running since I just installed these. This lag is really holding me back and I cannot edit properly because of it.

Your memory is ill configured, since you are using it in dual channel mode instead of triple channel mode and 8 MB is about bare minimum. You would be better off if you were to increase memory to 24 GB. Secondly, your disk configuration is the absolute minimum requirement, so adding a couple of disks will help performance as well.
I am not even using heavy footage. It is footage off of a Canon 5D Mark II h.264
Mistake. It is one of the most demanding codecs on the market. Look here: Adobe Forums: System requirements for CS5
You could try the PPBM5 Benchmark to see how well your setup performs.

How to work with Premiere Pro cs5.5 and After Effects cs5 together?

I have edited my movie in premiere pro cs5.5 and made the rough cut. In premiere, i have edited the video, put in soundtrack and foley. Now, i need to add muzzle flashes & blood splatters in some scenes and final color correction using After Effects cs5.
When i import the premiere project in AE and make the changes, and then i export it back as premiere project. When i open this prmiere project, it shows vaious kind of errors and no changes are retained that i did in AE. Also, when i import the premiere project (which has 4 different sequences) in AE, all the media that has been imported in the premiere project also opens in AE making it difficult to organize the media.
How should i work now so that i add vfx and color correction using AE cs5?
I thought of exporting the video from Premiere pro and then open the video in AE and add vfx to some scenes and color correction to the full video and render it out again. But, this is the first time i am using AE and i am not sure if this is the best way. PLEASE HELP.
Or, i could import the whole project in AE, add vfx, do color correction AND then export to video from AE. But i think, it will be better if i export the video from Premiere as it has loads of options to choose from while exporting to a movie.
The dynamic link does not work between Premiere Pro Cs5.5 and After Effects cs5. Even if it does, its not working on my pc.
All the footage is in HD and i want the final result in best quality HD too. PLEASE Help!

If you are working between After Effects and Premiere Pro but with versions that are not the same number, you need to just work with movies rendered and exported as intermediate, lossless files.
Dynamic Link only works between After Effects and Premiere Pro of the same version number, and only when they are installed as part of the same suite.

Premiere Pro CS5 and After Effects CS5

Hi I'm fairly inexperienced when it comes to Adobe products. I was wondering whether Premiere Pro CS5 and After Effects CS5 can be used together, for instance Premiere Pro to do the basic editing and After Effects to do some more advanced stuff before importing the clip back into Premiere Pro for exporting the film.

Yeah.

Premiere and After Effects crash/close on start up

So far have only tried premiere and after effects, the two I'm most interested in, but they close immediately on start up. Tried talking to chat support twice but they keep forwarding my ticket to some mystery help team that never contacts me. My home system is on windows; currently borrowing a mac and everything is running fine on there so far. Any help appreciated. Thanks.
[Title edited to reflect message... Mod]

Moving to Premiere Pro... and when you reply there, a LOT more information is needed
More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Dual video problems - Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

Adobe Premiere and After Effects CS6 installer failed to initialize on Mac Book Air

Hi everybody,
I'm trying to install Adobe Premiere and After Effects CS6 for at least a month now.
I have downloaded the .dmg file at the Adobe Website and it starts to initializing the installer, then a error show up:
"The installer could not initialize. Download the Adobe Support Advisor."
There is no Adobe Support Advisor when I clicked on the link. "The Adobe Support Advisor has been discontinued" (http://www.adobe.com/support/loganalyzer/)
I've tried this many times, but every time being a failure.
EtreCheck version: 2.1.8 (121)
Report generated 19 de abril de 2015 16:29:58 BRT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Air (13-inch, Mid 2013) (Technical Specifications)
    MacBook Air - model: MacBookAir6,2
    1 1.3 GHz Intel Core i5 CPU: 2-core
    4 GB RAM Not upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1600 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless: en0: 802.11 a/b/g/n/ac
    Battery Health: Normal - Cycle count 93
Video Information: ℹ️
    Intel HD Graphics 5000
        Color LCD 1440 x 900
System Software: ℹ️
    OS X 10.10.3 (14D131) - Time since boot: 0:0:38
Disk Information: ℹ️
    APPLE SSD SD0128F disk0 : (121,33 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh HD (disk1) / [Startup]: 120.10 GB (11.53 GB free) (Low!)
            Encrypted AES-XTS Unlocked
            Core Storage: disk0s2 120.47 GB Online
USB Information: ℹ️
    Apple Internal Memory Card Reader
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Anywhere
Kernel Extensions: ℹ️
        /Library/Application Support/Avast/components/fileshield/unsigned
    [loaded]    com.avast.AvastFileShield (2.1.0 - SDK 10.10) [Click for support]
        /Library/Application Support/Avast/components/proxy/unsigned
    [loaded]    com.avast.PacketForwarder (2.0 - SDK 10.10) [Click for support]
        /Library/Application Support/VirtualBox
    [loaded]    org.virtualbox.kext.VBoxDrv (4.3.16) [Click for support]
    [loaded]    org.virtualbox.kext.VBoxNetAdp (4.3.16) [Click for support]
    [loaded]    org.virtualbox.kext.VBoxNetFlt (4.3.16) [Click for support]
    [loaded]    org.virtualbox.kext.VBoxUSB (4.3.16) [Click for support]
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
    [running]    com.avast.update-agent.plist [Click for support]
    [loaded]    com.avast.userinit.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [loaded]    com.avast.init.plist [Click for support]
    [loaded]    com.avast.uninstall.plist [Click for support]
    [loaded]    com.avast.update.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
    [not loaded]    org.virtualbox.startup.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.avast.home.userinit.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [not loaded]    org.virtualbox.vboxwebsrv.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    Aplicativo (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    Dropbox    Aplicativo (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
    FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    SharePointBrowserPlugin: Version: 14.4.0 - SDK 10.6 [Click for support]
    DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Click for support]
    JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: ℹ️
    npsf_cef: Version: sf 3.3.2.1 [Click for support]
Safari Extensions: ℹ️
    Avast Online Security
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    Java [Click for support]
Time Machine: ℹ️
    Skip System Files: NO
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 120.10 GB Disk used: 108.57 GB
    Destinations:
        HD Hayra [Local]
        Total size: 499.75 GB
        Total number of backups: 3
        Oldest backup: 2014-09-04 21:52:41 +0000
        Last backup: 2015-01-18 03:21:42 +0000
        Size of backup disk: Excellent
            Backup size 499.75 GB > (Disk size 120.10 GB X 3)
Top Processes by CPU: ℹ️
        31%    com.avast.daemon
        17%    lsregister
         5%    identityservicesd
         3%    WindowServer
         2%    coreservicesd
Top Processes by Memory: ℹ️
    147 MB    com.avast.daemon
    103 MB    Spotlight
    77 MB    Dropbox
    73 MB    ocspd
    60 MB    com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
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    1.84 GB    Active RAM
    1.47 GB    Inactive RAM
    628 MB    Wired RAM
    1.96 GB    Page-ins
    12 KB    Page-outs
Diagnostics Information: ℹ️
    Apr 19, 2015, 04:27:45 PM    Self test - passed
    Apr 19, 2015, 02:41:40 PM    /Library/Logs/DiagnosticReports/com.avast.daemon_2015-04-19-144140_[redacted].cpu_resourc e.diag [Click for details]
    Apr 17, 2015, 12:00:21 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/iMovie_2015-04-17-000021_[redacted].cras h
    Apr 16, 2015, 11:59:35 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/iMovie_2015-04-16-235935_[redacted].cras h
    Apr 16, 2015, 11:01:55 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/XPCKeychainSandboxCheck_2015-04-16-23015 5_[redacted].crash
    Apr 16, 2015, 09:39:44 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-04-16-213944_[redacted].cras h

Hi Thomas,
Kindly try the below mentioned link.
Error: "Installer failed to initialize" | Windows
Thanks,
Atul Saini

After Effects CS5 is crashing my Mac when I trim a clip

I don't have much to explain this further but After Effects CS5 is crashing my Mac when I trim a clip. It completely turns off my Mac when I trim a clip. The only other similar thing is Photoshop CS5 is also doing crashing my Mac when I resize large images. Small images are fine but large 300dpi images crashes it without warning. Don't know what to do.
I have 8gigs of Ram and am running 27" iMac Core i5
Any help would be much appreciated!
Thanks,
Hal

Are you running these two program together?
I would think so.OK you are probably running them both as 64 bit that is great that they run 64 bit and can use more RAM and even better they actually do use more RAM.
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Also AE and PS on an iMac, what about your scratch disk. Is it a very fast external drive and how is it connected?
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To be honest you need both more RAM and a fast start up disk and a fast external scratch.
The new 2TB drives by Seagate run at 7200 rpm and have 64 MB cache which s as important as the rotation. You can possibly make a Raptor an external scratch as well at 300 GB they are probably not arge enough s a start up.
Those are my thoughts.
16 GB of RAM a larger faster internal drive lower the performance and memory setting as well.

Can't download Adobe Premiere and After Effects

I just bought a 1 year deal for the Creative Cloud. As far as I understand, all the software from Adobe would be available in the Creative Cloud. But when I try to downlad for instance Adobe premiere, this program don't show up in the Adobe Application Manager. What is wrong? The "onlye programs that shows up is Photoshop, InDesign, Flash Pro, Illustrator, Fireworks, Muse, Dreamweaver, Audition, Prelude, Lightromm, Flash Builder, Edge Acrobat X and Touch App Plugins. Anyone knowing what might be wrong?

Win7 pro and, unfortunately, 32 bit... Guess I should consider an investment then...
Thanks for the info.
Kind regards,
Tormod Sperstad
Sendt fra min iPad
Den 29. aug. 2012 kl. 21:04 skrev "John Waller" <[email protected]<mailto:[email protected]>>:
Re: Can't download Adobe Premiere and After Effects
created by John Waller<http://forums.adobe.com/people/John+Waller> in Adobe Creative Cloud - View the full discussion<http://forums.adobe.com/message/4658052#4658052

I have ordered complete version, but there is no premiere and after effect to download. My old account (also complete version) doesn't work either.

I have ordered complete version, but there is no premiere and after effect to download. My old account (also complete version) doesn't work either.

If you machine does not meet the system requirements for any applications, those applications will not be listed for installation.
Premiere Pro - http://helpx.adobe.com/premiere-pro/system-requirements.html
After Effects - http://helpx.adobe.com/after-effects/system-requirements.html

Adobe premiere and after effects donst apear in my adobe application manager.

Hi, the Application Manager doesnt display as an download option the adobre premiere and after effects. And when i tried to download from the web a link to my Application Manager apears, the manager opens but nothing happens.

What operating system are you using? Is it 32-bit or 64-bit? The applications won't show if you have a 32-bit OS as they require 64-bit to run.

Premiere and After Effects keep running after you close them

Hi,
After I upgraded to Premiere and After Effects CC2014 I noticed that the programs kept running in the background when I closed them. Sometimes the program's wouldn't start or shutdown seconds after starting. In After Effects I noticed that multi-processor rendering was slow. CPU utilisation would alternate between 60% and 99%. I didn't have this problems with the previous CC.
After alot of research and contacting Adobe support I found out that a simple program I had been using for ages called "ObjectDock" was causing all these problems. Without ObjectDock, everything runs smooth. I thought I'd share this with others who might face similar issues.

Moving to Premiere Pro... and when you reply there, a LOT more information is needed
More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Dual video problems - Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

Why can't I download Premiere and After Effects CC on my laptop?

Why can't I download Premiere and After Effects CC on my laptop? I don't have the option for the Creative Cloud apllication on my menu bar as well. It launches Adobe Download Manager instead. Software like Photoshop and Illustrator CC are working fine?
Thanks!
Jose Chama

If it doesn't show up your system doesn't support it. It's as easy as that. Refer to the system requirements for the applications.
Mylenium

Download Premiere and After Effects

I'm trying to download Premiere and After Effects and there not listed on the app I have download to my computer!

You must have a 64bit computer and operating system http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html

Premiere and After Effects CS5.5 crash on startup

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