Premiere (and After Effects) CS6 won't open anymore!

     Hi everyone,
Recently, I've been working on a project which required a dynamic link between After Effects and Premiere CS6 on my MacBook Pro, which runs OSX Mountain Lion. Everything worked great until yesterday, when I got an error message that said something along the lines of "Adobe Premiere has encountered an error. We will try to save your project and restart Premiere again".
     I re-opened Premiere, and although the same thing happened again a few times, I was finally able to get back to my project. Today, however, the same message appeared when I opened it again. I went through the same routine again, opening it and then exiting out, but this time, it didn't work.
     Not only is Premiere not opening, it is no longer even showing the error message. It simply goes to the loading screen and the the infamous "Spinning Beach Ball of Death" appears. I've force quit multiple times and re-started my computer with every application closed. I've also relaunched Finder (I honestly don't think that would help, but I tried anyways) - still, the loading sign freezes and the SBBOD appears again.
     Instead of sitting there trying to fix it and wasting my time, I tried opening After Effects to at least work on the linked compositions that were in my Premiere project. I then get this message before After Effects force quits automatically:
"Last log message was: <140735255806336> <GPUManager> <2> Sniffer Result Code: 3
Generating crash log, which may take a few minutes."
So, apparently this has something to do with my GPU or CPU? I'm not really that educated when it comes to GPUs, so I'm not sure what to do now. I have a CUDA Driver Version 5.5.47 on my computer (I'm not entirely sure how it got there in the first place...), and System Preferences has been notifying me that it needs to be updated. I heard somewhere, on a different forum, that this may have something to do with it, so I downloaded what I thought was a newer version of the driver, although this just turned out to be the same version (5.5.47) that I already have (which seems to be the newest one).
So, what do you think I should do? Is there something very specific that should be done? Does it have something to do with this CUDA thing? Is the best option to just uninstall and then reinstall?
If you have any ideas, let me know!
Thank you!

Thank you so much, Mr. Curtis! I'm not sure exactly how that worked, but it allowed me to get back on both AE and Premiere Pro. 10 points to you!
Also, for the other people that may have similar problems and are viewing this forum, definitely try this out. Listen to Jim's advice, don't use the most recent version (which is currectly 5.5.47) - instead try a slightly older one. The one I had installed was version 5.5.24.
Once again, thank you! You saved my project!

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Adobe Premiere and After Effects CS6 installer failed to initialize on Mac Book Air

Hi everybody,
I'm trying to install Adobe Premiere and After Effects CS6 for at least a month now.
I have downloaded the .dmg file at the Adobe Website and it starts to initializing the installer, then a error show up:
"The installer could not initialize. Download the Adobe Support Advisor."
There is no Adobe Support Advisor when I clicked on the link. "The Adobe Support Advisor has been discontinued" (http://www.adobe.com/support/loganalyzer/)
I've tried this many times, but every time being a failure.
EtreCheck version: 2.1.8 (121)
Report generated 19 de abril de 2015 16:29:58 BRT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Air (13-inch, Mid 2013) (Technical Specifications)
    MacBook Air - model: MacBookAir6,2
    1 1.3 GHz Intel Core i5 CPU: 2-core
    4 GB RAM Not upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1600 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless: en0: 802.11 a/b/g/n/ac
    Battery Health: Normal - Cycle count 93
Video Information: ℹ️
    Intel HD Graphics 5000
        Color LCD 1440 x 900
System Software: ℹ️
    OS X 10.10.3 (14D131) - Time since boot: 0:0:38
Disk Information: ℹ️
    APPLE SSD SD0128F disk0 : (121,33 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh HD (disk1) / [Startup]: 120.10 GB (11.53 GB free) (Low!)
            Encrypted AES-XTS Unlocked
            Core Storage: disk0s2 120.47 GB Online
USB Information: ℹ️
    Apple Internal Memory Card Reader
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Anywhere
Kernel Extensions: ℹ️
        /Library/Application Support/Avast/components/fileshield/unsigned
    [loaded]    com.avast.AvastFileShield (2.1.0 - SDK 10.10) [Click for support]
        /Library/Application Support/Avast/components/proxy/unsigned
    [loaded]    com.avast.PacketForwarder (2.0 - SDK 10.10) [Click for support]
        /Library/Application Support/VirtualBox
    [loaded]    org.virtualbox.kext.VBoxDrv (4.3.16) [Click for support]
    [loaded]    org.virtualbox.kext.VBoxNetAdp (4.3.16) [Click for support]
    [loaded]    org.virtualbox.kext.VBoxNetFlt (4.3.16) [Click for support]
    [loaded]    org.virtualbox.kext.VBoxUSB (4.3.16) [Click for support]
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
    [running]    com.avast.update-agent.plist [Click for support]
    [loaded]    com.avast.userinit.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [loaded]    com.avast.init.plist [Click for support]
    [loaded]    com.avast.uninstall.plist [Click for support]
    [loaded]    com.avast.update.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
    [not loaded]    org.virtualbox.startup.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.avast.home.userinit.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [not loaded]    org.virtualbox.vboxwebsrv.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    Aplicativo (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    Dropbox    Aplicativo (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
    FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    SharePointBrowserPlugin: Version: 14.4.0 - SDK 10.6 [Click for support]
    DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Click for support]
    JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: ℹ️
    npsf_cef: Version: sf 3.3.2.1 [Click for support]
Safari Extensions: ℹ️
    Avast Online Security
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    Java [Click for support]
Time Machine: ℹ️
    Skip System Files: NO
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 120.10 GB Disk used: 108.57 GB
    Destinations:
        HD Hayra [Local]
        Total size: 499.75 GB
        Total number of backups: 3
        Oldest backup: 2014-09-04 21:52:41 +0000
        Last backup: 2015-01-18 03:21:42 +0000
        Size of backup disk: Excellent
            Backup size 499.75 GB > (Disk size 120.10 GB X 3)
Top Processes by CPU: ℹ️
        31%    com.avast.daemon
        17%    lsregister
         5%    identityservicesd
         3%    WindowServer
         2%    coreservicesd
Top Processes by Memory: ℹ️
    147 MB    com.avast.daemon
    103 MB    Spotlight
    77 MB    Dropbox
    73 MB    ocspd
    60 MB    com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
    352 MB    Free RAM
    1.84 GB    Active RAM
    1.47 GB    Inactive RAM
    628 MB    Wired RAM
    1.96 GB    Page-ins
    12 KB    Page-outs
Diagnostics Information: ℹ️
    Apr 19, 2015, 04:27:45 PM    Self test - passed
    Apr 19, 2015, 02:41:40 PM    /Library/Logs/DiagnosticReports/com.avast.daemon_2015-04-19-144140_[redacted].cpu_resourc e.diag [Click for details]
    Apr 17, 2015, 12:00:21 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/iMovie_2015-04-17-000021_[redacted].cras h
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Hi Thomas,
Kindly try the below mentioned link.
Error: "Installer failed to initialize" | Windows
Thanks,
Atul Saini

I just updated to OS X Yosemite Version 10.10.3 because After Effects CS6 would't open anymore. But it still does't work. Does anyone know what to do. Please in simple English, because I'm from Germany.

I just updated to OS X Yosemite Version 10.10.3 because After Effects CS6 would't open anymore. But it still does't work.
Does anyone know what to do?
Please in simple English, because I'm from Germany.
Thx.

Thank you so much, Mr. Curtis! I'm not sure exactly how that worked, but it allowed me to get back on both AE and Premiere Pro. 10 points to you!
Also, for the other people that may have similar problems and are viewing this forum, definitely try this out. Listen to Jim's advice, don't use the most recent version (which is currectly 5.5.47) - instead try a slightly older one. The one I had installed was version 5.5.24.
Once again, thank you! You saved my project!

Weird distortion in Premiere and After effects CS6 - need urgent help!

Hello,
I've got a serious problem!!! While I was editing a sportsevent I noticed that a lot of shots have some weird distortion. I allready had this problem with other projects. At first I thought it was a problem with my camera (sony EX3).
But today I started digging more into it.
I recorded some test footage and didn't import it into Premiere. Instead I tryed to play it straight from the camera with VLC media player. To my suprise the shot was perfect. Then I opend it with premiere and after effects.
I didn't change anything on the shot and the distortion came back! Then I exported it using media encoder.
I uploaded two clips: 1 rendered with Premiere, and 1 just straight out of the camera.
Even when rendered the distortion is in the shot!
Here is the shot straight out of the camera: http://www.youtube.com/watch?v=9TNfsltos_s
And here is the shot rendered in Premiere: http://www.youtube.com/watch?v=mbctDm2VhWM
I would be very happy if someone can help me out with this! I can't deliver a project to a client with this distortion!

Ask in the Premiere forum and provide at least some system info. Looks like decoding issues to me, which would boil down to hardware acceleration issues...
Mylenium

After effect cs6 won't open after i upgrade to 10.9.4

hey there i have mbp 2.4 Ghz Core 2 Duo, 4 gb 1067 ddr3, i recently upgrade to 10.9.4, everything work fine till i open my after effect, first it says
[spoiler=error log]
Last log message was: <140735108784912> <AppDirs> <5> Required Dir =
/Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Required
[/spoiler]
Generating crash log, which may take a few minutes.
i wait and it open a windows that says i can't use this version of application, so i upgrade after effect to 11.0.1 but it doesn't work still say "can't use this version of the application"
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What exact update are you trying to apply, and how? Give as much detail as possible.

After Effects Cs6 Won't Open. Error Code: 16

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...i don't want to lose all my plugins for the program. What do i do?
First thing, make certain you actually have to reinstall. For example, what happens if you just turn off the computer, go have a cup of coffee, then turn it back on, launch AE and open a project file? Or if you mess with your multiprocessing settings, and double-check the drivers for your third-party card?
No Joy?
Write down all the pulgins you installed. Gather all the applicable installers. Follow Mylenium's advice on the Cleaner Tool when uninstalling, then bite the bullet and reinstall the plugins. It's a Right Royal Pain, but you'll have to do it. Sorry, no shortcuts here.

After Effects CS6 won't open: "After Effects warning: An unknown Adobe Player Engine error has occurred. Scripting will be disabled."

I cleared my computer but I managed to get After Effects CS6 back by looking in Windows old on my hard drive, every time I try and open AAE I get this error message "After Effects warning: An unknown Adobe Player Engine error has occurred. Scripting will be disabled."
What should I do?
Thanks.

Does it launch after that error message?
What version of CS6 is it? 11.0.4? If not, try updating to it.
Why not simply reinstall from your original disk or download?

Adobe premiere and after effects donst apear in my adobe application manager.

Hi, the Application Manager doesnt display as an download option the adobre premiere and after effects. And when i tried to download from the web a link to my Application Manager apears, the manager opens but nothing happens.

What operating system are you using? Is it 32-bit or 64-bit? The applications won't show if you have a 32-bit OS as they require 64-bit to run.

Premiere and After Effects CS5.5 crash on startup

I had been using Production Premium CS5.5 for a few months without any problems. Then there was a power outtage a couple nights ago and since then Premiere and After Effects crash whenever I try to open them. I get an error message like:
Crash in progress. Last logged message was: <5980><AppDirs> <5> Required Dir = C:\Program Files\Adobe\Adobe After Effects CS5.5\Support Files\Required
The rest of the programs still work fine. I reinstalled a few times, used the Cleaner tool and also tried some solutions on this page:http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html, but no luck.
My last installation actually didn't give me any fatal errors or errors, but AE and Premiere still don't work.
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s), 2 warning(s)
----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------
WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging%20Area\windows\pb_app.ic o42178f80493091e8e552c84a2897e9da68fce32_32_f80493091e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Production Premium CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)
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These errors resulted in installer Exit Code mentioned below.
I'm using Windows 7 on a custom-built PC with i7-2600 processor and 16GB RAM, ASUS P8Z68-V/GEN 3 mobo, 560 Ti graphics card, 80GB Intel SSD for boot drive.
Note: I actually planned on upgrading to a new 120GB SSD next week and doing a clean install, do you think that could also fix this problem?

Browntimmy I would recommend posting in those product specific forums with your inquiry. There is troubleshooting steps which can be employed for both products which are not install related. The link to the forums is as follows:
http://forums.adobe.com/community/aftereffects_general_discussion
http://forums.adobe.com/community/premiere/premierepro_current

Premiere and After effects no longer work after graphics card upgrade

So heres my problem. A week ago my gtx 295 died. So I got a new gtx 780 and new ram. After installing my new card and installing the latest drivers premier and after effects cs6 crash on the splash screen. Whats wierd is these are the only programs that crash. After effects cs4 works fine along with all my maya stuff. I reinstalled premier and it still crashes for some reason.
I'm running vista ultimate 64bit with the cs6 production suite. I do have some plugins on after effects including the trapcode suite amd optical flares.
Any tips?

graphik wizard wrote:
So heres my problem. A week ago my gtx 295 died. So I got a new gtx 780 and new ram. After installing my new card and installing the latest drivers premier and after effects cs6 crash on the splash screen. Whats wierd is these are the only programs that crash. After effects cs4 works fine along with all my maya stuff. I reinstalled premier and it still crashes for some reason.
I'm running vista ultimate 64bit with the cs6 production suite. I do have some plugins on after effects including the trapcode suite amd optical flares.
Any tips?
graphik wizard,
The only thing I can think of is that Windows Vista is not one of the supported operating systems for Premiere Pro CS6. Only Windows 7 is listed. Is it possible to upgrade your OS?
Thanks,
Kevin

HELP - Choose mid specs laptop for video editing in Premiere and After Effects

Hello there,
Basically I have DSLR Camera (Canon 600D) which I use to film in Full HD (1080P 50fps) for my movies (short plays and medium plays).
So, I am thinking to buy a laptop with main porpouse to edit my videos in Premiere CS6 and After Effects CS6 and I would like to ask you guys if you can help me choose one. Maximum I could spend is 1000€.
So, I don't care how much time my laptop will take to export movies, but what is most important to me is smooth editing ( fast pre-rendering). I know that pre-render / in software render uses Nvidia CUDA cores to acelerate the process.
I choosed these two laptops:
ASUS K750JB:
Intel i7 4700HQ 2.4 - 3.4GhZ
12GB RAM 1600mHz
Nvidia GT 740M 2GB DDR3 384 Cuda Cores <<< ---- can this one do the job done?
1TB 5400RPM <<<--- I am thinking on buying 60GB SSD extra for OS and Adobe Programs
17.2'' Screen 1600x900
Price: 799€
HP Envy 15-j011sp:
Intel i7 4700MQ 2.4 - 3.4GhZ
8GB RAM 1600mHz <<<---- I could buy 4GB extra
Nvidia GT 740M 2GB DDR3 384 Cuda Cores
1TB 5400RPM <---- I could buy 60GB SSD extra
15.6'' Screen 1920x1080
Price: 810€
So, as you saw, Two of these laptops have 740M Graphic card. Asus is parcially alluminun, but HP is totally alluminum.
Do you think these two are good for edit videos from my DSLR camera? As I said, I don't care how much time it takes to render movie. What is most important to me is editing smooth experience.
Thank you!

Do either of these laptops allow you to install a second drive? This ASUS G750 that I am using now does and it made a world of difference when I cloned the OS/Applications disk from the 1 TB 5400 rpm drive to a 128 GB fast SSD and installed a second 256 GB SSD (both are Samsung 840 PRO SSD's). Without doing that I am quite sure you will be disappointed.especially with your media from a DSLR. See the excellant article by Harm on laptops

Can't download Adobe Premiere and After Effects

I just bought a 1 year deal for the Creative Cloud. As far as I understand, all the software from Adobe would be available in the Creative Cloud. But when I try to downlad for instance Adobe premiere, this program don't show up in the Adobe Application Manager. What is wrong? The "onlye programs that shows up is Photoshop, InDesign, Flash Pro, Illustrator, Fireworks, Muse, Dreamweaver, Audition, Prelude, Lightromm, Flash Builder, Edge Acrobat X and Touch App Plugins. Anyone knowing what might be wrong?

Win7 pro and, unfortunately, 32 bit... Guess I should consider an investment then...
Thanks for the info.
Kind regards,
Tormod Sperstad
Sendt fra min iPad
Den 29. aug. 2012 kl. 21:04 skrev "John Waller" <[email protected]<mailto:[email protected]>>:
Re: Can't download Adobe Premiere and After Effects
created by John Waller<http://forums.adobe.com/people/John+Waller> in Adobe Creative Cloud - View the full discussion<http://forums.adobe.com/message/4658052#4658052

I installed Mountain Lion and now Illustrator CS6 won't open. I get a -1712 message. Help?

I installed Mountain Lion and now Illustrator CS6 won't open. I get a -1712 message. Help?

Moving this discussion to the Illustrator forum. What have you tried so far to resolve your difficulties? Have you tried removing and reinstalling Illustrator? If so did you receive an error message during the install process?

I have ordered complete version, but there is no premiere and after effect to download. My old account (also complete version) doesn't work either.

I have ordered complete version, but there is no premiere and after effect to download. My old account (also complete version) doesn't work either.

If you machine does not meet the system requirements for any applications, those applications will not be listed for installation.
Premiere Pro - http://helpx.adobe.com/premiere-pro/system-requirements.html
After Effects - http://helpx.adobe.com/after-effects/system-requirements.html

Premiere and After Effects crash/close on start up

So far have only tried premiere and after effects, the two I'm most interested in, but they close immediately on start up. Tried talking to chat support twice but they keep forwarding my ticket to some mystery help team that never contacts me. My home system is on windows; currently borrowing a mac and everything is running fine on there so far. Any help appreciated. Thanks.
[Title edited to reflect message... Mod]

Moving to Premiere Pro... and when you reply there, a LOT more information is needed
More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Dual video problems - Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

Premiere (and After Effects) CS6 won't open anymore!

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