Premiere and Photoshop CC Crashes at launch on a Domain Non-Domain Admin Computer
On Windows 7 Domain computer lab as a non domain admin but local admin, program launches and then closes with the error codes below. As domain admin account, it works fine. This is a K12 education institution, so giving student's domain admin status is unacceptable. Please advise, any help is greatly appreciated.
FYI, things i have tried:
Integrated graphics cards, I have uninstalled and re-installed drivers. No luck. I have also made the pslog.txt file and given appropriate permissions to all users.
Error Codes:
Windows Error Code - Application error
Faulting application name: Adobe Premiere Pro.exe, version: 8.0.1.21, time stamp: 0x53c7b17f
Faulting module name: dvaui.dll, version: 8.0.1.21, time stamp: 0x53c76970
Exception code: 0xc0000005
Fault offset: 0x00000000002f4e39
Faulting process id: 0xf28
Faulting application start time: 0x01d01a2c32635355
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\dvaui.dll
Report Id: 924f6336-861f-11e4-821e-0024811149b1
Fault bucket 45383478, type 20
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Windows Information - Windows Error
Problem signature:
P1: Adobe Premiere Pro.exe
P2: 8.0.1.21
P3: 53c7b17f
P4: dvaui.dll
P5: 8.0.1.21
P6: 53c76970
P7: c0000005
P8: 00000000002f4e39
P9:
P10:
Attached files:
C:\Users\esdstudent\AppData\Local\Temp\WER9443.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_ad637fa2c8bd70d3e74771b4be53569c25a980_00c3bab6
Analysis symbol:
Rechecking for solution: 0
Report Id: 924f6336-861f-11e4-821e-0024811149b1
Report Status: 0
I think you have answered your own question... you must have BOTH types of user accounts set to Administrator
This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
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Best regards,
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Andrew Corbett
Director
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www.PerfectArc.com
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Date/Time: 2010-06-25 09:03:31.848 -0700
OS Version: 10.4.11 (Build 8S165)
Report Version: 4
Command: Adobe Photoshop 7.0
Path: /Applications/Adobe Photoshop 7/Adobe Photoshop 7.0/Contents/MacOS/Adobe Photoshop 7.0
Parent: WindowServer [68]
Version: 7.0.1 (7.0.1)
PID: 401
Thread: 0
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0xa00712aa
Thread 0 Crashed:
0 <<00000000>> 0xfffeff20 objc_msgSend_rtp + 32
1 com.apple.CoreFoundation 0x907d50e0 __CFDictionaryDeallocate + 552
2 com.apple.CoreFoundation 0x907bed54 _CFRelease + 240
3 com.apple.CoreFoundation 0x907f5374 __CFBundleDeallocate + 100
4 com.apple.CoreFoundation 0x907bed54 _CFRelease + 240
5 org.twain.dsm 0x97b86dc8 GetFileList(TW_IDENTITY*, DS_LIST*) + 432
6 org.twain.dsm 0x97b86a88 DSM_Identity(TW_IDENTITY*, unsigned short, TW_IDENTITY*) + 68
7 org.twain.dsm 0x97b867ec DSM_Entry + 252
8 TWAIN Source Manager.Shlb 0x06b2042c DSM_Entry + 332
9 application 0x02922bfc 0x2008000 + 9546748
10 application 0x02922718 0x2008000 + 9545496
11 application 0x02922464 0x2008000 + 9544804
12 application 0x023a3550 0x2008000 + 3781968
13 application 0x023a3ecc 0x2008000 + 3784396
14 application 0x0248d934 0x2008000 + 4741428
15 application 0x02068820 0x2008000 + 395296
16 application 0x02068b60 0x2008000 + 396128
Thread 1:
0 libSystem.B.dylib 0x9002bfc8 semaphore_wait_signal_trap + 8
1 libSystem.B.dylib 0x90030aac pthread_cond_wait + 480
2 ...ple.CoreServices.CarbonCore 0x90c043f0 MPWaitOnSemaphore + 184
3 MultiProcessor Support 0x06b87598 0x6b61000 + 157080
4 ...ple.CoreServices.CarbonCore 0x90c37ce4 _MP_CFMTaskProc + 32
5 ...ple.CoreServices.CarbonCore 0x90bc665c PrivateMPEntryPoint + 76
6 libSystem.B.dylib 0x9002b908 _pthread_body + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000fffeff20 srr1: 0x000000000200f030 vrsave: 0x0000000000000000
cr: 0x44004248 xer: 0x0000000000000007 lr: 0x00000000907d50e0 ctr: 0x00000000fffeff00
r0: 0x00000000907d50e0 r1: 0x00000000bfffd930 r2: 0x00000000a00712aa r3: 0x000000000712a850
r4: 0x0000000090aaa904 r5: 0x0000000000000000 r6: 0x0000000000000000 r7: 0x0000000000000009
r8: 0x0000000000000001 r9: 0x0000000000000040 r10: 0x0000000000000007 r11: 0x000000006f54a904
r12: 0x000000000712a75b r13: 0x0000000001411398 r14: 0x0000000001414544 r15: 0x00000000013e4cf4
r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x00000000013eba10
r20: 0x00000000bffffc44 r21: 0x00000000a7b866f8 r22: 0x0000000000000001 r23: 0x000000000712a770
r24: 0x0000000000000017 r25: 0x0000000000000010 r26: 0x00000000a07bb154 r27: 0x00000000a07bd458
r28: 0x000000000712a740 r29: 0x000000000712a980 r30: 0x00000000a07bd428 r31: 0x00000000907d4ec8
Binary Images Description:
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0xcf000 - 0xd00a5 O PEF binary: Enable Async I/O
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0x2ce3d0 - 0x2e66bd Apple;Carbon;Multimedia PEF binary: Apple;Carbon;Multimedia
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0x31bbe0 - 0x31bcc9 CFMPriv_SpeechSynthesis PEF binary: CFMPriv_SpeechSynthesis
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0x6b2d000 - 0x6b34a39 PPCCore PEF binary: PPCCore
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0x6bb6000 - 0x6bc16bc ADM-PNG PEF binary: ADM-PNG
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0x6dfe000 - 0x6dfffff AdobeLargeCursor CursingBundle version 0.0.1d1 (0.0.1d1) /Applications/Adobe Photoshop 7/Adobe Photoshop 7.0/Contents/PlugIns/AdobeLargeCursor.bundle/Contents/MacOS/AdobeLargeCursor
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0x8fe00000 - 0x8fe52fff dyld 46.16 /usr/lib/dyld
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0x910d8000 - 0x91101fff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata
0x91112000 - 0x91120fff libz.1.dylib /usr/lib/libz.1.dylib
0x91123000 - 0x912defff com.apple.security 4.6 (29770) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x913dd000 - 0x913e6fff com.apple.DiskArbitration 2.1.2 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x913ed000 - 0x913f5fff libbsm.dylib /usr/lib/libbsm.dylib
0x913f9000 - 0x91421fff com.apple.SystemConfiguration 1.8.3 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x91434000 - 0x9143ffff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x91444000 - 0x914bffff com.apple.audio.CoreAudio 3.0.5 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x914fc000 - 0x914fcfff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x914fe000 - 0x91536fff com.apple.AE 312.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framewo rk/Versions/A/AE
0x91551000 - 0x91623fff com.apple.ColorSync 4.4.13 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x91676000 - 0x91707fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
0x9174e000 - 0x91805fff com.apple.QD 3.10.28 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
0x91842000 - 0x918a0fff com.apple.HIServices 1.5.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
0x918cf000 - 0x918f0fff com.apple.LangAnalysis 1.6.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis
0x91904000 - 0x91929fff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByCont ent.framework/Versions/A/FindByContent
0x9193c000 - 0x9197efff com.apple.LaunchServices 183.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServ ices.framework/Versions/A/LaunchServices
0x9199a000 - 0x919aefff com.apple.speech.synthesis.framework 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis
0x919bc000 - 0x91a02fff com.apple.ImageIO.framework 1.5.9 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/ImageIO
0x91a19000 - 0x91ae0fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x91b2e000 - 0x91b43fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x91b48000 - 0x91b66fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJPEG.dylib
0x91b6c000 - 0x91c23fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJP2.dylib
0x91c72000 - 0x91c76fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libGIF.dylib
0x91c78000 - 0x91ce2fff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libRaw.dylib
0x91ce7000 - 0x91d02fff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libPng.dylib
0x91d07000 - 0x91d0afff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libRadiance.dylib
0x91d0c000 - 0x91dfafff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x91e19000 - 0x91e57fff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib
0x91e5e000 - 0x91e5efff com.apple.Accelerate 1.2.2 (Accelerate 1.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91e60000 - 0x91f45fff com.apple.vImage 2.4 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x91f4d000 - 0x91f6cfff com.apple.Accelerate.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
0x91fd8000 - 0x92046fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x92051000 - 0x920e6fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
0x92100000 - 0x92688fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib
0x926bb000 - 0x929e6fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
0x92a16000 - 0x92b04fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x92b07000 - 0x92b8ffff com.apple.DesktopServices 1.3.7 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv
0x92bd0000 - 0x92e03fff com.apple.Foundation 6.4.12 (567.42) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92f36000 - 0x92f54fff libGL.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x92f5f000 - 0x92fb9fff libGLU.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x92fd7000 - 0x92fd7fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92fd9000 - 0x92fedfff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
0x93005000 - 0x93015fff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x93021000 - 0x93036fff com.apple.securityhi 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
0x93048000 - 0x930cffff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
0x930e3000 - 0x930eefff com.apple.help 1.0.3 (32) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
0x930f8000 - 0x93126fff com.apple.openscripting 1.2.7 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x93140000 - 0x9314ffff com.apple.print.framework.Print 5.2 (192.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
0x9315b000 - 0x931c1fff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework /Versions/A/HTMLRendering
0x931f2000 - 0x93241fff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.fram ework/Versions/A/NavigationServices
0x9326f000 - 0x9328cfff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
0x9329e000 - 0x932abfff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels
0x932b4000 - 0x935c2fff com.apple.HIToolbox 1.4.10 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
0x93712000 - 0x9371efff com.apple.opengl 1.4.7 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x93797000 - 0x93797fff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x93799000 - 0x93dccfff com.apple.AppKit 6.4.10 (824.48) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x94159000 - 0x941cbfff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x94204000 - 0x942c9fff com.apple.audio.toolbox.AudioToolbox 1.4.7 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x9431c000 - 0x9431cfff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9431e000 - 0x944defff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94528000 - 0x94565fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x9456d000 - 0x945bdfff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x945c6000 - 0x945dffff com.apple.CoreVideo 1.4.2 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x9478d000 - 0x9479cfff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCGATS.A.dylib
0x947a4000 - 0x947b1fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCSync.A.dylib
0x947f7000 - 0x94810fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libRIP.A.dylib
0x94817000 - 0x94b4afff com.apple.QuickTime 7.6.4 (1327.73) /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94c32000 - 0x94ca3fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x97b86000 - 0x97b8ffff org.twain.dsm 1.9.2 /System/Library/Frameworks/TWAIN.framework/TWAIN
0x9a35b000 - 0x9a35cfff com.apple.iokit.dvcomponentglue 1.7.9 /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
Model: PowerMac3,6, BootROM 4.4.8f2, 2 processors, PowerPC G4 (3.3), 1.25 GHz, 1.25 GB
Graphics: ATI Radeon 9000 Pro, ATY,RV250, AGP, 64 MB
Memory Module: DIMM0/J21, 256 MB, DDR SDRAM, PC2600U-25330
Memory Module: DIMM1/J22, 512 MB, DDR SDRAM, PC2600U-25330
Memory Module: DIMM2/J23, 512 MB, DDR SDRAM, PC2600U-25330
Modem: Dash2, UCJ, V.92, 1.0F, APPLE VERSION 2.6.6
Network Service: Built-in Ethernet, Ethernet, en0
Parallel ATA Device: TOSHIBA DVD-ROM SD-R1312, 697.58 MB
Parallel ATA Device: ST380011A, 74.53 GB
USB Device: Keyboard Hub, Apple, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Apple Optical USB Mouse, Fujitsu Component, Up to 1.5 Mb/sec, 100 mA
USB Device: Apple Keyboard, Apple, Inc, Up to 1.5 Mb/sec, 220 mA
USB Device: Hub, Up to 12 Mb/sec, 500 mA
FireWire Device: Portable Combo Drive, Verbatim, Up to 400 Mb/secSee the part in the crash log about TWAIN Source Manager ?
That's part of the interface to your scanner driver.
The scanner or camera driver that you installed is buggy, and causing the crashes.
Remove the scanner or camera driver, or disable the TWAIN interface plugin in Photoshop (so Photoshop won't try to load the scanner driver anymore).
This is why we made the TWAIN plugin optional in Photoshop CS4. -
Premiere Pro CC Keeps Crashing Upon Launch
I just became a CC member recently and I installed Premiere Pro but every time I launch it, it crashes shortly after opening. I've tried uninstalling and reinstalling but the problem continues. All my other Adobe Apps work fine. Any suggestions?
Ok after many updates, hours on the phone and multiple language changes ive SOLVED the crash on startup issue.
For me the fix is to change the system region to ‘United States Computer’ And Pref Language to ‘English' -
Photoshop CC Crashes on launch with Mavericks
I have two Macs, a late 2012 MacBook Pro and a 2009 iMac, both installed with Creative Cloud and running Mavericks. The MBP is doing great. No issues whatsoever, and it is my main machine these days.
However, Photoshop CC is crashing on launch on the iMac every time. I can't use it at all there. Here is the top of the crash log, leaving off everything from "Binary Images:" on...
Process: Adobe Photoshop CC [2380]
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Identifier: com.adobe.Photoshop
Version: 14.1.2 (14.1.2.427)
Code Type: X86-64 (Native)
Parent Process: launchd [168]
Responsible: Adobe Photoshop CC [2380]
User ID: 501
Date/Time: 2013-10-26 00:37:00.983 -0700
OS Version: Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: DED9973F-A857-10A5-E2B2-791EF071085E
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Dyld Error Message:
Symbol not found: _pow
Referenced from: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Expected in: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/../Frameworks/PatchMatch.framework/Versions/A/PatchMatch
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 dyld 0x00007fff688d609d dyld_fatal_error + 1
1 dyld 0x00007fff688d8df6 dyld::fastBindLazySymbol(ImageLoader**, unsigned long) + 171
2 libdyld.dylib 0x00007fff92fcd31d dyld_stub_binder_ + 13
3 ??? 0x0000000103bb6030 0 + 4357578800
4 com.adobe.Photoshop 0x00000001011ab851 0x100000000 + 18528337
5 com.adobe.Photoshop 0x00000001000df0a6 0x100000000 + 913574
6 com.adobe.Photoshop 0x00000001000f13e6 0x100000000 + 988134
7 com.adobe.Photoshop 0x00000001011b32ee 0x100000000 + 18559726
8 com.adobe.Photoshop 0x00000001011efd6f 0x100000000 + 18808175
9 com.adobe.Photoshop 0x00000001016d657f 0x100000000 + 23946623
10 com.adobe.Photoshop 0x00000001007ed88a 0x100000000 + 8312970
11 com.adobe.Photoshop 0x000000010089a425 0x100000000 + 9020453
12 com.adobe.Photoshop 0x00000001002d45b6 0x100000000 + 2966966
13 com.adobe.Photoshop 0x00000001002d49b9 0x100000000 + 2967993
14 com.adobe.Photoshop 0x0000000100002a34 0x100000000 + 10804
Thread 1:
0 libsystem_kernel.dylib 0x00007fff9aaa4e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff92513f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff92516fb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff9aaa5662 kevent64 + 10
1 libdispatch.dylib 0x00007fff9514843d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff95148152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00007fff9aaa4e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff92513f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff92516fb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff9aaa4e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff92513f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff92516fb9 start_wqthread + 13
Thread 5:: MPSupport Worker
0 libsystem_kernel.dylib 0x00007fff9aaa4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff92514c3b _pthread_cond_wait + 727
2 MultiProcessor Support 0x00000001135dbf9b 0x113596000 + 286619
3 MultiProcessor Support 0x00000001135dbe53 0x113596000 + 286291
4 MultiProcessor Support 0x00000001135fbee4 0x113596000 + 417508
5 libsystem_pthread.dylib 0x00007fff92512899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff9251272a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff92516fc9 thread_start + 13
Thread 6:: MPSupport Worker
0 libsystem_kernel.dylib 0x00007fff9aaa4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff92514c3b _pthread_cond_wait + 727
2 MultiProcessor Support 0x00000001135dbf9b 0x113596000 + 286619
3 MultiProcessor Support 0x00000001135dbe53 0x113596000 + 286291
4 MultiProcessor Support 0x00000001135fbee4 0x113596000 + 417508
5 libsystem_pthread.dylib 0x00007fff92512899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff9251272a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff92516fc9 thread_start + 13
Thread 7:: MPSupport Worker
0 libsystem_kernel.dylib 0x00007fff9aaa4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff92514c3b _pthread_cond_wait + 727
2 MultiProcessor Support 0x00000001135dbf9b 0x113596000 + 286619
3 MultiProcessor Support 0x00000001135dbe53 0x113596000 + 286291
4 MultiProcessor Support 0x00000001135fbee4 0x113596000 + 417508
5 libsystem_pthread.dylib 0x00007fff92512899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff9251272a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff92516fc9 thread_start + 13
Thread 8:: MPSupport Worker
0 libsystem_kernel.dylib 0x00007fff9aaa4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff92514c3b _pthread_cond_wait + 727
2 MultiProcessor Support 0x00000001135dbf9b 0x113596000 + 286619
3 MultiProcessor Support 0x00000001135dbe53 0x113596000 + 286291
4 MultiProcessor Support 0x00000001135fbee4 0x113596000 + 417508
5 libsystem_pthread.dylib 0x00007fff92512899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff9251272a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff92516fc9 thread_start + 13
Thread 9:: MPSupport Worker
0 libsystem_kernel.dylib 0x00007fff9aaa4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff92514c3b _pthread_cond_wait + 727
2 MultiProcessor Support 0x00000001135dbf9b 0x113596000 + 286619
3 MultiProcessor Support 0x00000001135dbe53 0x113596000 + 286291
4 MultiProcessor Support 0x00000001135fbee4 0x113596000 + 417508
5 libsystem_pthread.dylib 0x00007fff92512899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff9251272a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff92516fc9 thread_start + 13
Thread 10:: MPSupport Worker
0 libsystem_kernel.dylib 0x00007fff9aaa4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff92514c3b _pthread_cond_wait + 727
2 MultiProcessor Support 0x00000001135dbf9b 0x113596000 + 286619
3 MultiProcessor Support 0x00000001135dbe53 0x113596000 + 286291
4 MultiProcessor Support 0x00000001135fbee4 0x113596000 + 417508
5 libsystem_pthread.dylib 0x00007fff92512899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff9251272a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff92516fc9 thread_start + 13
Thread 11:: MPSupport Worker
0 libsystem_kernel.dylib 0x00007fff9aaa4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff92514c3b _pthread_cond_wait + 727
2 MultiProcessor Support 0x00000001135dbf9b 0x113596000 + 286619
3 MultiProcessor Support 0x00000001135dbe53 0x113596000 + 286291
4 MultiProcessor Support 0x00000001135fbee4 0x113596000 + 417508
5 libsystem_pthread.dylib 0x00007fff92512899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff9251272a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff92516fc9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00007fff6890adb0 rbx: 0x000000011438ea60 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x00007fff6890af20 rsi: 0x0000000000000000 rbp: 0x00007fff5fbff1c0 rsp: 0x00007fff5fbff1a8
r8: 0x00007fff688f5b4c r9: 0x0000000000000000 r10: 0x00007fff688f8ce6 r11: 0x00007fff6890af20
r12: 0x0000000114379c00 r13: 0x000000011437f400 r14: 0x00007fff6890af20 r15: 0x00000001143752e0
rip: 0x00007fff688d609d rfl: 0x0000000000000246 cr2: 0x000000010f6ef000
Logical CPU: 4
Error Code: 0x00000000
Trap Number: 3The symbol not found means that the PatchMatch library is corrupt, or the wrong version (maybe an updater failed).
You'll probably need to uninstall Photoshop, reinstall, and reapply the updates. -
Photoshop CS2 crashes on launch -- kernel security error
Photoshop CS2 won't launch from the internal boot drive. I'm running 10.4.7 with all updates as of 8/9/2006. The crash reporter shows a kernel security violation, and I forwarded tis report to Apple. The same copy of CS2, on the internal drive, will launch if I change startup disks and boot from an external drive, which contains an up-to-date OS as well. So the problem seems not to be with CS2.
Disk Utility says it cannot repair the internal drive when I boot from the external drive, and it shows an entry in red that says "illegal name". Here's Disk Utility's dialog:
Verify and Repair disk “Macintosh HD”
Checking HFS Plus volume.
Checking Extents Overflow file.
Checking Catalog file.
Illegal name <-----here's the stinker!
Checking multi-linked files.
Checking Catalog hierarchy.
Checking Extended Attributes file.
Checking volume bitmap.
Checking volume information.
Repairing volume.
The volume Macintosh HD could not be repaired.
Error: The underlying task reported failure on exit
I've repaired permissions on all disks, but the problem remained.
TechTools Pro four passes the drive on all tests.
Further info -- just a few hours before this problem arose yesterday, I backed up the internal drive using SuperDuper onto a partition of another external drive. That partition shows the same problem as the internal one, with DIsk Utility reporting illegal name.
I have re-installed the CS2 package on bothe the internal and an external drive. Image Ready CS2 runs fine on both disks. To verify this I booted in turn from each disk and ran Image Ready.
I downloaded and installed the 10.4.7 Combo Update. The problems remain as described.
<br>
eMac 1.25 Gh Mac OS X (10.4.7)
eMac 1.25 Gh Mac OS X (10.4.7)
eMac 1.25 Gh Mac OS X (10.4.7)Thanks for htis tip. It removed the illegal name error I was getting in Disk Utility, and I was then able to get a clean bill of health from Disk Utility after removing all the Legal folders from internal and external Illustrator, Photoshop, etc packages..
However, the basic photoshop problem remains -- I can launch Photoshp CS2 on the external drive or on the internal drive, PROVIDED that I boot from the external drive. I can't launch either installation after booting from the internal disk.
New information -- CS2 begins to launch, and the splash screen shows progress up to the item Building TWAIN menus. The the launch fails. Here is the beginning of the walkback from crash reporter:
Date/Time: 2006-08-10 19:31:58.841 -0400
OS Version: 10.4.7 (Build 8J135)
Report Version: 4
Command: Adobe Photoshop CS2
Path: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2
Parent: WindowServer [72]
Version: 9.0 (9.0x196) (9.0)
PID: 311
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNINVALIDADDRESS (0x0001) at 0x72007900
Thread 0 Crashed:
0 <<00000000>> 0xfffeff20 objcmsgSendrtp + 32
1 com.apple.CoreFoundation 0x907d22c0 __CFDictionaryDeallocate + 552
2 com.apple.CoreFoundation 0x907bbf34 _CFRelease + 240
3 com.apple.CoreFoundation 0x907f2540 __CFBundleDeallocate + 100
4 com.apple.CoreFoundation 0x907bbf34 _CFRelease + 240
5 org.twain.dsm 0x97f6edc8 GetFileList(TW_IDENTITY*, DS_LIST*) + 432
6 org.twain.dsm 0x97f6ea88 DSMIdentity(TWIDENTITY*, unsigned short, TW_IDENTITY*) + 68
7 org.twain.dsm 0x97f6e7ec DSM_Entry + 252
8 com.adobe.Photoshop 0x00db8dac XPEPLaunch::StartApp(unsigned short const*, unsigned short const*, unsigned short const*, void**) + 2458944
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