Premiere CC C300 playback crash

Hi there,
I have been running CS6 on my machine without any issues. Today I downloaded and installed CC 7.2.1 (4) and uninstalled CS6. I create a new project, and import a mix of C300 and 5D footage into bins. Everything seems to import without any trouble. When I open up the bins and begin to view C300 clips, Premiere crashes within about 15 seconds to a minute. I have created a new project and reimported the footage, only to run into the same problem. The point at which it crashes is not consistent or tied to a specific clip, but always happens very shortly after I begin viewing clips. After the crash happens, I can re-open the project and often succesfully play the clip that previously crashed Premiere only to have it crash while I am viewing another clip.
My specs are below.
Premiere CC 7.2.1 (4)
OS X 10.9.2
Macbook Pro Retina 15 inch, 2.7 Ghz i7, 16 GB RAM
I am viewing .MXF clips with the crashes happen. I get a OS X "Adobe Premiere Pro CC quit unexpectedly" error. I am running no other software at the same time, and have no third party codecs or effects installed.

Hello,
Did you ever find out what was causing your problem? Unfortunately, I do not have an answer, but a similar problem. I'm running Premiere CC v.7.2.2 on Windows 7, and when I edit footage from the Sony EX3 (.MP4) and Canon T3i (.MOV) I have no problems. However, when I try to use footage from the Canon C300, I run into a lot of problems. I've already changed playback resolution to half, but I still get really laggy playback. Clips switch back to "media pending" often, and indefinitely. Sometimes my playback window only shows black even though video is definitely present. One time the playback window showed the video with crazy florescent colors that were not present. I also start having issues using Dynamic Link between After Effects and Premiere. I'll import a Premiere sequence into After Effects with no problem, but then randomly the link will be broken and I have to reconnect over and over. I have never encountered this Dynamic Link problem, ever. Eventually, this all usually ends in the frozen "not responding" screen in Premiere and I have to force quit.
Anyone?
Specs:
Premiere CC 7.2.2
Windows 7; 3.60GHz; 32 GB RAM; 64-bit
NVIDIA Quadro 4000

Similar Messages

Premiere Pro CS6 Playback Keeps Freezing Then Programme Crashes

When I'm editing my playback freezes then Premiere stops responding and crashes, this is very annoying.
It normally happens when I m colour grading, but it can happen anywhen when I am editing.
I have an iMac with these stats:
Processor 2.7 GHz Intel Core i5
Memory 4 GB 1333 MHz DDR3
Graphics AMD Radeon HD 6770M 512 MB
Please can someone help, I have a few big projects coming up and NEED to edit.
Cheers

Oh really!? I thought they were alright, my computer handeled CS5 well. I have the creative suite installed but only use premiere, photoshop and after effects. Would only reinstalling the programes I use help?
My internal Macintosh HD is 999.35 GB with 958.89 GB of free space.
And an external HD which is used for time machine is 2TB with 1.06 GB free.
What you reckon I should do?
Cheers for the reply by the way

Premiere Elements 9 - Playback only works on Admin account

Hi, I'm running Premiere Elements on a couple of iMacs 2.93GHz, Core i7, 8GB RAM, OSX 10.6.8. This is in a library so we have student accounts on all of our machines. Under the admin account Premiere works fine, no crashing and playback is working. However, on the student side whenever the same clip is trying to be played the playhead does not move, it sticks on the first frame and there is no audio. The only visible difference is that the play icon changes to pause. I was wondering if anyone would know a good way around this. I have tried the 9.01 patch to no success. It seems that the student side does not have permissions to some component. Hoping someone could shed some light on this issue. Thanks in advance.
Hunter

Here are some more discussions about networks... not for Elements, but they show that even Premiere Pro does not work properly on a network
Win Server is NOT supported http://forums.adobe.com/thread/851602
Not in a Network environment http://forums.adobe.com/thread/771151
-a work around, of sorts http://forums.adobe.com/thread/957523
-and not on a "domain" http://forums.adobe.com/thread/858977

Premiere Pro 2014 is crashing and freezing and I have to use force quit to get it to shut down.

Premiere Pro 2014 is crashing every day. i am running Premiere Pro 2014 on a 2013 imac with 3.4 GHz Intel Core i5 with 16 GB RAM. Playback on premiere continually freezes and the program crashes. Or the playback will start to freeze and then I save and close the project file/program, but the program will not close and I have to force quit. This is extremely frustrating. Premiere Pro CC was super stable and I rarely if ever had a problem. I have changed my permissions to give myself read/write. I have created a new project file in 2014 and then imported all my sequences from my updated project file but none of these strategies have worked. I am considering creating a new project file and going back to working solely in CC because I am on a deadline and troubleshooting this issue is taking up so much time.

I have had to force quit PP CC four times today. The fourth was when it crashed while trying to reopen it. I have had exactly the same problems as described above. I have no solutions to offer. I will go through a week of constant Premiere Pro bugs and poor performance then experience a period that seems too good to be true only to end up having a day like today. I can't believe that they call this a professional editing suite. It just wastes so much of my time pissing around trying to fix things and managing all the extra render and preview files it makes each time I have to save a new copy of a project which usually results in renaming it. It gets confusing after a while. Really not happy with this and have begun to learn Avid so as soon as this project is done, PP will be history.

Adobe Premiere CC 2014 Fast Crash on splash

Just built a new machine. Put it together, ran windows and hardware updates. Installed Photoshop and Premiere Pro cc 2014. Photoshop ran great...however Premiere and Media Encoder crash on startup. The splash screen appears and immediately crashes with no error. I have tried different drivers for the graphics card. Also downloaded and installed Premiere CC 2013. At first it opened, then ran the update and then began to crash just like 2014. Primary reason for building this machine was of course for Premiere. I have also tried running as administrator and running different compatibility modes with no luck.
Of course time is of the essence and hopefully there is a solution I am missing! Thanks all for any help you can provide. Here is a quick and dirty screen cap I shot with my phone of the crash in action.
VIDEO0037 - YouTube
Win Pro 7 64 (Not yet activated. Need to transfer or purchase new key)
ASUS Z97 Deluxe (latest BIOS)
Intel Core i7 3.5
32 gb g.skill ripjaw
Geforce GTX 780 (currently have the latest beta drivers installed)
Samsung 840 EVO SSD 500gb

UPDATE...
So I uninstalled all apps. Upon restart, Windows notified me of some additional windows updates that didnt show up yesterday. I ran them and now should be up to date as i thought i had already done. Re installed Premiere 2014 and it seems to run! Not sure if it was the windows update or the re installation. All seems to be working at this point, but if anyone has any additional input that would be great as I am a little unsure of what the fix may have been.
Will post back here if I have any changes on this....
Thanks all!

Premiere Pro CC 2014 crashing constantly

Premiere Pro CC was great. Premiere Pro CC 2014 is not so great!
Constantly crashing every time I go to render after a while.
It happens so inconsistently I cannot explain.
I wish Adobe would see this post and contact me to resolve.
We pay for 5 seats every month and should not have to deal with software crashing constantly.
Thanks,
J

Hi, I have the same problem too.
Premiere pro cc 2014 crash constantly. I found problem in the overflow of RAM when I quickly scan (review) my clips on the timeline or resize the clips.
My configuration:
Premiere pro cc 8.1; 16Gb RAM; SSD 120(where i store and work with my video); CPU Intel i72700K; Windows 7 Pro x64

Why Do Both Photoshop CS5 (64 Bit) and Premiere Pro (64 Bit) Crash on Start up.

Both Photoshop CS5 (64 Bit) and Premiere Pro (64 Bit) Crash on Start up. 32 bit version of Photoshop works fine.
Here is the problem signature when they crash.
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          Photoshop.exe
Application Version:          12.0.0.0
Application Timestamp:          4bbc5b10
Fault Module Name:          CoolType.dll
Fault Module Version:          5.7.82.7602
Fault Module Timestamp:          4b980c97
Exception Code:          c0000005
Exception Offset:          0000000000073a92
OS Version:          6.1.7601.2.1.0.256.48
Locale ID:          1033
Additional Information 1:          7c82
Additional Information 2:          7c821a1fc13b00b508d1bb6ee7ecaf44
Additional Information 3:          019c
Additional Information 4:          019cb6db15489631b8a43faf27e30830
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          Adobe Premiere Pro.exe
Application Version:          5.0.3.0
Application Timestamp:          4ce382d1
Fault Module Name:          CoolType.dll
Fault Module Version:          5.7.82.7449
Fault Module Timestamp:          4b7b1af3
Exception Code:          c0000005
Exception Offset:          00000000000739ea
OS Version:          6.1.7601.2.1.0.256.48
Locale ID:          1033
Additional Information 1:          889a
Additional Information 2:          889afed61eb6ddf1c1c3419adc6026b6
Additional Information 3:          8235
Additional Information 4:          823549a371dff618695395cc0a8514ee
Both are referencing cooltype.dll. I ran Font Doctor on all system and non-system fonts and found no errors. Booted without Extensis Suitcase loading. Nothing works. All 32 bit programs work fine. Any clues would be appreciated.

It does not necessarily mean a "corrupt" font, but can be a font that PrPro, and PS, cannot handle.
Though I have read that changes have been made, Open Office's DejaVu font would crash PrPro's Titler - every time. There are quite a few others. Font Dr, and similar utilities, will not see the font(s) as corrupt, but they are so poorly designed, that PrPro and PS cannot deal with them.
Though it can be a long, drawn out process, one can often zero in on the problem font(s), with a little work. This is accomplished by first defining the "System Fonts," and not touching them. Then, uninstall half of the remaining fonts, and testing PrPro and PS. If they launch fine, you know that somewhere in that list of fonts, the problem exists. If there is still a failure to launch, chances are good that the problem font(s) reside in that half, that are still installed. Note: because the problem still exists, does not guarantee that there are NOT problem fonts in that uninstalled group, so keep that in mind.
Repeat the proces, by uninstalling half of the remaining fonts and testing.
If necessary, repeat by removing half of the now remaining fonts and testing.
When you get to a point, where you are no longer getting problems, reinstall fonts, in small groups, testing in between. The smaller the groups, the easier it will be to pinpoint the problem font(s).
Keep notes on which fonts you are uninstalling and reinstalling, until you narrow it down to the problem font(s).
I would start by uninstalling any "free fonts," and then commercial, 3rd party fonts. A lot of free fonts are just poorly designed, and can cause issues, though they might work fine in some other programs.
I use a font manager, so that I only have ~ 350 fonts installed at one time, and then dynamically install fonts, as needed for Projects. That keeps my machine clean, and if, upon installation, I get a crash/hang, I know that at least one font in that Set is causing it. This helps, as my workstation has ~ 19,000 fonts on it, and some are free fonts, and many are from 3rd parties. Some are also very, very old.
Good luck,
Hunt
PS - one common cause for hangs on loading PrPro can be from VST's, used in Audio-editing. If you also have a lot of VST's, you could have two issues with two separate programs, i..e. PS hanging on fonts, and PrPro hanging on VST's. The results would be the same, but the causes could be different. That leads to even more work. For PrPro, also see this ARTICLE. If you get PS launching, but PrPro is still not functioning, drop by the PrPro Forum, and someone can help you there.

Premiere Pro 5.5 crashes when importing mpg file

Premiere Pro 5.5 crashes when importing mpg file.
I can get the file to import if I first right click the file and tell it to "open in source monitor" then tell it to import.
When I do this it indexes the file. After it is done indexing is when I can then import the file.
Should I not just be able to tell it to import and it does the indexing?
These files that I am tryig to open were with Premiere Pro 4.

Welcome to the forum.
What are the specs. of this MPEG file? Might be something in those, that is causing an issue.
Good luck,
Hunt

Premiere Pro CS6 playback freezes, regenerates .pek and .cfa files

When I try to watch something in a sequence, the Program Monitor freezes. The playhead moves in the timeline as usual and the audio plays just fine, but the visual freezes. Sometimes it stops a few seconds after I start playing and sometimes the video never plays at all. When I stop playback, it remains frozen for a while, then resets to the frame the playhead is on.
As I checked different options, I discovered Premiere is regenerating both the .pek and .cfa files every time I open it, even though all of my projects have already conformed. I have it set to store the media files with the project, so I know the preview files have not moved or been deleted. I work on this setup 8 hours a day, 5 days a week, and nothing changed since I was in yesterday. It was working fine when I shut it down last night, no one could have logged in while I was gone, and this morning it doesn't work. No updates were installed, no files were moved, no drives switched.
I have searched the internet for help, but all of the forums I've found are at least two months old and recommend installing the 6.0.3 update. I did run updates for all my Adobe software, and it didn't help. I also deleted and re-rendered my peak and cfa files.
One six-month-old forum said that Premiere CS6 cannot playback long AVCHD .m2ts files. Previously I had no problem working with .m2ts files 35 minutes and shorter, or with .mp4 files up to 75 minutes long. The video I'm currently working with is about 75 minutes long. And again, it was working fine yesterday.
Further investigation revealed that playback does not freeze when I import a selection from the Source Monitor (vs. importing from the Bin and trimming in the Timeline) and do not layer clips or apply effects.
Any thoughts?
Thanks.
Media Spec:
File type: AVCHD Video
Resolution: 1920x1080 (1080p), 29 fps
Imported from camera hard drive using PlayMemories Home
Computer Spec:
Adobe Premiere Pro CS6
Windows 7, 64-bit Service Pack 1
Graphics card is Quadro 5000, driver 276.19
OS/boot drive is a solid state 250gig, and files running off a 2TB local hard drive

I've tried several more things.
The playback does not freeze if I have only one clip in the timeline.
If I have clips on two or more video tracks, it starts freezing.
Once I clear it down to one video track, it takes a couple of seconds (up to 30) to start playing normally again.
Sometimes I can play two tracks for several minutes before it freezes. Sometimes it freezes immediately.
When I open Premiere, I get the "Media Pending" screen for way longer than usual.
I have rebuilt the peak and cfa files, no difference. GPU accelerator is enabled. The latest Adobe updates are installed.
I see a few other forums with similar problems but no solution.
No settings, file formats, or file locations have changed since Monday (the last time CS6 was working properly). After a lot of digging around I found that a Windows Defender Definition update was installed the morning of the day PP started freaking out. I can't get rid of this update.
I edit two or more hours of footage per day. They are lectures, so they are recorded in 1-3 hour chunks. I use two videos simultaneously--one with the professor's powerpoint presentation, and one of the professor. I keyframe the PPT video into the corner, overlaid over the lecturer. I did this for years without problem in CS5.5 and for two months without problem on my current setup.

Mac book pro (late 2013) has a lag when sculpting and rotating models in Zbrush only when using my Wacom-capture tablet (if I use a mouse or trackpad its fine no lag). Also Premiere Pro CS5, playback is almost like watching footage in slow motion.

Mac book pro (late 2013) has a lag when sculpting and rotating models in Zbrush, but only when using my Wacom-capture tablet (if I use a mouse or trackpad its fine no lag).
Also Premiere Pro CS5 playback is almost like watching footage in slow motion, Premiere Pro is installed on the main drive but the footage is on an external drive connected with USB 2.
I'm wondering if it is just a problem with the Mac USB drivers maybe not supporting USB 2 ? (Because I have also installed Window 7 on this same MacBookPro and tested the same software "Zbrush and Premiere Pro" And they both work perfectly on the Bootcamp Windows 7 install, and so its using the same hardware so it has to be the drivers right ?)
Any help would be great, Thanks
Darius

Mac book pro (late 2013) has a lag when sculpting and rotating models in Zbrush, but only when using my Wacom-capture tablet (if I use a mouse or trackpad its fine no lag).
Also Premiere Pro CS5 playback is almost like watching footage in slow motion, Premiere Pro is installed on the main drive but the footage is on an external drive connected with USB 2.
I'm wondering if it is just a problem with the Mac USB drivers maybe not supporting USB 2 ? (Because I have also installed Window 7 on this same MacBookPro and tested the same software "Zbrush and Premiere Pro" And they both work perfectly on the Bootcamp Windows 7 install, and so its using the same hardware so it has to be the drivers right ?)
Any help would be great, Thanks
Darius

Premiere Pro CC updated - crashes almost immediately on my mac OS X Yosemite 10.10.3. Crashes at startup, crashes with media import, crashes when creating a sequence. NEED HELP FAST I have tried many troubleshooting solutions I found online nothing has

Premiere Pro CC updated - crashes almost immediately on my mac OS X Yosemite 10.10.3. Crashes at startup, crashes with media import, crashes when creating a sequence. NEED HELP FAST> I have tried many troubleshooting solutions I found online nothing has worked.

Hi,
Sorry to hear about the experience. Please provide your computer configuration details.
Memory, Processor, Graphics card, Exact version of Premiere Pro, Error message that you are get. If you can post screenshots of the error report that would be helpful.
Thanks,
Rameez

Premiere Pro CC keeps CRASHING - Mac

Premiere Pro has been crashing for over a year. Even before I upgraded to CC.
Sometimes it will crash more than 5 times in 10 minutes. Longest it has run is just under an hour without crashing.
Everytime it crashes it says "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your project."
Now I am editing a project trying to import an AAF file and it keeps crashing on import.
I have done a full uninstall, used CC Cleaner. Reinstalled and it still crashes.
The log I get from the crash is massive but happy to paste it here if it helps. Let me know.
My mac is:
MacBook Pro i7 2.3ghz
8Gb ram 1333mhz ddr3 - 2 module of 4gb
AMD Radeon HD6750M 1024mb
Running OSX 10.9.3

I am Windows, but from what I have read permissions can cause major problems
Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0

Premiere Pro CC keeps crashing upon opening

My premiere pro CC keeps crashing upon opening. I'm using a Dell Latitude 3340. I keep getting this message above. I've updated my video card, logged out and back into creative cloud, tried deleting preferences, and a few other things. Any idea how to help?
Thanks,

Hi,
Which Graphics card is installed on your computer? Please open Event Viewer and paste the detailed error log for Premiere here so that we can suggest further steps.
Thanks,
Rameez

Premiere Pro 2.0 crashes - Avi deleted

Hello,
Today I Had to insert a Time Code in film that belonged to a project made with Premiere Pro 1.5. I Installed PPro 2.0. I opened the project and i was able to insert the TC and Export it to a Quicktime File. But right after the export, Premiere Pro 2.0 crashed. It appeared the message "Premiere has found an unexpected error. We will try to save your project". After a while the program shut down. I rebooted the computer, and when i restarted the program i found out that not only my project file had dissappeared, but also the Avi's Captured from tapes. I recovered the project from a previous autosave but most of the clips are offline. The most surprising thing is that checking the scratch disk, it has the same Gb occupied than it had before the "deletion" of the avis. So, I suppose they are still there but a cannot read them. Is that correct? How Can I retrieve them?
Thanks in advance for your responses,
Salvador Savarese
Buenos Aires, Argentina

I'm with Bill in that I've never seen Premiere delete either a project file or actual media, even after an error like that. Chances are more than likely the reported problem is partly due to operator error.
For example, clips being offline isn't the same as actual media being deleted from the hard drive. My very strong suspicion is that you have a case of the former, not the latter. If that's the case, then it's also very likely your original project is still on the hard drive, right where you left it, even if it doesn't appear in the recent projects list upon startup of Premiere.

Adobe Premiere Pro CS6 Playback Unusable-PLAYBACK ISSUES

Hello,
I've just downloaded the Adobe Premiere Pro CS6 Trial, but whenever I put a clip in the sequence timeline, the playback stops after a second or so. I filmed my screen to show the problem (computer specs at the end of the video).Is it because the sequence settings do not match the clip's properties? I'm also new to Adobe Premiere.
Here's the video:
http://www.youtube.com/watch?v=9R6S1TYjqOw
Thanks in advance

http://helpx.adobe.com/premiere-pro/kb/playback-stops-loops-soundbooth-premiere.html

Premiere CC C300 playback crash

Similar Messages

Maybe you are looking for