Premiere CC crashes when I attempt to export

Every time I attempt to export a sequence with Media everything crashes. I'm new to Premiere Pro so some help would be greatly appreciated.

I'm having the exact same problem. When I select File>Export>Media the program closes and gives me the following message. "Sorry, a serious error has occurred..". It's frustrating.
PLEASE HELP! Time is of the essence
Here is my Crash Report:
Process:         Adobe Premiere Pro CC [868]
Path:            /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/MacOS/Adobe Premiere Pro CC
Identifier:      com.adobe.AdobePremierePro
Version:         7.2.1 (7.2.1)
Code Type:       X86-64 (Native)
Parent Process: launchd [197]
Responsible:     Adobe Premiere Pro CC [868]
User ID:         501
Date/Time:       2014-02-05 13:34:23.257 -0500
OS Version:      Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: 5093BAE8-5BE0-C005-7453-67715FA016E2
Sleep/Wake UUID: B36E4F65-7E25-490D-80BF-880D8A56C19D
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with unexpected exception of type dvacore::filesupport::dir_create_exception: $$$/dvacore/filesupport/DirCreate=The directory '@0' could not be created. Please check the parent directory protection or permission rights.
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib                  0x00007fff9513e866 __pthread_kill + 10
1   libsystem_pthread.dylib                 0x00007fff93e3135c pthread_kill + 92
2   libsystem_c.dylib                       0x00007fff9408ac5a __abort + 145
3   libsystem_c.dylib                       0x00007fff9408abc9 abort + 140
4   libc++abi.dylib                         0x00007fff9348c141 abort_message + 257
5   libc++abi.dylib                         0x00007fff934b1aa4 default_terminate_handler() + 240
6   libobjc.A.dylib                         0x00007fff943a0322 _objc_terminate() + 124
7   libc++abi.dylib                         0x00007fff934af3e1 std::__terminate(void (*)()) + 8
8   libc++abi.dylib                         0x00007fff934af456 std::terminate() + 54
9   libc++abi.dylib                         0x00007fff934b1ad3 default_unexpected_handler() + 23
10 libc++abi.dylib                         0x00007fff934af3a5 std::__unexpected(void (*)()) + 6
11 libc++abi.dylib                         0x00007fff934afd52 __cxa_call_unexpected + 129
12 com.adobe.SettingsUI.framework          0x00000001087e6c32 AME::AMESettingsDlgImp::AddPreviewSource(ASL::InterfaceRef<BE::IProject, BE::IProject>, ASL::InterfaceRef<BE::ISequence, BE::ISequence>, dvamediatypes::TimeDisplay, dvamediatypes::TickTime const&, dvamediatypes::TickTime const&, dvamediatypes::TickTime const&, dvamediatypes::TickTime const&) + 978
13 com.adobe.SettingsUI.framework          0x00000001087e4a3d AME::AMESettingsDlg::AddPreviewSource(ASL::InterfaceRef<BE::IProject, BE::IProject>, ASL::InterfaceRef<BE::ISequence, BE::ISequence>, dvamediatypes::TimeDisplay, dvamediatypes::TickTime const&, dvamediatypes::TickTime const&, dvamediatypes::TickTime const&, dvamediatypes::TickTime const&) + 109
14 com.adobe.Mezzanine.framework           0x0000000105d43b52 MZ::(anonymous namespace)::LaunchAMESettingsDlgHelper(ASL::InterfaceRef<BE::ISequence, BE::ISequence>, dvamediatypes::TickTime const&, bool, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&, bool&, bool&, MZ::EncodeSettings&, EncoderHost::AMEWorkAreaType&, dvamediatypes::TickTime const&, dvamediatypes::TickTime const&, dvamediatypes::TickTime&, dvamediatypes::TickTime&, bool, bool, bool, unsigned int) + 3362
15 com.adobe.Mezzanine.framework           0x0000000105d42713 MZ::EncoderManager::AddSequence(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, ASL::InterfaceRef<BE::IProject, BE::IProject>, ASL::InterfaceRef<BE::IProject, BE::IProject>, ASL::InterfaceRef<EncoderHost::IPreset, EncoderHost::IPreset>, ASL::InterfaceRef<BE::ISequence, BE::ISequence>, dvamediatypes::TickTime const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&, MZ::ExportMediaEncodeType, int (*)(ASL::InterfaceRef<BE::IProject, BE::IProject> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&), void (*)(ASL::InterfaceRef<BE::IProject, BE::IProject> const&, ASL::InterfaceRef<BE::ISequence, BE::ISequence> const&, ASL::InterfaceRef<BE::ISequence, BE::ISequence>&, ASL::InterfaceRef<BE::IProject, BE::IProject>&)) + 803
16 com.adobe.HSL.framework                 0x0000000108c99a6f HSL::DoExportMovieDialog(ASL::InterfaceRef<BE::ISequence, BE::ISequence>, ASL::InterfaceRef<BE::IMasterClip, BE::IMasterClip>, bool, dvamediatypes::TickTime const&, bool, MZ::ExportMediaEncodeType) + 1007
17 com.adobe.HandlerProject.framework          0x000000010b6ede13 HandlerProject::ProjectViewModeSwitcher::HandleExport(int) + 755
18 com.adobe.HandlerProject.framework          0x000000010b6ec893 HandlerProject::ProjectViewModeSwitcher::DoCommand(UIF::Command const&) + 3283
19 com.adobe.HandlerProject.framework          0x000000010b6d7476 HandlerProject::ProjectView::OnHandleCommand(UIF::Command const&) + 102
20 com.adobe.HandlerProject.framework          0x000000010b6dc156 HandlerProject::ProjectView::ObeyCommand(UIF::Command const&) + 3878
21 com.adobe.UIFramework.framework          0x0000000104708c66 UIF::Commander::PostCommandInner(UIF::Command const&, bool&) + 790
22 com.adobe.Frontend.framework            0x000000010006b659 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0 <int>) + 41
23 com.adobe.UIFramework.framework          0x00000001047088cf UIF::Commander::PostCommand(UIF::Command const&) + 111
24 com.adobe.UIFramework.framework          0x0000000104708825 UIF::Commander::PostCommand(int) + 37
25 com.adobe.Frontend.framework            0x00000001000c4fdc HandleMenuCommand(NSMenuItem*) + 108
26 com.adobe.dvacore.framework             0x00000001002e4a1c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
27 com.adobe.Frontend.framework            0x000000010006b659 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0 <int>) + 41
28 com.adobe.dvacore.framework             0x00000001002e4b68 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 136
29 com.adobe.dvacore.framework             0x00000001002e81b5 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 165
30 com.adobe.Frontend.framework            0x00000001000c4e89 -[PremiereCocoaMacApplication handleMenuCommand:] + 121
31 com.apple.AppKit                        0x00007fff919723d0 -[NSApplication sendAction:to:from:] + 327
32 com.apple.AppKit                        0x00007fff9198d348 -[NSMenuItem _corePerformAction] + 394
33 com.apple.AppKit                        0x00007fff9198d084 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 117
34 com.adobe.dvaui.framework               0x0000000103f698e4 -[DVAMacMenu performActionForItemAtIndex:] + 52
35 com.apple.AppKit                        0x00007fff919dc4dd -[NSMenu _internalPerformActionForItemAtIndex:] + 35
36 com.apple.AppKit                        0x00007fff919dc359 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 104
37 com.apple.AppKit                        0x00007fff91983176 NSSLMMenuEventHandler + 716
38 com.apple.HIToolbox                     0x00007fff937046d4 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 892
39 com.apple.HIToolbox                     0x00007fff93703c87 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 385
40 com.apple.HIToolbox                     0x00007fff93717d90 SendEventToEventTarget + 40
41 com.apple.HIToolbox                     0x00007fff9374da30 SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 420
42 com.apple.HIToolbox                     0x00007fff93780618 SendMenuCommandWithContextAndModifiers + 59
43 com.apple.HIToolbox                     0x00007fff937805c4 SendMenuItemSelectedEvent + 178
44 com.apple.HIToolbox                     0x00007fff937804a5 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 94
45 com.apple.HIToolbox                     0x00007fff93788425 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 718
46 com.apple.HIToolbox                     0x00007fff93788051 _HandleMenuSelection2 + 446
47 com.apple.AppKit                        0x00007fff918f579c _NSHandleCarbonMenuEvent + 284
48 com.apple.AppKit                        0x00007fff9175456e _DPSNextEvent + 2170
49 com.apple.AppKit                        0x00007fff917538db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
50 com.apple.AppKit                        0x00007fff917479cc -[NSApplication run] + 553
51 com.adobe.Frontend.framework            0x00000001000c702d FE::MacApplication::RunSelf() + 45
52 com.adobe.Frontend.framework            0x0000000100046bfa FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 4058
53 com.adobe.Frontend.framework            0x00000001000c88a8 FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 296
54 com.adobe.Frontend.framework            0x00000001000cfa65 FE::Run(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 581
55 com.adobe.AdobePremierePro              0x00000001000018cc main + 524
56 com.adobe.AdobePremierePro              0x00000001000016b4 start + 52
=====================================
Edited by moderator to trim the crash report to the essential bits.

Similar Messages

Quicktime Pro crashes when I attempt to export

Hello,
I'm using Quicktime Pro version 7.6.6 and I've recently been experiencing this problem when I attempt to export a file from the application.
I'll click 'export' from the file menu, and quickly after the application crashes and displays the following message:
'Quicktime Player 7 quit unexpectedly while using the FLV plugin'
I've removed the 'perian' plugin which I thought it might be refering to, but it still crashes and gives me this meesage each time.
Any ideas how I might resolve this problem?

Download VLC Media Player & Perian to play your .avi files inconjunction w/QT.

Premiere CC crashes when I try to export

I have the macbook OS X version 10.8.3 and am using the Premiere Pro CC version 7.2.1. I have rendered my sequence and I am attempting to export it to put it on youtube. I click 'Export' and then on 'Media' and then a message pops up saying "Sorry, a serious problem has occured that requires Adobe Premiere Pro to shut down." and it crashes.

Hi Matty_Atk,
Thanks for posting on Adobe forums,
Please provide following information :
1. Are you using any 3rd party plugins ?
2. When was the problem started first ?
and
Please try following steps :
1. Open Applications > Adobe Media Encoder CC > Right Click on Adobe Media Encoder CC Icon > Get Info
Click on Select your username and Provide Read & Write Permission to it.
2 Click on Go to folder & type ~/Library > Preferences > rename Adobe Media Encoder folder to Adobe.old
3. Rename Adobe Media Encoder folder to Adobe.old in Documents > Adobe
4. Please try to create a new admin account and then try to launch Media Encoder in New User account.
Please let us know if this works or not!
Regards,
Sandeep

IMovie crashing when I attempt to export

Attempting to export an HD project which is about 10 1/2 minutes long. had no problem exporting previous projects that had audio inserted also. this is a more simple project, just longer. i am using a macbook with OS X Version 10.5.8; Processor 2 GHz Intel Core 2 Duo; Memory 2 GB 667 MHz DDR2 SDRAM. currently have 38GB of hard drive space available.

no solution, apple? i guess it's hard to admit you have a bug in your program. hard to admit you screwed up? just dead silence on this question?

Indesign CS5 now crashes when I attempt to export a PDF...

...why, CS5? WHY?!
Is this the latest in a string of CS5 sad trombones? SOme of my computers do it, others don't. Anybody else dealing w/ this?
Thank you in advance,
J/C

Hard to say.
Which OS and version?
Which version of CS5? Did you update to 7.0.3?
Do you have suffient space on your harddisk to create the pdf?
Are all your fonts used in the doucment OK?

Palm Desktop Application (for Mac) crashes when I try to export Datebook module in vCal format

I'm trying to get my Palm OS Datebook data into iCal. When I attempt the export from Palm Desktop in vCal format, the process appears to start; as it nears the end, the entire Desktop application crashes. The file to which I'm allegedly saving the exported info contains no data.
The exact same thing has happened using both Mac OSX 10.4 and 10.5 on two different Macs. I already uninstalled and re-installed the latest version of Desktop software, so that's not the problem.
Any ideas about how to get my Palm Datebook info into iCal, even if it requires a third party application?
Thanks in advance,
Joanna117
Post relates to: Treo 700p (Verizon)

I'm sorry, but I don't understand what this response means: you can just use your Treo as the liason between the 2 when you switch sync softwares.
I didn't know it was possible to sync the Treo to iCal and/or Address Book. Can you tell me how? I'd be happy to switch sync software if I knew what to switch to.
I'm sorry to have to ask you to spell it out a bit more for me, but appreciate in advance your willingness to do so.
Joanna117
Post relates to: Treo 700p (Verizon)
Post relates to: Treo 700p (Verizon)

Premiere Pro crashes when i start it up. Help please :-)

Premiere Pro crashes when i start it up. Help please :-)

Go to Adobe Premiere Pro CC error on start and answer all the questions I posted in reply #1

My computer crashes when I try to export from iMovie. What is the problem.

Why does my computer crash when I try to export it?

Does it happen with different iMovie projects or does it keep doing it with the same one? Might be a corrupt movie file.
Do you have iLife 11 on disc? If so you might try reinstalling iMovie and try it again, first without updating anything, and if that works then try updating and see if the problem comes back. It could also just be that iMovie is corrupt.

Please Help! InCopy crashes when I try to export...

Please help me!
InCopy crashes when I try to export to PDF. The file I'm working in was originally an InDesign CS3 file that was converted to InDesign CS4 when we upgraded our software. We've run into some BIG PROBLEMS with CS4, and so we've exported our CS4 InDesign files as CS3 .INX files so we can work on them in InDesign CS3.
I've isolated that the problem is only when I try to export pages that have a large ad that goes through the gutter of the newspaper spread. All other pages PDF fine from InCopy CS3.
I opened an old CS3 file (that was never converted to CS4), and double checked that I can still export the whole file to PDF including the pages that have ads going through the gutter.
Is this a bug with CS4 files? Does anyone have any suggestions on how to fix the problem? NOTE: I already tried splitting the box for the ad into 2 separate boxes (one on each page), but InCopy still crashes when I try to export either one of the pages that has content through the gutter.
Thanks for any help you can give me.
- Valerie

I've moved your question to the Adobe ExportPDF forum for that service.

PSE 11 crashes when I attempt to add a new catalog

PSE 11 crashes when I attempt to add a new catalog to those that already exist. No programs are running that might conflict with Organizer, and I can run other functions such as downloading photos from my camera. As soon as I attempt to add a new sub-catalog to an existing major catalog, the program crashes. I'm using Windows 7, and have tried various compatibilities, but none solves the problem. Any ideas?

expat31 wrote:
PSE 11 crashes when I attempt to add a new catalog to those that already exist. No programs are running that might conflict with Organizer, and I can run other functions such as downloading photos from my camera. As soon as I attempt to add a new sub-catalog to an existing major catalog, the program crashes. I'm using Windows 7, and have tried various compatibilities, but none solves the problem. Any ideas?
How do you attempt to 'add a new catalog' or a new 'sub-catalog' ?
There are no such things as 'sub-catalogs' or catalogs included in catalog.
Catalogs are totally independent storing systems, they ignore what is managed in other catalogs.That's why it is recommended to have only one catalog, unless you have a good reason to create several ones because they are totally independent by nature (home vs professional for instance).
You can create several levels of albums, of tags categories, but not with catalogs.

Adobe Premiere CC crashes when opening a project file .... error 3697 . [was:Adobe Premiere CC]

Adobe Premiere CC crashes when opening a project file .... error 3697 .... have to close application with Task Manager.... media files open separately OK

Just that one project, or any project? Can you create new projects?

Illustrator CS4 crashes when I attempt to print with Mountain Lion 10.8.2

Illustrator CS4 crashes when I attempt to print with Mountain Lion 10.8.2.
Two questions:
1. Does any one else have this problem?
2. My version of Illustrator is 14.0.0. Is there a later version?
Jim

2. My version of Illustrator is 14.0.0. Is there a later version?
Nope, there were no update for Illustrator 14.
however yes if I have got it right then the Kb link should help you.
http://helpx.adobe.com/x-productkb/multi/crash-printing-illustrator-indesign-cs3.html

Imovie 9.0.9 crashes when I attempt to send it to i-dvd message is exc_crash(sigabrt) ?

I Movie crashes when I attempt to send it to i DVD. Shuts down and send message exc_crash(sigbrt). This is new and I have already made more then 20 i-movies and burned DVDs. Is this a corrupt file in the pictures, videos, music or themes or a problem with the i-movie program? There is plenty of space on the drives. Geek squad could not figure it out?
Thank you
Richard

I would first delete the app and reinstall it. Then try your move again. If still having issues, I would try to isolate the cause by making a quick video and then try to send it to your DVD. If that doesn't crash, then I would suspect the other movie or something embedded in it. If you've used some of the stock music, themes or other stock files in the video that crashes, you can try adding the music, themes or other files to your new short video that didn't crash one at a time to try and isolate a particular file that may be causing the issue. I know this is a lot of work but from your post it looks like you use this app often so I think it's worth it to try this unless someone else has a better idea.

K recent upgrades my mac laptop to lion. Since then iMovie crashes when i try to export a movie project. I ofter get a message that says not enough memory in the heap zone. What can be done?

I recent upgraded my mac laptop to lion. Since then iMovie crashes when i try to export a movie project. I ofter get a message that says not enough memory in the heap zone. What can be done?

I recent upgraded my mac laptop to lion. Since then iMovie crashes when i try to export a movie project. I ofter get a message that says not enough memory in the heap zone. What can be done?

Illustrator crashes when I try to export ai file into tif file

Hi There,
My Illustrator via Creative Cloud is completely up to date but today it kept on crashing when I tried to export ai files into tif files. Please help.
Thanks!
Jen

Hiya. Yeah, Also using Illustrator... Version = AI 2014 CC it's doing the same thing - also crashing when i try to do any export.
1) tried another version of the file - still crashes.
2) Tried a New file, with some images and a Jpg and it works
3) seems to be file format or something in the file. Any ideas on what i can check?
4) software is up to date with latest version
Thank you,
L
PS - i don't even get to select dpi or filetype to export - it just crashes as soon as you select export... Pleeease send any suggestions!

Premiere CC crashes when I attempt to export

Similar Messages

Maybe you are looking for