Premiere CC keeps crashing when moving or deleting a group of clips
Hello,
I am getting this weird bug where Premiere CC keeps crashing when I am trying to delete or move (either by using drag'n drop or cut-and-paste*) a selected group of clips on the timeline.
The sequence is set to QT ProResHQ for video previews to match the codec of the video files, so this couldn't explain this issue.
Here is the error message I am getting everytime:
Premiere Pro has encountered an error.
[/ppro721/releases/2013.10/shared/adobe/MediaCore/Backend/Make/Mac/../../Src/Sequence/Pers istentGroupContainer.cpp-279]
* Copy-paste does work though, that's my workaround for the moment: I copy the selected group of clips, then delete the "originals" one by one, because Premiere crashes only when I am trying to delete or move more than one clip at a time...
Even though I have found a temporary workaround for this weird problem, it's really frustrating as it keeps happening randomly throughout the sequence (not all clips on the same timeline are affected by this), and it complicates the execution of such basic operations as deleting or moving clips around on a timeline.
Any help is welcome, as I keep wasting a lot of precious editing time with this issue.
Thank you.
KT7373
What computer operating system is your Premiere Elements 9 running on and are you running the 9.0.1 Update version of the program. Just background information.
To each of the three groups, have you first applied the Group option under the Clip Menu? If so, you do not use Alt or Ctrl. You click and drag the selected/highlighted Group to where you want it. Doing that, to the extreme, I can move the Groups including dragging Group 2 over Group 3 to place Group 2 after Group 3 and no disturbances.
But you must wait the the Group to be selected/highlighted completely before you move it.
However, could it be that you have lost control of your project for resource reasons. Besides the 24 tracks high and the body of the tracks in three Groups, what is the duration of this project? Premiere Elements 9.0/9.0.1 is a 32 bit application whether it is run on a 32 bit or 64 bit computer, and the limitations include max supported installed RAM = 4 GB of which 3.2 to 3.0 or less of that are available.
Please review and consider.
Thank you.
ATR
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1 libSystem.B.dylib 0x99b6175e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x99b633f8 pthread_cond_wait$UNIX2003 + 73
3 com.adobe.AGM 0x4e632f67 AGMInitialize + 35153
4 com.adobe.AGM 0x4e632ea6 AGMInitialize + 34960
5 com.adobe.AGM 0x4e632e44 AGMInitialize + 34862
6 com.adobe.AGM 0x4e632ae4 AGMInitialize + 33998
7 libSystem.B.dylib 0x99b61259 _pthread_start + 345
8 libSystem.B.dylib 0x99b610de thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x99b5a382 kevent + 10
1 com.adobe.Acrobat.framework 0x4d79fa6b AcroSecurityBailOutImpl + 17270949
2 com.adobe.Acrobat.framework 0x4d6ff01b AcroSecurityBailOutImpl + 16612949
3 com.adobe.Acrobat.framework 0x4d6fba91 AcroSecurityBailOutImpl + 16599243
4 libSystem.B.dylib 0x99b61259 _pthread_start + 345
5 libSystem.B.dylib 0x99b610de thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x99b59412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x99b599a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x99b595c6 start_wqthread + 30
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eax: 0x00000000 ebx: 0x99c3d693 ecx: 0xbfffcadc edx: 0x99b94c5a
edi: 0xa0b8fb30 esi: 0x14edae1c ebp: 0xbfffcaf8 esp: 0xbfffcadc
ss: 0x0000001f efl: 0x00000282 eip: 0x99b94c5a cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x17775c50
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0x985c2000 - 0x98833fef com.apple.Foundation 6.6.8 (751.63) <69B3441C-B196-F2AD-07F8-D8DD24E4CD8C> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x98834000 - 0x9883afe7 com.apple.CommerceCore 1.0 (9.1) <521D067B-3BDA-D04E-E1FA-CFA526C87EB5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x9883b000 - 0x98915fff com.apple.DesktopServices 1.5.11 (1.5.11) <800F2040-9211-81A7-B438-7712BF51DEE3> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv
0x98916000 - 0x98a98fe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <60FF302E-5FAE-749B-BC70-0496DC2FBF2D> /usr/lib/libicucore.A.dylib
0x98a99000 - 0x98a9cfe7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
0x98a9d000 - 0x98aa8ff7 libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <287DECA3-7821-32B6-724D-AE03A9A350F9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCSync.A.dylib
0x98aa9000 - 0x98aaeff7 com.apple.OpenDirectory 10.6 (10.6) <0603680A-A002-D294-DE83-0D028C6BE884> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x98aaf000 - 0x98ae0ff7 libGLImage.dylib ??? (???) <D18E2E76-DBF4-6930-039A-F66CA0D120B3> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x98ae1000 - 0x98b1eff7 com.apple.CoreMedia 0.484.60 (484.60) <8FAB137D-682C-6DEC-5A15-F0029A5B226F> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
0x98b1f000 - 0x98f70fef com.apple.RawCamera.bundle 3.7.1 (570) <AF94D180-5E0F-10DF-0CB2-FD8EDB110FA2> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x98f71000 - 0x98f72ff7 com.apple.TrustEvaluationAgent 1.1 (1) <2D970A9B-77E8-EDC0-BEC6-7580D78B2843> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent
0x98f73000 - 0x99021ff3 com.apple.ink.framework 1.3.3 (107) <233A981E-A2F9-56FB-8BDE-C2DEC3F20784> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
0x99022000 - 0x99075ff7 com.apple.HIServices 1.8.3 (???) <1D3C4587-6318-C339-BD0F-1988F246BE2E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
0x990a0000 - 0x990e5ff7 com.apple.ImageCaptureCore 1.1 (1.1) <F54F284F-0B81-0AFA-CE47-FF797A6E05B0> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore
0x990e6000 - 0x99154ff7 com.apple.QuickLookUIFramework 2.3 (327.7) <7F89C0A1-310F-ACF1-AA6E-4ADFA4DC98DC> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/V ersions/A/QuickLookUI
0x99155000 - 0x9918bfff libtidy.A.dylib ??? (???) <0FD72C68-4803-4C5B-3A63-05D7394BFD71> /usr/lib/libtidy.A.dylib
0x99276000 - 0x99276ff7 com.apple.vecLib 3.6 (vecLib 3.6) <FF4DC8B6-0AB0-DEE8-ADA8-7B57645A1F36> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x99277000 - 0x9929dffb com.apple.DictionaryServices 1.1.2 (1.1.2) <43E1D565-6E01-3681-F2E5-72AE4C3A097A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices
0x993e1000 - 0x99405ff7 libJPEG.dylib ??? (???) <50E17B4D-63D6-24D3-702F-6A6E912A55EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJPEG.dylib
0x9944a000 - 0x9944dffb com.apple.help 1.3.2 (41.1) <8AC20B01-4A3B-94BA-D8AF-E39034B97D8C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
0x99583000 - 0x995c6ff7 com.apple.NavigationServices 3.5.4 (182) <8DC6FD4A-6C74-9C23-A4C3-715B44A8D28C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.fram ework/Versions/A/NavigationServices
0x995ff000 - 0x9991fff3 com.apple.CoreServices.CarbonCore 861.39 (861.39) <5C59805C-AF39-9010-B8B5-D673C9C38538> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
0x9994b000 - 0x9995ffe7 libbsm.0.dylib ??? (???) <821E415B-6C42-D359-78FF-E892792F8C52> /usr/lib/libbsm.0.dylib
0x99960000 - 0x999a7ffb com.apple.CoreMediaIOServices 140.0 (1496) <DA152F1C-8EF4-4F5E-6D60-82B1DC72EF47> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/CoreMediaIOSer vices
0x999b0000 - 0x99a00fe7 libTIFF.dylib ??? (???) <AB182CEC-188A-F2BC-21E1-0059FD3B2598> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib
0x99a01000 - 0x99a65ffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework /Versions/A/HTMLRendering
0x99a66000 - 0x99a74ff7 com.apple.opengl 1.6.14 (1.6.14) <82622F67-E032-0BF6-A78D-50B346E8D0FD> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x99a75000 - 0x99b31fff com.apple.ColorSync 4.6.8 (4.6.8) <920DD017-8B41-7334-E554-A85DB99EBD5A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x99b32000 - 0x99b32ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
0x99b33000 - 0x99cdaff7 libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
0x99cdb000 - 0x99d17fe7 libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <CEE95B62-8F1C-2013-6ED3-42EB8A1018DF> /usr/lib/libssl.0.9.8.dylib
0x99d18000 - 0x99d2aff7 com.apple.MultitouchSupport.framework 207.11 (207.11) <6FF4F2D6-B8CD-AE13-56CB-17437EE5B741> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x99d57000 - 0x99d58ff7 com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <93EC71F1-4D4E-F456-8EFE-32E7EFD7A064> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x99d59000 - 0x99d65ff7 libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib
0x99d66000 - 0x99d6aff7 IOSurface ??? (???) <F9E6DFC1-8DD9-7C7E-CA85-B80735586E05> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x9a061000 - 0x9a06cff7 libGL.dylib ??? (???) <3E34468F-E9A7-8EFB-FF66-5204BD5B4E21> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x9a0eb000 - 0x9a3e5fef com.apple.QuickTime 7.6.6 (1800) <D3538A45-5F4B-262A-06AB-64C1EBAC4A33> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x9a3e6000 - 0x9a42afe7 com.apple.Metadata 10.6.3 (507.15) <74F05E64-2A68-BA10-CCD4-128D164E5A0F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata
0x9a42b000 - 0x9a45bff7 com.apple.MeshKit 1.1 (49.2) <5A74D1A4-4B97-FE39-4F4D-E0B80F0ADD87> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
0x9a45c000 - 0x9a4a9feb com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <136BFA48-D456-B677-3B5D-40A6946C3A09> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer
0x9a4aa000 - 0x9a4e5ffb libFontRegistry.dylib ??? (???) <19ED5DE0-D3AF-B229-9193-35D58FE377E5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontRegistry.dylib
0x9a55b000 - 0x9a56bff7 com.apple.DSObjCWrappers.Framework 10.6 (134) <81A0B409-3906-A98F-CA9B-A49E75007495> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWrappers
0x9a56c000 - 0x9a593ff7 com.apple.quartzfilters 1.6.0 (1.6.0) <879A3B93-87A6-88FE-305D-DF1EAED04756> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework /Versions/A/QuartzFilters
0x9a594000 - 0x9a6c2fe7 com.apple.CoreData 102.1 (251) <87FE6861-F2D6-773D-ED45-345272E56463> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x9a6c3000 - 0x9a6d1fe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib
0x9a6d2000 - 0x9ab8dff7 com.apple.VideoToolbox 0.484.60 (484.60) <B53299EC-E30F-EC04-779D-29B7113CC14A> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x9abc4000 - 0x9abecff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <E761F29A-328B-29D9-3DF0-023F2C21E500> /usr/lib/libxslt.1.dylib
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
Model: MacBookPro5,2, BootROM MBP52.008E.B05, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.42f4
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9SA02, 465.76 GB
Serial ATA Device: HL-DT-ST DVDRW GS21N
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8217, 0x06110000 / 3
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000 / 3
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 2Try following steps:
Delete the following preferences folders:
a) ~/Library/Application Support/Adobe/Acrobat/
b) ~/Library/Caches/Acrobat/
c) ~/Library/Caches/Acrobat/
d) ~/Library/Preferences/Acrobat Distiller Prefs
e) ~/Library/Preferences/Adobe/Acrobat/
Here ~ represents your home directory.
Empty your trash, Restart the machine and then Launch the Acrobat. -
Premiere Elements 9 crashes when I try to open a project
Premiere Elements 9 was installed on my laptop when I bought it. I have only just tried to use it for the first time this week. When I choose 'create a new project' it opens but there's only a blank screen - no way to start editing, drag video in, etc. When I try to re-open a project, it crashes - saying there has been an error and it has to close.
I have uninstalled and re-installed from the discs that came with the laptop but this problem continues to happen.
Any ideas what I can do to fix this?
Thanks.Thanks for your suggestions. I'm working on a Windows 7 laptop.
When I try to download the 9.0.1 update I get an error message: "There was an error downloading this update. Please quit and try again later". It doesn't say what the problem is.
1. Yes
2. I've tried this and got the same blank grey screen as before (no work area) - tried to open a project/ create new and I got the error message: "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down." But then it doesn't shut down.
3. I'm not sure what kind of video card - how do I find this out?
Unless you have other suggestions, given my replies above, I'll try deleting the folder you suggest next.
Thanks
Emily
Premiere Elements 9 crashes when I try to open a project
created by A.T. Romano in Premiere Elements - View the full discussion
emilyw76
What computer operating system is your Premiere Elements 9 running on? For now I will assume Windows 7, 8, or 8.1 64 bit.
Have you installed the 9.0.1 Update and are trying to work from it? I suspect not. To do that, you can use Help Menu/Update within the project or, if that is not possible, you can do the update with the program closed. Use the download link
Adobe - Premiere Elements : For Windows : Premiere Elements 9.0.1 update
Then the usual
1. Do you have the latest version of QuickTime installed on your computer?
2. Are you running the program from a User Account with Administrative Privileges and have you applied Run As Administrator to the desktop icon of the program?
3. What video card/graphics card does your computer use? How many cards, 1 or 2? And, is the card driver version up to date according to the web site of the manufacturer of the card or the web site of the manufacturer of the computer?
An important troubleshooting scheme is to delete the Adobe Premiere Elements Prefs file and, if necessary, the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
After you determine that the video card/graphics card is up to date and the problems persist, the delete the BadDrivers.txt file.
Local Disk C
Program Data
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the BadDrivers.txt file that you delete. (After you close out of there and open a project, a new BadDrivers.txt file will be generated but the problem should be gone hopefully.)
Please review and consider the above and then we will decide what next as indicated.
Thank you.
ATR -
Hi,
I am using Premiere pro and lately it keeps crashing every 10-15 minutes. I have closed all programs and am only running Premiere pro. I check the activity monitor and it looks like the inactive memory keeps increasing. I have searched for this on the web and found I can "purge" it from the command line. Still premiere pro keeps crashing. This is very frustrating. I cannot keep working like this.
I have a Mac OS version 10.8.5. 2.2 GHz Intel Core i7. Memory is 16 GB 1600 MHz DDR3. Startup Disk is Macintosh HD.
I have no idea what is causing this. It seems to be random, but I think it happens often when I am playing the video after making some modifications to the timeline (e.g., changing zoom, audio, etc.).
Thanks.you may want to try switching the renderer to software only if its not already. this is an option when creating a new project, or from the menu, project settings.
-
Slideshow in Photoshop Elements 9 keeps crashing when I try to output it to movie file (wmv)
Made a slideshow using Photoshop Elements 9 that keeps crashing when I try to output it to movie file (wmv).
This message appear: Microsoft Visual C++ Runtime Error
This is totally new to me as I have made a few slidshows before and saved them into wmv-files without any problem.I tried to open the file and renew it "save as" and did the whole procedure over again but it still crasches. There is no video in the slideshow and all pics are .jpg and to summarize it - 5 days of work is nearly gone if this doesent convert into a wmv-file..... Pls advise any suggestion what to try here.
Best regards
Eric
/SwedenYour crash has nothing to do with the junk filter. It looks more like a corrupt preferences file. If you're curious, you may check the validity of that file issuing the following command in Terminal:
plutil ~/Library/Preferences/com.apple.mail.plistWhat does it say? Now, try this:
1. Quit Mail.
2. Make a backup copy of the HOME/Library/Mail folder, just in case something goes wrong. You can do this in the Finder by dragging the folder to the Desktop while holding the Option (Alt) key down, for example. This is where all your mail is stored.
3. In the Finder, go to HOME/Library/Preferences/. Locate the file com.apple.mail.plist and move it to the Desktop (to be deleted if this fixes the problem).
You'll have to set up your accounts from scratch all over again. If given the option to import existing mailboxes or something like that, don't. Just enter the account information and Mail will automagically rediscover the data in HOME/Library/Mail/ when done.
You'll also have to re-configure most of your settings in Mail > Preferences. The first thing you should do is go to Preferences > Viewing and disable "Display remote images in HTML messages" if it's enabled. -
InDesign CS5.5 keeps crashing when I open a particular document
InDesign CS5.5 keeps crashing when I open a particular document. This suddenly started happening a few hours ago, and other files are unaffected. I downloaded a backup from last week and that was fine, but I need to get this latest version working again. I've cleared out the Recovery folder, deleted Preferences, and even reinstalled InDesign - all to no avail.
I'm running Windows 8.
Any help gratefully received!Even after emptying the recovery folder?
It's either a damaged install or a bad font or some other conflict. Do the font trouble-shooter first, then move to checking for a conflict.
To check for a conflict, go to the start button and in the Search field Type msconfig to bring up the configuration utility. Open it, go to the Services tab and click the box to Hide All Microsoft Services. You can uncheck just about anything that's left (for diagnostic purposes) except FLEXnet Licensing Services and a service starting with ##ID_String... which are part of the Adobe licensing sytem and need to be active for Adobe product to run.
Now switch to the Startup tab, and uncheck everything except your mouse driver and the Adobe Service Manager for this version.
Reboot. Ignore the warning about startup in diagnostic mode for the moment and Launch ID and see if it works. If it does, go back msconfig and add back startup programs in groups, rebooting each time and repeat the test until you get a failure. If all the startup programs work, repeat with the services tab. If nothing causes a problem I have no idea what's going on.
On the other hand, if ID fails again straight off with all that stuff disabled, the installtion is corrupt. Run the cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) and reinstall while still in diagnostic mode, then run msconfig one last time to restore normal startup. -
Iweb keeps crashing when i click on the gallery page in the left hand colum
iweb keeps crashing when i click on the gallery page in the left hand column? Does anyone know why this happens and what i can do to resolve it? I have tried deleting a file which i saw recommended but it hasn't made any difference
Its possible that the page files, or individual image files are corrupted and you may have to consider rebuilding the page.
Some people find that they can't even delete the page due to the fact that iWeb crashes as soon as they select it.
If you have carried out the trouble shooting steps under "Fix iWeb" here....
http://www.iwebformusicians.com/WebMusic/iWebTips.html
... and the issue is still not resolved, I do have a method of deleting such pages which does work when I try it despite the claims from others that it is not possible.
If you really have to delete the page you can post back here. -
Premiere elements 10 crashes when saving as DVD or DVD folder, etc.
Hi [me again!]
While awaiting resolution for PRE7 and PE7 'registered' licence 'not accepted' problems, my other Premiere elements 10 crashes when saving a Project as DVD 4.7Gb folder or direct to DVD or 'any other DVD way'.
The repeated windows error report I get is this:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Elements.exe
Application Version: 10.0.0.0
Application Timestamp: 4e791009
Fault Module Name: wdmaud.drv
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7c9f8
Exception Code: c0000005
Exception Offset: 000000000000f827
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: c1eb
Additional Information 2: c1eb94943c7b4efb7ee314d92a94924b
Additional Information 3: 7d3f
Additional Information 4: 7d3fe30533dcbba28d68d00b60422c7b
In the meantime I am evaluating the 'cheaper' and without installing / working / DVD problems and possibly send Adobe discs back for full refund.
My Laptop is fast enough and well kept - not other 'larger' programmes have any problems running or installing [Stenberg Cubase Pro, Flight Simulator X and so on] only Adobe programmes!
I am really getting tired now.
Regards
MobonHello
All problems are carefully separated - not all together, since I am a tidy person by default.
It is very simple and not confusing.
I actually have one main issue with PE7 and PPE7 [which I hope they will care of] and a series of small teething problems as many in these forums have on Premiere 10 since installation because Adobe programmes have 'basic' problems even loading / reading/ converting its own created files.
I looked up for Premiere Elements problems on-line [on external forums] and I can see so many problems and people opting for alternative programmes or getting 2 or 3 different programmes to do the job faster and better - that confirms my thoughts.
I am not here to stir things up [if by any chance you are thinking that], but I am merely trying to use a PAID and SUPPOSED to be GREAT program and it is clearly not my friend.
But if I get pushed up around and treated like a non-in-the-computer-field-person, then I might 'need to' stir things up with 'proves'!
I have been working with computers Hardware and Software since 1975 with the Sir Sinclair Spectrum .
So, I do know one thing or two by working 'manually' and without the 'easy' mouse clicking [!] and my main job these days is to actually fix People's messed up computers, recover data, erase data, etc. and often I find either Apple's or Adobe's programmes not working properly [being the main problem on slower computers] and users tried to fix them and messed things up!
Mainly is Apple programmes [ iTunes is one!] on Windows environment - just pure mess.
In fact I do not keep ANY Apple Programs on ANY my computers any-more and by adding the blooming QuickTime - it actually adds 3 'mostly not needed' applications that must be run in the background only slowing down 'most standard' computers and 'mostly' for no apparent reason but needed by Premiere Elements 10.
Adobe Acrobat Reader too is a kind of an offender in that sense, which I do not use any-more in favour of an alternative and very light program that does not invade your computer.
I could be talking about the above for days ...
The fact I do not know Premiere 10 very well and I am having some teething problems with 'Adobe Premiere Elements 10' does not make me a lower being or anything to the like or even put me aside the forums for being realistic and a human being most of all.
I simply am an Intermediate / Advanced / Professional Computer User / Repairer [depending on which subject] trying to fix this non-working-properly Adobe's program and get on with his life.
You as an employee perfectly know what I am talking about, the Adobe numerous problems with Elements and pro and the clever Marketing and money making tool Adobe has created around it and I do understand you must keep Adobe's side - of course and that is not a problem at all.
BACK TO THE ONLY PROBLEM THIS THREAD IS OPEN FOR:
Having said that, in the meantime I seem to have solved it myself [as I do most of the time], at least for now.
I am sure many other problems will arise.
My Solution that worked:
I simply clicked on the time-line [bottom] and then clicked on top menu TIME-LINE [if I am not wrong, it was late night and I might be wrong - do not crucify me please!] and MERGE CLIP and then I let the program do the job I purchased for.
Days ago using the Trial Version [before I purchased Premiere 10] I already read that Premiere does not like either large gaps [I did not have] or even simple clip cuts not merged and it did have 'loads' of problems, but most of them were solved by 'users' mostly.
Anyway, that seems to have done the trick, even thou it did take around 4/5 ours to do 3Gb ! Why?
My computer is fast.
But I have not checked or burned the files yet - so, I do not know100% - just yet, I will check later on today.
I believe Adobe must prepare a Service Pack with 'Loads' of fixing, there is no place to hide and that may convince users to even 'spend' and buy the PRO version - the ball is in your court now.
I cannot believe Premiere is having so many small teething problems and I am only doing a BASIC test and I can see the vast majority of users of Elements Programs going literally insane and only us, the more Techy ones coping.
Regards
M
PS the fact you see an avalanche of problems with my installation is actually normal.
That is because I am a 'fast' and organised Computer Technician which gets on with things and I usually do this with all new programmes to get rid of the possible initial several small hiccups, that other Companies usually fix with Patches - not Adobe, it seems - at least with Premiere elements.
In the last few years are mainly with Adobe Programmes. It is the only way to get the 'basic' program problems fixed straight away, so I do know the next time I run it actually works!
ADDITION:
IT WORKS!
Message was edited by: mobon
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