Premiere cc only importing audio .mov file, please help

My friend sent me an .mov file, he has a mac I have a PC, when I import it to premiere cc, there is only sound. I can see the video on VLC player. I am not very technical. Please help!!! Any suggestions? thank you

MOV is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

Similar Messages

  • Premiere Pro CS6 only importing audio .mov

    Recently I've exported an XML file from FCP7 which seems to have translated well into Premiere. However, I am having trouble reconnecting the media onto a PC.
    When I import the files into the project, only the audio plays, and not the video.
    The files are XD Cam footage .mov
    Outside of Premiere the files play perfectly in VLC player.
    Any suggestions? I am a Premiere newbie.

    [Below is copied and pasted from the other thread.  As it's still the same problem, I'd like to keep it all here.]
    animatedlies wrote:
    I've installed Quicktime since then, but the .mov files are only playing audio in Quicktime and not the video. They play both audio/video in VLC player.
    I tried creating a new Premiere project and importing the same files, and now I'm receiving an error code saying the codec is missing or unavailable.
    Any suggestions why I am having issues importing .mov?
    I am using Windows 8 Pro and Premiere Pro CS6.

  • CS5.5 Extended - problem with importing audio .mov files

    I would like to import an audio file to my PS5.5 Extended. It supports .mov files, so I tried to File->Place a mov file exported from Audition CS5.5. But Photoshop says: "Could not place the document xxx.mov because the movie file could not be opened."
    The mov file doesn't open in Windows Media Player either and the message is that the codec is unknown. But it opens without problems in QuickTime, as audio.
    I am not sure if this is Audition or Photoshop problem, but the format, or codec which is used should be common to both programs, as they are from the same CS5.5 suite. By the way, I have all settings set to default in Audition. No idea what codec it is using.
    My purpose is to import sound, and because PS Ext does not support sound files as such, I found a workaround in the internet to import a mov file. But it does not work for me..

    Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
    What is a CODEC... a Primer http://forums.adobe.com/thread/546811
    What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
    Report back with the codec details of your file, use the programs below
    For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
    For Mac http://mediainfo.massanti.com/
    Do you have Quicktime installed?

  • When i try to import a .mov file, it only imports audio

    when i try to import a .mov file, it only imports audio - what cani do to fix? windows media player plays it fine

    Codec & Format information, with 2 links inside to read
    -read both links in reply #1 http://forums.adobe.com/thread/1270588
    Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
    http://forums.adobe.com/thread/592070?tstart=30
    For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
    The Help-and-Tutorials page http://forums.adobe.com/thread/1275830 may help

  • Premire only import audio in a .mov file, how can i get the video?

    premire only import audio in a .mov file, how can i get the video?

    Wild Guess:
    If that is not the solution:
    FAQ: What information should I provide when ask... | Adobe Community 

  • When i import H264 .mov files the audio slows down. MAC

    I have a mac, running Mavericks OSX and i'm using Premiere CC.
    When I import a .mov file with h264 encoding the audio plays back very slowly.
    I know that Premiere can't handle h264 in an avi wrapper or so it has been said in old forums, but these are .mov files.  How has this been an issue since CS 3 and it hasn't been fixed?
    I would expect an import setting could be changed to fix this but i can't seem to find any import settings.
    other than transcode everything again, is there an easy fix for this?
    Thank you for your help.

    Are these files MPEG compressed files? iMovie can not deal with the multiplexed audio of those files. For suggestions on how to get them right start here...
    http://www.danslagle.com/mac/iMovie/tips_tricks/6030.shtml
    And if your files are not MPEGs, some of the suggestions on that page may still do what you need done.
    Patrick

  • I have an older Sony digital camcorder, and I am having trouble importing the movie files. Sometimes I get the audio in iTunes without the picture. I have a Pinnacle Dazzle interface. What am I doing wrong. Is there a way to skip the dazzle device?

    I have an older Sony digital camcorder, and I am having trouble importing the movie files. Sometimes I get the audio in iTunes without the picture. I have a Pinnacle Dazzle interface. What am I doing wrong. Is there a way to skip the dazzle device?

    Chances are the pinnacle is producing .avi files or MPEFG1/2 streams - iTunes may know how to decode the audio but not the video. Download Handbrake and try running the Pinnacle files through it and adding to iTunes - use Universal format unless you have a specific device in mind.
    Keep copies of the originals.
    Another option might be to try to install Perian.  Can't remember if the Apple MPEG2 plugin allows MPEG2 to be played in iTunes.
    AC

  • Having problems importing my .mov file.

    I am having problems importing several .mov files into iMovie. I also can't import .wmv files and I have been utterly confused. I know I have to convert the files but I don't want to pay for a program because I will only be converting 4 files. Please help!

    What is Mpeg Streamclip
    It is a free conversion application that accesses the QT structure and all installed QT components without having to pay the $30 for QT Pro or purchasing GarageBand. It's "engine" is MPEG-based, so it can do some things that QT Pro cannot do ( e.g., retaining audio content when converting multiplexed compression formats). On the other hand, it cannot perform layer operations like QT Pro can so these applications are somewhat complementary.
    and is there anyway you can send me a link to download this program please?
    MPEG Streamclip

  • IMovie wont accept .mov files. Help please.

    I have imported a bunch of movie files from my digital camera. They are now in IPhoto and everything is fine. I would like to import them into IMovie to do some editing but for some reason it will not accept the file. Does anyone know what I am doing wrong? All of the files i am trying to move into IMovie are .mov files. Shouldnt they work? Please help.

    Does anyone know what I am doing wrong? All of the files i am trying to move into IMovie are .mov files. Shouldnt they work?
    Not necessarily. MOV is a generic file container -- not a compression format. It can hold any audio and video compression format combination compatible with the QT structure and currently installed QT components. (Even WMV content can be placed in an MOV container.) Unfortunately, iMovie '08 will only import files containing compression formats that it can edit "natively." Kodak digital cameras, for instance, tend to favor MPEG4/µ-Law compression. And, while the MPEG-4 video is compatible with iMovie '08, the µ-Law 2:1 audio compression is not. To import an MOV file, both audio and video compression must be compatible. In the case of the MPEG4/µ-Law file, only the audio format has to be converted to make the file compatible. One way to do this is to use GarageBand to access the "Movie to MPEG-4" export option and "Pass through" the video which converting the audio to AAC -- mono 64 kbps at 44.1 kHz will work here -- and place both in an MP4 container. Another method is to simply convert both audio and video to compatible formats using a converter of your choice.

  • My keynote seems to be misbehaving. Me, a teacher was preparing a ppt on keynote.all of a sudden, the navigator column to my left goes black and nothing seems to move. Please help! Only 12 hours before I take class.

    My keynote seems to be misbehaving. Me, a teacher was preparing a ppt on keynote.all of a sudden, the navigator column to my left goes black and nothing seems to move. Please help! Only 12 hours before I take class.

    Hi KRKabutoZero,
    Welcome to Apple Discussions
    You may want to look at Knowledge Base Document #58042 on A flashing question mark appears when you start your Mac.
    Do you have access to another Mac? You may want to backing up your files via Target Disk Mode (TDM) as well as running some utilities (Knowledge Base Document #58583 on How to use FireWire target disk mode.
    You may want to invest in a utility like DiskWarrior from Alsoft. It is great for troubleshooting drive malfunctions.
    As said before, you may also want to bring your iBook to your local Apple Store/Reseller.
    Jon
    Mac Mini 1.42Ghz, iPod (All), Airport (Graphite & Express), G4 1.33Ghz iBook, G4 iMac 1Ghz, G3 500Mhz, iBook iMac 233Mhz, eMate, Power Mac 5400 LC, PowerBook 540c, Macintosh 128K, Apple //e, Apple //, and some more...  Mac OS X (10.4.5) Moto Razr, iLife '06, SmartDisk 160Gb, Apple BT Mouse, Sight..

  • Does anybody know if there is a way to import 2 movie files in logic....

    Does anybody know if there is a way to import 2 movie files in logic....I am getting 2 files in an hour and i need to figure out how 2 combine 2 mov. files into logic to put them together in dvd...i am doing a score.....thanx

    As far as I am aware no the only work around is that you create 2 quick time movies import them into one session of imovie then export as a quick time file which yu would then import into Logic hope this helps

  • I need to import my .mov files to CS6 but the program tells me the files are unsupported. Help!!

    I am working on a really important project and am trying to import my .mov files however, the program tells me the files are unsupported by CS6. How can I convert these files to something usable? Am I trying to import them incorrectly? Please help!

    Welcome to the forum.
    What CODEC is inside those MOV files?
    What OS are you on?
    If Windows, do you have Apple's QT Pro (US $39 upgrade/unlock)? If so, then you can use it to Export to several formats/CODEC's, that PrPro can use.
    Good luck,
    Hunt

  • I can't import any movies/files from my desktop to make an iMovie

    I can't import any movies/files from my desktop to make an iMovie. It worked a few days ago and now I can't do anything. Also, is there a way to get rid of all the movie files that I don't need anymore? Thanks!

    Natibe wrote:
    I can't import some audio files from my computer to Logic, They play in iTunes but when I import them to logic , the regions become black almost and have no sound. Other wav's files play normally. What's the problem?
    What type of audio files? What bitdepth and samplefrequency?

  • Will FC X import XDCAM.mov files FROM JVC, not XDCAM EX ?

    Will FC X import XDCAM.mov files FROM JVC, not XDCAM EX ?

    Hi Kenneth,
    We work with Sony XDCAM, and as long as I know you can only export it to .MXF or .MP4 (XDCAM EX).
    Kind Regards,
    Roberio

  • Idvd08 wont import ANY movie files at all

    Idvd 08 wont import any movie files, I tried avi, mov, mp4, wmv... either through the drag and drop OR with Import and get an error , " File format not supported.
    I tried making another User account, same error...
    Tried the Permission Repair, same error...
    This mac originally came with Ilife 06, and had the same error,
    so I installed ILife 08, same error
    Now, i have a mac at home , and it works fine on my mac at home, and I really need it at work, which is where I am now.
    I have an Imac 10.4.11 2.16GHZ Intel Core 2 SDRAM and 1 GB 667 MHZ DDRS SDRAM, with tons of HD space...
    PLESE HELP, I would sure appreciate it

    I could be wrong but I believe iDVD will only work with QuickTime Movies made from iMovie or Final Cut projects.

Maybe you are looking for