Premiere crashes

Faulting application name: Adobe Premiere Pro.exe, version: 6.0.2.0, time stamp: 0x50348196
Faulting module name: DisplaySurface.dll, version: 6.0.2.0, time stamp: 0x5034795c
Exception code: 0xc0000005
Fault offset: 0x0000000000020b91
Faulting process id: 0x124c
Faulting application start time: 0x01cdb716f0c23e33
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS6\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CS6\DisplaySurface.dll
Report Id: f753b8d7-230a-11e2-b881-e0cb4e2c4d27
anyone know what displaysurface might be and what I can do?
Its crashed twice in the last 10 minutes, and twice during my previous sesssion a few days ago.
And again with a new error:
Faulting application name: Adobe Premiere Pro.exe, version: 6.0.2.0, time stamp: 0x50348196
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2bcac
Exception code: 0x40000015
Fault offset: 0x00000000000761c9
Faulting process id: 0x3b48
Faulting application start time: 0x01cdb719b6b082b6
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS6\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\system32\MSVCR100.dll
Report Id: ea07858c-230d-11e2-b881-e0cb4e2c4d27

I have Premiere CC crashes too. There was no such a problem with Premiere CS6.
Please help me if anybody knows what to do.
Here is the report:
Faulting application name
Adobe Premiere Pro.exe
version
7.2.1.4
time stamp:
52aed7f3
Faulting module name:
MSVCR100.dll
version:
10.0.30319.1
time stamp:
4ba220dc
Exception code:
40000015
Fault offset:
00000000000760d9
System:
Windows 7 Ultimate x64 SP 1
CPU: Intel i7 2600K 3.4 Ghz with processor graphics Intel HD Graphics 3000
RAM: 8 Gb
SSD system disc OCZ Agility
Footage:
General
Format              : MPEG-4
Format profile   : QuickTime
Codec ID           : qt
Overall bit rate : 44.5 Mbps
Video
Format                                 : AVC
Format/Info                          : Advanced Video Codec
Format profile                      : [email protected]
Format settings, CABAC      : No
Format settings, ReFrames : 1 frame
Format settings, GOP          : M=1, N=12
Codec ID                              : avc1
Codec ID/Info                       : Advanced Video Coding
Bit rate                                 : 42.9 Mbps
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Original height                      : 1 088 pixels
Display aspect ratio              : 16:9
Original display aspect ratio : 16:9
Frame rate mode                  : Constant
Frame rate                            : 25.000 fps
Color space                           : YUV
Chroma subsampling             : 4:2:0
Bit depth                                : 8 bits
Scan type                              : Progressive
Bits/(Pixel*Frame)                  : 0.828
Stream size                            : 53.6 MiB (97%)
Color primaries                      : BT.709
Transfer characteristics         : BT.709
Matrix coefficients                  : BT.601
Audio
Format                                   : PCM
Bit rate mode                         : 1 536 Kbps
Channel(s)                             : 2 channels
Sampling rate                        : 48.0 KHz
Bit depth                                : 16 bits
Stream size                            : 1.92 MiB (3%)

Similar Messages

Is Adobe Premiere Crashing on you??? - Solution to almost every cause...

I've been trying to fix this problem of mine, and I've found that countless people have had the same problem with previous versions of premiere and still do with even the more recent versions. I'm going to be posting this on multiple forums to help out. Well, I might be being a little cocky saying that I have a solution to every case of Adobe Premiere not working, but I will give as many solutions as I know starting with my problem, which I've had happen multiple times, and then go through the possible solutions to other countless people's errors that I've seen while trying to fix my problem.
It might almost seem like it's not worth it to go through all of my steps and instead just format your hard drive, but some people have too much stuff to have to copy off the drive to do that so that is why I'm posting this. For example, I myself have over a Terabyte of music on my computer =/.
PREMIERE PROBLEM CRASHES
When I would click on Premiere, no matter what version ( I only tried Adobe Premiere 6.5, Pro 7, and CS3 but I'm sure it would've been the same for all ) it would pop up as it usually does and then it would crash ( for search provider purposes I'm going to put every word I can think of ) lock up, freeze, shut down, close out, not work, wouldn't start, doesn't open, won't run, can't load, etc. Premiere 6.5 for example would say "Initializing" and then give a send or don't send error message. Similar thing for CS3 except it didn't say "Initializing" it said something else, but it would only say the first thing it would try to do and then the same error messages every time. This seemed to be an unfixable problem I've had multiple times with adobe premiere and I've tried the following possible fixes but none worked: System restores, uninstall and reinstall, uninstall all audio and video codecs I can find, Delete every adobe premiere file that exists on my computer including documents and settings / my documents / windows / program files / temp files / prefrence files / application data / etc., also going into my regestry editor and going to HKCU... as well as HKLM / Software / Microsoft / Windows / CurrentVersion / RUN and RUN Once and deleted any proccesses I knew I didn't need on startup, I've also tried unchecking Load Startup Items under the Selective Startup section using "msconfig" in the run command and then restarting without those background programs running and then tried Premiere, and I've even tried to do a repair install of Windows XP, but not a single one of those things in any combination would do the trick!!!
POSSIBLE CAUSES
The problem actually started after doing a system restore, maybe undoing something I wasn't aware of even though the system restore itself was only created a few days back so I'm not sure how that could be, none-the-less the problem started just after. It might have also had something to do with a new program I had installed to clean my registry. I don't believe that was the problem because after cleaning my registry and before the system restore the program worked just fine, but maybe the combination of the two things caused the problem this time. A few other problems I've heard of as possible causes / solutions are...
· Conflicts with Audio Codecs such as - Lame Mp3 / Ra-Audio codec12 / RC3 / etc.
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· QUICK TIME, you should uninstall quicktime (which might have been my problem) and delete all files associated with it including Apple Software.
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This is a very good solution to have so that you don't have to try all the other things first, I guarantee this is the best solution and it will take a little courage on your part but does the trick without having to format your Hard Drive. The first thing I did was uninstall all versions of Premiere, then Ace Mega Codecs pack v5.93.8971, I also uninstalled all extra audio codecs I could find, and uninstalled any extra software I didn't need on my computer while I was at it which might be causing the conflict such as Fraps, Growler Guncam, and any other little programs I didn't need and could reinstall. Even going as far as looking through the Program Files for things I didn't recognize, and if I were anyone else I would google it to make sure it is not a necessary file, and then delete all the folders to programs I had already uninstalled that were left over or other folders to things that I didn't need. If you're going to do this make sure you go into your My Computer folder, then at the top select the Tools tab and click on Folder Options, then on the view tab make sure that Show Hidden Files and Folders is selected and click apply. Then I went into C:\Documents and Settings\ (Every different account there was) and looked through the Application Data folders and the Local Settings folders for left over Adobe Premiere files and folders and deleted them all. I also cleaned out every temp folder I could find by selecting the files and pressing shift + delete to skip the recycling bin proccess. If you come across any files that say "cannot delete" due to file permissions just look on google for the program called Unlocker 1.8.7 and download it for free, here's the current link http://ccollomb.free.fr/unlocker/unlocker1.8.7.exe. After installing it, should only take seconds, you can right click on any file or group of files and click unlocker, then select the delete option and press the Unlock All button. If the process winlogon.exe or svchost is in the list of processes you are going to unlock do not do it, this will freeze up your computer. After deleting all those left over files you should use your Search command in your start menu to look for anything with the name Premiere in it, make sure you select Advanced Options and then put checkmarks next to Search System Folders, Search Hidden Files and Folders, and Search Subfolders. Delete all those files, but make sure they are related to Adobe Premiere and not something else. Then, and this may not be a necessary step so don't panic, I ran Uniblue Registry Booster to clean out my registry files of all unecessary entries and also did a registry defrag. Uniblue is software you have to pay for though so you might want to fish around on the internet for a good free registry cleaner, do not use RegCure though that one's a scam.
Then, and this is where you have to be kinda brave, I went into the registry editor by pressing the start button on my tastbar and opening the run command I then typed regedit.exe, or just regedit, to open the system registry editor. First you should make a backup of your registry before going any further by clicking the File / Export button, and saving the registry to your My Documents folder or somewhere else you will be able to find it. I would then use the Find command with all options checked to look for Adobe and then Premier seperately to make sure I found every place that had Premiere entries in it and then deleted those entries. Make sure you start from the top by having My Computer selected. Some would only say Prem~.exe and things similar to that, so that is why you have to look for Adobe as well to find all the entries. Once you click find, you can press F3 to do a find next and continue the seach after each value you delete. If a folder contained only a value with an Adobe Premiere property in it I deleted the whole folder. I then searched for the following words and began the same proccess with them: Ligos, Matrox, Fraps, Quicktime, and during the search if I saw any values I wasn't sure of because they didn't seem to be what I was referring to I left them alone. I also deleted any entries that I knew I nolonger needed in there such as Apple Software, and refrences to game demos or other programs I knew I had already uninstalled. Be carefull with that though, you should be absolutly sure before deleting anything from the registry. You have a back up so don't get too scared if you damage it, just double click your backup of the registry, then reboot and start over. Worst case is that you might have to do a windows repair install if you mess up.
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Jeff:
I have had both good and bad experiences with Acronis True Image. I got the recent copy of ATI via a Newegg.com bundle. I haven't tried it yet on any Windows 7 editing systems. ATI installs some services that I would rather not have running in the background.
What made you change from ATI to ShadowProtect Desktop Edition?
Are you running Windows 7?
What do you see as advantages to running ShadowProtect Desktop Edition as opposed to Acronis True Image?
Thanks

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yosemite 10.10.2 (14C1514)
Identifier:            com.adobe.AdobePremierePro
Version:               8.2.0 (8.2.0)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
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Faulting application name: Adobe Premiere Pro.exe, version: 7.2.1.4, time stamp: 0x52aed7f3
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*edit*
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Message was edited by: machinemade
*edit 2*
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Message was edited by: machinemade

hi rutra!
hmmmmm. let's just check through the possibilities here:
How to troubleshoot "Cannot lock iPod" error message
let's try making sure that "terminate and stay resident" programs like antivirus packages are also shut down prior to trying the update. this InstallShield article might be of some help with that:
Close Applications Running in the Background
love, b

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More information needed for someone to help http://forums.adobe.com/thread/416679
Some is general about your computer and OS, some is specific to video editing
Build a Configuration file http://www.piriform.com/speccy
Brand/Model Computer (or Brand/Model Motherboard if self-built)
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Operating System version, such as Win7 64bit Pro... or whatevevr
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Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
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Brand/Model sound card, or sound "chip" name on Motherboard
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Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
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Premiere Pro 5.5
OS X 10.6.8
I just replaced the stock ATI card with a PNY Quadro 4000 for Mac.
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If I launch Premiere and create a new project, Premiere seems to run OK. (I haven't yet tried adding any content or working with the content.)
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Any clues?

There are four sequences in all. Two are super-simple, with only one clip in each. A third has only a single clip plus four titles. The main sequence has multiple clips, two stills and three titles plus one extra audio track.
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After I double-click the project file -- or open Premiere and choose the project from the splash screen -- the "loading" progress bar appears and seems to complete loading.
Premiere starts to draw the window for its workspace. It creates a solid white rectangle, the wristwatch "wait" icon appears briefly, then Premiere crashes.
The log captured by the Apple and Adobe crash reporters shows (among much else):
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
The last few lines captured for Thread 0 are:
77 com.adobe.premiere.frontend
0x000000010c7b4aa4 FE::MacApplication::RunSelf(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 164
78 com.adobe.premiere.frontend
0x000000010c7621a7 FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 2503
79 com.adobe.premiere.frontend
0x000000010c7b7c1d AppMain + 253
80 com.adobe.premiere.startup
0x000000010c9343e8 (anonymous namespace)::LaunchFrontendFramework(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 232
81 com.adobe.AdobePremierePro
0x0000000100003540 (anonymous namespace)::CallStartupFramework(int, char const* const*) + 288
82 com.adobe.AdobePremierePro
0x0000000100003ac7 main + 167
83 com.adobe.AdobePremierePro
0x00000001000033a8 start + 52

Premiere crashes after nested than multi cam

Premiere crashes after nested than multi cam

I am getting the same error, I worked on an hour long Doc with Premiere CC 7.0 doing the same process without issue, now I continually get a "trackItem.ccp-156" serious error crashes. Taking all the media offline in the project and creating a multicam clip from a nest on the timeline still occurs, so i'm guessing it's a project file corruption, and not a media corruption issue. I've tried deleting preferences, deleting media cache and preview files, and the same crash keeps coming up. Creating a new project and bringing in the old sequence still crashes on the same nested clip.

Premiere crashes when linking media

Hi there,
Premiere crashes almost every time I try to link media. The project file is on the computer's C drive, which has 1TB spare, the graphics card is using its latest driver and the machine is almost brand new. The media is 4K RED files on 2TB USB 3 drives. The project also has some old incarnations of the project subsumed in it via imports.
Please find the PC specs here:
Windows 7 Pro 64 bit
16GB RAM
i7 4790 processor
NVIDIA GTX 760
If I can provide any additional information please let me know.
Any thoughts are hugely appreciated.
Thanks....

The newest versions of PrPro come with some apparently major code changes, especially how they apply some of the effects. In other words, the "apparent" effect is just the same, but the code to create that (and what it's **** behind the curtain) is apparently different, some things like that (much surmise here). The result is not all steps of all previous projects come "forward" properly. The footage, yes; the project's settings and effects, maybe, maybe not so well.
Kevin Monahan, staffer that frequents this forum and is EXCEPTIONALLY helpful here ... is a man of many years experience in pro video. He was a certified expert and trainer on FCP I believe years ago, actually on the design team for a version or so, and has done a lot of major editing work. He notes that no matter what anyone says about it, he ALWAYS taught the Bible of Pro Editing ... no project ever got updated software while in process. For the exceptions, a new project file would be created in the newer software version, then each asset or group of similar assets got brought "forward" individually and tested for proper operations. After everything was working, THEN the project could officially take off in new software versions.
With so many continual projects these days, and with continual "upgrades" of software, this is a right b*tch to follow. But still wise. Especially as a project nears completion, it's wise to leave it in whatever version it's in. For someone like me who's got one machine for all editing purposes, going back and forth between software versions is a much bigger pain than say if I had a pair of editing machines, one running newest, one just back a bit, and then leap-frog them as things move forward. There's also cloning and swapping discs as a way to change software ... and of course CS6 and any one of the CC versions can co-exist on the same machine "live" at any time. Multiple CC versions ... no. Only one CC version at a time.
USB3 may not be the reason for your crashes, but it could be part of the chain of events. The newest versions of PrPro as noted are heavier apps than before, demanding more resources ... and for that demand, capable of new tricks. Some of the Old Things they actually do differently, so what was once able to run the older versions has nothing to do with being able to run here & now. It's an unfortunate part of modern life with these blamed computer tools. One that someone like me operating on a rather smaller hardware budget than many of the folks who post here do finds ... difficult, rather challenging ... but there it is.
One suggestion ... when migrating a project or it's assorted bits & pieces "forward" ... I do suggest copying any assets no matter what they are (sequences, stills/graphics, footage, sub-clips, anything) into new folders created for that new project, then importing them into the project as you copy them forward. Check out say, the footage scrubbed in the source monitor or what not ... the sequences individually scrubbed on the timeline, that sort of thing. If you hit a glitch it's easy to know what that glitch is related to rather than hunting through gigs of project stuff to find one dang frame or subclip or effect that's killing the whole thing.
Neil

Analyze Content in batch send from Premiere Crashes

When selecting all video files in bin and sending to AME for batch analyze content, AME partially completes the first file and crashes every time. This leads to Premiere crashing as well. Unable to process even 1 file through analyze content for speech recognition, adobe story script synchronization or face recognition.
Files: Canon 5D Mark II H.264
AME version 6.0.2.81 (64-Bit)
Windows 7 Professional 64 Bit
i7 930
24 GB Ram
dual GTX 460 1GB GPU's

I talked to Adobe Tech support earlier however and decided to uninstall then reinstall Premier Pro and not update it. It has worked perfectly since, so if anyone else id having this problem I'd suggest trying John/Bill's approach first and if that doesn't work, reinstall withough updates. (or at least not the update prior to today)
Hmm... this makes me think that maybe you got bit by the "revert to trial when updating" bug that pops up every now and then, seemingly inexplicably. The problem is that when your installation reverts to trial mode, most MPEG-based assets become unusable. I can't recall if MP3s (which are MPEG-based) fall into the "unimportable" category or not. Had you updated to 5.0.3 just before this happened?
You almost certainly want to update--simply because of the numerous bug fixes and stability improvements--so if it happens again, be sure to deactivate the software, uninstall, run the Adobe CS5 Clean Tool a couple of times (rebooting each time), and then reinstall and update. You should be in good shape then.

Premiere Crash

Premiere crashes all too often when I have a video file on a timeline, then I need to makwe a change in AE then jump back to Premiere and sometimes it updates the file, but most of the time it causes Premiere to crash. This didn't happen in erlier versions. It's not that big of a deal but why should I have to close Premiere down, render in AE, then open Premiere back up. You should just be able to jump back over to Premiere and the overwritten file will update automatically with out crashing. Anyone else experiencing this? It happens at home and at work.

No, the computers are fine. At home I have an intel i7 920, 12gb ram, and I'm using two velociraptors set at raid 0 for my media. The system is fine. If I have AE and PP open at the same time, and lets say I have a rendered avi in my PP timeline that I just rendered from AE and I think to myself, I don't like the way that animates or I don't like that color, I tab back to AE and render it out overwriting the original file and when it's done, tab back over to Premiere. this is where most of the time it will crash PP. I just don't understand why this happens?

Premiere crashes

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