Premiere crashing if using other applications

Question

I'm having problems with Adobe Premiere crashing on me.
It seems to happen whenever I use another application (like Chrome or Windows Explorer) while Premiere is open, then go back to Premiere. It pretty much instantly crashes as soon as I click inside the Premiere window.
This is the error message I get in Event Viewer:
Faulting application name: Adobe Premiere Pro.exe, version: 7.2.1.4, time stamp: 0x52aed7f3
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000005
Fault offset: 0x0000000000018e5d
Faulting process id: 0x530
Faulting application start time: 0x01cf3baa978a06e0
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: e214e2e5-a79d-11e3-a90b-bc5ff4488183
My system:
Intel i7 3770 @ 3.5 GHz
8GB RAM
Nvidia Geforce GTX 670 (Driver: 334.89)
Windows 7 Pro 64bit
*edit*
I've done a little more testing and found out that it doesn't have anything to do with using other applications. It happens if I minimize Premiere as well.
Another thing which might help pinpoint the problem: if I open a new empty project, it's fine, but if I add a new sequence and minimize Premiere it crashes instantly.
Message was edited by: machinemade
*edit 2*
I seem to have figured it out. I did a reset of the prefrences (by holding ALT while starting Premiere) and it hasn't crashed since.
I also installed the newest Quicktime. Not sure which of these changes fixed my problem, but it seems to have done it.
Message was edited by: machinemade

Answer 1

hi rutra!
hmmmmm. let's just check through the possibilities here:
How to troubleshoot "Cannot lock iPod" error message
let's try making sure that "terminate and stay resident" programs like antivirus packages are also shut down prior to trying the update. this InstallShield article might be of some help with that:
Close Applications Running in the Background
love, b