Premiere CS4 exported videos for ipod all show black screen when played

Hi,
I am trying to export a video for an ipod from an mp4 source file.
The project settings are set to ipod and so are the export settings. I get a normal video file (mp4) with the right resolution etc. The sync with itunes works without problems and i get the right thumbnail of the video in the Ipod menu.
But when i try to play the video i only get a black screen, the timer is running and i have sound.
I think i have tried all the possible settings. None of them worked.
Can you help me? Where is the problem?
Thank you

export to a regular .wmv file, or any other type you want.
now use a program like this one:
http://www.imtoo.com/ipod-movie-converter.html
If you have deep pockets you can try Sorenson Squeeze.
or you can try this one
http://www.xilisoft.com/ipod-video-converter.html
unfortunately this doesn't solve your problem the way you wish. ( a free fix )
I'd do a good Google search for answers, with some good keywords, and you may find
a solution that won't cost you anything.

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Exporting video for iPod - audio OK but video is "white"

I know this issue has been raised before but I cannot find a clear resolution anywhere - happy to be pointed to the right place.
Some time ago I converted some old VHS home movies to DVD and they play fine. To view them via AppleTV I've converted them to MP4 using H.264/AAC via MEGUI, and they work fine in iTunes on the PC and on AppleTV.
Once they were in iTunes I tried converting them for iPod but the output is a blank white video screen though the audio is fine.
To diagnose the problem I tried loading the MP4 version directly into Quicktime (Version 7.6.8)where the play fine. Then I tried exporting them for iPod and I get the same white screen plus audio.
I've seen this issue dismissed as due to some form of DRM but I doubt that is the case here. The video is my own, the DVDs I created are not CSS protected and the MP4s are also unprotected.
I've also seen it attributed to a missing codec, but that is unlikely given both iTunes and Quicktime play the videos without a hitch.
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Last post before I leave things alone for a while.
I've uninstalled and reinstalled iTunes and Quicktime and iTunes no longer chews up lots of CPU when trying to convert one particular Quicktime created file.
I've also recreated each file again from the same source, the AVI encoded as DV-PAL with screen res of 720x576. I created a series of test cases to try to pin the problem down and I think the best exposition is the following -
The problem
An MPEG4 file exported from Quicktime loads and plays in iTunes, plays on AppleTV and can be converted for iPod.
An almost identical MPEG4 file created by MEGUI using the x264 encoder, latest build 1649, and all the same settings as Quicktime loads and plays in iTunes, plays on AppleTV but when converted for iPod produces a file with audio but the video is "white". Looking at the file size, less than 2mb, it is pretty obvious that the video stream is simply not there.
Clues
Quicktime Movie Inspector reports the screen resolution of the file it exported as 720x540 while for the MEGUI created file it reports a very odd 787x576. Note that Windows Media Player and YAMB (MP4Box utility) both report this same file as 720x576 which is what I would expect as MEGUI did not resize the video. As an aside, WMP and YAMB also report the Quicktime created file as 720x540 so they agree with Quicktime on that score at least.
Obvious Question
Why does Quicktime report an incorrect screen resolution, and is this contributing to the conversion problem in iTunes?
My understanding is that MPEG4 uses 16x16 macroblocks and so the dimensions of anything to be encoded must be in multiples of 16 and 787 is not a multiple of 16.
Of course, the 787x576 screen resolution could be a red herring.
Details from Quicktime Movie Inspector follow:
File that converts successfully
Source: scene0005c created QT as MPEG4.mp4
Format: AAC, Stereo (L R), 48.000 kHz
H.264, 720x540, Millions
Movie FPS: 25.00
Playing FPS: 25.00
Data Size: 31.32 MB
Data Rate: 2.39 mbits/sec
Current Time: 00:00:00.00
Duration: 00:01:49.84
Normal Size: 720x540
Current Size: 720x540
File that does not convert successfully
Source: scene0005e created MEGUI as MPEG4 AAC-LC 320Kbps.mp4
Format: H.264, 787x576, Millions
AAC, Stereo (L R), 48.000 kHz
Movie FPS: 25.00
Playing FPS: 25.00
Current Time: 00:00:00.00
Duration: 00:01:49.89
Normal Size: 787x576
Current Size: 787x576

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Hi(Bonjour)!
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Near Dead Ipod - Only shows black screen with apple logo and sick face ipod

I would be very grateful for any help.
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Likely a hard drive failure
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

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How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
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I am running Win 7, and iTunes 10.7. Recently, when trying to play back episodes on my PC of a TV show that I purchased, the playback screen is black, with no video or audio. The time counter is counting down the clock as if it's playing, but there's nothing to see or hear. If I re-boot my PC, the show will play properly, but the black-screen instance has occurred several times now, and I'd like to figure out why it's happening at all.

Because there is a problem. Want to try fix it?
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Hello there JK74,
Here is a great article for troubleshooting issues with either QuickTime or iTunes playing back videos.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
It might be a bit lengthy but it is pretty thorough.
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Hi!
I have a problem most likely related to each other. When I try to play back videos in Kodi the video just gets scrambled, it fast forwards very fast and looks generally corrupted and when I try to start a game in some emulator (for example mupen64plus) the screen just turns black.
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I tried OpenELEC (which is a distribution that has the main purpose of running Kodi) and the video playback works just fine. Sadly it's not very emulator friendly.
The packages I have installed are: "xf86-video-ati" (dependence: "mesa"), "xorg-server" (dependence: "mesa-libgl") and "xorg-xinit".
And the way that I the programs are usually from .xinitrc (example: exec kodi-standalone) and then xinit.
Hardware:
Motherboard: ASRock FM2A78M-ITX+ mITX
APU: AMD A10-7800 (the GPU part is GCN 1.1 aka Sea Islands)
All connected through HDMI
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Last edited by guran33 (2015-02-12 22:48:05)

If you use windows (havent checked on mac but it might work)
Disable Direct3D acceleration in the player you are using.
If you use VLC media player, Go to preferences, Video, And under output, change from default to "Direct 2D video output"
If you use Quicktime, Downgrade to Quicktime 7.6 or upgrade to quicktime 7.7.3 and Go to
Edit --> Preferences -->Quicktime preferences.
Under that, go to advanced tab, and uncheck "Enable Direct3d acceleration" (3'rd box)
Fixed the problem for me
You're welcome

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I've had the same problem. Tried switching from the built in Intel video to an nVidia graphics card, reinstalled cursed a lot.
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Premiere CS4 export Mpeg2 setting

i use Premiere CS4 and i am a leisure user.
1. when i export mpeg2, the video is 800m file sze
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Unfortunately, you've posted to the Premiere, and not the Premiere Pro forum. This is for a program that predates the "Pro" designation. Maybe the MOD's will move this for you, so you'll get more traffic.
Now, let's see if I can address some of your questions:
As for the MPEG-2, it is most likely that the larger file has a much higher bit-rate. What are the settings between your Exported MPEG-2 and those in the Transcoded file? That is the common difference.
As for editing .VOB's, if they are 100% DVD-compliant (very important), then CS4.1 can Import and edit. These still have the MPEG-2 compression, but should work fine. If those .VOB's were created by Encore, then changes are almost 100% certain, that you can edit them. If not, then the odds go down, and quickly. See this ARTICLE on .VOB's.
Export to DVD directly, went away with CS3. The included Encore is much, much better, and is the way to go. There is also a forum for it.
I've never had a corrupted cache, and cannot help here.
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Good luck,
Hunt

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mrtomr4455
Forget about all the rest until you check out the Announcement at the top of this forum regarding the current 1/2 wmv display related to a recent Windows Update kb file. I missed the wmv part of your initial question by focusing too much on the thread title.
Here is a copy for your convenience
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Hide Details
MicroSoft has issued an Update for Windows, that is causing problems with Displays. The following is from Talbot McInnis, who tracked down this problem, and offers a fix:
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by Bill Hunt (Aug 2, 2013)
I think that is your answer. Please let us know if that worked for you.
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Visualhub is a transcoder with multiple input and output formats with specific setting for iPod,iPod touch. Costs around $19-used to work great but recently everything I convert suffers audio crash than closes out the player. Hopefully they will fix it.
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Premiere CS4 exported videos for ipod all show black screen when played

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