Premiere CS4 freezing with ATI 4850

My system:
Intel Core i7-920 Bloomfield 2.66GHz
EVGA 141-BL-E757-TR LGA 1366 Intel X58 ATX X58 SLI
Corsair 750W PSU
6GB DDR3
and I've upgraded from a Geforce 7800GT to an ATI XFX Radeon HD 4850.
Adobe Premiere CS4 freezes after a minute or so of playback with my ATI HD 4850.  The screen literally freezes and I have no choice but to force a reboot.  On my Geforce 7800GT, the playback is laggy/unresponsive but it never froze.
I've sent it in to XFX for repair previously because it wouldn't play back any HD video files. But now everything plays fine except playback in Adobe Premiere. XFX even sent me a benchmark test for Devil May Cry and because my computer passed, they refuse to RMA the card again.
I've tried EVERYTHING!
- Several different versions of the drivers: 10.4,10.3,9.11, all with no luck.
- Enable ATI Overdrive: when I auto-tuned it, it immediately crashed my computer and would do so consistently upon start-up so I had to disable it.
Any advice/comments/feedback would be greatly appreciated.
This is my second ever ATI card and I must say I've been very disappointed.  I have never been able to have one work 100% for even a full 24 hours!!!

I had issues with my Radeon 4670, similar but not quite the same as yours. In my case, rolling back drivers to 9.11 was the solution, but it sounds like you've already attempted that. If that hasn't solved the problem, and you're only seeing the issue after a minute or so of running PPro (my issue revealed itself immediately), I would look at a cooling/overheating problem. The newer GPUs (even though the 4000 series isn't that new) run hot even when they're not doing anything, and once you put them under any sort of load, the temperatures skyrocket. And since yours crashes during the auto-tuning, this lends more creedence to this theory; I was able to clock mine all the way up, but it's got a big honkin' aftermarket cooler on it.
I'm assuming you didn't send your whole PC in when you RMA'ed the card, so, 1) you don't know what kind of setup they tested the card in and 2) you don't know if they tested the card at all. For all practical purposes, this card should work "fine" with CS4, so the likelihood increases that there is some sort of physical defect with the card or cooling. Other folks here have a better grasp of the hardware and how to get the most from it (I'm more of a plug-it-in-and-hope-it-works kind of guy), so they might be able to tell you some ways to test the card and check its operating temperatures.

Similar Messages

  • Photoshop CS4 and iMac(ATI 4850) Open GL problem?

    Hi: My problem is; when I click full screen mode with menu bar options(Shortcut is F) my workshop background grey area has a colorfull noise and lines(Randomly). My machine and graphic card compatible with Open GL. Anyone know why did happen like that? Buy the way I did all updates. My guess this problem happened after Mac OSX(10.5.7) updates. How can I fix this?
    Ps: My machine 2009 iMac 2.93 Ghz with ATI 4850....
    Like that;
    http://i42.tinypic.com/s2yv5y.png

    yeah, short term test deems keeping both cards in.
    So, here are the results: Notes: I have 2 monitors, an Apple 30" and Apple 23". The 30" can only be used in the dual link dvi port and NOT the Mini Display port. Second: The ATI 4870 seems to have an issue with the Mini Display port, it does not work, alone or in tandem with the dual link dvi port being used. Apple is replacing the card (heretofore, I had no cause to use the Mini Display port on the 4870 at all) Third: Only Photoshop CS4 extended was used to see if the card was detected and if it had enabled Open GL
    ATI 4870 - dual link used, Mini Display NOT used: Photoshop sees the card and enables Open GL
    ATI 4870 - dual link used, MIni Display used: didn't test because Mini Display port did not work.
    ATI 4870 - dual link NOT used, Mini Display used: didn't test because Mini Display port did not work
    Nvidia GT120 - dual link used, Mini Display NOT used: Photoshop sees the card and enables Open GL
    Nvidia GT120 - dual link used, Mini Display used: Photoshop does not see the card and thus Open GL is NOT enabled.
    Nvidia GT120 - dual link NOT used, Mini Display used: Photoshop does see the card and Open GL is enabled
    ATI 4870 Dual link used,  Nvidia GT120 Mini Display used: Photoshop does not see a card and Open GL is NOT enabled.
    ATI 4870 Mini Display used, Nvidia GT120 dual link used: did not test because ATI Mini Display port did not work

  • My Premiere CS4 freezes when try to edit preferences/general settings/start new project

    First, sorry for my english, i'm argentinian. I got this wired error every time i try to start a new project, click on "new project" tab, and it freezes with not even show me the list of formats, then i have to force to close program. The same when i change something on preferences, and hit ACEPT, frezees. The same when try to enter to GENERAL settings of a project. Tryed everithing, reset perferences file, re-install, once i unninstall it, try the clean utility and it tell's me that is no entry in the registry with an adobe program.
    MASTER COLLECTION CS4
    MACHINE:
    Quad core intel, Q9550
    4 GB RAM
    ASUS P5Q
    WD BARRACUDA 1 TB + WD 160 GB FOR OS
    ASUS 9600 GSO 384 MB WITH LATEST DRIVERS
    HEEEEELPP!

    hi, no, i don't have any capture card. And plugins, just magic bullet looks 3. I tryed to delete all plugins too before with no response. I'll try the saving location thing, then tell you how it goes. In the other hand, i always do everything like this, and suddenly this happens. Holly PC's.
    Cheers
    FUERA DE CAMPO
    Producción audiovisual
    Date: Wed, 3 Jun 2009 22:37:31 -0600
    From: [email protected]
    To: [email protected]
    Subject: My Premiere CS4 freezes when try to edit preferences/general settings/start new project
    Do you have any capture cards in the computer? For example, Blackmagic, Aja, Matrox, CineForm, etc.
    If so, it's software might be causing the problem. Go to "Programs And Features" in the Vista Control Panel to remove the software for the capture card. Restart the computer and then try again.
    Did you install any plug-ins for Premiere?
    If so, remove them and see if the problem goes away.
    Also, where are you saving your projects? Try saving one to your Desktop and see if you still have the problem. If you don't, then it could be a problem with your save location.
    >

  • Editing Premiere cs4 project with premiere elements 9?

    Can I open a premiere cs4 project with premiere elements 9 to edit it.
    Thanks in advance

    You are most welcome, though it's probably not the answer that you wanted.
    There are just so very many differences between the two programs. As a test recently, I took a PREL from PrE 8, IIRC, and it would not even open in my PrPro 2.0, like my simple PrE 4 Projects would. That PrE 8 test Project was also simple, with no Themes, or Instant Movies - just Cuts and some common Transitions, no Effects. Just too different to Open.
    Good luck,
    Hunt

  • Open a premiere cs4 project with premiere elements 9

    Can I open a premiere cs4 project with premiere elements 9 to edit it.
    Thanks in advance

    I'm going to throw out a somewhat educated guess and say no.  Despite the similar monikers, Premiere Elements and Premiere Pro are two different programs.

  • Premiere CS4 freezing on startup menu, please help.

    Hi,
    I installed Adobe Premiere CS4 not too long ago as part of Master Collection and all the other programs seem to work but Premiere doesn't.
    Whenever I open Premiere CS4, the splash screen loads up and then I get that menu with New Project and Open Project buttons. That's when it freezes. The buttons don't work and whenever I click on them the menu flickers slightly and nothing happens. I tried closing some Adobe processes like acrotray and Import Process but that didn't help.Has this got something to do with Quicktime or something else? Please help, I need Premiere CS4 to work on my college assignments.

    I solved the problem!:)
    I actually found it through the panel on the right for similar problems.
    Apparently WindowBlinds 6 was the cause of the probelm and there was an option in it that I had to change.
    Now Premiere works.

  • Premiere CS4 horrible stutter (ATI Radeon 5750 as problem?)

    Hello! I've just come across a very frustrating problem. When I try to edit videos with Premiere CS4, the preview speed is horribly laggy. It doesn't matter what I edit, HD or SD, it is just stuttering so that any work is merely impossible.
    The funny thing is, that I have been able to edit even very heavy HD-projects without problems in past with same system. I had 3-4 months pause from video editing, and something has happened in that time. I remember updating ATI drivers in that period so it might be the cause. Or not. Nothing major has changed, I've installed some regular OS updates and thats it. No hardware changes or anything like that.
    I have read about compatibility issues with Radeon 5750 and Premiere CS4 in Windows 7 (64bit). So I thought this would be proper area to start looking into. I would like to see if there is something new where to look at before I have to format my whole drive and install everything again. Which is pain because I have no other problems with my system.
    I've already tried ATI rollbacks, various driver versions and system restore. Nothing has helped. I also tried same drivers which I knew for sure that were installed and worked last time I succesfully edited something. No use. I've yet not tried installing Premiere again, and I would not happily do it because very buggy licensing system (I have licensed retail version) which can kill the whole CS product family. I rather format the whole OS drive.
    Is there any first hand knowledge on this, or any suggestions?

    You need to provide details about the rest of your computer
    More information needed for someone to help http://forums.adobe.com/thread/416679
    Some is general about your computer and OS, some is specific to video editing
    Build a Configuration file http://www.piriform.com/speccy
    Brand/Model Computer (or Brand/Model Motherboard if self-built)
    How much system memory you have installed, such as 2Gig or ???
    Brand/Model sound card, or sound "chip" name on Motherboard
    -and the exact driver version for the above sound card/chip
    Size(s) and configuration of your hard drive(s)... example below
    -and how much FREE space is available on each drive (in Windows
    -you RIGHT click the drive letter while using Windows Explorer
    -and then select the Properties option to see used/free space)
    Windows Indexing is BAD http://forums.adobe.com/thread/676303
    While in Properties, be sure you have drive indexing set OFF
    -for the drive, and for all directories, to improve performance
    My 3 hard drives are configured as...
    1 - 320Gig Boot for Win7 64bit Pro and all program installs
    2 - 320Gig data for Win7 swap file and video project files
    3 - 1Terabyte data for all video files... input & output files (*)
    (*) for 4 drives, drive 3 all source files & drive 4 all output files
    Search Microsoft to find out how to redirect your Windows swap file
    http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US
    Trying to use only ONE Hard Drive for Video Editing
    You are a music conductor, with a baton that you use to point to various parts of the orchestra... this is like Windows pointing to various parts of the hard drive to do Windows housekeeping or to load program segments for various functions
    Now, at the same time and with the same hand... while still using the baton to conduct the orchestra... pick up a bow and play a fiddle... this would be doing something with your video file at the same time as all the other work
    You as a person cannot do both at the same time with the same hand
    A computer is a LITTLE better, in that it can switch from one kind of task to another very quickly... but not quickly enough for EASY video editing
    You need AT LEAST two hard drives (separate drives, never a partition http://forums.adobe.com/thread/650708?tstart=0 for more) with Windows (or Mac OS) and software on your boot drive, and video files on a 2nd drive so the boot drive is not slowed down by trying to do everything
    I find that the three drives I use work very well for me, for editing AVCHD video... some people use a 4th drive, so video INPUT files are on drive three and all OUTPUT files are on drive four... I only bought a mid-tower case instead of a full tower case (my bad... but had to fit in the space available on my office desk!) so I use the three drives that will fit
    Depending on your exact hardware (motherboard brand & model AND USB2 enclosure brand & model AND external hard drive brand & model) AND the type of video file, you may... or may NOT... be able to use an external USB2 hard drive for SD (Standard Definition) video editing
    Steve Grisetti in the Premiere Elements forum http://forums.adobe.com/thread/856208?tstart=0 and Jim Simon in the Premiere Pro forum http://forums.adobe.com/thread/856433?tstart=0 use USB externals for editing
    A USB3 hard drive connected to a motherboard with USB3 is supposed to be fast enough for video editing (I don't have such, so don't know) but eSata DOES have a fast enough data transfer for video editing... I have not used the eSata Dock below... for reference only, YMMV and all the usual disclaimers
    http://www.amazon.com/Thermaltake-BlacX-eSATA-Docking-Station/dp/B001A4HAFS/ref=cm_cmu_pg_ t
    Also run the CS4 Benchmark http://ppbm4.com/ to help identify any problem areas

  • Premiere CS4 - Encoding with AME ridiculously slow

    Hello there.
    After having read many threads on various forums, I have not come to a single hint as to why AME is encoding any type of video materal extremely slow. I'm sorry if this question has been asked many times on this forum, but maybe someone has come up with a working solution?
    My computer specifications are:
    Windows Vista 32bit (yes I know, upgrade is needed)
    Intel Quad Core Q9000 @ 2 GHz
    4 GB RAM
    Nvidia GeForce 9700M GT - 512mb
    500GB sATA HDD @ 5400 rpm
    This is a notebook. I use Premiere CS4 and AME4 with the most current updates (v4.1)
    Here is what I usually do:
    I export my project media from Premier to AME with the appropriate format and encoder settings, close Premiere and kill all background tasks. My RAM usage is now at around 1.4 GB (out of 3 GB!).
    In this case, I'd use the built-in MPEG2 codec with PAL settings (720x576 - 25i - 8Mbit/sec), the source file is in MPEG4 @ 20Mbit and 10 minutes long. I started the encoding process and it was slowing down from 10 minutes initially to a frustrating render time of 60 minutes. Why?
    I have used VirtualDub and TMPGEnc, both achieved, compared to AME, incredibly low render times, a bit higher than double realtime. When I use AME the same way, as encoder for an avi file only and not a Premiere project, it is losing by 6-7 times of the other programs render time.
    Second scenario:
    I have 20 seconds uncompressed avi material (600Mbit/sec) and like to convert it to MPEG4 with AME. MPEG4 settings are at 50Mbit, I-frames only, 50fps and progressive. I started the encoding again and at first, AME was rushing through 1/4th of the progress bar in 5 seconds, and then slowing down to an overall encoding time of 50 (!) minutes and it ended about 52 minutes later.
    During this rendering I had the windows resourcemonitor (of the taskmanager) open and checked the access rate to my hard disk. For the entire duration of 50 minutes, AME read between 50 megabyte and 125 megabyte per second on the hard disk. The file itself was less than 2 GB large - what on earth could it read? Also, my RAM usage came close to 2,8 GB but never reached 3 GB or higher.
    Does anyone have an idea or is it just that freeware programs are superior to a costly AME?

    I have already run that test about 4 hours prior to writing this thread. Now I'm not at this computer, but from top of my head the results were:
    Total 180 (about)
    Export Avi 38 (not entirely certain, could be up to 10 higher)
    Encode MPEG 90 (not entirely certain, could be 20 lower or higher)
    Render Time 7 (the only number I recall correctly)
    I'm well aware my hard disk isn't fast - but why should VirtualDub be able to encode a 2gb uncompressed avi clip with a duration of 20 seconds to DivX in about a 1/3rd real time/8fps (using 50mbit, i-frames and 50fps and amazing quality) while AME takes 50 minutes (1/200th realtime) for the same file with the integrated MPEG4 encoder?
    Now, I know that those are different codecs, yet their data reduction works on a similar base. From my point of view, there's not much that could explain such a high discrepancy of performance on the hardware side, other than AME just does not like my computer configuration. I know my computer is very capable to perform way better than that, just with about any other program but AME, and that is a royal pain.
    Unfortunately, I am unable to install a second HDD in this notebook, because it is full. I do know it could perform better using a secondary HDD, but I have also encoded files with Adobe Premiere CS3, and that performed way better than CS4 on the same computer.

  • Issues rendering Premiere CS4 movie with Media Encoder

    I'm new to this but thought that someone might be able to provide some insight. I have Premiere CS4 and created a movie from a HD video camcorder.
    The imported clips are in the following format:
    Type: MPEG Movie
    Image Size: 1920 x 1080
    Pixel Depth: 32
    Frame Rate: 29.97
    Source Audio Format: 48000 Hz - compressed - Stereo
    Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
    Average Data Rate: 1.3 MB / second
    Pixel Aspect Ratio: 1.0
    Now I'm simply trying to export the movie (Ctrl+M) using Media Encoder. I've been messing around with several different formats, including H264, MPEG and AVI and so far regardless of what output format I pick (even downsize) I'm getting some sort of "tearing" up in my clips. I'm not entirely sure how to describe this but it almost looks like a ghost effect with subjects leaving a ghost image when the scene starts moving around a bit.
    I rendered the same exact clip using Windows Movie Market just for the sake of it and everything looks fine.
    I'm rendering the clip on a Core i7 920 @3.7Ghz with 6GB of RAM so I don't think the speed is an issue as either (HD is a 300GB Velociraptor).
    Any ideas what I am doing wrong
    Thanks,
    Sam

    >Any ideas what I am doing wrong
    Second thing wrong is posting in this forum. People in the Premiere forum will do a better job of offering help This forum is dedicated to helping people with suite-wide issues such as installation.

  • Strange green lines with ATI 4850 iMac in Aperture, then crash.

    Well, I have been running my iMac, 3GHZ, ATI 4850 for about a week now. I have had 2 lockups in OSX, 1 in boot camp and 1 graphics crash.
    In OSX, all the crashes/lock-ups happen after I get these strange green lines, artifacts, that run across part of my screen. They change in length but generally always run horizontal. I can seem to find a way to post pictures here, but I have a couple screen grabs here:
    http://atothe420k.blogspot.com/
    Since I have to power off in the middle of Aperture, I am also getting corrupt databases, which take forever to rebuild.

    Well, I called into Apple Care, after my machine crashed again twice today, once in a web browser and once under EveOnline. The person said to download and use some fan control software. It installed, but didn't do much, couldn't get it to change fan speed or anything else.
    I installed iStatPro, which is great, and kept checking the temp of the ATI card, it would crash when the temp was up around 65-70 degrees C. Not sure if that is high or not.

  • Premiere CS4 problems with Snow Leopard 10.6.7

    I know that this is draging the depths of history but we have eight MackBook Pros with Snow Leopard (no roll back possible) and various CS4 progeams on in the college at which I teach.  We have a problem with Premiere in that clips will not play either in the preview, timeline or program areas rendering the whole program useless.  I don't think this is a problem that unknown; has anyone found a solution othere than installing 5.5 of course?

    That is not good... PPro requires FULL access to the system to work properly... it just is not designed to be run on a limited use account
    Also (Mac may be different???) to use some of the functions in Encore in the Win7 world, you not only have to be running the program from an Administrator account, you actually have to right click the program icon and select Run as Administrator from the list of options
    Welcome to the wonderful world of computer security settings that get in the way of doing work
    To create a dual layer DVD (or a BluRay?), you MUST have Encore set to use the Run as Administrator option
    Run as Administrator http://forums.adobe.com/thread/771202?tstart=0

  • AE CS4 - Problem with ATI DRIVER

    Hi all.
    I'm testing AE CS4 on a new machine: Win 7 64 bit with as graphic card an ATI 5770 (CPU Intel i7 280 - 4GB ram - 1TB HDD)
    When I try to use the 3d mode (i.e. camera) of AE I have an error on the card device driver, it is a "SideBySide" error, I have upgraded the ATI 5770 driver but I still have the same problem.
    Does anyone have the same problem and (better) and idea (such as a somewhere setting) to solve the problem ?
    Thanks
    Alberto

    A quick search on Google revealed that this seems to be a common DLL referencing problem due to code being embedded in debug mode and causing invalid function calls. The common solution to the problem is to simply install the required components. Depending on what it references, downloading the manual installers for the MSVC runtimes, .NET runtimes and similar may fix the issue. Some otehr sources suggest that downloading a development environment (MS Visual Studio Express Edition or Trial) might resolve the problem.  I'm reasonbably sure, there is even a technote on ATIs website somewhere. I could imagine the card simply being too new and the driovers having to iron out some issues.
    Mylenium

  • Encore CS4 freezing with Windows 7

    I have recently installed Production Premium CS4 on my new machine and have NO issues what so ever with any of the programmes accept for one... you guessed it Encore. I've had trouble over the year with all of my Encore versions but have always managed to get the running stable. My current version is installed and working on a Dell duel Xeon 3.2 machine running XP with no issues.
    The Issue:
    Fortunatly I can replicated it every time. Load Encore, open a Blu-Ray project and click on "Help" - "System Info..." bang computer locks up and a 7 sec reboot is required. System status = No other programmes running, Encore fully updated, Windows & fully update. It will also freeze if I import footage create a menu and click built project.
    My System
    I7 Intel 2.66
    12Gb RAM
    Windows 7
    120Gb SSD Drive running C/ Windows and D/Apps.
    Storage 3x 1TB drives
    I have tried running installing it on a standard 7000rpm drive too but same issue.
    Any ideas?

    Hello, pgauba
    1.    Install the new pxhlp driver from http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&P ARAMS=
    2.      Turn off the sleep mode off in Windows 7.
    Thank you for your reply.
    I'm very happy that you are suggesting a solution for a computer freezing using Encore in Windows 7.
    Could you please let me know how these actions will help?
    Please note that, the issues are NOT related to the "disc burn" process.
    I'm particularly afraid to install a Roxio driver without a good knowledge of what it's means, specially if the problems doesn't occur in the disc burning process or BD drive detection.
    Also, related to Windows 7 "sleep mode", I don't see problems to deactivate it, but I would like to know how this is interfering with Encore.
    Again, thank you very much for your kind help
    Valter-Brazil

  • Premiere CS4 crashes with MXF XDCAM files

    I have MXF files coming from MP4 XDCAM EX files (converted with Sony EX Browser) and MOV XDCAM EX files (converted with Convergent Design File Converter) both from JVC HM700. Premiere imports all files and if I have a simple timeline it works fine. As soon as the timeline gets longer Premiere stucks and eventually crashes.
    Any idea?

    I use Clip Browser to convert footage done in MP4 but also Convergent Design's File Converter 1.3 to convert footage shot in MOV.
    in Premiere on MAC both MXFs work fine is just that in long (over 15-20 minutes) projects and where there are 2 levels of timeline (I'm sincing the 2cameras) or when I do a simple scale effect (to see the level underneath) everything stucks, get very slow and eventually crashes.
    Actually a single MXF file plays better than a MOV XDCAM file and almost the same than a MP4 XDCAM file.. but as I said.. when it gets to handle many together.. things don't work so good anymore

  • Premiere cs4 freeze on timeline drag

    Hey,
    Basically i cant do much of anything in premiere now because when i drag items to the timeline, or when i move an item i already dragged there, the program freezes. this goes for jpgs, pngs, avi,etc.
    my system is an
    i7 920 on a gigabyte board,
    4gb ram,
    3 internal drives, one external (less than 60% full),
    MS, wirelss mouse.keyboard,
    focusrite saffire 6 usb sound card
    nvideo 9800gt pcie card
    windows 7
    i have done repair installs, reinstalls, driver updates, etc.
    i dont know what else to do

    It can well be your setup. You have a weird memory configuration and a rather uncommon sound card.
    Some suggestions... and answer at least the 16 questions at the end of the Wiki article.

Maybe you are looking for