Premiere CS5 SN entered - asking for earlier product - earlier product SN is [removed] this is not accepted. Why?

My Premiere CS5 started asking for its serial number. I entered it and was then asked for a qualifying product SN. My earlier product is Premiere Pro - SN****-**** etc. This is not accepted. Can you tell me why?
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]

Online Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

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Premiere CS5 SN entered - asking for earlier product - earlier product SN is [removed] this is not accepted. Why?

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