Premiere CS6 crashes with 1920 x 1080p files

I have recently been using my Sony A77 SLR as a video source. I had no problems with MP4 files 1440 x 1080 to match my HDV cameras. Now I have tried AVCHD 1920 x 1080 files, Premiere crashes. I do not even have to edit anything. After loading files, then using the project bin to browse files by hovering with the mouse, the application will bomb after looking at a few files.

Hi Steven and Lasvideo. I am not sure that a short piece will help. I just brought in 4 selections from 400MB clips and it was OK. It then crashed when I double-clicked to load another for editing in the Preview window.
My system is Windows 7, i& with 12GB RAM and a Qudro 400 card. Premiere has just been updated to 6.0.3, but I still had the problem in 6.0.2. Waiting on a RAID array, so currently using internal drives or USB 3 externals. These have been fine for everything lse, including multicam of HDV with 6+ cameras.
I tried going back to the software, rather than GPU from the 400, but it made no difference. I also have discussion started about the NV Transmit windows popping up all the time, but no one has replied yet.
Have spent a lot of time with NVIDA helpdesk, trying to diagnose that problem, and have tried several drivers with no improvement.

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Premiere cs6 crash with AVCHD 1080i25 (50i)

Problemi rilevati con Adobe Premiere pro CS6 (accelerazione GPU mercury playback engine)
                                Sequenza AVCHD 1080i25 (50i)
                                pixel quadrati 1920x1080 (non anamorfici).
Video HD 16:9 interlacciato da 25 fotogrammi al secondo. Audio da 48 kHz.
Durante l’inserimento delle transizioni tra due spezzoni video, in determinate condizioni si verifica il seguente problema:
Il programma Premiere pro cs6 si chiude aprendo un box di premiere in cui si avvisa che si è verificato un errore che impedisce il corretto funzionamento.
Il report dell’errore è il seguente:
Descrizione
Percorso dell'applicazione che ha generato l'errore:              C:\Program Files\Adobe\Adobe Premiere Pro CS6\Adobe Premiere Pro.exe
Firma del problema
Nome evento problema:                APPCRASH
Nome applicazione:                       Adobe Premiere Pro.exe
Versione applicazione:                   6.0.3.0
Timestamp applicazione:               505748bf
Nome modulo con errori:              ImageRenderer.dll
Versione modulo con errori:          6.0.3.0
Timestamp modulo con errori:      505737fa
Codice eccezione:                          c0000005
Offset eccezione:                            0000000000194d12
Versione SO:                                   6.1.7601.2.1.0.256.48
ID impostazioni locali:                   1040
Informazioni aggiuntive 1:            2bd8
Ulteriori informazioni 2:                 2bd8c71a1cd21380f74033ae7aa3aadc
Ulteriori informazioni 3:                 c17f
Ulteriori informazioni 4:                 c17f0c31388b4071d8da94e62ac10e21
Ulteriori informazioni sul problema
ID bucket:                                        77863999
Il problema si verifica inserendo, nelle transizioni, un bordo colorato. (se la transizione è applicata senza bordo colorato il problema non si presenta). Richiedendo il rendering degli effetti dell’area di lavoro o semplicemente fare avanzare la trimline per vedere l’applicazione dell’effetto il programma si chiude in crash.
Vi elenco alcune delle molte transizioni che presentano il problema:
comparsa a strisce girandola
scacchiera laterale cuneo
forme geometriche (non presenta errori la transizione cerchio) doppia porta
cronometro blocchi zig zag
il problema permane anche togliendo l’accelerazione GPU mercury playback engine
Il problema non si è mai presentato nelle versioni precedenti del programma (cs5)
Con altri settaggi (sullo stesso pc) es: Modalità di montaggio: DV PAL
Base temporale: 25,00 fps Impostazioni video Dimensioni fotogramma: 720h 576v (1,4587)
Frequenza fotogrammi: 25,00 fotogrammi al secondo
Proporzioni pixel: D1/DV PAL Widescreen 16:9 (1,4587) Campi: Prima campo inferiore
Il problema non si presenta.
Ho provato ad utilizzare premiere pro su un altro PC anche quello con programma originale installato ed ho riscontrato gli stessi problemi.
Configurazione del sistema:
               Sistema operativo: Windows 7 professional 64bit versione 6.1.7601 service pack build 7601
               Hardware:   Scheda madre Gigabyte tecnology GA-X58a-UD5 (rev.2)
                                      Bios Award versione FD (data 01/02/2011)
        Processore intel core i7
                                      Cpu 3,20 ghz, 3193 mhz,4 core, 8 processori logici
                                      Memoria fisica (RAM) 12,0 GB ddr3
                                      Scheda grafica NVIDIA GE Force GTX 285
                                      Hard Disk 1000GB sata6;    750 GB sata6;    500 GB sata6
               Software:   Adobe Master collection CS

Sorry,
here english translation
Problem with Adobe Premiere pro CS6 (GPU mercury playback engine)
                                AVCHD 1080i25 (50i)
                                square pixel 1920x1080 (not anamorfic).
Video HD 16:9 interlaced 25 fps. Audio da 48 kHz.
If I apply a transition between two clips Premiere pro cs6 crash with the following report
Description
Percorso dell'applicazione che ha generato l'errore:              C:\Program Files\Adobe\Adobe Premiere Pro CS6\Adobe Premiere Pro.exe
Firma del problema
Nome evento problema:                APPCRASH
Nome applicazione:                       Adobe Premiere Pro.exe
Versione applicazione:                   6.0.3.0
Timestamp applicazione:               505748bf
Nome modulo con errori:              ImageRenderer.dll
Versione modulo con errori:          6.0.3.0
Timestamp modulo con errori:      505737fa
Codice eccezione:                          c0000005
Offset eccezione:                            0000000000194d12
Versione SO:                                   6.1.7601.2.1.0.256.48
ID impostazioni locali:                   1040
Informazioni aggiuntive 1:            2bd8
Ulteriori informazioni 2:                 2bd8c71a1cd21380f74033ae7aa3aadc
Ulteriori informazioni 3:                 c17f
Ulteriori informazioni 4:                 c17f0c31388b4071d8da94e62ac10e21
Ulteriori informazioni sul problema
ID bucket:                                        77863999
This problem appear only if I apply a colored border to the clips. I if move on the timeline or request the rendering the system crash.
Not all transition generate a crash (circle work fine). But some yes.
Vi elenco alcune delle molte transizioni che presentano il problema:
stripes pinwheel
board side wedge
geometric shapes
trial blocks zig zag
The problem remain also if I remove GPU mercury playback engine acceleration
With the previous version of Premiere I never had this problem
With other settings (on same pc) the system work fine es: DV PAL
Time Base: 25,00 fps video size: 720h 576v (1,4587)
25,00fps
pixel: D1/DV PAL Widescreen 16:9 (1,4587)
THE SYSTEM DON'T CRASH
I asked a friend also with grenuine program installed and with the AVCHD 1080i25 (50i) settings the system crash too
System config:
               Windows 7 professional 64bit vers. 6.1.7601 service pack build 7601
               Hardware:   Motherboard Gigabyte tecnology GA-X58a-UD5 (rev.2)
                                      Bios Award versione FD (data 01/02/2011)
        Processor intel core i7
                                      Cpu 3,20 ghz, 3193 mhz,4 core, 8 processori logici
                                       (RAM) 12,0 GB ddr3
                                       NVIDIA GE Force GTX 285
                                      Hard Disk 1000GB sata6;    750 GB sata6;    500 GB sata6
               Software:   Adobe Master collection CS

Adobe premiere cs6 crash with AMD A8-5600k APU whit Radeon HD

Hello everyone, I am writing because every time I do a rendering with adobe premiere cs6 me pc crashes, blue screen error, or turns off and ariavvia from nothing ..
and I noticed that this problem from me especially when laoro with avchd files (. mts) because I tried to do with rendering. avi file and the problem seemed solved
I have a windows 7 ultimate 8gb ram - AMD A8-5600K APU with Radeon HD graphics
with 4.30Ghz processor
Help me thanks in advances! cheap to make!

That MAY be a hardware error... since video editing stresses all components
Read Bill Hunt on BSOD http://forums.adobe.com/thread/772169

Premiere CS6 crash with "serious problem"..on Macbook Pro?

Every minute or two it will crash. I just recently bought the whole adobe suite and am mainly using premiere but I can't get anywhere with it continually crashing.
My Mac info:
Version 10.8.3
Processor: 2.53 GHz Intel Core i5
Memory: 4GB 1067 MHz DDR3
Please help!
- Also let me know if there is any other info needed to help understand the problem. I am not completely sure what would be useful.

I'll respond here because I'm having similar problems with my Macbook Pro Retina and Premiere 6 crashing far too much.
Computer:
2.3 GHz Intel i7
16GB Ram
Intel HD Graphics 4000 512 MB
The most recent crach happened when I tried to select about 10 audio clips that I had just unlinked fron their video and tried to delete them: "Serious error"
Also get serious errors and crash when trying to move a video clip to the beginning of the timeline while its set to "Show audio time units". Sometimes there is a little gap between the left bumber (beginning) and the video clip, though the audio goes all the way. When I try to move the video all the way to the beginning, crash.
Anyway, I report all of the crashes and give a detailed description. Any help on this would be great.

Premiere cs6 crashing with Quicktime

I've recently started having problems with video disappearing in Premiere. Usually happens when I have other cs6 applications open, like after sending a sequence to Audition, or using AE dynamic link. The program monitor displays a black screen, the thumbnails no longer scan, and the media encoder preview displays white noise instead of video. I have to force quit, and then if I try to restart Premiere it hangs up when attempting to load the Quicktime Bundle. I have to restart my Mac to get it working again.

I don't do QT (Win7 and QT is not on my computer) so I don't know if this is about Windows or all computers
Quicktime X does NOT work http://forums.adobe.com/thread/888722

Adobe Premiere CC crashes when opening a project file .... error 3697 . [was:Adobe Premiere CC]

Adobe Premiere CC crashes when opening a project file .... error 3697 .... have to close application with Task Manager.... media files open separately OK

Just that one project, or any project? Can you create new projects?

Premiere CC crash with XDCAM MXF

I work in a Project for a few days with many MXF Files (XDCAM HD422).
Everything worked fine until today:
When I click on a MXF File I already used the last days in a sequence - Premiere CC crashes with this on my display:
I've resettet Premiere Preferences already - no change.
Some MXF Files already work but most of them generate that crash error.
What can I do?

Hey...thank you....
Making the MXF offline and relink again solved my problem.
But doesn't matter where I've clicked - same error in bin as in timeline but now everything just works fine again...
But I don't understand why this happened?

My computer crashed with all my itunes files. I was able to get some off and transfer them to another computer. I am afraid to sync my ipod to the new computer becaused I do not want to loose all of my playlists and other music. Will this happen?

My computer crashed with all my itunes files. I was able to get some off and transfer them to another computer. I am afraid to sync my ipod to the new computer becaused I do not want to loose all of my playlists and other music. Will this happen?

To import music into your iTunes library on the computer go to iTunes>Help>iTunes Help>Add items to iTunes and follow the instructions
Delete the "songs" that do not play in your iTunes library and reimport them.

Photoshop cs6 crashes with "appcrash - module ig75icd64.dll; no problem for a local admin user however. i've tried giving specified user full access to photoshop.exe and set it to Win XP compatibility. how do i fix this without giving user local admin acc

photoshop cs6 crashes with "appcrash - module ig75icd64.dll; no problem for a local admin user however. i've tried giving specified user full access to photoshop.exe and set it to Win XP compatibility. how do i fix this without giving user local admin access?

Danny,
Topic or subject titles should be clear, pertinent and concise so that individual users can tell at a glance if they can help or not.
That field is not for attempting to fit your entire question in there.
Please keep this in mind next time you post. Thank you.

Premiere CS6 crashes after enabling GPU acceleration

is there a reason this would be happening? i'm running the Nvidia 680M.

I'm currently running 8.17.13.271. when i attempt to install the new driver (306.97) for the 680M i get 'could not find compatible hardware'
The GPU seems to run fine when i don't enable GPU acceleration. after i enable GPU acceleration in the nvidia control panel i get major problems. computer crashes on boot on premiere and after effects. It takes me about 2 hours to get it to boot out of safe mode after it crashes.
Date: Wed, 28 Nov 2012 13:33:01 -0700
From: [email protected]
To: [email protected]
Subject: premiere CS6 crashes after enabling GPU acceleration
    Re: premiere CS6 crashes after enabling GPU acceleration
    created by John T Smith in Premiere Pro CS5, CS5.5, & CS6 - View the full discussion
>happened after i installed the 680M That is now what Hunt asked "What is the driver version/date for the nVidia" So... what is the driver version? Example... I have a GTX285 and my driver is 296.10
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Asc 2.0 crash with large embedded video file

Hello,
asc 2.0 crash with large embedded video files
package{
import flash.display.Sprite;
public class Main extends Sprite{
    [Embed(source="video/myVideo.mp4", mimeType="application/octet-stream")]
    public var video:Class;
    public function Main(){
on Windows with a small video, it compile fine, with a large video (525 Mo) the compiler crash
internal error : java.lang.NullPointerException
        at com.adobe.flash.swf.SWF.addFrame(SWF.java:91)
        at com.adobe.flash.compiler.internal.targets.SWFTarget$FramesInformation
.createFrames(SWFTarget.java:876)
        at com.adobe.flash.compiler.internal.targets.AppSWFTarget$AppFramesInfor
mation.createFrames(AppSWFTarget.java:386)
        at com.adobe.flash.compiler.internal.targets.SWFTarget.build(SWFTarget.j
ava:243)
        at com.adobe.flash.compiler.clients.MXMLC.buildSWFModel(MXMLC.java:674)
        at com.adobe.flash.compiler.clients.MXMLC.buildArtifact(MXMLC.java:660)
        at com.adobe.flash.compiler.clients.MXMLC.compile(MXMLC.java:541)
        at com.adobe.flash.compiler.clients.MXMLC.mainNoExit(MXMLC.java:230)
        at com.adobe.flash.compiler.clients.MXMLC.mainNoExit(MXMLC.java:184)
        at com.adobe.flash.compiler.clients.MXMLC.staticMainNoExit(MXMLC.java:15
6)
        at com.adobe.flash.compiler.clients.MXMLC.main(MXMLC.java:143)
Thanks

java.lang.NullPointerException
i met this error every time if i compile a "BIG " project.（with 1G+ image resources）.   And also ,if you import 500+ images into Flash CS ...you know ,its prefix is "Adobe".
i guess , it's because somebody not like "BIG " thing.
So..on 32bit windows platform ..i upgrade my JVM to 1.7 ,and..modified -XSS value . it will help us ..but not 100% resolved.
Finally ,i upgrade to 64bit platform ..this problem seems gone.
I think ,it's because of the bad RAM Manager of JVM. on 32bit windows machine .it's only can manager 1024M ram .(such a stupid VM).   And on 64bit platform ..JVM seems to be d normal.

Adobe Premiere Pro CS6 crashes with not finding a capable play module on a windows desktop with a AMD Radeon R9 200 series board.

I installed Premiere Pro CS 6.0 on a brand new system.
Win 8.1,
i7 3.4 GHz on an Asus Sabertooth
16 Gig memory
AMD Radeon R9 290 Graphics Board with the latest drivers and Bios.
On starting Premiere I get the (as I noticed quite frequent appearing) error message that Premiere cannot find a capable play module and the suggestion to update my video drivers.
I tried everything I found in this forum or on the web:
Installed the latest drivers
Run the program as an administrator
Updated the Graphics board Bios
Updated Premiere CS6
Started Gpusniffer in CMD-mode to find out what board it found and added that to the cuda_supported_cards.txt in the Premiere directory.
All to no avail. The app will simply not start.
The Gpusniffers report states:
Loadlibrary “n” failed
Loadlibrary “n” failed
--- OpenGL Info ---
Vendor: ATI Technologies Inc.
Renderer: AMD Radeon R9 200 series
OpenGL Version: 4.4.13084 Compatability Profile Context 14.301.1001.0
GLSL Version 4.40
Monitors: 1
Monitor 0 properties –
Size: <0, 0, 1920 1080>
Mex texture size: 16384
Support non-power of two: 1
Shaders 444 :1
Shaders 422: 1
Shaders 420: 1
--- GPU Information Info –
Did not find any devices that support GPU computation.
As I invested a lot in the CS6 Master Collection I am not considering an update tot the CC version, also because the same problem occurs in that version too.
I would be much obliged if someone has an answer that truly will work. This problem costed me the best part of two days’ work and fouled up my workflow considerably.

==========
I tried to go into display settings and disable the Intel card. (this caused low resolution which is unexceptable)
==========
This makes me think it's using that graphics "card" ( probably built into mobo ? ...called 'onboard graphics ? )
This stuff gets tricky and sometimes the only way to make windows 'recognize' the pci graphics card is to actually take it out and boot, and then put it back in...
Then you get mssg " windows detected new hardware" and you install the drivers...
usually bios gives you choice of using onboard graphics or not ( but this too is wanky sometimes...sorry to say ...)
I recently ( this past year ) had a similar sort of situation but have a desktop, where its easy for me to take off side panel and pull the pci-e graphics card and boot, and get that horrible low res default screen...turn off, install card, reboot etc...
but anyway, it sounds to me like you're notebook is using that mobile graphics driver stuff and not the radeon. Somehow you've got to make it switch to that graphics card is maybe your solution.
sorry I dont have notebook but maybe someone else here does and can help more...
good luck.
ps..its always a weird fact of life...when things aren't working 'right' something has to get done fast....
edit:
I dont know how much you know about windows stuff, but after you disable that intel thing and get your low res screen.. you DID try to update the driver for that card using 'my computer / device manager ' right ??

Premiere CS6 crashing after XML import.

Hi Guys,
I've been having trouble with Adobe Premiere Pro CS6 (Trial Version) crashing, with no specific debug error message, after importing an XML (any version) file from FCP 7.
I reinstalled Premiere, exported/imported the XML with different settings... It seems that my specific master timeline does not compile well enough into XML for PPro.
I also tried other simple sequences into XML, which import perfectly into PPro. It's just my master timeline, what can I do to optimise it for XML export? What would be a solution to my problem?
Thanks for your support,
- Jules.

I can't speak too highly of automatic duck. When it was a paid app, the support was excellent. And even without support, it will generate an error log that points at whatever the issue is.
Have you tried doing a single shot in a sequence without any effects, just one shot and doing the xml thing? What are your sequence settings and what are your sources?

Illustrator CS6 crashes when 40 or more files are open at the same time

Windows 7 SP1, Illustrator CS6
The end users spends 7 hours of their 8 hours in Illustrator. As part of the job, they have to have over 40 different files open at the same time because they are working on several jobs at the same time as well as working forward. So the answer is not "they have to close some files". This, unfortunately, is not an option.
We recently upgraded them to CS6. They said that version CS5 was fine and didn't crash like this. But Illustrator CS6 crashes on them, closes itself, and obviously they lose all unsaved changes (saving the changes isn't a choice either, because the files are shared and have to stay original).
The only modification we've done to the program is to UNcheck "Append" in the preferences.
This happens on all 3 computers for all 3 users, so I don't believe it to be end-user related.
Does anyone out there know of a way to get Illustrator to stop crashing?
Is there a specific limit on the number of files that can be open?
Thanks,
Spencer

No, they aren't working on the same files. All 3 employees are working on different files.
They are all on Dell Optiplex GX745 with 4 Gb of RAM.
The crashes are at different times, not all 3 crashing at the same time. Therefore, I don't believe network is the cause of the issues. Also, it didn't crash on CS5, but now it does on CS6.
What I'm looking for are possible settings within Illustrator CS6 that I can tweak to make it a more stable program.
Thanks

Premiere CS6 Startup Freeze Due to XMP File

CS6 Production Premium Suite
Win7x64
Canon XA10
Using Windows Explorer, I copy the BDMV folder from the XA10 to my project folder.
Using the Media Browser, I import the clip (which consists of two MTS files).
I edit the clip.
The next day when I open the project, the circle turns with a "not responding" message.
I close the project.
I delete the XMP file in the STREAM folder.
I open the project and everything works.
This has happened on several projects.
Why is it necessary to delete the XMP file?
Somehow it is being corrupted.
Thanks in advance.

I don't know what is causing the issue, but if you don't actually use the .xmp file for anything you can just turn off the .xmp option in preferences if you like. This way the issue will go away. If you go to "edit>preferences then select the "media", you can then uncheck the "write xmp ID files on import" option and also for disable the other XMP option right next to it. Then it will stop doing this at least, sorry I don't have a answer for what is causing the issue though, although I would like to attempt to figure one out.
What version of Premiere cs6 are you using?
Also is it only happening with the same exact two files every time? (Basically I'm wondering do other files XMP's cause issues like this specific one does?)
If it is only this one specific file that is causing the problem I'd probably say it's safe to guess that something about that file is just corrupted, and that is probably what is causing the problem.
The other possible work-around though is you can use a .MTS clip merger program that will join the files together rather than using Premiere media browser to join the two seperate clips and see if the .xmp issue stops.
Because cs6 currently has known bugs with AVCHD spanned media. The clip merger works really quickly too, because it doesn't actually encode the media it only merges them. It's also free and simple to use which is always a obvious plus side as well. If you'd like to try it here is the link where you can get it from.
http://vontraining.net/download/

Premiere CS6 crashes with 1920 x 1080p files

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