Premiere CS6 install problem

I just attempted to install Premiere CS6 on a system that already has Premiere CS5 - it meets all minimum requirements.  I also installed After Effects with no issues.  The installer gave me 24 non-fatal errors - mostly some temp files it could not remove.  The installer now indicates that Premiere CS6 is on my computer, but it isn't there.  I do have some folders for Premiere CS6 Family and it shows up in my control panel under installed programs, but I am unable to find it in the start menu or even in the program  folder (this is a Windows computer running Windows 7), 8 GB memory and a high-end GeForce card, Intel quad-4 processor.  Can I uninstall using the control panel and attempt a  reinstall?
Update - I uninstalled Premiere CS6 and tried again - still getting the following errors:
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR: DF024, DF059,D ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 5 error(s)
----------- Payload: Adobe Player for Embedding x64 3.3 3.3.0.0 {9254D539-549A-41DD-A7DA-251766F2B76F} -----------
ERROR: DF024: Unable to preserve original file at "C:\Program Files\Common Files\Adobe\APE\3.3\adbeapecore.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 2)
----------- Payload: DynamiclinkSupport 6.0.0.0 {DE88AA40-6766-43D3-A755-8FC374B3D2C3} -----------
ERROR: DF024: Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\dynamiclink\CS6\boost_date_time.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 1)
----------- Payload: Adobe SwitchBoard 2.0 2.0.0.0 {CFA46C39-C539-4BE9-9364-495003C714AD} -----------
ERROR: DF024: Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\adobe_caps.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 13)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 13)
ERROR: DF059: ARKServiceControl::StartService failed to start service SwitchBoard. Error: 1053(Seq 1)
However, the Manager indicates these are optional components - still can't locate Premiere CS6 - it simply isn't on my system!

Palm-harbor please make sure you don't have any Adobe Creative Applications running when you are installing.  Also the DW063 and DF024 errors can be indications of file permission issues.  If you have closed all Adobe Creative applications but continue to receive the same errors then please follow the steps listed in Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html to adjust your file permissions.
Also you will want to review the install log in it's entirety to determine the locations where you are receiving the DF024/DW063 errors.  Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to locate and interpret the installation log files.

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