Premiere disappears after loading

I'm trying to help someone who can't get Premiere Pro 5.5 to run. He launches the program and it starts to load, then instead of coming to the recent project window, the program simply disappears. This only happens for his user. Other users on the computer have no problem. He stores his projects on a large external drive that has plenty of space. I went to the AppData folder and renamed the folder for Premiere, but that didn't change anything (looks like an Adobe tech had him try the same thing.) Adobe was blaming it on a network problem before I got called into this. The one thing that changed is that his Documents folder is redirected to a UNC path and our IT department changed that path over the Christmas break. If Adobe has some default using the old UNC path, them maybe that would make it crash? But if so, how can I clear that setting out? An uninstall/reinstall does not help.

Unitedmoviemaker
Have you looked at any possible involvement of the antivirus program in the way of recent updates for it? Recent Windows Updates? Can we assumed that you have not added, subtracted any programs that would coincide with the onset of the issue?
Have you checked to make sure that your video card is up to date according to the web site of the manufacturer of the video card?
Recently, with Premiere Elements 10 and NVIDIA video card, answers have come from rolling back the driver.
I guess you tried the Adobe Premiere Elements Prefs file deletion. But, did you try deleting the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists?
Do you have the Premiere Elements 9 installation disc for installations files in case a deactivation, uninstall, run through of ccleaner, reinstall is indicated?
But, let me backup for a moment. Is this issue confined to one previously created project or to all your Premiere Elements projects either new or old?
Let us start here and then move forward according to your answers.
Thanks.
ATR
Add On...Usual...confirm that you have the latest version of QuickTime installed, you are running the program as the 9.0.1 Update, and you are running the program Run As Administrator or from a User Account with Administrative Privileges.

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I got one answer, from DMoore, saying:
“Try Safe boot and then restart with only Aperture open. Still doent work write back with more details like Ram, HD capacity/free space. Are these thumbnails or Previews? Have you turned off building previews in AP preferances?
Safe boot http://support.apple.com/kb/HT1564
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As I don’t know much about the technical aspects of computers, I don’t really understand the first answer, and it sounds like following it might produce unwanted changes.
But I understand your questions, so I’ll try to answer them;
"loading from any Project" means that I encounter the problem when I’m using a project, possibly after/because I’ve left the Mac on overnight, and/or I’ve made a lot of adjustments, and, once the problem is there, it happens in any other project which I open – the images load then disappear.
I can see images in the Browser, so it only happens in the Viewer(s).
I’m afraid I don’t understand what you mean by: “If you select "Photos" from near the top of the Library tab of the Inspector, does it show you all of your Images?”. I am a newcomer to Aperture, so I don’t know what some of the buttons are for yet, but when I want to look at and adjust my pictures, I import them, as referenced images, then Aperture creates a folder/project in the Library. When I click on that Project (when it’s working properly), all the images appear in the Browser or the Viewers – without me needing to “select Photos from near the top of the Library tab of the Inspector”. I selected it and looked at all the items in the dropdown menu, but none of them seems to offer the option to ‘show all the images’. So I’m not sure how to answer your question except to say that – yes, I can see all the pictures in the Browser or the Viewers (when it’s working properly), but I don’t seem to need to use the Photos button to achieve this.
Did Aperture work before?
Yes it worked ok for a while, but I only purchased it on 24th May.
If I understand correctly, the difference between thumbnail and preview is that the thumbnail is what I see when the “Loading” wheel is turning, and the disappearance of this wheel after a few seconds means that I am now looking at the preview (also, the thumbnail cannot be adjusted).
So I think the problem occurs when the thumbnail has finished loading; the viewer going blank/grey might mean that it is not showing the preview.
But I have not changed the default Preview settings in Aperture Preferences.
My macbookpro details:
2.7 Ghz Intel Core i7
Memory: 8 Gb 1333 MHz DDR3
Hard Drive capacity 499.25 GB
Available 387.36 GB
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I hope this helps you to understand more.
Thank you for trying to help me.
Tony

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