Premiere Elements 10 crashes on disc templates

I am copying Jonty's message. I am having exactly the same problem. I feel it has something to do with the latest OS X (Mavericks). Please get a fix out asap as I am sure there are a lot of us hurting right now. I have one other product (not Adobe) and it is crashing and the vendor said it is Mavericks so I am hoping you wil be able to correct this real soon.
Thanks
"I have a really annoying problem when trying to use Premiere Elements 10 on my Mac
I can import and edit video ok but as soon as I try to build a disk using one of the pre-installed templates Premiere Elements 10 crashes with the following message 'Sorry a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project'. It doesn't seem to matter which template I choose the error always happens.
When I re-open the project all the video is missing and I have to start the project over again which is really frustrating.
Anyone have any idea as to why this is happening? I have tried uninstalling and re-installing Premiere Elements 10 but that hasn't helped.
I have included a screen shot and also info from a crash report (which includes the specs for my MacMini) below.
Any and all help is appreciated.
Jonty"

Hi Hausbrotherrecords / Coyotebobby
Right firstly sorry I never updated this thread but some time ago I did get some info out of Adobe support;
Basically Adobe never fully tested PRE10 with Mavericks but support did admit they were fully aware of the issue prior to the release of OSX 10.9. The issue apparently is with the interaction between Mavericks, PRE10 & Quicktime which PRE10 needs. Basically as PRE10 was no longer the latest version of Premiere Elements Adobe (even though they knew of the issue) decided to do nothing and not warn their customers nor are they going to fix the issue.
I argued that;
a) At the time I was dealing with Adobe Support it had been only 14 months since I bought the software from new and at the time of purchase PRE10 was the current version.
b) I would have a reasonable expectation that Adobe would continue support for PRE10 for a minimum of 2 years from the date when PRE10 ceased being the current version. There is a law set by the E.U. (I'm in the UK) that states that when you purchase a product that the purchaser would expect to get at least 2 years use from a product unless it directly specifies that the intended life of the product is less than 2 years. I also cited the support periods of other software companies (Microsoft with XP 13 years & Office has a 4 year support cycle) and showed that Adobe had fallen short of a customers reasonable expectation by not fixing the issue.
c) I also cited that Adobe had known about the issue prior to the release of Mavericks and had failed to take reasonable steps to warn customers not to upgrade to Mavericks if you needed to retain full use of PRE10 thus forcing them to upgrade as their products would fail.
Adobe accepted these arguements and upgraded me (via download) to PRE12 for free which works perfectly. Personally I would have prefered that they fixed PRE10 as I prefer it but I'm happy with the outcome.
It has been 6 months since this happened but you can try making the same arguements to them and you may get lucky and get the same outcome.
Hope this is helpful.
Jonty

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>chose setting NTSC HDV
According to Kodak http://store.kodak.com/store/ekconsus/en_US/pd/Zi8_Pocket_Video_Camera/productID.156585800 you are not selecting the correct setting... that camera does not use HDV
If the forum search is working today, search on
kodak zi8
to find out what you should be doing

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Here are more details:
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Slim,
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This has been happening for quite some time now.
I have tried saving as flv and mpg to avoid the problem but it still crashes.
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Thank you for your response
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When you add your video to your timeline in Timeline mode, do you see a red line alone the top of the timeline, above the clips? This indicates that you did not properly set up your project to match your video. No red line
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You're most welcome.
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>video from VHS tape with a EasyCap
I don't know what that device produces, so posting file details here might help
Codec & Format information, with 2 links inside to read -read both links in reply #1 http://forums.adobe.com/thread/1270588
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http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/

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Adobe
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When was there ever?
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Premiere Elements 10 crashes on disc templates

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