Premiere elements 10 crashes on startup error DirectoryRegistry.cpp-283

I bought premiere elements 10 yesterday on mac app store and until now i wasnt able to use it.
It crashes on the startup and this error apears.
[/Users/ramyadav/perforce/premiere/elements/molecules/pre10-bullseye/molecule-17/MediaCore /ASL/Foundation/Make/Mac/../../Src/DirectoryRegistry.cpp-283]
Need help with this!
I'm running a macbook pro 13"
mac os 10.7.3
4gb
500gb
thanks

Please report back into this thread, as we can all possibly learn something. This can be very useful, as most of the "regulars" are PC-only users, and only a few are fluent in things Mac. However, even we PC-users, try to learn of fixes for the Mac.
Now, that is not saying that your issue is platform-centric, as it might be a problem that we have just not seen on the PC.
Good luck,
Hunt

Similar Messages

Premiere elements has encountered an error (preferences.cpp-353)

Hi guys, trying to get Adobe premiere elements working on a windows domain, will only run for local administrator, logged onto machine locally, not even a full domain administrator.
Any ideas?
Any help would be very very appreciated.

Hi ATR,
I really appreciate you taking the time to reply, sorry for the lack of info in my previous message was pulling hairs out when i wrote that!! I really do appreciate any help you could give with this at all.
Here are the answers to those questions.
1. What version of Premiere Elements are you using and on what computer operating system is it running?
     It is the latest version of Premiere Elements 13, we are trying to get it to install on Win 7 32bit.
2. Are you running the program from a User Account with Administrative Privileges and have you applied Run As
Administrator to the program's desktop icon?
     They are domain based machines, if you log on as local administrator on the machine the software will run, but if you log on as a domain user or even full domain admin it still doesn't load properly we get the error "Premiere Elements has encountered an error. [..\..\Src\Core\Preferences.cpp -353]
3. Is this a "it worked before but not now" or "it never worked before" issue?
     It is new software we have never ran on our network before.
4. Have you deleted the Adobe Premiere Elements Prefs file or the whole Folder in which it exists?
     I did a search of the entire C drive of the machines for the preferences file and couldn't find it to try deleting it.
5. Do you have the latest version of QuickTime installed on the computer with Premiere Elements?
     Yes i have tried installing the new version of quicktime on the machines, even though the version we already had installed met the recommendations.
6. Does the problem exist with or without the antivirus and firewall(s) disabled?
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Premiere Elements has encountered an error (Preferences.cpp-347)

Hi all
System: Windows 7 x64, Adobe Premier Elements 12.0
We are getting the following error when attempting to start a new project under one specific user.
Premiere Elements has encountered an error [..\..\Src\Core\Preferences.cpp-347]
I have read in other threads network installations can cause this.
This is a network installations and we do redirect my documents to a network drive.
I have tested this under Administrator and test accounts where my documents were not redirected and it started a new project fine.
Other threads have mentioned that there is a possible fix and to contact customer support. I have tried to do this by logging in to this Adobe account but the only option was to Ask the Community.
Has anybody been provided with the solution to this?
I have tried the following but to no avail:
-deleting the preferences file
-deleting the 12.0 folder
-adding access rights of the user to all adobe premiere related folders
-looking through the registry for elements related entries and looking for related paths
Thanks in advance

I have searched the net for trying to find a solution but cant find any. Im sure Adobe must find a solution to this problem.

[..\..Src\DirectoryRegistry.cpp-283] error when starting Premiere Elements

This error only happens when the laptop is disconnected from our domain. When trying to start Elements I receive error:
Premiere Elements 8.0 has encountered an error.
[..\..Src\DirectoryRegistry.cpp-283]
Then program will not start unless I connect the laptop to the network - which makes a portable laptop useless.
I have uninstalled and re-installed the program with the exact same results.
Anyone got any dieas?
Thankyou in advance.
Crash log file has been included
<?xml version="1.0"?> <!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd"> <crashreport version="1.1" crVersion="3.0.20090804" applicationName="Adobe Premiere Elements" applicationVersion="8. 0. 0. 0" build="unknown"> <time year="2009" month="11" day="19" hour="11" minute="51" second="20"/> <user guid="323c9019-64a6-4b68-8502-a51259f444ab"/> <system platform="windows" osversion="5.1.2600 SP 3.0" applicationlanguage="English (United States)" userlanguage="en_AU" oslanguage="en_AU" ram="2035" machine="Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz" model="x86 Family 6 Model 23 Stepping 10" cpuCount="2" cpuFreq="2394 MHz" busFreq="" locale="English (Australia)"/> <crash exception="EXCEPTION_BREAKPOINT" instruction="0x0097df10"> <backtrace crashedThread="0"> <thread index="0"> <stackStatement index="0" address="0x0097df10" symbolname="dvacore::debug::DVA_DebugBreak"/> <stackStatement index="1" address="0x00a0123a" symbolname="dvacore::utility::ThreadSafeMessageDialog"/> </thread> </backtrace> <registerSet> <register name="EAX" value="0x00000000"/> <register name="EBX" value="0x00000000"/> <register name="ECX" value="0x00000000"/> <register name="EDX" value="0x00000000"/> <register name="ESI" value="0x00a0103e"/> <register name="EDI" value="0x00000000"/> <register name="ESP" value="0x00000010"/> <register name="EBP" value="0x00000008"/> <register name="EIP" value="0x00000000"/> <register name="EFL" value="0x00000246"/> </registerSet> <binaryImageSet> <binaryImage start="0x00400000" end="0x00519000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\Adobe Premiere Elements 8.0.exe"/> <binaryImage start="0x7c900000" end="0x7c9b2000" type="__TEXT" path="C:\WINDOWS\system32\ntdll.dll"/> <binaryImage start="0x7c800000" end="0x7c8f6000" type="__TEXT" path="C:\WINDOWS\system32\kernel32.dll"/> <binaryImage start="0x4ec50000" end="0x4edfb000" type="__TEXT" path="C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.6001 .22319_x-ww_f0b4c2df\GdiPlus.dll"/> <binaryImage start="0x77c10000" end="0x77c68000" type="__TEXT" path="C:\WINDOWS\system32\msvcrt.dll"/> <binaryImage start="0x7e410000" end="0x7e4a1000" type="__TEXT" path="C:\WINDOWS\system32\user32.dll"/> <binaryImage start="0x77f10000" end="0x77f59000" type="__TEXT" path="C:\WINDOWS\system32\gdi32.dll"/> <binaryImage start="0x774e0000" end="0x7761d000" type="__TEXT" path="C:\WINDOWS\system32\ole32.dll"/> <binaryImage start="0x77dd0000" end="0x77e6b000" type="__TEXT" path="C:\WINDOWS\system32\advapi32.dll"/> <binaryImage start="0x77e70000" end="0x77f02000" type="__TEXT" path="C:\WINDOWS\system32\rpcrt4.dll"/> <binaryImage start="0x77fe0000" end="0x77ff1000" type="__TEXT" path="C:\WINDOWS\system32\secur32.dll"/> <binaryImage start="0x77a80000" end="0x77b15000" type="__TEXT" path="C:\WINDOWS\system32\crypt32.dll"/> <binaryImage start="0x77b20000" end="0x77b32000" type="__TEXT" path="C:\WINDOWS\system32\msasn1.dll"/> <binaryImage start="0x773d0000" 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8.0\ASLFoundation.dll"/> <binaryImage start="0x76bf0000" end="0x76bfb000" type="__TEXT" path="C:\WINDOWS\system32\psapi.dll"/> <binaryImage start="0x00b60000" end="0x00b66000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\PRM.dll"/> <binaryImage start="0x00b80000" end="0x00b96000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\ASLMessaging.dll"/> <binaryImage start="0x76380000" end="0x76385000" type="__TEXT" path="C:\WINDOWS\system32\msimg32.dll"/> <binaryImage start="0x74720000" end="0x7476c000" type="__TEXT" path="C:\WINDOWS\system32\MSCTF.dll"/> <binaryImage start="0x01a20000" end="0x01abd000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\amtservices.dll"/> <binaryImage start="0x01ee0000" end="0x01f17000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\adobe_caps.dll"/> <binaryImage start="0x77920000" end="0x77a13000" type="__TEXT" path="C:\WINDOWS\system32\setupapi.dll"/> <binaryImage 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</crashreport>

Where, and how, is PrE installed? When you launch it, are you running as an Administrator?
First, PrE wants to be installed competely on the C:\ and wants direct access to the My Documents folder. It also wants to be both installed and then launched from an Administrator account.
It is not designed (nor is the big-brother PrPro) to function in a fully networked environment. It will extract media, etc. from an NAS, or from a mapped networked drive, but it does not like to run under most networked environments.
It's my guess that there is something in this installation that it is not comfortable with. More details will likely help.
Good luck, and looking for the answers to the questions above.
Hunt

On my Mac, after the installation i get this error when i start - Premiere Elements 13.0 has encountered an error. [/Adobe/pre/main/MediaCore/ASL/Foundation/Make/Mac/../../Src/DirectoryRegistry.cpp-283] any ideas how to fix this

On my Mac, after the installation i get this error when i start - "Premiere Elements 13.0 has encountered an error. [/Adobe/pre/main/MediaCore/ASL/Foundation/Make/Mac/../../Src/DirectoryRegistry.cpp-283]"
any ideas how to fix this, i don't know or haven't faound out how to contact Adobe supporet....

Here's the contact link for Adobe support. It's just three clicks from the site's home page.
Contact Customer Care

Premiere Pro CS5.5 startup error. (DirectoryRegistry.cpp-283)

When i start up Premiere Pro CS5.5 on my iMac with OSX Lion it immediately shows this error:
Premiere Pro has encountered an error.
[/Volumes/BuildDisk/builds/Mulder64/shared/
adobe/MediaCore/ASL/Foundation/Make/Mac/../../
Src/DirectoryRegistry.cpp-283]
I don't really know what it means but i think it is because premiere can't find a file to start up because it doesn't have the right privileges. (When i login my mac as root user i can start premiere without any problems also in my administrator account with terminal starting it with sudo works without problems).
Did someone had this problem before? And how do i fix the problem?
Thanks in advance, Levi.

I have run into the same problem. I am running a late 2008 MBP with 2 480GB OWC SSD's and 8GB of OWC RAM. I have 10.7.5 installed and am running in 64 bit mode. I get this pop-up when I try to open Premiere or Bridge:
Premiere Pro has encountered an error.
[/Volumes/BuildDisk/builds/Mulder64/shared/adobe/MediaCore/ASL/Foundation/Make/Mac/../../S rc/DirectoryRegistry.cpp-283]
I am the Admin on this computer. I don't know how to give myself more admin rights than I already have? Photoshop starts up without issue.
Any suggestions?
Thank you,
Scott

[..\..Src\DirectoryRegistry.cpp-283] Error on Startup

This error only happens when the laptop is disconnected from our domain. When trying to start Elements I receive error:
Premiere Elements 8.0 has encountered an error.
[..\..Src\DirectoryRegistry.cpp-283]
Then program will not start unless I connect the laptop to the network - which makes a portable laptop useless.
I have uninstalled and re-installed the program with the exact same results.
Anyone got any dieas?
Thankyou in advance.
Crash log file has been included
<?xml version="1.0"?> <!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd"> <crashreport version="1.1" crVersion="3.0.20090804" applicationName="Adobe Premiere Elements" applicationVersion="8. 0. 0. 0" build="unknown"> <time year="2009" month="11" day="19" hour="11" minute="51" second="20"/> <user guid="323c9019-64a6-4b68-8502-a51259f444ab"/> <system platform="windows" osversion="5.1.2600 SP 3.0" applicationlanguage="English (United States)" userlanguage="en_AU" oslanguage="en_AU" ram="2035" machine="Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz" model="x86 Family 6 Model 23 Stepping 10" cpuCount="2" cpuFreq="2394 MHz" busFreq="" locale="English (Australia)"/> <crash exception="EXCEPTION_BREAKPOINT" instruction="0x0097df10"> <backtrace crashedThread="0"> <thread index="0"> <stackStatement index="0" address="0x0097df10" symbolname="dvacore::debug::DVA_DebugBreak"/> <stackStatement index="1" address="0x00a0123a" symbolname="dvacore::utility::ThreadSafeMessageDialog"/> </thread> </backtrace> <registerSet> <register name="EAX" value="0x00000000"/> <register name="EBX" value="0x00000000"/> <register name="ECX" value="0x00000000"/> <register name="EDX" value="0x00000000"/> <register name="ESI" value="0x00a0103e"/> <register name="EDI" value="0x00000000"/> <register name="ESP" value="0x00000010"/> <register name="EBP" value="0x00000008"/> <register name="EIP" value="0x00000000"/> <register name="EFL" value="0x00000246"/> </registerSet> <binaryImageSet> <binaryImage start="0x00400000" end="0x00519000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\Adobe Premiere Elements 8.0.exe"/> <binaryImage start="0x7c900000" end="0x7c9b2000" type="__TEXT" path="C:\WINDOWS\system32\ntdll.dll"/> <binaryImage start="0x7c800000" end="0x7c8f6000" type="__TEXT" path="C:\WINDOWS\system32\kernel32.dll"/> <binaryImage start="0x4ec50000" end="0x4edfb000" type="__TEXT" path="C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.6001.22319_x-w w_f0b4c2df\GdiPlus.dll"/> <binaryImage start="0x77c10000" end="0x77c68000" type="__TEXT" path="C:\WINDOWS\system32\msvcrt.dll"/> <binaryImage start="0x7e410000" end="0x7e4a1000" type="__TEXT" path="C:\WINDOWS\system32\user32.dll"/> <binaryImage start="0x77f10000" end="0x77f59000" type="__TEXT" path="C:\WINDOWS\system32\gdi32.dll"/> <binaryImage start="0x774e0000" end="0x7761d000" type="__TEXT" path="C:\WINDOWS\system32\ole32.dll"/> <binaryImage start="0x77dd0000" end="0x77e6b000" type="__TEXT" path="C:\WINDOWS\system32\advapi32.dll"/> <binaryImage start="0x77e70000" end="0x77f02000" type="__TEXT" path="C:\WINDOWS\system32\rpcrt4.dll"/> <binaryImage start="0x77fe0000" end="0x77ff1000" type="__TEXT" path="C:\WINDOWS\system32\secur32.dll"/> <binaryImage start="0x77a80000" end="0x77b15000" type="__TEXT" path="C:\WINDOWS\system32\crypt32.dll"/> <binaryImage start="0x77b20000" end="0x77b32000" type="__TEXT" path="C:\WINDOWS\system32\msasn1.dll"/> <binaryImage start="0x773d0000" end="0x774d3000" type="__TEXT" path="C:\WINDOWS\WinSxS\X86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5 512_x-ww_35d4ce83\comctl32.dll"/> <binaryImage start="0x77f60000" end="0x77fd6000" type="__TEXT" path="C:\WINDOWS\system32\shlwapi.dll"/> <binaryImage start="0x10000000" end="0x1013c000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\AdobeOwl.dll"/> <binaryImage start="0x7c420000" end="0x7c4a7000" type="__TEXT" path="C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_6b1287 00\msvcp80.dll"/> <binaryImage start="0x78130000" end="0x781cb000" type="__TEXT" path="C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_6b1287 00\msvcr80.dll"/> <binaryImage start="0x12000000" end="0x121c7000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\xerces-c_2_1_0.dll"/> <binaryImage start="0x00350000" end="0x00361000" type="__TEXT" path="C:\WINDOWS\system32\msvcirt.dll"/> <binaryImage start="0x00370000" end="0x003f2000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\ScCore.dll"/> <binaryImage start="0x7c9c0000" end="0x7d1d7000" type="__TEXT" path="C:\WINDOWS\system32\shell32.dll"/> <binaryImage start="0x00530000" end="0x005d3000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\ExtendScript.dll"/> <binaryImage start="0x771b0000" end="0x7725a000" type="__TEXT" path="C:\WINDOWS\system32\wininet.dll"/> <binaryImage start="0x77120000" end="0x771ab000" type="__TEXT" path="C:\WINDOWS\system32\oleaut32.dll"/> <binaryImage start="0x005f0000" end="0x008fb000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\amtlib.dll"/> <binaryImage start="0x5b860000" end="0x5b8b5000" type="__TEXT" path="C:\WINDOWS\system32\netapi32.dll"/> <binaryImage start="0x71ab0000" end="0x71ac7000" type="__TEXT" path="C:\WINDOWS\system32\ws2_32.dll"/> <binaryImage start="0x71aa0000" end="0x71aa8000" type="__TEXT" path="C:\WINDOWS\system32\ws2help.dll"/> <binaryImage start="0x4d4f0000" end="0x4d549000" type="__TEXT" path="C:\WINDOWS\system32\winhttp.dll"/> <binaryImage start="0x763b0000" end="0x763f9000" type="__TEXT" path="C:\WINDOWS\system32\comdlg32.dll"/> <binaryImage start="0x00910000" end="0x0091f000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\CrashReporter.dll"/> <binaryImage start="0x59a60000" end="0x59b01000" type="__TEXT" path="C:\WINDOWS\system32\dbghelp.dll"/> <binaryImage start="0x77c00000" end="0x77c08000" type="__TEXT" path="C:\WINDOWS\system32\version.dll"/> <binaryImage start="0x00930000" end="0x0093f000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\LogUtils.dll"/> <binaryImage start="0x00950000" end="0x00aa4000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\dvacore.dll"/> <binaryImage start="0x00ac0000" end="0x00b4c000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\ASLFoundation.dll"/> <binaryImage start="0x76bf0000" end="0x76bfb000" type="__TEXT" path="C:\WINDOWS\system32\psapi.dll"/> <binaryImage start="0x00b60000" end="0x00b66000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\PRM.dll"/> <binaryImage start="0x00b80000" end="0x00b96000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\ASLMessaging.dll"/> <binaryImage start="0x76380000" end="0x76385000" type="__TEXT" path="C:\WINDOWS\system32\msimg32.dll"/> <binaryImage start="0x74720000" end="0x7476c000" type="__TEXT" path="C:\WINDOWS\system32\MSCTF.dll"/> <binaryImage start="0x01a20000" end="0x01abd000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\amtservices.dll"/> <binaryImage start="0x01ee0000" end="0x01f17000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\adobe_caps.dll"/> <binaryImage start="0x77920000" end="0x77a13000" type="__TEXT" path="C:\WINDOWS\system32\setupapi.dll"/> <binaryImage start="0x77690000" end="0x776b1000" type="__TEXT" path="C:\WINDOWS\system32\ntmarta.dll"/> <binaryImage start="0x71bf0000" end="0x71c03000" type="__TEXT" path="C:\WINDOWS\system32\samlib.dll"/> <binaryImage start="0x76f60000" end="0x76f8c000" type="__TEXT" path="C:\WINDOWS\system32\wldap32.dll"/> <binaryImage start="0x01f30000" end="0x01f50000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\asneu.dll"/> <binaryImage start="0x01f60000" end="0x01f6b000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\Localeresources\en_US\WS.en_US.DLL"/> <binaryImage start="0x02080000" end="0x02103000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\AdobeUpdater.dll"/> <binaryImage start="0x5ad70000" end="0x5ada8000" type="__TEXT" path="C:\WINDOWS\system32\uxtheme.dll"/> <binaryImage start="0x605d0000" end="0x605d9000" type="__TEXT" path="C:\WINDOWS\system32\mslbui.dll"/> </binaryImageSet> </crash> <reproSteps> </reproSteps> </crashreport>

I noticed that your problem is happening when you are starting Premiere Elements. So I recommend that you post your question on the forum specifically for Premiere Elements at
http://forums.adobe.com/community/premiere/premiere_elements

Premiere Elements has encountered an error - CPP-610

Hi,
I have a member of staff using Premiere Elements 8 that crashes the moment they select Timeline within a project.
The error is as follows;
Premiere Elements has encountered an error. ..\..\SRC\WIN\WINPATHUTILS.CPP-610
Once you OK this the program exits.
Elements is fully updated running on Windows XP SP3
Could anyone suggest how to decode the error, it seems pretty specific but I can't pin down where/why it is failing.
Thanks in advance

Specific error codes mean little in this case. But a good computer tune-up can make a big difference.
First, manually go to Windows Update and select Custom to ensure you have even the non-critical updates for your operating system. Then go to Apple.com and get the latest version of Quicktime, per the program's requirements.
After that, I always recommend that you run Advanced System Care to clean up and defrag your system. (The program is free -- but pay attention to the installation screens or you'll also add an annoying toolbar to your browser.)
http://www.iobit.com/advancedsystemcareper.html
After that, go to the Help menu on Premiere Elements (or any Adobe program, even Acrobat Reader) and select Check for Updates. This will update all of the Adobe programs on your computer and add the 8.01 update for Premiere Elements.
If you are still having problems, list your hardware specs, including the speed of your processor, how much RAM you have and how much free space is on your C drive. To run this program you'll need at least 20-30 gigs of free, clean, defragmented space on your C drive as well as additional space on your second or external drive for your media files.
Also, list the model of camcorder your video is coming from and which project settings you selected when you set up your Premiere Elements project.

Premiere elements has encountered an error. [..\..\Src\Core\Preferences.cpp-338] (while launching video editor)

Getting an error while launching Video Editor (either New project or Existing project). However i can launch "Organizer" with no issue.
windows 7 -64bit Core i7
Premiere elements has encountered an error. [..\..\Src\Core\Preferences.cpp-338]
then
-Runtime Error! Program C:\Program Files|A... This application has requested the Runtime to terminate it in an unusual way. Please contact the applications suport team for more information.
then
-Adobe Premiere Elements 11 has stopped working A problem caused the program to stop working correctly, please close the program.

School Board
Thanks for the replies.
I was almost sure the uninstall, ccleaner, reinstall would resolve the problem. But, onward....
Are you working from a school or company network or from an individual home computer?
From your ID and some comments, I think school network.
I suspect the issue is more than resetting the preferences, but let us give that a try to rule it out (or in).
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then
you delete the whole 11.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working
with Folder Option Show Hidden Files, Folders, and Drives enabled so that you can see the complete path cited.
Is the Owner designation in the above path named correctly?
Also, look at disabling the SLCache Folder if you find one as described for 12 in the following
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
To be continued....
ATR

CS3 Error [..\..Src\DirectoryRegistry.cpp-283]

Hi, I need your help. After crashing Premiere CS3 I tried to re launch it and this appears [..\..Src\DirectoryRegistry.cpp-283]
Can you please help me?

I noticed that your problem is happening when you are starting Premiere Elements. So I recommend that you post your question on the forum specifically for Premiere Elements at
http://forums.adobe.com/community/premiere/premiere_elements

Premiere Elements has encountered an error: MasterClipFactory

The windows version of my plug-in (developed using AE CS3 SDK) works fine in AE CS4, CS3 7.0, 6.5 and 6.0 as well as Premiere Pro CS4,CS3, 2.0, 1.5 and 1.0 and in Premiere Elements 3 and 4.
In Premiere Elements 8 I get the error...
Premiere Elements has encountered an error. [..\..Src\Clip\MasterClipFactory.cpp-361]
when I move the mouse over my plug-in icon int he Edit panel.
This happens before my GlobalSetup procedure is called, so I can't debug.
Is it a PIPL problem? Any ideas?

This happens with the Skeleton Effect example too. There must be something about After Effect filters that Premiere Elements doesn't like.

I have just got this error on my Windows 8.1 PC in Adobe Premiere Elements 13:"Premiere Elements has encountered an error" -- [c:\adobe\pre\main\mediacore\mediafoundation\api\inc\Keyframe/Keyframe.h-142]

I have just got this error on my Windows 8.1 PC in Adobe Premiere Elements 13:"Premiere Elements has encountered an error" --> [c:\adobe\pre\main\mediacore\mediafoundation\api\inc\Keyframe/Keyframe.h-142]. I have found different solution on how to fix it, but it's still hard to find where to change "," to ".". When I try to change my .prel file to a .xml it all shows symbols, letters and numbers, not only numbers like a have seen others. I have a LLOOONNNGGG movie to fix. Can anyone help?

Hoerup
Thanks for the update. Sorry that the news was not better.
There are several cases of keyframe error 142 being reporting, some for version 12 and some for version 13.
In your case, we may be able to get some help from Adobe via its Adobe Chat since you have purchased, registered, latest version
Premiere Elements.13. Let us see what Adobe Chat can do for us. Please click on the following link
Contact Customer Care
Premiere Elements
Premiere Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the link does not hold its set, then you will need to navigate to Chat Panel using the above links.
As of a moment ago, the Chat Panel was seen to be active. The titles are not ideal, but they do lead
to an active Chat Panel. I am hoping that the representative whom you reach can answer your question more
fully or transfer you to an Adobe group which can.
We will be watching for further developments.
Best wishes
ATR

"Font Capture: Adobe Premiere Elements.exe - Bad Image" error message

I purchased Premiere Elements 11 last year and it has been working fine. But just put in a new HDD into my laptop and now I can't open Premiere. I uninstalled / reinstalled the program a couple times today with no improvement. The problem is always the same: once I reinstal the program and open it, I get this error message::
C:\Windows\system32\QUARTZ.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original instalation media or contact your system administrator or the software vendor for support
I tried moving this QUARTZ.dll file, but it says I require permission from TrustedInstaller in order to move this file... whatever that means.
I am running a Dell Studio XPS 1640. Windows 7 Ultimate 64-bit.
Please help because I need to get these videos processed!
Thanks so much,
Janeen

I still have this problem, unfortunately... I can't open Premiere Elements 11 because this error keeps preventing the program. The program will start to load in the purple box, and the error box will come up, saying it is a "Bad Image" and there's a problem with the system32\QUARTZ.dll file. I can't get past that step in opening Premiere Elements 11.
I have followed most the directions on the above article, and connected articles related to it.
I installed updated drivers and Bios, even though they were the same as what my laptop already had. I also downloaded the latest version of DirectX and that didn't change anything either. I tried to extract just the QUARTZ.dll file from it, but never was given an option to chose where to save the download or pull files out from it.
Can someone please share any suggestions to battle this problem? I can't use my Premiere Elements program, which is so frustrating. Everything else on the computer is working normally.
Thanks for your ideas and suggestions.
Janeen

Premiere elements crashes when burning a DVD

I'm trying to burn a slide show I've created. It's a mixture of photoshop elements photo slideshow and edited videos, about 30 minutes long.
But every time I try and burn it to DVD, premiere elements crashes. It generally gets to about 30% through the encoding media stage.
Has anyone else come across this problem? I thought it might be related to virtual memory, but I've increased this, and it's not had an effect. I'm running it on a laptop with 4Gb RAM, so RAM shouldn't hopefully be a problem.
When trying to burn, i've also tried to reduce the quality so instead of using "Fit contents to available space" I've reduced the bit rate down to 5Mbps so the space required is just over 1.2Gb (it was originally about 2Gb).
Has anyone any suggestions as to how to resolve / diagnose this problem.
I've burnt several DVDs before without any problems, although they were mainly just photos
Thanks in advance
J

The easiest way to do this is with Photoshop (PS). I'm certain that PSElements can do it well also, but do not know what might be different. This is for Photoshop.
Place copies of your files into a folder. I use copies because I do not want anything to happen to my originals and play it extra safe. Add a sub-folder. I name mine something like "Final_PSD's,) etc. In PS, I have a series of Actions, to re-size to my common video formats. They are named things like, NTSC_Wide, NTSC_4-3, etc. The Action is set to Open the files, then change the size to the appropriate dimensions and assign the correct PAR for that Project, such as my NTSC_4-3 gets a PAR of 0.9. The Action then does a Save_As. I keep .PSD's as .PSD's, but JPEG would work well too.
In PS, I go to File>Automate>Batch Process. This brings up a dialog screen, where I choose the Action that I want to run, NTSC-4-3 in this case. I direct the program to the Source Folder and the appropriate Destination Folder, my "Final_PSD's" in this case. If I have the sub-folder targeted for the Destination Folder, I leave the file naming conventions the same. I check Bypass Open command, as I do not need to see the work being done. Check over everything. Hit OK, and in a few minutes, I can re-size hundreds of files. Time will depend on one's system, and also on the size of the Target Files.
I feel that there WILL be differences in PSE, but someone else will have to fill in that info. It has also been pointed out that the freeware image processor and cataloging program Irfanview cand do batch re-sizing quite well. This might be an option. I do not use it for such, so I cannot comment.
Good luck,
Hunt

(..\..\Src\Timecode.ccp-995) Premiere Elements has encountered an error

When I try to import a DV movie from my camera the Following error occurs: >Premiere Elements has encountered an error: (..\..\Src\Timecode.ccp-995)> I have no idea how to fix it, please help??

It could be any of a number of things.
Are you capturing from a miniDV camcorder over a FireWire connection?
What are your system specs? What operating system are you running? Have you gone to Windows Update and manually downloaded even the non-critical updates? Have you got the latest version of Quicktime?
Which version of Premiere Elements are you using? If version 8, do you have the latest update, per the announcement at the top of this forum?

Premiere elements 10 crashes on startup error DirectoryRegistry.cpp-283

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