Premiere Elements 10 Does Not Recognize Camcorder

Does anyone have a suggestion on how to get Adobe Elements 10 to recognize my Canon Elura 60 camcorder?  The program worked fine on my Sony Viao laptop, but the laptop died and has been replaced by a new desktop computer.  The program recognizes my Canon Legria HV40, but not the Elura 60.  The HV40 can not playback the tapes recorded on the Elura 60, so using it to transfer the data is not an option.  I did notice after upgrading the Elements 10 that the list of supported devices did not include the Elura 60.  Could this upgrade be the diference between the original program working with the Elura before but not now?  Any help gratefully received.  Thanks for your time.

Hi Steve
  Many thanks for getting back to me re this issue.  I am using a Firewire connection and as I said before Elements 10 does recognize the HD camcorder, but not the digital SD camcorder.  I am baffled by the fact that the program was working fine on my Sony Viao laptop that perished.  At that time I only had the Canon Elura 60, as my HV30 was stolen in a break-in at our second home in France.  The HV40 was purchased so that I could record in HD to replace the stolen HV30.  I may try on of the ''freebie'' programs recommended by another forum contributor.  I will buy another software program before I call Adobe tech support at £35 a pop.  If I could only get the tape data onto the hard drive I am certain that I would be home and dry.

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