Premiere Elements 10 hangs up/crashes

I have downloaded the trial version of PrE 10 and it won't start up. I'm using it on Windows 7 and have gone through a lot of computer clean up tips in other support messages on the forum and it still won't start.
Downloaded Photoshop Elements 10 at the same time and have no problems but I can't get PrE to work.
Any ideas? Can't say it's exactly a great endorsement of the product right now.
Thanks in advance.

When you attempt to launch PrE, what happens?
First, I would take a look at this ARTICLE.
Now, if the program is not launching, perhaps this ARTICLE will be of use?
Good luck, and welcome to the forum.
Hunt

Similar Messages

I downloader Adobe premiere Elements 9 because computer crashed. Don't have serial number anymore. How do I obtain it?

I downloaded Adobe premiere Elements 9 because computer crashed. Don't have serial number anymore. How do I obtain it?

tamod
What computer operating system is involved? I will assume Windows 7, 8, or 8.1 64 bit for now.
If your Premiere Elements 9 was registered when first installed, the serial number for it may be at Adobe.
Please go to the Adobe web site http://www.adobe.com, sign in with your Adobe ID and Password, in the Search field type My Products.
Then follow the My Products link to your products. In the Your Products list find Adobe Premiere Elements 9 and click on it to reveal the serial number.
After Premiere Elements 9 is installed, remember to download and install the 9.0.1 Update from
Adobe - Premiere Elements : For Windows : Premiere Elements 9.0.1 update
I have assumed that your program is on a Windows computer.
We will be watching for your progress.
ATR

Adobe Premiere Elements 8 Hangs Crashes Errors - Vista 32

Hi,
First I'll admit i'm no pro (obviously why im using elements), so if im doing something amatuerish it's because i'm not a professional.
I remember using adobe premiere elements 3 a while ago, and it ran fine.
I just bought Premiere Elements 8 and it's crashed more than any program i've ever used. Ive been to many forums to address the issues however there seems to be no solution in site (especially given that their support seems to be down at the moment).
The first "weird" issue is that I get a little red X that appears at the lower left portion of the screen and when I click on it it says that my preformance will be poor because my graphics card isn't working properly. This is not true as my Dual Nvidia 9800GT cards are working fine. (I have sli turned off for the record because of a conflict with Cubase). So I don't know what this means. But I did notice something odd in my windows video display options I have 1 montor enabled but I see 3 grayed out disabled monitors even thought I only have 1 plugged in. (I was using an additional one but it's unplugged currently)
My most common issue is with hanging that won't end. This usually happens when I apply a change to a file and trim it, or move it almost always in the timeline. The progrom just closes all together when I edit still images from time to time especially when I overlap it with a video.
When the hangs happen my Cpu is at 12%ish, and I have ram available. Although Premiere uses a truckload!
Here are my project specs:
The preset project mode that I chose was HD (hard drive) video, widescreen 48k because the files are from my hard drive so I didn't know what to choose
Working with .mov files which were improperly formated from the source with regards to aspect and given to me so i had to stretch them out (could this be an issue?)
Using the standard Premiere sound driver, although I do have a focurite interface but i only use that for Cubase.
Backround rendering is on (seems to speed things up with regards to workflow)
Autoanalyzer is off
Computer specs:
Dell XPS 630i
Intel Core2duo 3.16 Ghz
4 Gigs of ram (although only 2.8 showing because of partition issues anyone have a solution?)
Windows Vista 32 home premium
Dual SLI Nvidia 9800GT graphics cards - Both rated at 512 memory (latest drivers, physex, and 3D have been uninstalled threaded optimization turned off)
Mcaffe security system
If anyone can figure anything out from what I wrote please let me know! thanks

Here's some basics (some of which you've already covered). Definitely disable McAfee realtime scanning while using PRE.:
Install all Windows Updates.
Install latest version of Apple QuickTime (v7.6.8 at time of writing). Even if you don't use QuickTime, PRE relies heavily on it.
Install most recent graphics and sound drivers from the manufacturers web sites.
Run Disk Cleanup.
Run Defragmenter.
Temporarily disable any anti-virus realtime scanning.
Use the GSpot Codec Information Utility to analyse the file and post screen image.
Post back here with the necessary information described here: Got a Problem? How to Get Started
As you've JUST bought PRE8 contact Adobe and get the complimentary upgrade to PRE9. Upgrade eligibility after new product announcement
Cheers,
Neale
Insanity is hereditary, you get it from your children

Background Task on Adobe Photoshop Elements and Adobe Premiere Elements Organizer "hangs"

I recently upgraded my software from Elements 10 to Elements 12 and had a bit of trouble. Apparently both 10 and 12 have a way of launching an executable in the background which tends to get "stuck" on my system. I believe the problem may be related to the network configuration and software mix I live with, but I need to confirm my suspecions and find a way to control the problem. Here is what I know... I have always experienced a lot of problems using Elements with my NAS device which is a 1TB usb 2.0 connected disk system attached to my Linksys E3000 Router. When I got the router, the BIOS software did not correctly support NTFS file systems, but subsequent updates eventually made this possible if you formatted the removable drive on a system in NTFS, you could then hang it on the router and "see" the contents, serve them via Windows Media Player, or iTunes, etc., etc. from a computer atteched to the network, or via wirless directly off the router. I archived all my photos out on this file system and have successfully indexed it for use with Adobe Photoshop Elements and Adobe Premiere Elements Organizer, but... When I went to install Elements 12 software I tried to install it without first removing Elements 10, and on a system which had run Elements 10 since the last full reoboot. During the install of 12 under "shared services install" the installation process "Hung" on a background task with a name like "AdobeElementsAnalyzer.exe" which only shows up in Windows 7 task manager as a running process, not as a full program, but because the file was locked by the system, the install hung. I eventually figured out that I needed to start the install of Elements 12 software immediately after having rebooted so that this program was not present in the background, and succeeded in completing an install of Elements 12 on my Windows 7 X64 system. This system required a "special" software download for Premiere Elements, but not for Photoshop Elements which is only apparently avaliable under 32bit emulation mode. I finally got the "shared components" portion of the X64 Premiere Elements to complete an install, and then set about verifying the onversion/upgrade of the indexes to my photos and video stored out on the NAS. The same rogue task which prevented me from doing the install showed up agian, taking all the system resources away from my dual processor Intel chip and refusing to let go. I was forced to terminate it from the task manager. I strongly suspect that my "issues" are in part due to the extrordinary network latency imposed by the drive connection I'm using to index my photos and videos, and I'm looking for a better approach to using the editors against my master catalog of files, as well as figruing out just what I need to do to insure that all the files I have stored on the drive are accessible by the organizer when I need to pull a copy to work on.
A complication is that I have two "legacy" Windows XP systems on my network, a reasonably fast Windows Vista Business desktop, and the Windows 7 X64 processor system which is the most powerful system I have. The Windows file security enhancements to NTFS changed from XP, to Vista, to Windows 7, so files which get saved to the NAS disk inherit a variety of different levels of security under windows. I have occasionally gone to one of my old XP boxes and "wiped" the security settings by resetting everything via Windows XP. Because the NAS is so slow, this process can take several hours and must not be interrupted by attempts to do anything affecting the NAS by any of my other networked computers. To avoid problems with my photo archive, it makes sense to me to do all my editing on copies which have been extracted from the NAS archive and stored on the C: drive (boot drive) of my Win X64 system.
What I seriously need to know is this: When/If I define a "watched" portion of my file system, rather than taking the time to manually import every little change to my photo archives, can I expect the Photoshop Elements Organizer to work properly as long as everything stored on the NAS is stored via the same system which runs Elements with the same active "user" in control so that all the windows 7 file security settings putting stuff on the mapped NAS drive remain properly secured under Win 7 X64? Frankly I don't care if the files appear "read only" to every other system and identity on my network, but I do need to be able to "see" them. I have been able to view slide shows and movies stored on the NAS via both my networked iPad, my Apple TV, and using Samsung's funky android and Windows compatible software. Frankly, I doubt that Microsoft or Apple has full understanding and control of the environment where there is no host "server" other than the eprom based stuff my Linksys E3000 loads to emulate early Windows Media Management architecture, but I mange to get it to work as long as I don't try anything sophisticated with the file permissions. As a fall back, can I expect individual "imported" bits out on the NAS to remain stable if indexed and used only by the Elements Organizer running on my Win 7 X64 system?
I am seriously considering converting an old WinXP desktop into a UNIX box which could be configured as a "Server" for everything stored on the NAS and be done with my problems in return for the power required to run the server all the time so stuff is there when I need it. Any recommendations?
Message was edited by: [email protected]

Adobe hasn't said whether it officially supports PSE 7 on Windows 7. But reports are starting to trickle in that PSE 7 works fine on Windows 7 for most people, though a couple people have reported crashes. My PSE 7 seems to work fine, though I primarily use PSE 8 now. This is all very preliminary, and we'll learn more as more people post here.

Premiere Elements 9 for Mac Crashing Constantly

Hi, I recently installed Adobe Premiere Elements 9 on a brand new Imac with 4gb memory and a 1333 MhZ DDR3 processor. And the program literally crashes about every 30 seconds. I get maybe three tasks accomplished before it hangs, spins the ball and crashes completely. I can't find any consistent set of behaviors that causes this to occur bit I find it absurd given the newness of the computer and the software. Is 4gb RAM just too little to run this thing or is it just buggy. Thanks for any help, it's endlessly frustrating to have to save after literally every change I make before having to reboot the software yet again after it crashes.
Thanks.

As I said, you will need to start a project and manually set it to the correct project settings.
I can't say what those settings are because your cam shoots in four different video formats.
Ideally you should only be shooting in FXP mode and then selecting the project settings for Full AVCHD 1920x1080 Stereo. (Make sure you're also correctly designating whether this is PAL or NTSC footage.)
If you are shooting in something other than FXP mode -- particularly if you are shooting in a mode that uses other than 1920x1080 video -- the program may be misreading the AVC metadata and setting up your project improperly.
Also note what I said about red lines on the timeline appearing above your clips. Setting up your program properly is VITAL to a successful editing experience. This is especially true the first few times you use the program because the program activates certain components based on your project setup.
Part 1 of my free 8-part Basic Training series for Premiere Elements support site Muvipix.com will show you how to set up a project properly.
http://forums.adobe.com/thread/537685

Adobe Premiere Elements 0.9 project crash, HELP!

This is the first time I am using these forums, so I hope I posted this in the right sektions.
I need help and solutions for a Project which constantly crashes on my Adobe Premiere Elements 0.9. This program has been awesome and helped me create some projects and videos successfully, up until.... well for about 3 days ago when my latest project crashed when I had just antered and checking the storyboard etc, triggering a "Serious Error" message and then it shuts down. I try again and again, but everytime I try to put something (any sound or video etc) on the storyboard and start working etc the same damn "Serious Error" message and then allways shuts down. It's allways this same and only project (which has worked fine before) that crashes like this...
In an attempt to first solve the problem myself I went through the Premiere Elements 9 files and deleted finnished projects and automatic saved process on projects etc, but still won't work even better... The funny thing is that when I open another project (a finnished project I left saved just in case) and go through the storyboard there and messes around a little and such, it won't crash nor trigger the same message as my latest project. And that program even has some effects on every footageclip on it too, but still it works fine. Haven't touched the program or the program until and since yesterday night to give it some rest but it still won't work, the project just keeps crashing like when and since it first started a few days ago.
I have also read through and tried some things from this Help/Troubleshoot page:
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html
I have so far been doing 1 and 2 of the "Beginning Troubleshooting", otherwise I have been reading it all and such. I am also kinda afraid to do the 3 of the first quests because I worked so hard on this project and even tough it just keeps crushing, I'm afraid to lose it. Other, I have deleted audios and such from my filegallery on my Adobe Premiere Eements, stuff I don't need anymore because its projects are already done. After I did that I also tried to create a new project just for testing. The amazing this about this is that this the new created project I created works just fine, I could do all kinds of the stuff, effects and advanced editing which I did on the same project before it started crushing. Tough I didn't save that test-project since I didn't find a reason to since it worked so good. And so the thing is that I can start and create a new project and start working and do usual stuff on it with no problem, same when I open up another project and do stuff, it all works just fine! It is just this one and only project that keeps crushing with this "Serious Error" message, all the time... Does anybody else have, or has had the same problem? What could the problem and error be and how to fix it?
This crushing project do has some effects on every footageclip/videoclip on it, to set the right mood for the musicvideo I'm making. I am making a musicvideo, and I haven't even done the half of the project/video. The song I am making this musicvideo with is about 00:07:32 in length, and (tough this detail may have no influence or meaning) the music is Symphonic Metal. The actual file of the song is 6,96 MB in size. This is also not the first time I've done such projects with such long songs on this same program either, one of my last videos I managed to successfully make and create a musicvideo with a song which was about 13 minutes and 30 seconds in length, and I also used effects on pretty much every videoclip on that project too.
The current filesize so far on the actual project.prel-file of my project that keeps crushing is 9.73 MB.
I am also using Adobe Premiere Elements and doing this troubleing, crashing project on a PC, a Fujitsu Windows (I believe Windows 7, or even updated to a newer version?). It has a regular ATI-card. The computer also has 2 modems and there's still some pretty GB amount free on them. The PC's main system also has a RAM in 6.00 GB and the operative system is the 64-bites.
In short, the PC should just fine be able to handle Adobe Premiere Elements 0.9 and all its projects, just as it has handled it all before plus all my PC games at that. So it must be something with my Adobe Premiere Elements and that specific project which is the problem, but what is the problem and the serious error and how to fix it?
Could it help to save and create the actual video in this crashing project, delete that project then start a new project, upload and put in the videofile of the crashing project in that new project and then continue from there?
In either cases, I need help with this. Please, help!

Thanks so much for your reply, Steve!
Even tough I trust you guys enough here on the official Adobe site/forums to answer those questions as best I can, I am at the same time not very fond of giving away too much information because of safety. I understand I have to If I'm to recieve the accurate answers and solution, but as this is the internet you can never know. But again, I trust you guys enough on here and thus I'll try to answer those questions as best I can, even tough I am not very good with such stuff about computers. The PC I am using is also not only mine, it is the family computer also which me and my whole family uses.
The operating system on my computer (according to the computer propotions etc) is a 64-bites operating system and the computer/PC is also a Windows 7 Home Premium.
The processor the computer/PC have is a Intel(R) Core(TM) i5 CPU and the RAM is 6.00 GB. However, (and I hope I make this understandable because the computer/PC is in swedish)the subscore of RAM in the computer's Performance-Classification/Ranking is 7,5. The processor subscore is 7,3 per second. And the free space? Well, we have two modems, let's say a modem A and a modem B. Adobe Premiere Elements 0.9 is set to save all its stuff etc on modem B, while modem A is the main modem and spaces all main stuff and other things of the computer/PC. Modem A has about 314 GB of free space, while modem B has 207 GB of free space. Modem A's capacity is a total of 489 GB in which 175 GB has been used, the modems filesystem is a NTFS. Modem B is also a NTFS filesystem and its capacity is a total of 439 GB in which 232 GB has been used. And the Disk Cleanup? I believe my that latest ran it for about a few weeks ago. We also have a CCleaner also. But about the Disk Defragmenter, I have no idea. What exactly does a Disk Defragmenter do?
You mean, entering my project that keeps crushing and simply rename it by using "Save As"? If that is what you mean, I dunnow If that actually worked. When I still tried to do stuff and edit the crashing project (tough as said, it hardly took any changes and process before it triggered that message) and then crashed and shut down, and I opened up the program again (trying to open the same project that way), it asked me If I wanted to re-create the missing process from the last crash of the same project. I tried it and it automaticly was renamed to a for example Project.copy. But when I tried to work with that it was to no futher success, the project kept crashing. I haven't renamed the project by "Save As" tough, but I doubt it'll work, I even tried to rename the actual project file in the Adobe Premiere Elements files but nope... the project keeps crashing. But also about the same question, "Save As" under a new name but in its own folder? You mean the actual project folder or Adobe Premiere Elements preview folder of the projects?
My camcorder is pretty old by now, have had it since I turned 15, it has worked pretty good since then. Its model is a Sony Handycam, Carl Zeiss Vario-Tessar OPTICAL 20x. Even tough the last thing maybe doesn't say anything, this is all I know about my camcorder, except that it is a model no. DCR-HC17E PAL. But in that Project which keeps crashing, there are only a few actual camcorder clips used as I am making a Game-MusicVideo and most of the footage of the Video-game (actually a PC game) I'm making a musicvideo of is downloaded from Youtube mostly from a guy I asked permission for to download his recorded footage of the game. I used a Youtube downloader called ClipConverter. As I don't have a SD card I cannot make this footage myself. But some footage I recorded on my camcorder, but If I can find high quality clips and get them, I will. The other footages is actual official trailers of the PC games which also was downloaded from the net. But I can give you the stuffs filetypes and hoping that may help. The downloaded footage which was downloaded by this ClipConverter, are MP4 files. The other stuff (which were official trailers) and most of them are also MP4 files, the others are QuickTime-film files. Many of these downloaded footages and trailers are also in HD quality, at least some of them I think.
The actual filetype ofthe footage I myself recorded with my camcorder are, well.... it says Videoclip in the file. Maybe it is AVI?
The project settings? You mean the settings you set at first when starting as a new project? The general settings are, in editingsettings it is AVCHD 270p square pixel. This is kinda hard for me to tell since everything is in swedish in my program. But these settings has worked perfectly before, same with all files, footages and videoclips I have been using, also all the soundfiles etc. Even the actual crashing project worked perfectly before it started crashing... So why does it so suddenly start crashing now?
The audio is a song I copied directly from its album and CD into the computer/PC and it seems to be in WMA format in filetype.
And lastly, no I haven't rendered the timeline of the project ever, not even on my other projects. What does the rendering do and is useful for? I have very little knowledge of it. Other, I keep the Timeline mode open all the time because I can edit my videos much better with it, but perhaps that editing method make little influence of the actual problem.
Other, yesterday when writing the post and topic, I forgot to mention that I restarded my computer right after I created a new project, that testing project. When finnished with the testing I restarted the computer. Since then I haven't touched the crashing project since now tonight, when checking its settings for this post. I am also right now trying to create and save the actual videofile of it, saving it on my computer. I'll soon see If it's successful without any crashing interruptions, plus that the video itself works and is smooth when I'll play it on Windows Media Player like all the rest of my other videos. I do this just in case I must create a new project to be able to continue with my musicvideo, as the first part of it I worked very hard on.
Other and again, I am still puzzled about why this is even happening, that this project which worked perfectly fine before, just suddenly starts triggering that "Serious Error" message and crashes. And in this program which worked so perfect before. Has this happened to anyone else before? Has anyone else experienced the same issue I have? Is this a knowledgable issue which has solutions and ways to fix it?... :/

Premiere elements 12 hangs

Newly inmstalled Premiere elements 12 just hangs after 'new project' is selected. The start screen remains visible but no other window opens and nothing happens. 1 application and 3 processes are running:
Adobe Premiere Elements 12.exe
Adobe Premiere Elements.exe
Adobe QT32 Server.exe *32
Running Windows 7 pro upgraded from Vista 3 years ago. 64bit i7 procesor 8Gb mem.
No problems with any other applications.
Installation appeared to complete without problem. Uninstalled, reinstalled, same result.
Does Adobe have any support any more?

plinyEuropaea
Are you talking about "new project" in terms of Welcome Screen Video New Project or in terms of File Menu/New/Project?
I have found Premiere Elements 12 to be very problematic in getting "established". On two different operating system (Windows 7 64 bit and Windows 8.1 64 bit), I had an seemingly endless problem with
a. 1 to 2 minutes before opening via File Menu/New/Project
and
b. 1 to 3 minutes before closing of the project with or without saving it.
I would prefer to say that one thing resolved the problem. I tried "everything" and, when I was ready to retreat, it all worked as expected.
a. Besides running the program from a User Account with Administrative Privileges, right click the desktop icon for the program and select Run As Administrator.
b. Do a run through with ccleaner (regular cleaning and registry cleaning parts)
http://www.piriform.com/ccleaner
I experienced this project with no media imported. Is that the same in your case? If not, then we are going to need to get into the details of your project preset and the properties of what you are importing into the project. If you are saying that you cannot get into an opened project that is another matter.
Please review the above and then we can discuss all this and more in the morning.
Thank you.
ATR

Adobe Premiere Elements 7.0 keeps crashing

hey I have been editing my video for a while now but for some reason now cant even click pause without crashing I dont no what I have done but please dont say i have to do it all over again. says adobe premiere Elements.exe has stopped working.
one more thing I rendered the video and it still works like a 1980s video camera its shocking. I had to convert them to avi because its one of those video cameras that record it on the mini dvd. please help with that thanks
please help thanks
Thank you

With more information about your computer hardware and how you converted the video you're editing, it's impossible to help you, Mitchell. Also, you really haven't given us much to work with except that the program doesn't work.
It might be best to contact Adobe Tech Support. They'll be able to ask the necessary questions and walk you through some troubleshooting.
http://www.adobeforums.com/webx/.3bbe7d56

Premiere Elements 11 hangs when opening projects

I have a 64 bit HP ProBook 4740s with Premiere Elements 11 installed. I use my laptop 2 days a week and work from a desktop machine 3 days a week.
The laptop installation of PE11 hangs when I try to open projects but when plugging external hard drive into desktop the project opens fine.
All files are on the hard drive so it's not from missing files.
If I create a new project PE11 runs fine I then create another new project and it hangs
Really frustrated, even reinstalled - still same issues.

Martin-Evans1
We were pleased to learn that your problem was resolved by a just the Premiere Elements uninstall/reinstall
as you wrote in your post 2 and repeated your result in post 4.
As SG pointed out, the details of these issues are important to get at the core of the issues (whys) and expedite
matters to get you moving forward with your projects.
If the problem reoccurs, please get back to SG in this thread with details necessary to help you. In this instance we will not know if the problem was really with the install or rather with corruption of Premiere Elements settings file which could have been handled by deleting the Adobe Premiere Elements Prefs file or the whole folder in which it exists on the hard drive.
Continued success.
Thanks.
ATR

Premiere Elements 11 video editor crashing

Hello!
We just bought Premiere Elements 11 to make short (less than 5 min) videos for work. The program is frequently crashing while editing (happening on both computers, so I'm thinking it's either how it's been installed or the company firewall maybe). Sometimes we get a good run, but usually it crashes within 20 minutes of starting and then the crashes get more frequent (within a minute of restarting the program).
Any thoughts? It's making for a painstaking and incredibly frustrating experience for me and my colleague. We're on a government server. Plenty of RAM, Windows XP.
Any suggestions would be greatly appreciated. The program isn't standard so it's not officially supported by the IT department, but we do have one super helpful person trying to figure it out, but with no expertise in the program.
Thanks in advance!
Christine

Some pointers that could help...
I have seen Adobe apps work in my office network, and have also seen them not work. PrE does work IF all the folders it accesses have full access permissions. My understanding is that these are the folders it needs FULL access to:
1. My Documents - This should not be in a network. This should be in your local machine and you (the user who is signed in) should have full read-write access to it.
2. Scratchdisk - This is the complete set of folders mentioned in the Edit -> Preferences -> ScratchDisk section
3. User data folder. - This is the set of folders that show up when you do a Start -> Run; type in "%appdata%\Adobe" (without quotes, of course) and hit Enter.
4. ProgramData - This, I figured out by an official response in a related product forum (PsE) some years back, is where you go to when you Type in "%allusersprofile%\Adobe"
I also should have posted my problems in the forum 2 years back, but didn't. But have now have ended up learning this the hard way. There could be other folders as well that I may have missed that the forum veterans can point you to, but these are definitely mandatory. Take the access off of one of these folders and you will start seeing inexplicable behavior.
If these folders are not on network and they have full read-write access, we can safely rule out permissions as a reason for crashes. I am saying all this only because if permissions are a reason, there are no error messages given in the app or even a hint that THAT is the reason. And you being a corporate user, there can be desktop and network rules that IT may have enforced. They mandate ""monitoring" and "discipline". I think they call these "policies" (so you can speak in their language the next time ). You can also check if there is any antivirus or any other software running that blocks access to. or starts analyzing, files as soon as they are created, thereby locking them for use by the very app that created them.
Oh! RAM size does not matter if it is more than 3 GB because the OS will use only so much being 32-bit, which WinXP is mostly.
That said, the answers to questions in the previous post could lead us an entirely different path.
Happy figuring-out!

Premiere Elements 8 Grey Screen/Crash

When I attempt to open a saved or new project I get a blank grey screen. I've been using this program for years and only recently (a few months ago) this has happened. Also, when I attempt to open organizer it crashes. I've uninstalled and reinstalled multiple times with no luck. I'm using an HP Pavilion Slimline w/Windows Vista Home Premium OEMAct. I've updated my latest NVIDIA driver and do not have MacFee security. I'm not much of a tech guy so I'd be greatful for any help. Any other suggestions?

1. Preview Files. Are you on Vista 32 or 64 bit? In my Windows 7 64 bit, I would go to Libraries/Documents/Adobe/Premiere Elements/8.0 and, in the 8.0 Folder, empty out the Adobe Premiere Elements Preview Files Folder. Do you find such a folder on you computer hard drive? I am in 64 bit. I was able to find those files and clean them out. They were pretty much empty since I recently re-installed the program.
2. Conformed Audio Files. Here I would go to Libraries/Documents/Adobe/Premiere Elements/8.0 and, in the 8.0 Folder, empty out the Media Cache Files Folder. Do you find such a folder on your computer hard drive? The only two folders in the 8.0 folder is "Preview Files" (now empty) and "Encoded Files" (empty as well)
3. Conformed Video Files. Here I would go to Local Disk C\Users\Owner\AppData\Roaming\Adobe\Common\Media Cache and clean out the Media Cache Folder. - Found these files and cleaned out a significant amount of files.
After that we will be going after the Premiere Elements 8.0/8.0.1 settings file
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
8.0 Folder
and in the 8.0 Folder is the Adobe Premiere Elements Prefs file that we delete. If that does not work, then we delete the whole 8.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path. - Found file and deleted both the Prefs and then went back and deleted the entire 8.0 folder. I started up the program and the same issue occured. I went back through these instructions and the 8.0 folder and Pref file had reappeared - not sure if that is supposed to happen?

Premiere elements 10 just started crashing cannot even create a new project

Premiere Elements 10 (mac) all of a sudden will not do anything but open and then crash. It doesn't matter if I open an existing project or even start a new one. As soon as you name your new project and hit save it crashes. I have uninstalled and reinstalled the program and the same thing is happening.

sorry here is part of the error message I receive:
Process:         Adobe Premiere Elements [6440]
Path:            /Applications/Adobe Premiere Elements 10/Adobe Premiere Elements.app/Contents/MacOS/Adobe Premiere Elements
Identifier:      com.adobe.Adobe Premiere Elements.framework
Version:         20110902.B343.280460 (10.0)
Code Type:       X86 (Native)
Parent Process: launchd [149]
Responsible:     Adobe Premiere Elements [6440]
User ID:         501
Date/Time:       2014-06-04 08:57:13.351 -0500
OS Version:      Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: 9A426724-4C16-67DC-6280-43B891E68ADD
Sleep/Wake UUID: CCE08E97-F54C-46BB-A93D-1B47727FC33A
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
*** __CFTypeCollectionRetain() called with NULL; likely a collection has been corrupted ***

Installed Photoshop CS5 - Premiere Elements and Organiser now Crashes

Hi
I've just installed Photoshop CS5 on my computer which alreadys had Premeire Elements 9 on.
Initially when I tried to launch Photoshop I got a crash to do with the scriptingsupport.8li which was resolved by disabling the plugin, however now when I try to launch Premiere Elements or the Elements Organiser, I get a windows error box.
Premiere Elements 9 is crashing due to a problem with WS.dll. I've tried restoring the dll from the original cab folder and checking for updates and installing the latest ones but still the problem persists.
Any ideas on how I can solve it?
Thanks

I'm definitely going to look into it. Thanks. Have a great holiday.
From: TLL... <[email protected]>
Subject: Best PC to buy for Photoshop CS5, Premiere Elements and Proshow Producer
To: "Jay Slutzky" <[email protected]>
Date: Friday, July 1, 2011, 11:38 AM
Dell Precisions are great machines, you could look into their Studio or Studio XPS too. Not quite workstation qualtiy but I'm beating the snot outta one @home and it's holding up well for a 600 buck eBay chassis...

Premiere Elements 12 Organizer keeps crashing.

I recently purchased a retail version of Adobe Premiere Elements 12. When trying to access the Organizer, either from the Welcome screen or from the Edit window I receive this error msg. "Elements Organizer has stopped working"., and then the program closes. I have tried several things suggested by support, including uninstalling and re-installing, downloaded and implimented Adobe Support Adviser, ( no issues found), but nothing seems to work. I am running Windows 7 Home Premium on an x64 based pc laptop, (Lenovo i7 - 2670QM CPU, 2.20 GHz, 220 Mhz), 4 GB RAM).
I am new to Adobe Elements so don't know what else to try. If anyone can suggest something further to try, PLEASE advise.
Thank you.

GranniNoob
Please follow the path below and delete or disable the Elements Organizer 12 settings file named psa.prf.
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Elements Organizer
12.0
Organizer
and in the Organizer Folder change the name of the psa.prf from psa.prf to psa.prfOLD to disable it. If you want, you can just delete it instead. After you close out of there and open Premiere Elements 12 again, a new psa.prf file will be generated by the program and hopefully the issue will be gone.
Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path involved.
Any clarification needed, please do not hesitate to ask.
Thanks.
ATR

Premiere Elements 10 Hangs at Loading Importerquicktim.prm then resets

I purchased the Premiere Elements 10, and uploaded it onto my 64 bit Windows 7 computer. It opens up the screen for "organizer, new project, open project" and when selecting New Project it opens a load screen, and then closes and goes back to the main screen after it gets to "loading importerquicktime.prm"
I just downloaded the newest quicktime, and still isn't working. I have AVG security software.
Can anyone help?

DougBairdComedy I would recommend posting your inquiry to the Premiere Elements forum. The users in that forum will be more familiar with the difficulties you have described.

Premiere Elements 10 hangs up/crashes

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