Premiere Elements 10 Issue

Can someone help me figure out why the software would shut down after the welcome screen new project button is pushed? Obviously there is no one available in support to answer this. The chat option also does not seem to be available.

Hi, Bill. Premiere Elements has its own forum, which is here:
http://forums.adobe.com/community/premiere_elements
and you'll usually get better answers to PRE questions if you post there. Good luck!

Similar Messages

GoPro Black Footage to Premiere Elements issues

I am trying (unsuccessfully) to bring footage from a GoPro Hero3+ Black into Premiere Elements 12.
I have tried various things including using GoPro Studio to convert the MP4 files to CineForm AVI files but every way I've tried, the quality is sub par (if I convert to AVI the quality is bad right when I import it and if I bring them in as MP4 files, the quality loss happens once it renders in PE). Most recently I tried importing the MP4 files directly into PE and at first they look okay but once they render, they are extremely pixelated. Oddly (?) I did not encounter this problem with videos shot at 1280X960 at 47.952 fps (in which case I converted the files in GOPro Studio to AVIs and imported them into PE without significant quality loss, or at least they look good enough for my purposes!)
This is the setting the video clips from the problematic GoPro videos were shot at: 1280X720 at 47.952 FPS (their new "SuperView" 720p). I am using a Lenovo PC laptop with Windows 7 Professional.
Does it matter what settings I chose when I start a new project? I've tried several (none seem to match the source video very closely). If it does matter, which one is best? I've tried to look through the discussions but haven't found anything with the same problem (some are similar but I've tried some of the suggested solutions to no avail). Any help would be greatly appreciated because I can not use the videos the way they are coming out of PE.
Thanks!!

laurelgr
Stay with the footage direct from the GoPro.
Open Premiere Elements 12 to the Expert workspace.
Go to File Menu/New/Project and Change Settings.
In the Change Settings area change the project preset to
NTSC
AVCHD
AVCHD-LITE 720p30
Before you exit that area, in the final dialog that you see there (new project dialog), make sure to have a check mark next to "Force Selected Project Settings on This Project".
The key thought with the project preset here is to select one that will direct the program to establish a 1280 x 720 project space in the Edit area monitor. This decision is not dependant on frame rate unless you require frame by frame editing which I do not believe you are.
Then back in the Expert workspace, import your video into the project, using the program's Add Media Files and Folders. When you drag the file for the first time to the Timeline, you will get an orange line over the content. That is that program telling you that you need to render the Timeline content to get the best possible preview. It is often a tip off that you are not using the right project preset. Ignore that. It is the 47.952 frame rate that is forcing the program to throw off that render indicator. Rendering the Timeline is for preview purposes only.
What is the quality of what we have up to his point, unrendered or rendered.
There is no 47.952 frame rate for Premiere Elements. Are you in a NTSC or PAL setup?
You may have to take the original into HandBrake or another program before import and change the frame rate to a constant 25, 30, 50, or 60 progressive frames per second.
More on that later.
Please review the comments to this point and then we can decide what next.
Thanks.
ATR.

Can't see MTS files using mac os 10.9.5 and adobe premiere elements 12

I am using a MacBook Pro and OS is 10.9.5. Adobe premiere elements 12 does not recognize MTS files from my SD card. The OS does not see MTS files from the card as well...but...I have an MTS file on my desktop from before I upgraded from 10.6.8 that can be seen by both Adobe and the new OS.
HELP

annejennifer
What are you using as your Add Media/ for the import of your .mts on the SD?
Not sure if the following is a viable question, but....
What happens if you transfer the .mts on the SD card to your computer desktop and then try to
import the .mts into Premiere Elements 12 with its Add Media/Files and Folder/Project Assets?
But on reflection, if your OS and Premiere Elements are both not seeing the file, this does not
present as a Premiere Elements issue, rather an issue between the .mts format and your Mac computer.
If that is a valid observation, have you gotten any input on this from Apple?
Have you looked into converting these .mts files into H.264.mov or .mp4 before use?
ATR
Add On....could you give us more information about the .mts file that you said that you have on your new
computer desktop and is being recognized by the OS and Premiere Elements 12?

My videos keep being deleted by my premiere elements program. How do I fix this?

When I open the program and try to open my files they are all either not in existence anymore or have an offline message with a generic blank background where my video used to be. It seems to be corrupting the files so when I try to open them it comes up with a 'media offline' message.
P.s. Adobe is the WORST COMPANY for support I HAVE SEEN - it took me 10minutes to find how to actually get help and then I can't even, call or email a real person for support or get instant help - very frustrating!

Leeat
This is not a programmed reply. I am not Adobe, but I am a real person who with past and current hands on experience with Premiere Elements troubleshooting. But, history cannot replace a here and now answer and success for you. So, if you are willing, let us try to resolve your Premiere Elements issues. The answers will be in the details...
1. What version of Premiere Elements are you using and on what computer operating system is it running?
2. Are you aware that you cannot move, delete, or rename the files that you import in Premiere Elements project after you have saved closed the project?
If you do, you will be greeted with "Where is the file....?" messages. Are you getting these? Remember, what you import into Premiere Elements are copies of the originals on the computer hard drive. And, the project needs to be able to trace back to those originals where they were when they were first imported in the project.
3. All that being said and being in order, there are other scenarios for what you have run into. Where do you have the project's source media stored - an external hard drive that you may or may not be plugging in or out as needed? If you are using an external hard drive for our source media storage, do you see the drive letter of the external hard drive changing spontaneously from time to time? If using a Windows computer, is that external hard drive formatted NTFS or FAT32?
4. Even though your project is having problems with its source media, can you actually see the files in the location where "they should be" on the hard drive?
Since the project has only copies of the originals, the program is not going to damage your originals.
Your answers to the above will help us to suggest a troubleshooting strategy to resolve your issues. But, details, please.
Thank you.
ATR

Unable to start my Adobe Premiere Element 10

I have been using my Adobe Premiere Element 10 often without any problem. I have Windows 7. I recently tried to open a project I played with the day before and when I click on this project it loads and then close without any message.
When I try to open a new project the same phenomena occurs. Tried to restart my computer and tried it again but it doesn't change anything.

Francois
Regarding your Premiere Elements 10 on Windows 7 (assumed 64 bit) computer....
Let us look at deleting the Premiere Elements 10 settings file which does not require opening the program. We will delete the Adobe Premiere Elements Prefs file found in the Windows 7, 8, or 8.1 64 bit path
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
10.0
and in the 10.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 10.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the path cited.
Also, look at the issue with and without the antivirus disabled. There are been some serious problems related to McAfee recent updates.
Look for pile ups of preview files, conformed audio, and conformed video.
Have you verified at the web site of the manufacturer of you video card/graphics card that the driver version is up to date?
If it comes to a program uninstall/reinstall, do you have program installation files or installation disc with purchased serial number?
Please review the above and then let us know if any of it worked for you to resolve you Premiere Elements issues.
Thank you.
ATR

THREE TIMES I HAVE DONE CHAT AND THREE BLOGS AND NOTHING. i cant load premiere elements 13 editor please help!!

I am at the end of my tether here. This is absolutely ridiculous! How do you get to speak to Adobe? Three times I have gone to chat and nothing has been done and they keep referring me back to the forum!! Or to look at the list of options
One guy didnt even know what the organizer is? He sent me to a page for errors. I am not getting any errors
This is a forum which I appreciate is for people with problems but when I try chat I get cut off as nobody seems to know what to do?
My story (again) is that I can load my new premiere elements 13 and add photos and videos into the library however when I tick the videos I want to build the video I get asked to sign in, which I do and then click agreed to the licenceing agreeemnet and then thats it. No load of the Editor so basically I can only get into the organizer
I have Photoshop Elemenst 12 and a trial of 13
Is this a difficult enquiry? Why can nobody from Adovbe help?
They make a stromng case abouyt their support but I have had literally none
Please can someone help me?

Pradeep: Hello! Welcome to Adobe Customer Service.
Pradeep: Hi Jilly .
Jilly Lowe: Good afternoon could you help me with my issue please?
Pradeep: I understand you are unable to use the software let me check and help you with this .
Pradeep: May I ask the serial number please ?
Jilly Lowe: I have bought Premiere Elements 13 and I can load my photos into the organizer but when I come to trying to loasd into the editor it asks me to sign in and thats it
Jilly Lowe: [removed]
info: Your chat transcript will be sent to [removed] at the end of your chat.
Jilly Lowe: Please dont transfer me to someone else or refer me to a forum. Your website says that you can support me so i need support
Jilly Lowe: My last two ref numbers were 0214526540 and 0214526659
Jilly Lowe: These were the rerf numbers of my chat calls
Pradeep: Thank you for confirming .
Jilly Lowe: info: You are now chatting with Biswaranjan. Biswaranjan: Hello! Welcome to Adobe Customer Service. Biswaranjan: Hi Jilly. Biswaranjan: How are you doing? Jilly Lowe: Good morning I hope you can helo me Jilly Lowe: I have had Premier elements 13 as a xmas gift and I am unable to open my Edito Biswaranjan: I understand you are unable to work with the software. Biswaranjan: I will try my best to help you with this issue. Jilly Lowe: I can get into the organizer but not the Editor? Jilly Lowe: Thanks Biswaranjan: May I know the serial number of the software? Jilly Lowe: [removed] Biswaranjan: Thank you for the serial number. Jilly Lowe: It was bought from Amazon Biswaranjan: May I place you on hold for a couple of minutes while I check that for you? Jilly Lowe: No problems thank you info: Your chat transcript will be sent to [removed] at the end of your chat. Biswaranjan: You are welcome. Biswaranjan: Thank you for your patience. Biswaranjan: I see that this is a technical issue. I'll need to transfer this chat to the technical support team so that this issue is resolved in this first contact itself. Jilly Lowe: Thank you for looking for me Jilly Lowe: Ok info: Please wait while I transfer the chat to the appropriate group.
Jilly Lowe: That was the last call
Pradeep: I see that you are facing a technical issue and we are from customer service team we do not have much information about this technical issue you have to refer forums .
Pradeep: I will provide you with the forums link you can post your query in forums to get the issue fixed .
Jilly Lowe: On the forum I got an email saying This is an open forum... not Adobe support... Adobe is not going to contact you from a message here Select a topic, then click I STILL NEED HELP to start Premiere Elements Online chat
Pradeep: Click here to view the link
Jilly Lowe: Which I have done three times now and nobody can help. I hope you can
Jilly Lowe: Not you as well! I dont want to go to a forum! I need help NOW
Pradeep: Okay, In that case please allow me 2 minutes I will check with our relevant team.
Jilly Lowe: Please come back to me with help. This is Adobe issue and everybody wants to send me to a forum where these people have nothing to do with Adobe. They are people having problems themselves
Jilly Lowe: This is disgraceful that I have no way of contacting anyone that can help. I have a feeling that you are going to do the same thing and fob me off or cut me off just like the other two have
Jilly Lowe: I hope that I am wrong and even if you cant help me someone else cam
Pradeep: Thank you for staying online .
Jilly Lowe: Im not rude just frustrated with the service and not being able to use the product that I have
Pradeep: I did check with our relevant team its a technical issue I will go ahead and transfer the chat to our relevant team they will check and help you with this .
Jilly Lowe: You are now going to contact a technical team who are not technical and dont even know what an organizer is
Jilly Lowe: Here we go
Jilly Lowe: Well if it is a technical issue then hopefully your "technical" team can help?
Pradeep: No I have checked with the correct team who will support for premiere elements issue so I will transfer the chat to them .
Pradeep: Shall I transfer the chat ?
Jilly Lowe: Definatley
Pradeep: Okay .
info: Please wait

I purchased Premiere Elements 13 a few weeks ago, it downloads without issue, but I can't open it. I get an error message that reads "Elements 13 has stopped working" HELP!!!

I purchased this online, downloaded it without issue, and it won't open. I get an error message that states "Elements 13 has stopped working"
I have removed it and redownloaded it several times, and still no luck... HELP!
When I contacted Adobe support that's all they suggested, to reinstall...

taveliben
What computer operating system?
Uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled is not a bad idea. But, let us look at some other
factors before that.
1. When you try to open the program, how far do you get....Welcome Screen - clicking on Organizer or Video Editor or other?
Have you tried to open the program directly from the Adobe Premiere Elements.exe file after you have applied Run As Administrator to that file?
2. Does the problem exist with and without the antivirus and firewall(s) disabled? Are you working in a school or company network?
3. Are you working with a pen and tablet device instead of mouse?
4. Is your video card/graphics card driver version up to date according to the website of the manufacturer of the card?
4. Do you have the latest version of QuickTime installed and are you running the programs as administrator?
Let us start here and then decide what next based on the details in your reply.
Besides uninstall/ccleaner/reinstall, we may next try deleting the Adobe Premiere Elements Prefs file or the whole 13 Folder in which it
exists or installing the program in a newly created user account with administrative privileges and trying to run the program from there.
But, let us rule in or out the first 4.
Any questions or need clarification on any of the above, please do not hesitate to ask.
Thank you.
ATR

Edit column issue in Premiere Elements 9

Is there an issue with the Edit Column feature in the project window of Premiere Elements 9?
When I add a Description or Comment column, changes are not saved when I close and reopen the program.
Also, I cannot write any text in these columns to describe my videos (if I click on the space for writing comments, it just opens up a window to view the video) whereas I was able to do it with version 4 and earlier.
I am using the trial version before buying and would like to know if the purchased version has this problem or not and if it can be fixed?

I could be mis-remembering, but I think that Steve Grisetti has confirmed about what you indicate. I do not know if this was some sort of change in Adobe's thinking, and they did not clean up after themselves, or if this is just a Bug, that needs to be addressed.
Personally, I would file a Bug Report, with the full details, and hope to get a fix in the works.
Also, if I am mis-remembering, I am sure that Steve G. will correct me.
Good luck,
Hunt

Issue burning DVD in premiere elements 13

To shortly summerize my problem:
When I try to burn a DVD premere elements is not really working like it should imho:
At 98% it first gave an error that there were no plugin DLL's. Disk was ejected but useless.
Second and third go it gave an error at 98% indicating that the writespeed was incorrect. Error message was wider then the container showing the message.
Tried burning an DVD ISO to harddisk instead: no errors but also no file. Doublechecked file location, reburned, same issue
Tried to encode to MP4 to harddisk: no issues
Tried reinstalling premiere elements: same issues
Does anyone have a good idea on what to try next?
My computerspecs are as follows:
win8.1 x64
4790Ti
8gb ram
No dedicated video card: intel hd graphics 4600
simple 8 speed usb DVD burner (keep in mind it also won't burn ISO files to harddrive...)
Computer fully patched and up to date, including latest quicktime
Obviously premiere elements 13, but the Dutch version.

Petter01
Juergen may have hit on a critical matter as it relates to the success or failure of Premiere Elements 13 and its Burn To: Blu-ray ISO Image (25 GB).
Other ISO Image opportunities (for DVD and AVCHD) in Premiere Elements 13 have not yet been brought into the matter.
For many posts, Juergen has been reporting that he can generate a Premiere Elements 13.iso image for Blu-ray, but when the .iso is taken to disc, the player does not recognize
the disc content. Only recently has he mentioned that the issue seems to be related to the file size of the .iso image produced. He said that if the Premiere Elements 13 iso file exceeded about 1.1 GB, the Blu-ray disc format on Blu-ray disc produced in ImgBurn could not be read by the players.
Last night, I checked into that to see if I could confirm Juergen's observation. I have. This is a serious setback for Premiere Elements 13 which finally offers an Blu-ray ISO Image as an alternative to the Burn To: Disc product.
So, for you to confirm.....
1. Are you doing Publish+Share/Disc/DVD with Burn To: = ISO Image?
2. If so, are you actually seeing an .iso image generated and saved to your computer hard drive?
If so, what is the file size of the .iso file produced?
3. What is the file size for the DVD .iso file that you take into ImgBurn for burn to DVD disc to the correct disc files system,
is the disc content recognized by your player? If so, what player.
Thanks.
ATR

Yosemite upgrade causing issues with Adobe Premiere Elements 10

Hi,
Over the last weekend I upgraded my mid-2010 iMac to Yosemite from Snow Leopard and it seems to have caused an error with Adobe Premiere Elements 10.
Prior to upgrading I was working on a project without issue. Now, when I try to open it I get an error "The project is not compatible with current version of Premiere Elements".
I have tried other projects and some open without issue whilst others also present the same error. The difference between the projects appears to be whether a DVD menu has been selected. If the project has one - it fails to open.
It seems strange that the OS would affect software in this way but that is all that has been changed.
If someone can shed some light on this it would be greatly appreciated.
Thanks

Hi,
Over the last weekend I upgraded my mid-2010 iMac to Yosemite from Snow Leopard and it seems to have caused an error with Adobe Premiere Elements 10.
Prior to upgrading I was working on a project without issue. Now, when I try to open it I get an error "The project is not compatible with current version of Premiere Elements".
I have tried other projects and some open without issue whilst others also present the same error. The difference between the projects appears to be whether a DVD menu has been selected. If the project has one - it fails to open.
It seems strange that the OS would affect software in this way but that is all that has been changed.
If someone can shed some light on this it would be greatly appreciated.
Thanks

Video editing & playback issues: Adobe Premiere Elements 8

Hello all,
I have made several attempts at transfering HD video files from my camcorder to my PC and then editing.
When I try to play the transferred file, it is a little choppy and then gets worse as I edit it.
Here are my specs/config:
System:
HP Pavilion a6720y
Windows Vista 64 bit
NVIDIA GeForce GT 440
AMD Phenon 9550 Quad Core 2.2Ghz
6GB RAM
640GB SATA drive, 7200 rpm
Camera:
Sony HDR-XR150
Editing Software:
Adobe Premiere Elements 8
I copy the video files from the camcorder to the computer via USB 2.0.
When I connect the camera directly to the TV the video plays without any issues. So I know the AVCHD files are "good" and I suspect they are also possibly "good" on my hard drive, but just cannot be played or edited appropriately for some reason.
One input I received was that due to the nature of AVCHD files, I should convert the video to "I-frame codec" and then edit. Can Adobe Premiere Elements do this?
Any other thoughts/ideas?
Thanks for any help.
D

6GB RAM
PE version 8 is 32bit, so is not using all of your ram
640GB SATA drive, 7200 rpm
I edit AVCHD (with PPro) with THREE hard drives
My 3 hard drives are configured as...
1 - 320Gig Boot for Win7 64bit Pro and all program installs
2 - 320Gig data for Win7 swap file and video project files
When I create a project on #2 drive, the various work files follow,
so my boot drive is not used for the media cache folder and files
3 - 1Terabyte data for all video files... input & output files (*)
(*) for 4 drives, drive 3 all source files & drive 4 all output files
Search Microsoft to find out how to redirect your Windows swap file
http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US
Trying to use only ONE Hard Drive for Video Editing
You are a music conductor, with a baton that you use to point to various parts of the orchestra... this is like Windows pointing to various parts of the hard drive to do Windows housekeeping or to load program segments for various functions
Now, at the same time and with the same hand... while still using the baton to conduct the orchestra... pick up a bow and play a fiddle... this would be doing something with your video file at the same time as all the other work
You as a person cannot do both at the same time with the same hand
A computer is a LITTLE better, in that it can switch from one kind of task to another very quickly... but not quickly enough for EASY video editing
You need AT LEAST two hard drives (separate drives, never a partition http://forums.adobe.com/thread/650708 for more) with Windows (or Mac OS) and software on your boot drive, and video files on a 2nd drive so the boot drive is not slowed down by trying to do everything
I find that the three drives I use work very well for me, for editing AVCHD video... some people use a 4th drive, so video INPUT files are on drive three and all OUTPUT files are on drive four... I only bought a mid-tower case instead of a full tower case (my bad... but had to fit in the space available on my office desk!) so I use the three drives that will fit
Depending on your exact hardware (motherboard brand & model AND USB2 enclosure brand & model AND external hard drive brand & model) AND the type of video file, you may... or may NOT... be able to use an external USB2 hard drive for SD (Standard Definition) video editing
Steve Grisetti in the Premiere Elements forum http://forums.adobe.com/thread/856208 and Jim Simon in the Premiere Pro forum http://forums.adobe.com/thread/856433 use USB externals for editing
A USB3 hard drive connected to a motherboard with USB3 is supposed to be fast enough for video editing (I don't have such, so don't know) but eSata DOES have a fast enough data transfer for video editing... I have not used the eSata Dock below... for reference only, YMMV and all the usual disclaimers
http://www.amazon.com/Thermaltake-BlacX-eSATA-Docking-Station/dp/B001A4HAFS/ref=cm_cmu_pg_ t

Premiere Elements 13 issue with the mouse on When I select a clip of video and move to a different place in my time line, Premiere Elements 13, will not release the clip rom the mouse. The clip follows my mouse movements and goes to other places in my

Premiere Elements 13 issue with the mouse on MAC OSX Yosemite 10.10.1
When I select a clip of video and move to a different place in my time line, Premiere Elements 13, will not release the clip from the mouse.
The clip follows my mouse movements and goes to other places in my time line.
I try to delete these extra insertions, but the mouse will not release the clip.
Action I’ve taken: I’ve re-installed Premiere Elements 13. Problem remains.
This issue has consumed too much of my time and does not go away. It ruins my video.
Help please.
Thanks

I tried using the Guest Account on my Mac. In the Guest Account, Illustrator works perfect!
Then I started wondering what processes (tools/tweaks) I run by default on my account. Turned out the problem was called by a little background tool called RightZoom. RightZoom let's the green 'zoom' button always maximize your current window.
So thanks! Problem solved!

Has Adobe solved the crashing issues for Premiere Elements 10?

Hi there,
I've been using Adobe Premiere Elements 8 for about 2 years now. I do like this program and appreciate it being quite a straight forward, uncomplicated, video editing program. One thing which really annoys me about it, however, is its constant tendency to just crash when I import and move around *.jpg images using motion tracking, or just dragging something around the screen. For example, I film myself walking into a room with my hand pretending to hold a balloon. I then import a *.jpg image of a balloon into the shot and move to position it in my hand as though it's really there.
My intention is to edit the balloon image to follow my hand while I'm in the room and, while I could use the motion tracking feature, I prefer to edit frame by frame, or else the *.jpg image doesn't always line up properly with what it's following (it's close enough, but I prefer doing it myself).
Whenever I move an imported *.jpg image on the screen, it obviously becomes blocky for a moment until you wait for the image to become clear (I think pixilated is the right term, but am not certain) or unblocky (ie curved edges, which moved and became square, become curved again).
What Premiere Elements 8 has been doing on my computer (which has an i5 processor, more than enough memory and so forth) is to crash out of the program when I drag an image across the screen.
It has helped to move a picture slightly, wait for it to become clear, then move it slightly again, but this still has a tendency to cause Premiere Elements to crash out.
CAN ANYONE tell me, please, if Adobe Premiere Elements 10 has this or similar issues because this problem alone is driving me crazy?
Advance thanks.

Welcome to the forum.
Many users felt that PrE 8 was a very weak release (kind of like Adobe's version of MS's Vista OS), but most users, with properly setup and tuned computers, find that PrE 10 is a very stable build.
For the issues with PrE 8 crashing, I would see this ARTICLE. It starts with a checklist on setting up PrE and the computer, for best results. Then, it goes into many tuneup tips, for both the computer, and the OS. Finally, it lists links to help with troubleshooting.
Good luck, and hope that something in the article helps,
Hunt

Premiere Elements 4.0 burn issue

Premiere Elements 4.0 with Windows XP (both pre-loaded on a Dell computer purchased new in 2007). I am able to create *.prel files with no problem and I had been able to burn projects up to 5-hr length to DVD with no problem until recently. Starting October 2013 I have frequently had difficulty burning to DVD; although I have successfully burned projects ranging from 45 minutes to 4.5 hours. Current projects are about 3 hours. I'd rather create two 4.5-hour projects rather than three 3-hr projects, but have not been able to get a successful burn of more than three hours lately. No 3D effects or still shots, just video clips from the same camera, so all those clips are the same format. There are one or two video files from a camera phone, but this file format had not prevented a successful burn in other projects. There are titles, and transitions between some clips. I get "media transcoding " error or "Elements has encountered a problem and needs to shut down" error. I have tried to save to folder, and export to avi or to mp3 file. These work arounds have never been successful for me. Is there some known, fairly recent (i.e. circa October 2013), Windows issue that interferes with Premiere Elements? It has been very difficult to debug these issues, since I always have to wait to kick off a new burn overnight, and only find out in the morning if it was successful.

mmcguire
Lots of questions....
1. Your mention of burn to folder failures seems to take the focus off your burner or disc at the core of your issue and focus it on the Timeline content and other Premiere Elements workflow related factors.
Premiere Elements 4 on any computer is a 32 bit application with all the resource limitations of 32 bit. So, I wonder about these large projects as well as burn to in that situation. Are you doing SD or HD projects? What are the properties of the video that you have on these Timelines?
Have you looked for pile ups of preview files, conformed audio, and conformed video?
What is the menu marker situation? Are Timeline menu markers in these projects? If so, have you checked the spacing between them? Are you using stop markers? If so, do you have one placed at the end of the last item on the Timeline?
Have you expanded the Timeline with the -+ slider to inspect the tracks for leftovers presenting as very thin vertical black lines scattered about? And, also looked for other irregularities, such as graps in audio or other, transitions placement, etc.?
If it were not for your burn to folder results, I would suggest looking at additionally
another batch of disc - what brand/type being used
burn to folder - taking the VIDEO_TS from the saved folder to DVD-VIDEO on DVD disc with ImgBurn
getting a new burner - maybe on the old, looking for firmware and/or driver updates
But none of them seems indicated by the problem description that you offer. And, any involvement of a NVIDIA video card in this equation does not seem indicated since the recent NVIDIA video card Premiere Elements display issue referred to has been specific since the start to Premiere Elements 10 users with NVIDIA video cards. There the fix for these users has been rolling back the video card driver version rather than assuring that they had the latest version of the video card driver.
http://forums.adobe.com/thread/1317675
Please review. We will be watching for further developments.
Thank you.
ATR

Have ordered Photoshop Elements 12 and Premiere Elements 12 (for MAC, EN version). Order went through but finally order was cancelled as Adobe Store was unable to approve. Subsequently order was cancelled. did anybody experience the same issue and how to

Have ordered Photoshop Elements 12 and Premiere Elements 12 (for MAC, EN version). Order went through but finally order was cancelled as Adobe Store was unable to approve. Subsequently order was cancelled. did anybody experience the same issue and how to proceed.

Hi there
Please check with your credit card issuer to see why payment is not being approved. When this is resolved you should be able to place a new order.
Thanks
Bev

Issue with live playback while editing - Premiere Elements 10

Hi there, It's been a while since I used Premiere, and decided that I would make a video. I've copied all of the media across and started editing the clip. I dragged the first clip onto the timeline and clicked the play button so I could find where I wanted to make the first cut. And there was no video, just a still frame from where the marker was. If I click the live playback area, it pauses the video and updates the still. I have tried updating the software to see if it was a bug that had been patched, but it's still there. I've never had this issue before, and would appreciate any help you guys could lend.
Thanks in advance,
-Chris.
Extra info:
OS: Windows 7 home premium 64 bit
Premiere version 10.0 (20110902.mol11.b123.280463)
Project settings [email protected] FPS, dslr preset in PAL
I'm working with mp4 files from my gopro.

I've been reading this with interest because I'm having the same issue since updating the nVidia drivers at the end of November. There is a conflict that is NOT resolved by completely uninstalling and rolling the drivers back.
Previews just will not display in the monitor in Adobe Premiere Elements 11. Audio is fine.
Clicking on the monitor window allows me to view the frame, and I can advance the frames one at a time and view them, but when I select 'Play' I just get a blank screen.
NOTE: SAME FILE AND SOFTWARE work fine on roommate's GTX550 with nVidia drivers from Jan 18 2013.
I'm running NVIDIA GeForce GTS 240,
Win7 64-Bit OS;
2.93 gigahertz Intel Core i7 870;
12 GB RAM;
Board: Dell Inc. 0G3HR7 A00 Serial Number: ..CN736040BU01GG. Bus Clock: 133 megahertz
BIOS: Dell Inc. A05 07/08/2010;
ASUS VE276 [Monitor] (27.2"vis, s/n B1LMTF048504, January 2011).
Up until the last driver update everything worked great.

Premiere Elements 10 Issue

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