Premiere Elements 10 shuts down when I add video

I recieve this when I try adding video:
Adobe Premeiere Elements 10 has stopped working
Problem signature:
Problem Event Name: BEX64
Application Name: Adobe Premiere Elements.exe
Application Version: 10.0.0.0
Application Timestamp: 4e5ffe8b
Fault Module Name: mc_demux_mp4.dll
Fault Module Version: 8.5.0.53657
Fault Module Timestamp: 4e2f89c6
Exception Offset: 00000000000109a9
Exception Code: c000000d
Exception Data: 0000000000000000
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: b608
Additional Information 2: b6082047a37686835a76b1c8f5561c52
Additional Information 3: eb80
Additional Information 4: eb808b455ffa4176f8e18cbd1a33a650
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Any idea what is going on?

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This is a user to user forum, not Adobe support... you will have to wait for another user who is able to help you reads and replies

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