Premiere Elements 10 will not burn a DVD. It stays at 99 percent and will not complete the burn.

New HP 1107c. Cannot burn a DVD with Premire Elements 10 64 bit. Works OK on a 64 bit Dell. Could this be a DVD hardware problem ? Turned off all Microsoft services via msconfig, disabled virus and spyware software, but still hangs at 99 percent burn

You will find best advice over on the video forum. Most of us here are photographers.
Click on the link below and copy and paste your question again. Good luck.
Video questions: Click here for Premiere Elements Forum

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Premiere elements 11 does not recognize the external ASUS Blu-ray burner

Premiere elements 11 does not recognize the external ASUS Blu-ray burner

More on what Hunt talked about...
Things and Software to AVOID when authoring/burning a disc... says Encore, but also applies to Premiere Elements and disc burning
Start --> http://forums.adobe.com/thread/608660
#2 has WHY Explained http://forums.adobe.com/thread/607390
Plus http://forums.adobe.com/thread/562941
And a solution... to try even if you do not have the problems described above
Set your DVD output to a folder on your hard drive and then use the FREE http://www.imgburn.com/index.php?act=download to write files or folders or ISO to disc for DVD or BluRay (send the author a PayPal donation if you like his program)

Premiere Elements 12: Rendering not on the exact frames

I'm using Premiere Elements 12 and cutting MOV files in most cases.
Now I detected that PE isn't rendering always correctly: In some cases the rendered file shows at the end of a clip 1 more frame than in it shows in the cutting window.
Meaning: The original MOV clip contains 2 scenes. I import the MOV file into my PE12 project and put it into the cutting window.
Then I'm moving the viewing bar of the cutting window exactly to the end of scene 1 and click "cut".
When I separate both scenes in the cutting window, PE12 show exactly the result I want to get: scene 1 ends with the last frame of scene 1, scene 2 starts with the first frame of scene 2.
Then I delete scene 2 and render scene 1 to a MP4 file.
When viewing the result file in any player (e.g. Windows Medie Player, VLC, Quicktime), all these players show at the end of scene 1 the first frame of the original scene 2.
Again: even if I couldn't see this first frame of scene 2 in the cutting window!
So the cutting window doesn't show EXACTLY the result I will get!
I already tries different ways of importing the original MOV files, different codecs and so on - nothing helped.
In roughly 50% the cuts of the final file are like planned, the other 50% of cuts show one frame too much at the end of a scene.
Problem: In a lot of cases the scenes are already very short, so I can't give always "one frame plus" before I cut: sometimes I really need every single frame.
And I can't believe that a programm like Premiere Elements should not be able to cut exactly at the frame where it is supposed to!
So does anyone have a clou what I'm doing wrong?
Or this this a knows issue of PE?
Thanks in advance!

Dear ATR,
I now found some time to check this out.
Let me describe exactly what I'm doing:
Source file is a MOV file full HD.
Drag & drop it onto the timeline.
Set half frame option (is it called "field"?) to "reduce flickering" - because if I don't (default option: "none"), the rendered result is not that stable, meaning the picture is totterling a little. Is this normal? Could this setting cause the trouble with the last frame at cutting/rendering?
Switched Timeline to frame display instead of timecode.
By the way: this CTRL + clicking the area above the Timeline doesn't work ...
Moved the Timeline bar with the arrow keys to the position where I want to cut; the Monitor Window above the Timeline showed the first frame of scene 2. Doublechecked by moving the cursor with the arrow keys one frame forward and back again to really got the right position (twice). Clicked "cut" icon on Timeline.
Repeated the same at the end of scene 2 - the Monitor showed the first frame of scene 3.
Moved scene 2 to another position on the Timeline with the mouse (drag & drop).
Checked cuts on the timeline: scene 2 showed the first and last frame as it should.
Repeated all this with 10 scenes from the original MOV file, brought all of them into a new position and thus order.
Deleted the rest of the original MOV file from the timeline.
Put the 10 scenes together, placed them at the left side of the Timeline.
Rendered the result.
Settings: AVCHD - MP4
PAL, 1920 x 1080 px, 30 fps, Widescreen 16:9, Profile: High, Level: 5.0
rendern with max depth: "no"
VBR, 2-path
target: 15 mbps
max: 25 mbps
Audio; AAC, stereo, 48 Khz, Quality: high, 160 kbps
Priority: Bitrate
The result file showes on 4 of 10 scenes that one frame too much at the end of the cut scene.
And it always happens at the same scenes, not randomly!
So it does not depend if I'm viewing frames or timecode in the Timeline. Surprise!
But what I detected: When I'm using a "new project", this issue does not occur!!!
So I looked at the project settings: The "new project" I let the default settings be, because it I should import a file and drag this to the Timeline, the software would give me a message if the project settings should not match.
Default settings are: NTSC-ADCHD-AVCHD 1080p60.
But what I normally do is using a template file with all my intro, outro, audio, logo and so on, copy that *.prel file where I want to edit it, rename it and then open this copied prel file. Here I the project settings show:
HD 1080i, 25 fps, 1920 x 1080 (I guess I once selected this under PAL because there is no PAL 1080p25 oder 30, just 1080p50). And I'm from Germany, so I chose PAL instead of NTSC ...
So I guess this makes a difference - even if I do not have a clue, why.
Big question now: How can I chance my project settings in my template file without making it anew?
Because I cannot copy all the objects from one project to another, right? At least I never managed to do so...
To built the template anew would take about 6 hours, and on this basic template are based 6 more templates for special formats. So makeing all templates anew would cost me up to 2-3 days!!!
So I really hope for a better solution
Kind regards,
Lutz

Installation of Premiere Elements 12 does not complete

I received Premiere Elements for Christmas and have spent a few sessions trying to install it on my Windows PC. All of the files are loaded into program files and the installation is completed, but when I go to run the actual program, it cannot start and I get the error code "0xc000007b" and it immediately closes.
I have installed, un-installed, re-started my computer, installed into both regular program files and program files x86, shut down computer, turned off firewall, deleted temp files, and a few other things.
At this point I am ready to return the product as this has been a lot of wasted time and effort.

do you have a 64 bit os?

Photoshop Elements 5 "Could not complete the Photomerge Panorama command because of a disk error"

It was working fine just yesterday! And only the photomerge is affected, the rest of the program works great...I turned off my computer after I receieved the error message and ran a disk check, but it found nothing wrong with my hard drive. So what gives? Do I need to reinstall? Is there some sort of update I need to install to make it compatable with Windows 7? (There was a similar update a few years back for Windows Vista users)
True, I mostly use CS5 now, but I still keep Elements 5 around because being able to manually place pictures into a panorama and retry rather than having Photoshop spit out two separate pano's stacked on top of each other is MUCH more convienient.

Well cn you try running the program in admin mode. Go to
C:\Program Files (x86)\Adobe\Photoshop Elements 5
There find PhotoshopElementsEditor file and right click on it, and select "Run as Administrator".
See if it works.

Dvd burned in premiere pro cc does not fill the screen. Desire a 4:3 aspect ratio

I am using premiere pro cc. I burned a dvd several times,trying different presets. On each occasion the dvd never fills the screen. It does not lool like letterbox ( 16 x 9 ). There is space all around the picture / video. Need assistance fast,project is already late.Thanks in advance.
Theo Smith

I sent the screenshot via an e-mail attachment. I wasn't aware that
attachments could not be forwarded this way. I will send it again. First time
I've utilized this service.
In a message dated 3/8/2015 10:15:23 A.M. Eastern Daylight Time,
[email protected] writes:
Dvd burned in premiere pro cc does not fill the screen. Desire a 4:3
aspect ratio
created by Peru Bob (https://forums.adobe.com/people/Peru+Bob) in Adobe
Media Encoder (AME) - View the full discussion
(https://forums.adobe.com/message/7264779#7264779)

Premiere elements 11 does not recognize blu ray burner

Purchased Pawtec external blu ray burner. Premiere elements 11 recognizes it as a dvd burner but not a blu ray burner. How can I fix this?

Long160
There is no burn to folder for Blu-ray in Premiere Elements (any version), so we cannot use that escape route. What has been used in the past as a workaround for this "no burn to folder for Blu-ray" is creating a Blu-ray disc image with Premiere Elements in conjunction with a virtual Blu-ray burner with a virtual BD-RE disc. I have written about that in the following blog post
http://www.atr935.blogspot.com/2013/11/pe12-disc-imagephantom-burner-pe.html
But, as for the Pawtec external Blu-ray burner being recognized in the Premiere Elements 11 burner location in burn to Blu-ray,
a. you may just have an external Blu-ray burner that is not compatible with Premiere Elements
b. you could try for a Premiere Elements 11 uninstall/reinstall going the route of Deactivation with in the program (Help Menu/Deactivate), uninstall via regular Control Panel route, ccleaner run through (https://www.piriform.com/ccleaner), reinstall.
Have you tried another USB port? Does the Blu-ray burner require one or two USB connections to have enough power for functioning?
Also, do you have all you operating system updates?
More later.
ATR

Adobe premiere Elements 12 will not open editor

I had Adobe Premiere Elements 11 on my laptop and worked fine. Decided to upgrade to Elements 12 and did but version 12 will not open editor, says sign in, I sign in but no editor. Organizer opens and loaded my Photos and videos. I purchased full retail version for download. My laptop runs windows 8.1 and has an Intel Core i5 dual core processor and 4GB ram.

actll
Have you gone to Computer/Manager/Event Viewer/Windows Logs/Applications and looked for error entries that appear to be associated with this problem?
Did you purchase Photoshop Elements 12 as well as Premiere Elements 12, and does Photoshop Elements 12 Full Editor open whereas Premiere Elements 12 will not open to its Expert or Quick workspaces?
You have probably tried it, but can you open to the Premiere Elements workspaces from the Elements Organizer workspace?
More later.
ATR

Premiere Elements 12 will not start a new project

I loaded Premiere Elements 12 on my...
64bit HP Laptop Dv7
Intel core i7
Windows 7
Radeon Graphics (HD 6770m)
updated Quicktime
updated display drivers as requested when first installed.
reloaded PE 12
Started PE12 but when i click Video Editor and then select New Project the button shows the purple and black lines for about a minute and then stops and nothing happens
I have almost given up. I have been trying to load this program on my pc for 5 days. Nothing but problems. I have asked pc gurus at work and no one has a clue what could be wrong.
Why will Adobe Premiere Elements 12 not start on my laptop?
by the way there is no BadDrivers.txt file to delete that i can find...
Does anyone have a clue as to why the application would not start?

Rotary
It is late where I am so I will give you some things to work on.
Premiere Elements does not fare well with 2 video cards/graphics cards. Have you disabled the Intel and observed the consequences?
Determine if the problem is there with and without the antivirus disabled.
BadDrivers.txt file
Local Disk C
Program Data
Adobe
Premiere Elements
in the Premiere Elements Folder will be one file and some folders. You do not want the folders or what is in them. You want that file which is the BadDrivers.txt file. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path shown. Be aware that after you open the program again after the file deletion, the program will generate a new BadDrivers.txt file but by that time the problem should be gone (hopefully).
I would probably be going after the Adobe Premiere Elements Prefs file -
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists.
Better yet....check out the information in the following blog posts
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
We will be watching for your progress in the light of day.
Thank you.
ATR

Premiere Elements 12 will not run after installing on my HP laptop with Windows 7.

Premiere Elements 12 will not run after installing on my HP laptop with Windows 7. HOWEVER, PE11, PE10 & PE 9 all run without a problem. I contacted HP, and there are NO NEW or ADDITIONAL video drivers available from HP.
I have NEVER had a problem running ANY software on this laptop -- except for PREMIERE ELEMENTS 12!

Premiere Elements 12 will not run after installing on my HP laptop with Windows 7. HOWEVER, PE11, PE10 & PE 9 all run without a problem. I contacted HP, and there are NO NEW or ADDITIONAL video drivers available from HP.
I have NEVER had a problem running ANY software on this laptop -- except for PREMIERE ELEMENTS 12!

Adobe Premiere Elements 13, will not display video picture, audio only. My video format is listed as compatible with Adobe.

Adobe Premiere Elements 13, will not display video picture, audio only. My videois listed as compatible with Adobe.

douglass
On what computer operating system is your Premiere Elements 13 running? Have you updated 13 to 13.1 yet using an opened project's Help Menu/Updates?
If not, please do so.
You have not given us enough information with which to help you.
What are the properties of your source file that is presenting in the project with audio but no video?
Quickest way to gain that information is from brand/model/settings of the camera that recorded the video.
I am looking for
video compression
audio compression
frame size
frame rate
interlaced or progressive
file extension
pixel aspect ratio
What does the file's thumbnail look like in Project Assets after it is imported....thumbnail with no image (gray), thumbnail with only an audio icon
within it, or other? On the Timeline, what do you see represented in Video 1....nothing as opposed to Audio 1 where you see the audio portion of
the file?
Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 13/13.1? Are you running the programs as
administrator?
Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card?
Let us start here. Based on your reply details, we will customize troubleshooting strategy for you.
Thanks.
ATR

Premiere Elements 12 will not allow me to add any more 'Default Text'

Premiere Elements 12 will not allow me to add any more 'Default Text'. Being using it fine up until today! Created over 80 words so far for subtitles but for some reason it wont allow me today!!!

Dave
Thanks for the follow up. Interesting result.
What is the specific Music Score that you used in the Premiere Elements 12/12.1 Mac Soundtrack that was limiting you in the number of words that could be included as text in the project's opened Titler?
Please confirm
a. Working in Expert workspace or Quick workspace?
and
b. Was the 12.1 Update in effect before and after you observed that the Music Score soundtrack removal resolved the issue of number of words limit in the Titler?
and
c. Did the Titler problem exist if you replace the Music Score soundtrack with a non Music Score music file?
and
d. If you moved the Music Score soundtrack to one of the numbered Audio Tracks, did the Titler problem exist?
If you have no Music Score soundtrack in the project, create your title of 80 plus words in the Titler, close the Titler, and then bring the Music
Score soundtrack to the project's Soundtrack, does that strategy work for you?
The above information will help me to think about what happened in your case and give me more insight into how to prevent it happening to
you in future projects.
Thanks.
ATR

Premiere Elements 13 issue with the mouse on When I select a clip of video and move to a different place in my time line, Premiere Elements 13, will not release the clip rom the mouse. The clip follows my mouse movements and goes to other places in my

Premiere Elements 13 issue with the mouse on MAC OSX Yosemite 10.10.1
When I select a clip of video and move to a different place in my time line, Premiere Elements 13, will not release the clip from the mouse.
The clip follows my mouse movements and goes to other places in my time line.
I try to delete these extra insertions, but the mouse will not release the clip.
Action I’ve taken: I’ve re-installed Premiere Elements 13. Problem remains.
This issue has consumed too much of my time and does not go away. It ruins my video.
Help please.
Thanks

I tried using the Guest Account on my Mac. In the Guest Account, Illustrator works perfect!
Then I started wondering what processes (tools/tweaks) I run by default on my account. Turned out the problem was called by a little background tool called RightZoom. RightZoom let's the green 'zoom' button always maximize your current window.
So thanks! Problem solved!

Adobe premiere elements 12 will not open keeps crashing

I am on a mac using osX 10.8.5 and my program will not open. It just keeps crashing. i have tried shutting down my computer several times but it will not work. The Organizer seems to to work but not the Video editor and it shuts down when i click "new project" any ideas anyone?
i'm on version 12

Hi Jacquima,
Welcome to Adobe Forums.
It seems like Premiere Elements 12 is not activated properly.
Please open the finder window and click on go and choose computer.
Navigate to the below path then
MacHD>Library>Application support>Adobe
Rename the files SLstore and Slcache to Slstore.old and Slcache.old respectively.
Launch Premiere elements 12 again it will prompt you to enter your Adobe id and password and then the serial number.
By following the above steps you will have to reactivate your Adobe products. Make sure you have no other Adobe product.
If you have any other adobe product installed make sure you have the serial number for that.
Thanks

Premiere Elements 12 will not run after install

Long time Premire and Premiere Elements user. Had been using PE 9 earlier this week. Yesterday purchased PE 12. Before even downloading, to avoid any potential conflicts, I uninstalled PE 9, then installed PE12. After reboot, I attempted to launch the application. it fails.
Based on http://forums.adobe.com/message/6329465#6329465 I did not find any prefs files, but removed (both) 12.0 directories in an attempt to help things along. Nothing.
When I attempt to launch PE 12, "create new project" it just hangs. This is the dump from Windows in the "stopped working" dialog box:
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          ADOBE PREMIERE ELEMENTS.EXE
Application Version:          12.0.0.0
Application Timestamp:          523cd4d5
Fault Module Name:          dvamarshal.dll
Fault Module Version:          11.0.0.0
Fault Module Timestamp:          523cc62d
Exception Code:          c0000005
Exception Offset:          0000000000034961
OS Version:          6.1.7601.2.1.0.768.3
Locale ID:          1033
Additional Information 1:          5a5c
Additional Information 2:          5a5c7f2099c49d46ef167594373b054c
Additional Information 3:          e2a1
Additional Information 4:          e2a18ccc946fae77ae70bd7ffb1dd642
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Help is greatly appreciated. I have a project I need to edit and post today if possible. Would like to get this working ASAP.
WIn 7 Home Premium, 64-bit, 8 GB RAM. Nothing else actively running save Chrome at time of repeated failures.
Thanks in advance

Caleb
Thanks for letting us know of the outcome of your contact with Adobe.
I do not work for Adobe nor am I affliated with it in any way. Just a user in a user to user forum.
In my troubleshooting of various Premiere Elements has have not yet run into a connection between the dvamarshal.dll and the computer's video card/graphics card. But, video card/graphics card compatibility issues can cause the type of problems that you see in the program.
What video card/graphics card does your computer use? Under Device Manager/Display Adapters/, do you see only one card listed or two? Assuming that the card(s) are up to date, then please try the following. We are going to delete the BadDrivers.txt file for Premiere Elements 12. In Windows 7, 8, or 8.1 64 bit, it can be found
Local Disk C
Program Data
Adobe
Premiere Elements
and in the Premiere Elements Folder is the BadDrivers.txt file that you delete. In this Premiere Elements Folder are folders besides this BadDrivers.txt file. You do not want anything in the folders in the Premiere Elements Folder, only the file named BadDrivers.txt file. (When you open a new project, the program will generate a new BadDrivers.txt file and hopefully all will be resolved.) Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
The rationale behind the above approach is explained in the following older thread (post 10). BadDrivers.txt deletion has proven to be a life saver for those with display issues in 9 as well as later versions.
http://forums.adobe.com/thread/732067
About reverting to Premiere Elements 9.0/9.0.1....
We can get tryout files for 9 from the following web site, and you can insert your purchased serial number in them....
http://prodesigntools.com/photoshop-elements-9-premiere-elements-9-direct-download-links.h tml
You have to read the instructions very carefully so that you do not get hit with an Access Denied message.
But, we need to get your purchased serial number. If you registered Premiere Elements 9 with Adobe, you should be able to see it at http://www.adobe.com under "My Products".
Please review and consider the above and then we can decide what troubleshooting strategy needs to be developed.
Thanks.
ATR

How can I get past dialog box that wants my country/region? Premiere Elements 13 will not open!!!

Cannot get past the country/region dialog box because the list will not allow me to select the United States as the place where I live. The list is too long and no way to get to the bottom to select the United States!!! I can't get into Premiere Element 13.

TNDOGGER888
Thank you for the reply.
Let us start with
1. Is the computer operating system Windows 7, 8, or 8.1 64 bit? If it is and you are installing Premiere Elements 13, then the program files will go by default to Local Disk C/Program Files/Adobe/Adobe Premiere Elements 13 as the default location. If you have a computer that is using other than Windows 7, 8, or 8.1 64 bit, then it will not. Another question is, when your drives were set up, was the SSD drive designated the C drive?
2. From what you wrote, I understood that you were using your installation files or installation disc to install the program, but were getting stopped very early in the installation process because you could not set the country/language. Typically that setting is done while you are starting the installation. One of the early dialog boxes that you get in that process is named Choose Setup Language (or something like that). That is where I believed you could not set the country/language. Is that the place to which you were referring or some place else?
3. You do not need to uninstall Premiere Elements 10 to install and run Premiere Elements 13. Just use one program at a time.
Typically 32 bit applications in a 64 bit computer operating system run in the 32 bit compatibility mode of the 64 bit system. And, these 32 bit applications program files will be in Program Files (x86) Folder. The 64 bit applications program files would be in Program Files. With regard to Premiere Elements 10, some of its files may be found in Program Files and Program Files (x86).
But, the main focus now is getting Premiere Elements 13 installed to the default location on the Local Disk C/Program Files/Adobe/Adobe Premiere Elements 13 during the installation process after you designate the country/language and are given a country dependent NTSC or PAL system with which to work.
From a quick look at 13 installation on Windows 7 64 bit, the first installation dialog that mentions language with country implications is
This is for Premiere Elements 13 on Windows 7 or 8.1 64 bit. Since you say that the United States is further down the list in your case, I suspect this is not the place where you are having problems. Note the default location in this Options dialog. Did you leave that as is or change it to something else?
Are you having these issues when you get to the Sign In dialog or some place else?
Please consider and then let us decide what next.
Many thanks for the follow up. Appreciated.
ATR

Premiere Elements 10 will not burn a DVD. It stays at 99 percent and will not complete the burn.

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