Premiere Elements 10 will not install PC

I am trying to install this but when I click the install a windows pops up stating windows installer Windows ® Installer. V 5.0.7600.16385 etc.. then nothing happens and program does not install.

Are you installing onto a 32-bit, or 64-bit version of Windows?
Are you installing from physical media, or from a download?
If media, did you get Photoshop Elements bundled with PrE?
If media, which disc are you installing from?
For general Adobe program installations, see this ARTICLE.
Adobe also has an area for installation issues. I would also post there, and furnish the answers to the above questions in that post - HERE.
Good luck,
Hunt

Similar Messages

Premiere Elements 10 will not install - msiexec issue?

I have installed Photoshop Elements 10 without a problem. When I try to install Premiere Elements 10 (from the DVD autorun installation menu) the 'choose language' pop up appears then the 'configuring windows installer' window appears and the bar moves across. Then a Windows Installer version 5 pop up appears showing all the windows installer options. It has an 'ok' button at the bottom. When that is clicked the window disappears and nothing is installed. I have tried unregistering and re-registering msiexec (both 32 bit and 64 bit versions) but that did not help. I am using Windows 7 Ultimate 64 bit.

I'm having the same issues with installing premiere elements 10.
i have windows xp sp2, have enough disc space and memory to install the program. i am the only user on the computer with admin privileges
this is what I see when i click on setup.exe on the dvd. see this animated gif for visual: http://i.picasion.com/pic47/578e12bea8e438c33e7baa41cd0a3d82.gif
First the adobe install splash screen pops up. I click on install premiere 10. A popup indicates installshield working. Then finally the msiexec parameter window popups and ends there.
note: ignore the endless loop, the install process just ends with the msiexec popup window.
At first i thought it might be a msiexec issue, according to info i found, i tried to reregister msiexec. typed msiexec /unregister followed by msiexec /regserver but the problem didn't go away
Then I tried updating msiexec to version 3.1 but the new version didn't install. I tried updating msiexec to version 4.5. the new version of msiexec installed, but the same problem remains
a few weeks ago i installed and removed netframe thought that might be a problem, but it wasn't.
I also tried manually typing in msiexec and the msi package on the dvd, but it tells me to use setup.exe
If i install/uninstall something (going through to the start > settings > control panel > add/remove programs) installshield works.
not sure what to do next. i read this thread from the top and mentions the log files in the temp directory, i can't find any of these files.

Premiere Elements 11 will not install in win7 64-bit

I am trying to install Premiere Elements 11 on a Win7 64-bit machine. I did it last year on another machine just like it, but now I get an error message saying it won't work in 64-bit. The license is valid and paid up. Can I get a new link to a fresh install file?

if you follow all 7 steps you can dl a trial here: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
and activate with your serial.
if you have a problem dl'g, you didn't follow all 7 steps. the most common error involves failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).

Premiere Elements 12 will not run after installing on my HP laptop with Windows 7.

Premiere Elements 12 will not run after installing on my HP laptop with Windows 7. HOWEVER, PE11, PE10 & PE 9 all run without a problem. I contacted HP, and there are NO NEW or ADDITIONAL video drivers available from HP.
I have NEVER had a problem running ANY software on this laptop -- except for PREMIERE ELEMENTS 12!

Premiere Elements 12 will not run after installing on my HP laptop with Windows 7. HOWEVER, PE11, PE10 & PE 9 all run without a problem. I contacted HP, and there are NO NEW or ADDITIONAL video drivers available from HP.
I have NEVER had a problem running ANY software on this laptop -- except for PREMIERE ELEMENTS 12!

Adobe Premiere Elements 13, will not display video picture, audio only. My video format is listed as compatible with Adobe.

Adobe Premiere Elements 13, will not display video picture, audio only. My videois listed as compatible with Adobe.

douglass
On what computer operating system is your Premiere Elements 13 running? Have you updated 13 to 13.1 yet using an opened project's Help Menu/Updates?
If not, please do so.
You have not given us enough information with which to help you.
What are the properties of your source file that is presenting in the project with audio but no video?
Quickest way to gain that information is from brand/model/settings of the camera that recorded the video.
I am looking for
video compression
audio compression
frame size
frame rate
interlaced or progressive
file extension
pixel aspect ratio
What does the file's thumbnail look like in Project Assets after it is imported....thumbnail with no image (gray), thumbnail with only an audio icon
within it, or other? On the Timeline, what do you see represented in Video 1....nothing as opposed to Audio 1 where you see the audio portion of
the file?
Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 13/13.1? Are you running the programs as
administrator?
Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card?
Let us start here. Based on your reply details, we will customize troubleshooting strategy for you.
Thanks.
ATR

Premiere Elements 13 issue with the mouse on When I select a clip of video and move to a different place in my time line, Premiere Elements 13, will not release the clip rom the mouse. The clip follows my mouse movements and goes to other places in my

Premiere Elements 13 issue with the mouse on MAC OSX Yosemite 10.10.1
When I select a clip of video and move to a different place in my time line, Premiere Elements 13, will not release the clip from the mouse.
The clip follows my mouse movements and goes to other places in my time line.
I try to delete these extra insertions, but the mouse will not release the clip.
Action I’ve taken: I’ve re-installed Premiere Elements 13. Problem remains.
This issue has consumed too much of my time and does not go away. It ruins my video.
Help please.
Thanks

I tried using the Guest Account on my Mac. In the Guest Account, Illustrator works perfect!
Then I started wondering what processes (tools/tweaks) I run by default on my account. Turned out the problem was called by a little background tool called RightZoom. RightZoom let's the green 'zoom' button always maximize your current window.
So thanks! Problem solved!

Premiere Elements 11 will not open Projects

I had to rebuild my Win 7 PC. Now Premiere Elements 11 will not open Projects saying that the file types are not supported. It will not open raw DV files either.

Henry Clayton
Along with Premiere Elements 11 on Windows 7 (presumed 64 bit), do you have the latest version of QuickTime installed? Are you running Premiere Elements 11 as Run As Administrator or from a User Account with Administrative Privileges?
Can you open a new project?
When you rebuilt your Window 7, did the source media that went into the existing projects remain in the same save locations with the same file names as before the rebuild?
How are you opening these project.prel files that I am understanding that you created in version 11 before the Windows 7 rebuild?
What is the nature of these "raw DV files" to which you refer? Are these DV AVI standard or widescreen files from a capture firewire into the Premiere Elements Capture Window?
Let us start here and then we can decide what next.
Thanks.
ATR
Add On...I did not see SG's and your posts until after I had posted mine.

Adobe premiere Elements 12 will not open editor

I had Adobe Premiere Elements 11 on my laptop and worked fine. Decided to upgrade to Elements 12 and did but version 12 will not open editor, says sign in, I sign in but no editor. Organizer opens and loaded my Photos and videos. I purchased full retail version for download. My laptop runs windows 8.1 and has an Intel Core i5 dual core processor and 4GB ram.

actll
Have you gone to Computer/Manager/Event Viewer/Windows Logs/Applications and looked for error entries that appear to be associated with this problem?
Did you purchase Photoshop Elements 12 as well as Premiere Elements 12, and does Photoshop Elements 12 Full Editor open whereas Premiere Elements 12 will not open to its Expert or Quick workspaces?
You have probably tried it, but can you open to the Premiere Elements workspaces from the Elements Organizer workspace?
More later.
ATR

Adobe Photoshop Elements 13 will not install on my desktop computer. It does install on my laptop. Both computers are running Windows 8.1 64 bit Pro. What is the solution?

Adobe Photoshop Elements 13 will not install on my desktop computer. It does install on my laptop. Both computers are running Windows 8.1 64 bit Pro. What is the solution?

why won't it install? ie, do you see an error message?
if you have no idea, check the installation logs - Troubleshoot with install logs | CS5, CS5.5, CS6, CC

Photoshop Elements 9 will not install.

I have installed Photoshop Elements 9 several times, and it does not complete installation. It loads about 80% of the files, then at the point of placing an desktop icon, the softwarw rollback. My operating system is Windows 7 64 Ultimate. My computer system includes AMD Phenom II X4 810, 8 GB RAM, GeForce NVIDIA 9600 GT (IRQ 18) and GeForce NVIDIA 8400 GS (IRQ 19). I tried to disconnect the second graphics card - no help. I have manually removed Photoshop Elements 9 from the registry and reinstalled - no help. The error status is 1603. When installing, I closed all Adobe software, anti-virus software, and Windows Firewall. I contacted Adobe customer service several times - no help.

Hello Mylenium, I tried everything in the Error 1603 | Install site that you sent me. And, still the installation of the PhotoShop Elements 9 rollback and will not install. What is next? Thank you, Paul
Date: Tue, 1 Jan 2013 03:30:11 -0700
From: [email protected]
To: [email protected]
Subject: Photoshop Elements 9 will not install.
    Re: Photoshop Elements 9 will not install.
    created by Mylenium in Downloading, Installing, Setting Up - View the full discussion
Check this, perhaps it may give you some ideas: Error 1603 | Install Mylenium
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Premiere Elements 12 will not allow me to add any more 'Default Text'

Premiere Elements 12 will not allow me to add any more 'Default Text'. Being using it fine up until today! Created over 80 words so far for subtitles but for some reason it wont allow me today!!!

Dave
Thanks for the follow up. Interesting result.
What is the specific Music Score that you used in the Premiere Elements 12/12.1 Mac Soundtrack that was limiting you in the number of words that could be included as text in the project's opened Titler?
Please confirm
a. Working in Expert workspace or Quick workspace?
and
b. Was the 12.1 Update in effect before and after you observed that the Music Score soundtrack removal resolved the issue of number of words limit in the Titler?
and
c. Did the Titler problem exist if you replace the Music Score soundtrack with a non Music Score music file?
and
d. If you moved the Music Score soundtrack to one of the numbered Audio Tracks, did the Titler problem exist?
If you have no Music Score soundtrack in the project, create your title of 80 plus words in the Titler, close the Titler, and then bring the Music
Score soundtrack to the project's Soundtrack, does that strategy work for you?
The above information will help me to think about what happened in your case and give me more insight into how to prevent it happening to
you in future projects.
Thanks.
ATR

Premier elements 10 will not install!!

Premier elements 10 will not install on my Mac. Installing from disk. I get a bunch of words starting with Warning:DW031: To me it is all just junk and unhelpful. I followed the contact customer support link and it leads me to the most useless web site I have ever encountered. Why is this so frustrating? How do I get past this? It has already cost me hours of frustration. I have a screen shot of the installation status error page but nowhere to send it. BTW, photoshop elements loaded just fine on this computer. HELP!!

Googling DW031 shows many similar and/or helpful items. This one includes a link to Adobe's Official Response. See if that solves it for you.
http://feedback.photoshop.com/photoshop_family/topics/premiere_elements_cannot_install_pre miere_elements_10_on_mac_os
Cheers,
Neale
Insanity is hereditary, you get it from your children

Premiere elements 11 will not let me import and photo's or video. None of my hard drives are shown

premiere elements 11 will not let me import and photo's or video. None of my hard drives are shown

This is what I am getting
[img]http://beakertrooper.smugmug.com/Other/****/i-mS9Njbj/0/M/Screen%20Shot%202013-04-19% 20at%201.34.21%20PM-M.jpg[/img][/url]
Then
][img]http://beakertrooper.smugmug.com/Other/****/i-Z39dq7w/0/M/Screen%20Shot%202013-04-19%20at% 201.34.47%20PM-M.jpg[/img][/url]
But if I have my Ipod Touch pluged in it will show up as the only hard drive

Elements 12 will not install on my computer

Elements 12 will not install on my computer. It says it was not acitvated at the place where it was purchased. Place where purchased would not take as a return because it shows it has already been activated.

Hi R. Haynes
Welcome to Adobe Forums.
Please provide the serial number through private message so that i can decode it.
Thanks

Premiere Elements 12 will not run after install

Long time Premire and Premiere Elements user. Had been using PE 9 earlier this week. Yesterday purchased PE 12. Before even downloading, to avoid any potential conflicts, I uninstalled PE 9, then installed PE12. After reboot, I attempted to launch the application. it fails.
Based on http://forums.adobe.com/message/6329465#6329465 I did not find any prefs files, but removed (both) 12.0 directories in an attempt to help things along. Nothing.
When I attempt to launch PE 12, "create new project" it just hangs. This is the dump from Windows in the "stopped working" dialog box:
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          ADOBE PREMIERE ELEMENTS.EXE
Application Version:          12.0.0.0
Application Timestamp:          523cd4d5
Fault Module Name:          dvamarshal.dll
Fault Module Version:          11.0.0.0
Fault Module Timestamp:          523cc62d
Exception Code:          c0000005
Exception Offset:          0000000000034961
OS Version:          6.1.7601.2.1.0.768.3
Locale ID:          1033
Additional Information 1:          5a5c
Additional Information 2:          5a5c7f2099c49d46ef167594373b054c
Additional Information 3:          e2a1
Additional Information 4:          e2a18ccc946fae77ae70bd7ffb1dd642
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Help is greatly appreciated. I have a project I need to edit and post today if possible. Would like to get this working ASAP.
WIn 7 Home Premium, 64-bit, 8 GB RAM. Nothing else actively running save Chrome at time of repeated failures.
Thanks in advance

Caleb
Thanks for letting us know of the outcome of your contact with Adobe.
I do not work for Adobe nor am I affliated with it in any way. Just a user in a user to user forum.
In my troubleshooting of various Premiere Elements has have not yet run into a connection between the dvamarshal.dll and the computer's video card/graphics card. But, video card/graphics card compatibility issues can cause the type of problems that you see in the program.
What video card/graphics card does your computer use? Under Device Manager/Display Adapters/, do you see only one card listed or two? Assuming that the card(s) are up to date, then please try the following. We are going to delete the BadDrivers.txt file for Premiere Elements 12. In Windows 7, 8, or 8.1 64 bit, it can be found
Local Disk C
Program Data
Adobe
Premiere Elements
and in the Premiere Elements Folder is the BadDrivers.txt file that you delete. In this Premiere Elements Folder are folders besides this BadDrivers.txt file. You do not want anything in the folders in the Premiere Elements Folder, only the file named BadDrivers.txt file. (When you open a new project, the program will generate a new BadDrivers.txt file and hopefully all will be resolved.) Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
The rationale behind the above approach is explained in the following older thread (post 10). BadDrivers.txt deletion has proven to be a life saver for those with display issues in 9 as well as later versions.
http://forums.adobe.com/thread/732067
About reverting to Premiere Elements 9.0/9.0.1....
We can get tryout files for 9 from the following web site, and you can insert your purchased serial number in them....
http://prodesigntools.com/photoshop-elements-9-premiere-elements-9-direct-download-links.h tml
You have to read the instructions very carefully so that you do not get hit with an Access Denied message.
But, we need to get your purchased serial number. If you registered Premiere Elements 9 with Adobe, you should be able to see it at http://www.adobe.com under "My Products".
Please review and consider the above and then we can decide what troubleshooting strategy needs to be developed.
Thanks.
ATR

Premiere Elements 10 will not install PC

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