Premiere Elements 11.0 has encountered an error.

I have installed it three times and re-downloaded for the third time. Everything was closed..... Any clue?
Premiere Elements 11.0 has encountered an error.
[/PerforceRoot/PRE11/premiere/elements/mac/main/MediaCore/ASL/Foundati on/Make/Mac/../../Src/DirectoryRegistry.cpp-283]
I just downloaded this on May11, 2013! Not very happy.

Duplicate post http://forums.adobe.com/thread/1210099 with links in the other post that you need to read, and answer
A Moderator needs to lock one of the message threads

Similar Messages

On my Mac, after the installation i get this error when i start - Premiere Elements 13.0 has encountered an error. [/Adobe/pre/main/MediaCore/ASL/Foundation/Make/Mac/../../Src/DirectoryRegistry.cpp-283] any ideas how to fix this

On my Mac, after the installation i get this error when i start - "Premiere Elements 13.0 has encountered an error. [/Adobe/pre/main/MediaCore/ASL/Foundation/Make/Mac/../../Src/DirectoryRegistry.cpp-283]"
any ideas how to fix this, i don't know or haven't faound out how to contact Adobe supporet....

Here's the contact link for Adobe support. It's just three clicks from the site's home page.
Contact Customer Care

"Premiere Elements 9.0 has encountered and error. [..\..\Src\EMS\WSEMSUtil.cpp.-602]"

"Premiere Elements 9.0 has encountered and error. [..\..\Src\EMS\WSEMSUtil.cpp.-602]"
Is the exact error message i get after i tried to reinstall my copy of Adobe Premiere Elements 9.0 because of problems with creating/loading any projects. How can I fix this issue as a second reinstall hasnt worked?
Thanks,
Xynos

Xynos
I am not familiar with that error message either. You originally posted on November 30, 2013. It is now December 8, 2013. Has your issue been resolved yet? If not, then I would offer the following troubleshooting scheme based on what you have written.
1. Open a project. Go to Help Menu/Deactivate and Deactivate. Close out of there.
2. Uninstall Premiere Elements 9 via the usual Control Panel Route.
3. Run the computer through the ccleaner (regular cleaner and registry cleaning parts).
4. Reinstall Premiere Elements 9 with antivirus and firewalls off.
5. Reinstall the Premiere Elements 9.0.1 Update.
Is the problem resolved.
We may have to look deeper into your original reasons for troubleshooting the program
i tried to reinstall my copy of Adobe Premiere Elements 9.0 because of problems with creating/loading any projects.
We may need to distinguish between damaged projects versus a program that has become non functional.
Please review and do not hesitate to ask for clarification on anything written.
Thank you.
ATR
Add On...If there is any indications of a problem with Premiere Elements 9.0/9.0.1 Elements Organizer 9 we can look into deleting its settings file and/or creating a new catalog. But, I do not see any indications for this at this time.
You might find this Adobe document on damaged projects of interest.
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html

Premiere Elements 8 - Online services encountered an error

Running Premiere Elements 8 on Windows Vista 64 bit and everytime I try to export to YouTube I get an error:
I'm connected to the Internet just fine over a high-speed connection, I have a YouTube account and have uploaded many other videos before, but this is the first time I've tried it with Premeire Elements. I've tried restarting both Premiere and my entire computer, but still get this error. Here are the setting that I am using to export to YouTube ... default settings in Premiere Elements 8.
Any thoughts?

Have you gone to Edit/Preferences and refreshed the online settings?
If that doesn't work, it could be YouTube has once again change its settings on us.
Here's the workaround, if that's the case.
http://forums.adobe.com/thread/390608?tstart=0

Premiere elements has encountered an error. [..\..\Src\Core\Preferences.cpp-338] (while launching video editor)

Getting an error while launching Video Editor (either New project or Existing project). However i can launch "Organizer" with no issue.
windows 7 -64bit Core i7
Premiere elements has encountered an error. [..\..\Src\Core\Preferences.cpp-338]
then
-Runtime Error! Program C:\Program Files|A... This application has requested the Runtime to terminate it in an unusual way. Please contact the applications suport team for more information.
then
-Adobe Premiere Elements 11 has stopped working A problem caused the program to stop working correctly, please close the program.

School Board
Thanks for the replies.
I was almost sure the uninstall, ccleaner, reinstall would resolve the problem. But, onward....
Are you working from a school or company network or from an individual home computer?
From your ID and some comments, I think school network.
I suspect the issue is more than resetting the preferences, but let us give that a try to rule it out (or in).
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then
you delete the whole 11.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working
with Folder Option Show Hidden Files, Folders, and Drives enabled so that you can see the complete path cited.
Is the Owner designation in the above path named correctly?
Also, look at disabling the SLCache Folder if you find one as described for 12 in the following
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
To be continued....
ATR

Hello, Why am I getting the following message after I start up my computer: "CAHeadless has encountered an error. [/Adobe/premiere/elements/Release/12/ALL_LANG_12.1/CAHeadless/Make/Mac/../../Src/CAHeadle ss.cpp-683]." Anyone, please solve this for me? Tha

Hello, Why am I getting the following message after I start up my computer: "CAHeadless has encountered an error. [/Adobe/premiere/elements/Release/12/ALL_LANG_12.1/CAHeadless/Make/Mac/../../Src/CAHeadle ss.cpp-683]." Anyone, please solve this for me? Thank you very much!

Hello, Why am I getting the following message after I start up my computer: "CAHeadless has encountered an error. [/Adobe/premiere/elements/Release/12/ALL_LANG_12.1/CAHeadless/Make/Mac/../../Src/CAHeadle ss.cpp-683]." Anyone, please solve this for me? Thank you very much!

Premiere elements has encountered an error (preferences.cpp-353)

Hi guys, trying to get Adobe premiere elements working on a windows domain, will only run for local administrator, logged onto machine locally, not even a full domain administrator.
Any ideas?
Any help would be very very appreciated.

Hi ATR,
I really appreciate you taking the time to reply, sorry for the lack of info in my previous message was pulling hairs out when i wrote that!! I really do appreciate any help you could give with this at all.
Here are the answers to those questions.
1. What version of Premiere Elements are you using and on what computer operating system is it running?
     It is the latest version of Premiere Elements 13, we are trying to get it to install on Win 7 32bit.
2. Are you running the program from a User Account with Administrative Privileges and have you applied Run As
Administrator to the program's desktop icon?
     They are domain based machines, if you log on as local administrator on the machine the software will run, but if you log on as a domain user or even full domain admin it still doesn't load properly we get the error "Premiere Elements has encountered an error. [..\..\Src\Core\Preferences.cpp -353]
3. Is this a "it worked before but not now" or "it never worked before" issue?
     It is new software we have never ran on our network before.
4. Have you deleted the Adobe Premiere Elements Prefs file or the whole Folder in which it exists?
     I did a search of the entire C drive of the machines for the preferences file and couldn't find it to try deleting it.
5. Do you have the latest version of QuickTime installed on the computer with Premiere Elements?
     Yes i have tried installing the new version of quicktime on the machines, even though the version we already had installed met the recommendations.
6. Does the problem exist with or without the antivirus and firewall(s) disabled?
     Firewall is disabled across the domain, i've tried disabling the AV and it didn't make any difference.
7. Are you using the program with a mouse or one of those pen and tablet devices?
     Just a normal mouse and keyboard.

Premiere Elements has encountered an error (Preferences.cpp-347)

Hi all
System: Windows 7 x64, Adobe Premier Elements 12.0
We are getting the following error when attempting to start a new project under one specific user.
Premiere Elements has encountered an error [..\..\Src\Core\Preferences.cpp-347]
I have read in other threads network installations can cause this.
This is a network installations and we do redirect my documents to a network drive.
I have tested this under Administrator and test accounts where my documents were not redirected and it started a new project fine.
Other threads have mentioned that there is a possible fix and to contact customer support. I have tried to do this by logging in to this Adobe account but the only option was to Ask the Community.
Has anybody been provided with the solution to this?
I have tried the following but to no avail:
-deleting the preferences file
-deleting the 12.0 folder
-adding access rights of the user to all adobe premiere related folders
-looking through the registry for elements related entries and looking for related paths
Thanks in advance

I have searched the net for trying to find a solution but cant find any. Im sure Adobe must find a solution to this problem.

I have just got this error on my Windows 8.1 PC in Adobe Premiere Elements 13:"Premiere Elements has encountered an error" -- [c:\adobe\pre\main\mediacore\mediafoundation\api\inc\Keyframe/Keyframe.h-142]

I have just got this error on my Windows 8.1 PC in Adobe Premiere Elements 13:"Premiere Elements has encountered an error" --> [c:\adobe\pre\main\mediacore\mediafoundation\api\inc\Keyframe/Keyframe.h-142]. I have found different solution on how to fix it, but it's still hard to find where to change "," to ".". When I try to change my .prel file to a .xml it all shows symbols, letters and numbers, not only numbers like a have seen others. I have a LLOOONNNGGG movie to fix. Can anyone help?

Hoerup
Thanks for the update. Sorry that the news was not better.
There are several cases of keyframe error 142 being reporting, some for version 12 and some for version 13.
In your case, we may be able to get some help from Adobe via its Adobe Chat since you have purchased, registered, latest version
Premiere Elements.13. Let us see what Adobe Chat can do for us. Please click on the following link
Contact Customer Care
Premiere Elements
Premiere Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the link does not hold its set, then you will need to navigate to Chat Panel using the above links.
As of a moment ago, the Chat Panel was seen to be active. The titles are not ideal, but they do lead
to an active Chat Panel. I am hoping that the representative whom you reach can answer your question more
fully or transfer you to an Adobe group which can.
We will be watching for further developments.
Best wishes
ATR

Premiere Elements has encountered an error: MasterClipFactory

The windows version of my plug-in (developed using AE CS3 SDK) works fine in AE CS4, CS3 7.0, 6.5 and 6.0 as well as Premiere Pro CS4,CS3, 2.0, 1.5 and 1.0 and in Premiere Elements 3 and 4.
In Premiere Elements 8 I get the error...
Premiere Elements has encountered an error. [..\..Src\Clip\MasterClipFactory.cpp-361]
when I move the mouse over my plug-in icon int he Edit panel.
This happens before my GlobalSetup procedure is called, so I can't debug.
Is it a PIPL problem? Any ideas?

This happens with the Skeleton Effect example too. There must be something about After Effect filters that Premiere Elements doesn't like.

Premiere Elements has encountered an error - CPP-610

Hi,
I have a member of staff using Premiere Elements 8 that crashes the moment they select Timeline within a project.
The error is as follows;
Premiere Elements has encountered an error. ..\..\SRC\WIN\WINPATHUTILS.CPP-610
Once you OK this the program exits.
Elements is fully updated running on Windows XP SP3
Could anyone suggest how to decode the error, it seems pretty specific but I can't pin down where/why it is failing.
Thanks in advance

Specific error codes mean little in this case. But a good computer tune-up can make a big difference.
First, manually go to Windows Update and select Custom to ensure you have even the non-critical updates for your operating system. Then go to Apple.com and get the latest version of Quicktime, per the program's requirements.
After that, I always recommend that you run Advanced System Care to clean up and defrag your system. (The program is free -- but pay attention to the installation screens or you'll also add an annoying toolbar to your browser.)
http://www.iobit.com/advancedsystemcareper.html
After that, go to the Help menu on Premiere Elements (or any Adobe program, even Acrobat Reader) and select Check for Updates. This will update all of the Adobe programs on your computer and add the 8.01 update for Premiere Elements.
If you are still having problems, list your hardware specs, including the speed of your processor, how much RAM you have and how much free space is on your C drive. To run this program you'll need at least 20-30 gigs of free, clean, defragmented space on your C drive as well as additional space on your second or external drive for your media files.
Also, list the model of camcorder your video is coming from and which project settings you selected when you set up your Premiere Elements project.

(..\..\Src\Timecode.ccp-995) Premiere Elements has encountered an error

When I try to import a DV movie from my camera the Following error occurs: >Premiere Elements has encountered an error: (..\..\Src\Timecode.ccp-995)> I have no idea how to fix it, please help??

It could be any of a number of things.
Are you capturing from a miniDV camcorder over a FireWire connection?
What are your system specs? What operating system are you running? Have you gone to Windows Update and manually downloaded even the non-critical updates? Have you got the latest version of Quicktime?
Which version of Premiere Elements are you using? If version 8, do you have the latest update, per the announcement at the top of this forum?

Premiere Pro has encountered an error. CS6

Dear Adobe Community
I would be grateful for some help as Premiere Pro has begun crashing on me.
I am using CS6 - on two different Mac computers that both encounter the same problem. I am making a film 1920 x 1080 made up of almost 60 smaller films of 180 x 180 pixels with a color matte underneath them. Everything had been going fine and I was able to export three different versions of the film. Now unfortunately it no longer works!
Using the same process, that I used before that worked successfully, I select all the elements of the timeline and try and nest them. At this point I get the following error message:
Premiere Pro has encountered an error.
. [/Volumes/BuildDisk/builds/tightykilt/shared/adobe/MediaCore/Backend/Make/Mac/../../Src/S equence/LinkContainer.cpp-245] Continue
On pressing Continue - it "quit unexpectedly".
I've tried using a different Mac and have the same problem.
I tried slim lining the project to just the assets that I'm using, saving and rendering and saving and it still keeps on crashing like this.
I would be grateful for any help or advice.
Thank you very much!

Which operating system?
Yosemite sometimes has problems, often related to "default" permissions needing to be changed
-one person's solution https://forums.adobe.com/thread/1689788
-and a Java update https://forums.adobe.com/thread/1507936
-update may break things https://forums.adobe.com/thread/1772260

Premier Elements has encountered an error...

While working on project using Premier Elements 7.0 with Vista Ultimate OS, I get following error:
"Premier Elements has encountered an error: [..\..\Src\Markers\Markers.cpp-187]"
Please can anyone tell me how to fix this error?

Thanks for all your help. I solved my problem, at least for now. I used Adobe PRE to do the conversion. I was able to edit each .wmv file in a project all by itself, normalize the audio, and then save it to a dv-avi file.
(It's interesting that the dv-avi file created by Adobe PRE was much
larger than the original .wmv file -- it went from 18 mb to 66 mb). I then imported the dv-avi files into my project. I still get the error if I try to click on Clip for those 2 clips, even as dv-avi files. So I suspect that I am still having some space or memory issues. But I no longer need to edit them, since I already normalized the audio. So hopefully I will be able to create the final DVD for the project when it is time to do that. Hopefully it will not give me further errors.
Steve mentioned optimizing Vista for video editing. I would still like to know how to do that. I often get the message "Adobe Premiere Elements is running low on system memory. Please save what you are doing and proceed with caution." And then I have to close the program and open it again. So I suspect there are some things I could do to improve my editing experience, besides acquiring more disk space. If you can give me some specific info about that, I would appreciate it.
Marsha
Marsha Moskowitz
email: [email protected]
Website: www.marshamosk.com
CafePress Shop: www.cafepress.com/mmphotography
Theater-Film-Dining Blog: www.marshamosk.com/blog
Photo Gallery: www.marshamosk.com/photogallery
Date: Sat, 19 Mar 2011 12:16:30 -0600
From: [email protected]
To: [email protected]
Subject: Premier Elements has encountered an error...
Marsha,
I read about GSPOT, but I still don't know how to convert .wmv files to dv-avi type II. Can I do this within GSPOT?
Both G-Spot and MediaInfo are file info utilities, and are not converters. They can furnish a bit of info, regarding installed CODEC's on the system, but that is about the only other function, besides the file info, that they perform.
I also read your article on resizing photos, and I'm sorry to say, I got totally lost. Is there really a significant difference between photos that are 1024x768 (as most of mine are), and 1000x750?
There is very little difference in the dimensions that you cite. There is very little internal Scaling required (though I do Scale in PS to exactly what I need), and the extra pixels that are being handled are minimal, and until one got into the 1000's of such images, there should be zero noticeable slowdown. I think that we can safely rule out overly-large stills, as a contributing factor here.
It appears that Neale has posted some instructions for your conversion program. I hope that they solve all the issues.
Good luck,
Hunt
>

Premiere Pro has encountered an error - Keyframe.h-142

Hello,
My project is crashing each time I try to open it with the error :
Premiere Pro has encountered an error
[c:\randall\mediacore\mediafoundation\api\inc\Keyframe/Keyframe.h-142]
If I use an auto-save project it open normaly but I cannot do a save because the saved project will give me the error.
What can I do. It seems that I'm not alone with this problem but I have not found any solution.
Please Help!
Nikho

As this bug in always present in the CS4 version (16/12/2009). I'm sharing my way to restore the project:
Note that I'm using NotePad++ to edit the project file.
FIRST
Replace all:
<StartKeyframe>-91445760000000000,0,,0,5,0,,0,,0,,0,</StartKeyframe>
With:
<StartKeyframe>-91445760000000000,0,,0,0,5,,0,,0,,0,</StartKeyframe>
NEXT
Edit your OS regional settings and change you decimal separator from comma (,) to dot (.) as this bug is always there too (you will see it again when Adobe Encoder will launch the headerless Premiere and crash with the same error).
And finally try to reload your project.
Note about this:
Some data will be changed to incorrect values in your project, like "Opacity" for Title elements, or "Gain" for some audio tracks...
My message to the developer team:
First, you are not god and your coding is not perfect so please use try-catch things that exists today in every languages, it's amazing to see a software like this crashing. Secondly, why the hell removing a node element of the project file avoid the loading of the entire project ??? And finally don't tell me that I'm the ONLY user in Europe that is using comma as a decimal separator

Premiere Elements 11.0 has encountered an error.

Similar Messages

Maybe you are looking for