Premiere Elements 11 did not unzip/install

I download all 1.2GB of the file twice, and both times I came up with a "PremiereElements_11_LS15_win64.7z" file and nothing to unzip it with. I finally used Winrar to unzip it but couldn't determine which file was needed to install the program. I tried "Adobe Premiere Elements 11.msi" but it opened the UNinstaller.

setup.exe is the installer. Although Premiere Elements is the video editing software. If it was Photoshop Elements 11 you were after you need to go to http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html to download it.
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

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Premiere Elements 12 will not run after install

Long time Premire and Premiere Elements user. Had been using PE 9 earlier this week. Yesterday purchased PE 12. Before even downloading, to avoid any potential conflicts, I uninstalled PE 9, then installed PE12. After reboot, I attempted to launch the application. it fails.
Based on http://forums.adobe.com/message/6329465#6329465 I did not find any prefs files, but removed (both) 12.0 directories in an attempt to help things along. Nothing.
When I attempt to launch PE 12, "create new project" it just hangs. This is the dump from Windows in the "stopped working" dialog box:
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          ADOBE PREMIERE ELEMENTS.EXE
Application Version:          12.0.0.0
Application Timestamp:          523cd4d5
Fault Module Name:          dvamarshal.dll
Fault Module Version:          11.0.0.0
Fault Module Timestamp:          523cc62d
Exception Code:          c0000005
Exception Offset:          0000000000034961
OS Version:          6.1.7601.2.1.0.768.3
Locale ID:          1033
Additional Information 1:          5a5c
Additional Information 2:          5a5c7f2099c49d46ef167594373b054c
Additional Information 3:          e2a1
Additional Information 4:          e2a18ccc946fae77ae70bd7ffb1dd642
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Help is greatly appreciated. I have a project I need to edit and post today if possible. Would like to get this working ASAP.
WIn 7 Home Premium, 64-bit, 8 GB RAM. Nothing else actively running save Chrome at time of repeated failures.
Thanks in advance

Caleb
Thanks for letting us know of the outcome of your contact with Adobe.
I do not work for Adobe nor am I affliated with it in any way. Just a user in a user to user forum.
In my troubleshooting of various Premiere Elements has have not yet run into a connection between the dvamarshal.dll and the computer's video card/graphics card. But, video card/graphics card compatibility issues can cause the type of problems that you see in the program.
What video card/graphics card does your computer use? Under Device Manager/Display Adapters/, do you see only one card listed or two? Assuming that the card(s) are up to date, then please try the following. We are going to delete the BadDrivers.txt file for Premiere Elements 12. In Windows 7, 8, or 8.1 64 bit, it can be found
Local Disk C
Program Data
Adobe
Premiere Elements
and in the Premiere Elements Folder is the BadDrivers.txt file that you delete. In this Premiere Elements Folder are folders besides this BadDrivers.txt file. You do not want anything in the folders in the Premiere Elements Folder, only the file named BadDrivers.txt file. (When you open a new project, the program will generate a new BadDrivers.txt file and hopefully all will be resolved.) Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
The rationale behind the above approach is explained in the following older thread (post 10). BadDrivers.txt deletion has proven to be a life saver for those with display issues in 9 as well as later versions.
http://forums.adobe.com/thread/732067
About reverting to Premiere Elements 9.0/9.0.1....
We can get tryout files for 9 from the following web site, and you can insert your purchased serial number in them....
http://prodesigntools.com/photoshop-elements-9-premiere-elements-9-direct-download-links.h tml
You have to read the instructions very carefully so that you do not get hit with an Access Denied message.
But, we need to get your purchased serial number. If you registered Premiere Elements 9 with Adobe, you should be able to see it at http://www.adobe.com under "My Products".
Please review and consider the above and then we can decide what troubleshooting strategy needs to be developed.
Thanks.
ATR

Premiere Elements 12 will not run after installing on my HP laptop with Windows 7.

Premiere Elements 12 will not run after installing on my HP laptop with Windows 7. HOWEVER, PE11, PE10 & PE 9 all run without a problem. I contacted HP, and there are NO NEW or ADDITIONAL video drivers available from HP.
I have NEVER had a problem running ANY software on this laptop -- except for PREMIERE ELEMENTS 12!

Premiere Elements 12 will not run after installing on my HP laptop with Windows 7. HOWEVER, PE11, PE10 & PE 9 all run without a problem. I contacted HP, and there are NO NEW or ADDITIONAL video drivers available from HP.
I have NEVER had a problem running ANY software on this laptop -- except for PREMIERE ELEMENTS 12!

Premiere Elements 11 will not open after required restart following the installation

An Adobe support tech assisted me with the installation of Photoshop Elements 11 & Premiere Elements 11 using live chat. Before disconnecting live chat, the tech reminded me to restart my computer before using these two programs. I restarted the computer and Photoshop Elements 11 opens and Premiere Elemenst 11 did not. How can I fix this?

Jeff,
Thanks for helping. I tried going to the link and it offered a few different selections to choose from. I tried them all. The one thing it did do, is had me download the Adobe Support Advisor. This checked for problems which it identifed a few things.
When I click on the underlined link, it took me to a website telling me there was conflict with another adobe program running during the installation. I clicked on the button sending the "package" to adobe for their reference.
I have attempted the whole process over again after going into msconfig and disabling everything in the services tab (with MS items hidden), made sure there was nothing in the startup that was adobe related, and disabled the security. This still had the same outcome - doesn't open up after install.
As directed by the link, I tried to look at the install logs located in :/program files (86)/common files/adobe/installers. This "installers" folder doesn't exist.
Everytime I install this program, it ends telling me the program installed correctly.
Am I following your instructions right? I'm learning as we go.
Let me know,
Thanks!
Larry

Adobe Premiere Elements 12 Is Not Opening (Need Help ASAP)

Hello,
I tried to start up the program and it won't start. Previously, I would have the problem of my software not starting when I clicked on the icon. I found a way to get around that, but now it isn't starting at all. I tried uninstalling and reinstalling the program and nothing has changed. All I get now is a pop-up box that says that the program has stopped working. I really don't know what to do!
Computer Information:
Windows Edition : Windows Vista Home Premium 2007
Computer Type: Sony Vaio
Processor: Intel(R) Pentium(R) Dual CPU T3200 @2.00GHz
Memory (RAM): 3.00GB

taylor_peterson92
You realize that you are not using Premiere Elements 12/12.1 optimally on Windows Vista be it 32 or 64 bit. You still have a Premiere Elements 12/12.1 32 bit application which has computer resource issues when trying to get a larger project taken to completion successfully. With the 32 bit system, the maximum supported installed RAM = 4 GB, typically with 3.2 to 3.0 GB or less of that available. And, you appear to have only 3 GB RAM to start with.
It sounds like it may have worked before from what you wrote. How long ago did it work? And, what was your last activity in a project before you could no longer get the program to open. Are working with a home computer or is this computer part of a company network? In your present computer environment moving to Premiere Elements 13 is not a choice since Premiere Elements 13 does not support Windows Vista 32 or 64 bit.
You could go through the usual drill
a. Latest version of QuickTime installed on your computer with Premiere Elements 12/12.1?
b. Running program from a User Account with Administrative Privileges?
c. Video card/graphics card up to date according to web site of the manufacturer of the card?
d. Does problem exist with and without the antivirus and firewall(s) disabled?
e. Where do you have the Scratch Disks directed and how much free hard drive space is at that location?
f. Did you install the program to the default location on the Local Disk C?
What was your way of getting the program to work previously when problems developed?
Let us consider the above and then we can decide what next.
Thank you.
ATR

Premiere Elements 11 will not open Projects

I had to rebuild my Win 7 PC. Now Premiere Elements 11 will not open Projects saying that the file types are not supported. It will not open raw DV files either.

Henry Clayton
Along with Premiere Elements 11 on Windows 7 (presumed 64 bit), do you have the latest version of QuickTime installed? Are you running Premiere Elements 11 as Run As Administrator or from a User Account with Administrative Privileges?
Can you open a new project?
When you rebuilt your Window 7, did the source media that went into the existing projects remain in the same save locations with the same file names as before the rebuild?
How are you opening these project.prel files that I am understanding that you created in version 11 before the Windows 7 rebuild?
What is the nature of these "raw DV files" to which you refer? Are these DV AVI standard or widescreen files from a capture firewire into the Premiere Elements Capture Window?
Let us start here and then we can decide what next.
Thanks.
ATR
Add On...I did not see SG's and your posts until after I had posted mine.

Adobe Premiere Elements 11 does not open

Hello,
I just bought adobe photo elements 11 and premiere 11. I already had a trial version from Photo Elements11. With the code I could activate the whole program so this succeeded.
However, I tried to install Adobe Premiere elements 11 (several times) I installed and de-installed and re-installed a couple of times but with no success. During the installation process it does go through the whole installing procedure and everything seemed ok; the icon appears on my desktop but when I try to click to open it, it doesn't open..(it's not doing anything at all, you see the mouse turning into that "swirl circle" very briefly then it stops and nothing opens)
I also tried to download the trial version and hoped with the code I could open it, but nothing happen there either.
Hope you can help me out. I also didn;t receive any error messages.
I have a Intel Core i5-2430M - 2,4 Ghz, Windows7.
thanks!
Inge

Could be the auxilairy processes failing to initialize. Perhaps the event viewer can provide some clues:
Working with your Operating System’s Tools
Could also be an issue with teh activation stuff, so try running Help --> Deactivate in PSE, then launch PRE to bring up the activation dialog....
Mylenium

Adobe premiere Elements 12 will not open editor

I had Adobe Premiere Elements 11 on my laptop and worked fine. Decided to upgrade to Elements 12 and did but version 12 will not open editor, says sign in, I sign in but no editor. Organizer opens and loaded my Photos and videos. I purchased full retail version for download. My laptop runs windows 8.1 and has an Intel Core i5 dual core processor and 4GB ram.

actll
Have you gone to Computer/Manager/Event Viewer/Windows Logs/Applications and looked for error entries that appear to be associated with this problem?
Did you purchase Photoshop Elements 12 as well as Premiere Elements 12, and does Photoshop Elements 12 Full Editor open whereas Premiere Elements 12 will not open to its Expert or Quick workspaces?
You have probably tried it, but can you open to the Premiere Elements workspaces from the Elements Organizer workspace?
More later.
ATR

Adobe Premiere Elements 13, will not display video picture, audio only. My video format is listed as compatible with Adobe.

Adobe Premiere Elements 13, will not display video picture, audio only. My videois listed as compatible with Adobe.

douglass
On what computer operating system is your Premiere Elements 13 running? Have you updated 13 to 13.1 yet using an opened project's Help Menu/Updates?
If not, please do so.
You have not given us enough information with which to help you.
What are the properties of your source file that is presenting in the project with audio but no video?
Quickest way to gain that information is from brand/model/settings of the camera that recorded the video.
I am looking for
video compression
audio compression
frame size
frame rate
interlaced or progressive
file extension
pixel aspect ratio
What does the file's thumbnail look like in Project Assets after it is imported....thumbnail with no image (gray), thumbnail with only an audio icon
within it, or other? On the Timeline, what do you see represented in Video 1....nothing as opposed to Audio 1 where you see the audio portion of
the file?
Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 13/13.1? Are you running the programs as
administrator?
Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card?
Let us start here. Based on your reply details, we will customize troubleshooting strategy for you.
Thanks.
ATR

My serial number for adobe photoshop elements 12 and premiere elements 12 does not work

My serial number for adobe photoshop elements 12 and premiere elements 12 does not work. On adobe.com it shows that the serial number I received is associated with adobe photoshop elements 9 and premiere elements 9. I have purchased those products in the past, but just recently upgraded to elements 12. I can use the the photoshop organizer, but can't open the photoshop editor.

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

Premiere Elements 12 will not allow me to add any more 'Default Text'

Premiere Elements 12 will not allow me to add any more 'Default Text'. Being using it fine up until today! Created over 80 words so far for subtitles but for some reason it wont allow me today!!!

Dave
Thanks for the follow up. Interesting result.
What is the specific Music Score that you used in the Premiere Elements 12/12.1 Mac Soundtrack that was limiting you in the number of words that could be included as text in the project's opened Titler?
Please confirm
a. Working in Expert workspace or Quick workspace?
and
b. Was the 12.1 Update in effect before and after you observed that the Music Score soundtrack removal resolved the issue of number of words limit in the Titler?
and
c. Did the Titler problem exist if you replace the Music Score soundtrack with a non Music Score music file?
and
d. If you moved the Music Score soundtrack to one of the numbered Audio Tracks, did the Titler problem exist?
If you have no Music Score soundtrack in the project, create your title of 80 plus words in the Titler, close the Titler, and then bring the Music
Score soundtrack to the project's Soundtrack, does that strategy work for you?
The above information will help me to think about what happened in your case and give me more insight into how to prevent it happening to
you in future projects.
Thanks.
ATR

Premiere elements 12 does not open

i have photoshop and premiere elements 12. the photoshop works fine, but the premiere does not open. when clicked on the hard drive spins for a short time but nothing opens. using windows 7.

etvicb
When you go to the Control Panel/Install Programs, is Premiere Elements 12 shown to be installed on the Windows 7 (assumed 64 bit) computer? After the program installation and restart of the computer, you should have gotten a Sign In dialog. You need to give you Adobe ID and password there for the program activation.
When you are trying to get the program to respond, are there error messages being deposited in the Event Viewer (Computer/Manage/Event Viewer/Windows Logs/Applications)? Have you checked for any error messages there?
If you look at the Notepad document for the Hosts File, does it look like this default representation
Path to the hosts file in Windows 7 64 bit is
Local Disk C
Windows
System32
drivers
etc
and in the etc Folder is the hosts file.
Right click on the hosts file followed by Open and select Notepad. This should
give you what you see in the screenshot above. If you see anything below the line
# ::1 localhosts
then we need to check that out.
The antivirus is the most likely candidate to look at in the troubleshooting scheme, but also
check out any firewall involvement as well.
Are you all set on permissions - Run As Administrator and User Account with Administrative Privileges? Is your Internet connection OK? Latest version of QuickTime installed?
Although Premiere Elements is not mentioned specifically in the following Adobe document, I have seen Adobe Staff make reference to it for Premiere Elements troubleshooting purposes, you may want to check it out
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Please review the above and then we can decide what next and consider the benefits of getting Adobe involved in the issue, especially if you are within 30 days of purchase.
Looking forward to your follow up.
Thanks.
ATR

Premiere Elements 13 issue with the mouse on When I select a clip of video and move to a different place in my time line, Premiere Elements 13, will not release the clip rom the mouse. The clip follows my mouse movements and goes to other places in my

Premiere Elements 13 issue with the mouse on MAC OSX Yosemite 10.10.1
When I select a clip of video and move to a different place in my time line, Premiere Elements 13, will not release the clip from the mouse.
The clip follows my mouse movements and goes to other places in my time line.
I try to delete these extra insertions, but the mouse will not release the clip.
Action I’ve taken: I’ve re-installed Premiere Elements 13. Problem remains.
This issue has consumed too much of my time and does not go away. It ruins my video.
Help please.
Thanks

I tried using the Guest Account on my Mac. In the Guest Account, Illustrator works perfect!
Then I started wondering what processes (tools/tweaks) I run by default on my account. Turned out the problem was called by a little background tool called RightZoom. RightZoom let's the green 'zoom' button always maximize your current window.
So thanks! Problem solved!

Adobe premiere elements 12 will not open keeps crashing

I am on a mac using osX 10.8.5 and my program will not open. It just keeps crashing. i have tried shutting down my computer several times but it will not work. The Organizer seems to to work but not the Video editor and it shuts down when i click "new project" any ideas anyone?
i'm on version 12

Hi Jacquima,
Welcome to Adobe Forums.
It seems like Premiere Elements 12 is not activated properly.
Please open the finder window and click on go and choose computer.
Navigate to the below path then
MacHD>Library>Application support>Adobe
Rename the files SLstore and Slcache to Slstore.old and Slcache.old respectively.
Launch Premiere elements 12 again it will prompt you to enter your Adobe id and password and then the serial number.
By following the above steps you will have to reactivate your Adobe products. Make sure you have no other Adobe product.
If you have any other adobe product installed make sure you have the serial number for that.
Thanks

Adoge Premiere Elements 11 will not load

I purchased Adobe Premiere Elements 11 from Dell to install on my new Dell XPS One 27, which runs Windows 8 Pro. After inserting the Adobe DVD into my disc drive, my computer would not read the Adobe DVD, and I am unable to eject the Adobe DVD. Any suggestions?

1.       Thanks, Nikhil. I followed your directions, installed my Adobe license, and I’m up and running.
2.      A Dell tech remotely entered my registry and edited some code. This allowed me to remove the DVD.
3.      My problem is solved.
Robert Crawford
5017 North Palisades Road
Whitefish Bay, WI 53217
(414) 332-2229

Premiere Elements 11 did not unzip/install

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