Premiere Elements 11 Does Not Launch

Question

Hello -
I've recently installed Premier Elements 11 on Windows 7 (64 bit). I'm having a very similar problem to what the user in http://forums.adobe.com/message/5499536 has been going through. When going to Video Editor->New Project the app simply fails to launch. The thread referenced is painful to read with way too many possibilities for errors along the way. Is there a way to start things up in debug mode or in some other way so the program can tell us what's wrong? The guessing game is tough and knowing that things are fragile when there are changes to the system means this is an exercise that many will have to endure.
Steve

Answer 1

Steve
Let us go through this for your specific situation.
Windows 7 64 bit. How much RAM do you have installed and how much free hard drive space? Overall what is the processor description, dual core,  ?GHz
Do you have the latest version of QuickTime installed? And, do you check permission, either running program from a User Account labelled for Administrative Priviledges or by right clicking the destop icon and selecting Run As Administrator?
Have you been able to open any Premiere Elements 11 project on that Windows 7 64 bit computer to date?
Rather than have you go through deactivate, uninstall, reinstall at this time, let us see what happens if you delete the Adobe Premiere Elements Prefs file or the whole folder in which it exists.
Make sure that you are working with Folder Options Show Hidden Files, Folders, and Drives selected.
Local Disk C
Users
Owner
AppData
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the Adobe Premiere Elements Folder that you delete. And, if that does not do it, then delete the 11.0 Folder in which it is included.
Another candidate for creating problems with the program is the antivirus program. See if disabling that in Action Center, has any impact on your Premiere Elements 11 performance on Windows 7 64 bit. Temporarily remove the check mark next to virus protection.
It might be easier to go through the thread that you mentioned and work through the possibilities than it would be to do otherwise.
Another prime candidate is the video card driver and whether or not it is update to date according to the information at the web site of the video card manufacturer.
All quick enough to do in a systematic troubleshooting plan.
Under Window Menu in the project, there is an Event category.
And, there is an Adobe troubleshooting scheme using Logs to troubleshoot installation issues.
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html
See how you do on the above. Then, if you have not done it already, I would suggest that deactivate the program (in the project Help Menu/Deactivate), close the program, and then go the Control Panel route to uninstall the program. Then reinstall the program. All this with the antivirus and firewalls disabled for this time period.
How did you do resizing that photos? Did your friend help you with that or is the meeting with the friend still to come. I ask since perhaps the friend could get a first hand look of the situation and perhaps from that perspective target the issue. If not, it is a process of going through the typical troubleshooting schemes  systematically to rule out or in what we can.
Please take it one step at a time and let us see if we can work through this.
Thanks.
ATR