Premiere Elements 11 Editor freezes on launch
Unable to launch Elements 11 on Mac OS X Mavericks. Software was initially purchased and installed over App Store, before upgrade to Mavericks and was working fine. I did not use Elements lately and just bought new MacBook Pro with Maverics installed. The old Mac was reset to factory default. On the new one I restored purchases from AppStore. Installation was fine, but I am unable to launch the software at all. Any chance to help please?
and system I'm running it on:
Will appreciate any help!
skyhike
Recently the ID taliz had similar issues and posted them here.
http://forums.adobe.com/thread/1340212?tstart=0
This user later reported that the solution was found with the help of Adobe Customer Service.
http://forums.adobe.com/thread/1340212?tstart=0
But, when asked just what that fix involved, there was no follow up from taliz. If taliz is reading this thread, perhaps we could ask again for the Adobe Customer Service fix in this case.
If no one comes forward with help in this thread, it might be a good idea to contact Adobe Customer Service to find out if it will offer free troubleshooting service for your issue.
If interested, please click on the following link
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=downloading-installing -and-setting-up
and, when it opens, click on "I still need help." to bring up the Adobe Chat.
I have pre-selected the topic of "Downloading, installing, and setting up".
I am strictly an Elements Windows person otherwise I was give you some first hand troubleshooting on this.
Please update us on your progress.
Thank you.
ATR
Similar Messages
-
My Adobe Premiere Elements 11 Editor just stopped launching and crashed every time now... getting fed up.
tomstanding
Thanks for the reply. You have a lot of considerations before you.decide to purchase additional software.
Great that the Photoshop Elements 11 Editor from Mac App Store is working, but I am not sure how that was integrating with Premiere Elements 11 Editor or will interact with Premiere Elements 11 Mac if you can find the latter for purchase online from Amazon or other. (I realize that the Mac App Store products did not come with Elements Organizer 11; whereas the Premiere Elements 11 Mac does.)
If you want to add Premiere Elements 11 Mac to your computer, it might be a good idea to look at the tryout from the following web site, and then purchase from your selected vendor. The web site offering the 11 tryout does not sell the tryout as far as I have ever heard.
Photoshop Elements 11 Direct Download Links: Free Trials, Premiere | ProDesignTools
With this route you need to read and carryout carefully that web site's "Note: Very Important Instructions" in order to avoid access denied messages.
When you purchased 11 Mac, you could even leave that tryout installed and just insert the serial number from your purchased 11 product in them to make
that your working system.
Please consider.
Thank you.
ATR -
Adobe Premiere Elements 11 Editor randomly stopped working?
My Adobe Premiere Elements 11 Editor just stopped launching and crashed every time now... getting fed up.
This is the Premiere Pro forum. You should ask here for solution to your problem:
Premiere Elements -
Adobe Premiere Elements 11 Editor: how to get support when you purchase at Apple Store?
[Moving to Premiere Elements... JTS]
I purchased Adobe Premiere Elements 11 Editor software at Apple Store in May/11/2013.
I could use the product no more than 2 times because it started to have problems to open, since then I could not use anymore. In December, when I was trying to use the software again, I couldn't and started to call Apple and Adobe to try to solve my problems.
Apple Support advise me to uninstall my Operational System (@Mavericks) and to install back the older version @Mac_OS_X_Lion_10.7. I did that and Adobe didn't work again. IT downloaded to my computer, but it couldn't be opened. As you can see the print screens below.
After many tries going back and force to Adobe and Apple and now that the software is no longer available in Apple Store I am not sure why, I did not even had chance to try to reinstall and Apple said that they can't do anything. Also Adobe says that I can't get any help besides these forums because I have no Serial Number to provide (Apple never provided me this number).
Anyone had a similar situation like mine? I would appreciate to have some help on this.Hi ATR,
Thank you very much for your contact. This is the first person from both companies so far who tries to really help me.
As follows are your answers, I would appreciate if I could get some help with that matter.
SERIAL NUMBER FOR MY PRODUCT: The only document I have is the Invoice from Apple/iTunes Store (image below) for my Adobe Premiere Elements 11 Editor purchase, which I believe makes Apple responsible for my product as well. However, last time I talked to Apple, the advisor who spoke to me said that Apple could not do anything else, since the product was no longer available in their Store. Neversthless, Apple never provided me the serial number for the product, which I bought from Apple Store and downloaded directly to my computer. On the other side, all the times I called Adobe, the representatives could not attend me because I don't have the serial number to provide to it.
What is the present situation
a. Do you have Premiere Elements 11 Editor installation files saved to your computer?
Ans: It disappeared from Apple Store in my computer and from iTunes Store as well. However, the software was in my computer before as can be seen in the images below:
b. Is Premiere Elements 11 Editor currently installed on your computer?
Ans: It was installed in my computer when I bought it, and I did use it in 2 occasions. However, after I started to face the problem trying to open the software and use it, Apple advised me to change my Operational System from Mavericks to Mac OS X Lion 10.7 to be able to work with Adobe Premiere Elements 11, since it could be facing problems with Mavericks. After have installed Mac OS X Lion, I tried to install Adobe Premiere again, but now it is not even possible to do from the Apple Store.
c. If you went to http://www.adobe.com, signed in there with your Adobe ID and Password, and went to My Products, do you see your Adobe Premiere Elements 11 Editor listed there and does it include the serial number?
Ans: My Adobe ID doesn't show Adobe Premiere, so that's one more reason why I don't have the serial number for my product. The only document I have for it is the Apple Store invoice and through it I can't have other number besides the order # or invoice # from Apple.
d. Miscellaneous...Did you ever have QuickTime installed on your computer with the Adobe Premiere Elements 11 Editor?...Are your computer preferences and privileges OK?...What is your current computer operating system?
Ans: I used to have my Quick Time when I used Adobe Premiere in my computer. Since came back to Mac OS X Lion 10.7, many softwares were lost when the Operating System was changed.
I hope I have provided enough information, but please let me know if you have any questions.
Best,
AnnelenaPorto -
Adobe Premiere Elements 11 Editor crash on startup
Process: Adobe Premiere Elements 11 Editor [2354]
Path: /Applications/Adobe Premiere Elements 11 Editor.app/Contents/MacOS/Adobe Premiere Elements 11 Editor
Identifier: com.adobe.pre11editor
Version: 11.0 (11.0)
App Item ID: 571585871
App External ID: 11641629
Code Type: X86-64 (Native)
Parent Process: launchd [194]
Responsible: Adobe Premiere Elements 11 Editor [2354]
User ID: 501
Date/Time: 2014-02-09 14:44:44.331 +1100
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: 387C5EC9-151F-690A-A809-D97BFD4CCCAE
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000Full Error
Process: Adobe Premiere Elements 11 Editor [326]
Path: /Applications/Adobe Premiere Elements 11 Editor.app/Contents/MacOS/Adobe Premiere Elements 11 Editor
Identifier: com.adobe.pre11editor
Version: 11.0 (11.0)
App Item ID: 571585871
App External ID: 11641629
Code Type: X86-64 (Native)
Parent Process: launchd [201]
Responsible: Adobe Premiere Elements 11 Editor [326]
User ID: 501
Date/Time: 2014-02-26 19:42:34.225 +1100
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: 387C5EC9-151F-690A-A809-D97BFD4CCCAE
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8f985a3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff9097cdc0 nanosleep + 200
2 libsystem_c.dylib 0x00007fff9097ccb2 usleep + 54
3 com.adobe.ExporterQuickTimeHost.framework 0x0000000128f61463 0x128f5f000 + 9315
4 com.adobe.ExporterQuickTimeHost.framework 0x0000000128f66264 xSDKExport + 1476
5 com.adobe.ExporterQuickTimeHost.framework 0x0000000128f65cdb xSDKExport + 59
6 com.adobe.ExporterHost.framework 0x0000000103ad679f ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 241055
7 com.adobe.ExporterHost.framework 0x0000000103ad7555 ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 244565
8 com.adobe.ExporterHost.framework 0x0000000103ad719b ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 243611
9 com.adobe.ExporterHost.framework 0x0000000103a95011 ML::ExporterFactory::ShutdownAMEPlugins() + 337
10 com.adobe.PluginSupport.framework 0x00000001032cdc0c ML::AddPluginsToBlacklist(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 5612
11 com.adobe.PluginSupport.framework 0x00000001032d1cdc ML::ClearPluginCache() + 3084
12 com.adobe.PluginSupport.framework 0x00000001032d3034 ML::LoadPlugins(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 2420
13 com.adobe.PluginSupport.framework 0x00000001032eee7e ML::PluginSupport::LoadAllPlugins(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 334
14 com.adobe.PluginSupport.framework 0x00000001032f07b9 ML::PluginSupport::LoadAllPlugins(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 73
15 com.adobe.Mezzanine.framework 0x0000000104e98484 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 8964
16 com.adobe.Mezzanine.framework 0x0000000104e9cb96 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 27158
17 com.adobe.Mezzanine.framework 0x0000000104e96142 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 82
18 com.adobe.Frontend.framework 0x00000001056a9324 unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 254420
19 com.adobe.Frontend.framework 0x00000001056ae8be unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 276334
20 com.adobe.Frontend.framework 0x00000001056a878b unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 251451
21 com.adobe.Frontend.framework 0x00000001056ed17b AppMain + 203
22 com.adobe.Startup.framework 0x000000010584e0c9 unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 7689
23 com.adobe.pre11editor 0x000000010000343a 0x100000000 + 13370
24 com.adobe.pre11editor 0x0000000100003a14 0x100000000 + 14868
25 com.adobe.pre11editor 0x00000001000032a8 0x100000000 + 12968
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8f986662 kevent64 + 10
1 libdispatch.dylib 0x00007fff92da443d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff92da4152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 3:: Dispatch queue: com.apple.root.default-priority
0 libobjc.A.dylib 0x00007fff8abc80e6 objc_release + 22
1 libobjc.A.dylib 0x00007fff8abc765a (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 502
2 libdispatch.dylib 0x00007fff92da40ea _dispatch_root_queue_drain + 402
3 libdispatch.dylib 0x00007fff92da5193 _dispatch_worker_thread2 + 40
4 libsystem_pthread.dylib 0x00007fff9399eef8 _pthread_wqthread + 314
5 libsystem_pthread.dylib 0x00007fff939a1fb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.ASLFoundation.framework 0x000000010181d6f0 ASL::AsyncFileReader::AsyncFileReader() + 304
6 com.apple.CoreServices.CarbonCore 0x00007fff92fec6c3 PrivateMPEntryPoint + 58
7 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8f985a3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff9097cdc0 nanosleep + 200
2 ScriptLayer 0x000000010a78a4cb MZ::ScriptActions::BurnProperties::GetBurnProperties(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 487947
3 ScriptLayer 0x000000010a77637e MZ::ScriptActions::BurnProperties::GetBurnProperties(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 405694
4 ScriptLayer 0x000000010a78a836 MZ::ScriptActions::BurnProperties::GetBurnProperties(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 488822
5 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000104074a5d 0x10403a000 + 240221
6 com.adobe.ACE 0x000000010407440a 0x10403a000 + 238602
7 com.apple.CoreServices.CarbonCore 0x00007fff92fec6c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000104074a5d 0x10403a000 + 240221
6 com.adobe.ACE 0x000000010407440a 0x10403a000 + 238602
7 com.apple.CoreServices.CarbonCore 0x00007fff92fec6c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000104074a5d 0x10403a000 + 240221
6 com.adobe.ACE 0x000000010407440a 0x10403a000 + 238602
7 com.apple.CoreServices.CarbonCore 0x00007fff92fec6c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000104074a5d 0x10403a000 + 240221
6 com.adobe.ACE 0x000000010407440a 0x10403a000 + 238602
7 com.apple.CoreServices.CarbonCore 0x00007fff92fec6c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000104074a5d 0x10403a000 + 240221
6 com.adobe.ACE 0x000000010407440a 0x10403a000 + 238602
7 com.apple.CoreServices.CarbonCore 0x00007fff92fec6c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000104074a5d 0x10403a000 + 240221
6 com.adobe.ACE 0x000000010407440a 0x10403a000 + 238602
7 com.apple.CoreServices.CarbonCore 0x00007fff92fec6c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000104074a5d 0x10403a000 + 240221
6 com.adobe.ACE 0x000000010407440a 0x10403a000 + 238602
7 com.apple.CoreServices.CarbonCore 0x00007fff92fec6c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff8f98664a kevent + 10
1 com.adobe.dvatransport.framework 0x000000010199796e boost::asio::detail::kqueue_reactor<false>::run(bool) + 478
2 com.adobe.dvatransport.framework 0x0000000101998a25 boost::asio::detail::task_io_service<boost::asio::detail::kqueue_reactor<false> >::run(boost::system::error_code&) + 517
3 com.adobe.dvatransport.framework 0x0000000101975abc SkyConnectionEnv::MainLoop() + 76
4 com.adobe.dvatransport.framework 0x0000000101975b29 SkyConnectionEnv::StaticThreadFunc(SkyConnectionEnv*) + 9
5 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
6 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 20:
0 libsystem_kernel.dylib 0x00007fff8f985e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9399ef08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff939a1fb9 start_wqthread + 13
Thread 21:
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 22:
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143
6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
8 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
9 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 23:
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.adobe.ImporterFlash.framework 0x0000000122df9b65 unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 277
3 com.adobe.ImporterFlash.framework 0x0000000122df5b1a 0x122df3000 + 11034
4 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
5 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
6 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
7 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 24:: ace
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.CameraRaw 0x0000000126319bb6 0x1260bc000 + 2481078
6 com.adobe.CameraRaw 0x0000000126319843 0x1260bc000 + 2480195
7 com.apple.CoreServices.CarbonCore 0x00007fff92fec6c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 25:: ace
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.CameraRaw 0x0000000126319bb6 0x1260bc000 + 2481078
6 com.adobe.CameraRaw 0x0000000126319843 0x1260bc000 + 2480195
7 com.apple.CoreServices.CarbonCore 0x00007fff92fec6c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 26:: ace
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.CameraRaw 0x0000000126319bb6 0x1260bc000 + 2481078
6 com.adobe.CameraRaw 0x0000000126319843 0x1260bc000 + 2480195
7 com.apple.CoreServices.CarbonCore 0x00007fff92fec6c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 27:: ace
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.CameraRaw 0x0000000126319bb6 0x1260bc000 + 2481078
6 com.adobe.CameraRaw 0x0000000126319843 0x1260bc000 + 2480195
7 com.apple.CoreServices.CarbonCore 0x00007fff92fec6c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 28:: ace
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.CameraRaw 0x0000000126319bb6 0x1260bc000 + 2481078
6 com.adobe.CameraRaw 0x0000000126319843 0x1260bc000 + 2480195
7 com.apple.CoreServices.CarbonCore 0x00007fff92fec6c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 29:: ace
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.CameraRaw 0x0000000126319bb6 0x1260bc000 + 2481078
6 com.adobe.CameraRaw 0x0000000126319843 0x1260bc000 + 2480195
7 com.apple.CoreServices.CarbonCore 0x00007fff92fec6c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 30:: ace
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff9301b800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff9301b9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff92fec145 MPWaitOnQueue + 192
5 com.adobe.CameraRaw 0x0000000126319bb6 0x1260bc000 + 2481078
6 com.adobe.CameraRaw 0x0000000126319843 0x1260bc000 + 2480195
7 com.apple.CoreServices.CarbonCore 0x00007fff92fec6c3 PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 31:: cr_scratch
0 libsystem_kernel.dylib 0x00007fff8f985716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9399fc3b _pthread_cond_wait + 727
2 com.adobe.CameraRaw 0x0000000126613d0a 0x1260bc000 + 5602570
3 com.adobe.CameraRaw 0x00000001265b81d2 0x1260bc000 + 5226962
4 com.adobe.CameraRaw 0x000000012643ddb9 0x1260bc000 + 3677625
5 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 32:
0 libsystem_kernel.dylib 0x00007fff8f985e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9399ef08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff939a1fb9 start_wqthread + 13
Thread 33:
0 libsystem_kernel.dylib 0x00007fff8f981a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8f980d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff895fc155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff895fb779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff895fb0b5 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff896b0811 CFRunLoopRun + 97
6 com.adobe.dvacore.framework 0x00000001000eb359 dvacore::threads::RunPlatformEventLoop() + 89
7 com.adobe.dvacore.framework 0x00000001000f0f71 dvacore::threads::(anonymous namespace)::EventLoopExecutor::EventLoopMain(dvacore::threads::SyncPoint&) + 177
8 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38
9 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99
10 com.adobe.boostthreads.framework 0x000000010002e714 thread_proxy + 132
11 libsystem_pthread.dylib 0x00007fff9399d899 _pthread_body + 138
12 libsystem_pthread.dylib 0x00007fff9399d72a _pthread_start + 137
13 libsystem_pthread.dylib 0x00007fff939a1fc9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000004 rbx: 0x0000000000000000 rcx: 0x00007fff5fbfd488 rdx: 0x0000000000000001
rdi: 0x0000000000000b03 rsi: 0x0000000000000000 rbp: 0x00007fff5fbfd4c0 rsp: 0x00007fff5fbfd488
r8: 0x0000000000000001 r9: 0x0000000000000000 r10: 0x0000000000000001 r11: 0x0000000000000246
r12: 0x0000000103b3a674 r13: 0x0000000000000008 r14: 0x0000000000000000 r15: 0x00007fff5fbfd4d0
rip: 0x00007fff8f985a3a rfl: 0x0000000000000247 cr2: 0x00000000005f4000
Logical CPU: 0
Error Code: 0x0200014e
Trap Number: 133
Binary Images:
0x100000000 - 0x100003ff7 +com.adobe.pre11editor (11.0 - 11.0) <112DB9EB-9263-D15F-2AA9-1F2736FF5020> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/MacOS/Adobe Premiere Elements 11 Editor
0x100009000 - 0x100010fff +com.adobe.boostdatetime.framework (boost_date_time version 11.0.0 - 11.0.0.0) <F535838A-7210-CD33-0D0D-A3F6B7F1F39C> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
0x10002c000 - 0x100034ff7 +com.adobe.boostthreads.framework (boost_threads version 11.0.0 - 11.0.0.0) <17CE347E-0989-4F42-D597-BE689D9FE9F6> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x10004b000 - 0x1001defe7 +com.adobe.dvacore.framework (dvacore version 11.0.0 - 11.0.0.0) <56B15387-2769-C071-972F-09D56755DD98> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
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0x100c07000 - 0x100cbfff7 +com.adobe.dvaworkspace.framework (dvaworkspace version 11.0.0 - 11.0.0.0) <C8A444F2-062A-979F-EEC6-7AF728579721> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvaworkspace.framework/Versions/A/dvaworkspace
0x100dea000 - 0x100ea4fff +com.adobe.exo.framework (exo version 11.0.0 - 11.0.0.0) <CF225A6B-89A8-F9B4-BA0A-ADE4D1C5D7F0> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/exo.framework/Versions/A/exo
0x101008000 - 0x1010f9fe7 +com.adobe.dvaeve.framework (dvaeve version 11.0.0 - 11.0.0.0) <58D8036B-BBA0-A419-A74F-05FD3C4F3264> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvaeve.framework/Versions/A/dvaeve
0x10126e000 - 0x1012b2fff +com.adobe.dvatemporalxmp.framework (dvatemporalxmp version 11.0.0 - 11.0.0.0) <6C2B7858-4DA3-BA37-FD6C-D02F10ECDE95> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvatemporalxmp.framework/Versions/A/dvatemporalxmp
0x1012da000 - 0x101338ffd +com.adobe.AdobeXMPCorePD (Adobe XMP Core 5.2 -c 3 - 61.141987) <37A7128D-857A-F1CF-A00D-497983A42017> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x101348000 - 0x1013ecfef +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.2 -f 17 - 61.141987) <C504760D-5727-CC17-08BD-74688712F2C4> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x101422000 - 0x101641fff +com.adobe.UIFramework.framework (1.0) <2A6FE1F9-6551-F7DB-747B-A79839FD2C1B> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/UIFramework.framework/Versions/A/UIFramework
0x10178f000 - 0x1017b0fff +com.adobe.dvamediatypes.framework (dvamediatypes version 11.0.0 - 11.0.0.0) <87127579-51DD-B546-16A1-145E6CFA58AB> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvamediatypes.framework/Versions/A/dvamediatypes
0x1017dc000 - 0x1017ddfff +com.adobe.PRM.framework (PRM version 6.0.0 - 6.0.0.0) <659F1D10-FD66-448C-8EBD-49003E5DF0A1> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/PRM.framework/Versions/A/PRM
0x1017e2000 - 0x10184cff7 +com.adobe.ASLFoundation.framework (ASLFoundation version 6.0.0 - 6.0.0.0) <261E186F-5577-F25D-6978-8024BFDFC7F8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ASLFoundation.framework/Versions/A/ASLFoundation
0x1018f9000 - 0x10190ffff +com.adobe.ASLMessaging.framework (ASLMessaging version 6.0.0 - 6.0.0.0) <28925052-00CE-065A-A3AE-88E44A217EF2> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ASLMessaging.framework/Versions/A/ASLMessaging
0x10191f000 - 0x101920fff +com.adobe.MediaCore.Frameworks.Memory (1.0 - 1.0) <5C64DB58-4E47-FA6E-36E6-B850B8D0AF4D> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/Memory.framework/Versions/A/Memory
0x101925000 - 0x101937ff7 +com.adobe.ASLUnitTesting.framework (ASLUnitTesting version 6.0.0 - 6.0.0.0) <18E22F0F-78DD-56DC-CC2A-39A30C7C72E8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ASLUnitTesting.framework/Versions/A/ASLUnitTesting
0x101943000 - 0x101944fff +com.adobe.boostsystem.frameworkk (boost_system version 11.0.0 - 11.0.0.0) <99C2C43C-E42B-0F96-D4F2-A01490855A0C> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system
0x10194e000 - 0x1019c6fff +com.adobe.dvatransport.framework (dvatransport version 11.0.0 - 11.0.0.0) <6217A016-0BD1-8C0E-2650-06E833A1D1E0> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvatransport.framework/Versions/A/dvatransport
0x101a5e000 - 0x101a9eff7 +com.adobe.dvamarshal.framework (dvamarshal version 11.0.0 - 11.0.0.0) <2F808FA0-48E2-0EB6-F79E-D3FDFC3591B0> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvamarshal.framework/Versions/A/dvamarshal
0x101b3c000 - 0x101d2dff7 +com.adobe.dynamiclink.framework (dynamiclink version 11.0.0 - 11.0.0.0) <136F8033-8F42-950D-D9E4-3887C21740A8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dynamiclink.framework/Versions/A/dynamiclink
0x101eb2000 - 0x101ef2ff7 +com.adobe.MediaFoundation.framework (MediaFoundation version 6.0.0 - 6.0.0.0) <307A738A-8158-6675-3ABD-2CE3EEC9A17E> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/MediaFoundation.framework/Versions/A/MediaFoundation
0x101f17000 - 0x101f98ff7 +com.adobe.AudioRenderer.framework (AudioRenderer version 6.0.0 - 6.0.0.0) <34A9EE22-F6D8-9870-52E7-22BA0D1D197E> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AudioRenderer.framework/Versions/A/AudioRenderer
0x101fc9000 - 0x101ff4fff +com.adobe.dvacaptioning.framework (dvacaptioning version 11.0.0 - 11.0.0.0) <E71B52D1-B789-F4D7-2B52-5B5F3F80C0FB> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvacaptioning.framework/Versions/A/dvacaptioning
0x10202d000 - 0x102b72fef +com.adobe.Backend.framework (Backend version 6.0.0 - 6.0.0.0) <01006B55-0960-E93D-D6F6-60 -
Adobe Premiere Elements 11 Editor and OS Mavericks
I installed OS Mavericks for Mac and my Adobe Premiere Elements 11 Editor doesn't work more. What must I do?
Evandro Gussi
This thread represents a duplicate of the one that you posted a minute ago.
http://forums.adobe.com/thread/1408820?tstart=0
This probably occurred because you are new to this forum. Duplicate threads are to be avoided since they present confusion for those trying to respond to the question as well as to the person asking for troubleshooting help.
A moderator will probably be along shortly to close this duplicated thread.
I will respond to your question in the first one of these threads posted.
Thank you.
ATR -
Premiere Elements 11 Editor, v11のシリアルNOの確認方法を教えてください.
Adobe Premiere Elements 11 Editor, v11を
2013/8/31、当時のiTunes Storeで購入したのですが、
それを13 乗換え・アップグレード版に乗り換えする際、
シリアルNOが必要と聞きました。
シリアルNOの確認方法を教えてください。
ちなみに11は起動しません。Are you on a computer with a Retina display? That's been known to cause problems.
Otherwise Premiere Elements 11 and 12 work just fine on OSX Mavericks. I'm running them on my iMac.
You may want to ensure you have all of the Mavericks updates from the App store first.
Our FAQs offer some solutions for Mac installation issues. Be sure to check for corrupt fonts!
http://forums.adobe.com/thread/940869?tstart=0
If you've got a Retina display, this may be of help.
http://forums.adobe.com/thread/1235454?tstart=0
There are also some unique challenges to versions of the program that are downloaded from the App Store, for some reason. I don't know what the solution is there -- except maybe try uninstalling and downloading the program from Adobe's site and see if your App Store version's serial number will validate it. -
Premiere Elements 11 Trial Will not Launch
Premiere Elements 11 Trial Version will not launch on my laptop which is only 4 weeks old. OS Windows 7 - all windows updates are up to date and latest version of quicktime installed
HI Thanks for getting back to me - no warnings appear at all - the purple opening box with all the names comes up but then that disappears and nothing else happens
Date: Wed, 5 Dec 2012 02:18:04 -0700
From: [email protected]
To: [email protected]
Subject: Premiere Elements 11 Trial Will not Launch
Re: Premiere Elements 11 Trial Will not Launch created by Mylenium in Downloading, Installing, Setting Up - View the full discussion
Does it trigger any warnings?
Mylenium
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Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746. -
Elements 8 Editor fails to launch
While using PSE 8 editor, it crashed - there was an error message and it shut down. When I tried to launch it again, the organizer will launch, but not the editor, even if I try to launch it from the organizer workspace. I uninstalled and reinstalled it, but still have the same problem. I have gotten a message a couple of times that there was an error in a file and that it should be deleted, but even after deleting it, and restarting Elements, the editor won't launch. Any ideas?
http://www.pixentral.com/show.php?picture=1c78BUjBAO23fKLSf6keeRKWiXXZ70
In Windows Explorer, right click (once) on the icon to which the blue arrow points.
Now you should see the dialog to which the two red arrows point. Left click where indicated to create the desktop shortcut
Report back on your progress. -
Elements 13 Editor freezing up
I have spent the last week trying to get help solving this problem. I have Elements 11 on the same computer, and the Editor works fine. But every time I try to edit a photo in Elements 13, the screen freezes within 2 to 3 minutes. Once it freezes, it stays frozen. It freezes when I'm making my selections with the Quick Selection Tool and the Lasso Tool. I don't know if it freezes during other operations because I haven't been able to get past the selection process without the screen freezing. I have to go into the Task Manager to end the program (although it doesn't say in the Task Manager that it's not responding). I also have the same problem in CS6 if I start in the Elements Organizer and then edit the photo in CS6. However, if I start in Bridge and then edit a photo in CS6, it doesn't freeze. So it seems to be an Elements 13 problem. I have tried all sorts of things so far-uninstalling and reinstalling Elements 13, Neat Image (noise reduction plug-in), and Camera RAW8.7.1. I also hired someone to try to fix it, and he manually removed files from Elements 13 after he uninstalled it to make sure it was completely uninstalled before he reinstalled it. I also tried installing it on a different drive on the computer, and that didn't help either. I also called Dell technical support 3 times in the past week, and they couldn't figure out what was wrong, either. There seems to be no way to contact anyone from Adobe. I posted this question on the Elements Village forum, and a lot of people gave me suggestions, but nothing's working. HELP!
Nikita,
I have to leave for work in about 1/2 hour.
In a message dated 1/20/2015 7:41:37 A.M. Eastern Standard Time,
[email protected] writes:
Elements 13 Editor freezing up
created by NikitaVerma_ (https://forums.adobe.com/people/Nikita_Verma)
in Photoshop Elements - View the full discussion
(https://forums.adobe.com/message/7113348#7113348) -
Premiere Elements 8 Editor closes after clicking OK on "Full Content" message
I downloaded the 30 day trial of Adobe's Premiere Elements 8 and installed it on a Dell Optiplex GX620. It installed and opens certain modules fine (like the Organizer, for example). However, when starting a New Video Project (File -> New) or by clicking on New Project, it loads the module and then I receive a prompt asking to install the Full Content from the DVD/Setup.exe. If you click OK, it closes the Editor. I ended up downloading the Full Content, and installed it as well on the same computer. I tried it again and it failed like before.
Note: I installed PE8 on a different machine (Dell Latitude D600) and the PE8 Editor is launching. I even received the same "Full Content" message, but after I clicked OK, the Editor stayed open and I could continue to use it.
So, it seems to be isolated to just that Dell Optiplex GX620. I tried searching around the user forums for troubleshooting tips and I tried some (http://www.johnrellis.com/psedbtool/photoshopelements-6-7-faq.htm#Delete_the_Edi tors_preferences; http://help.adobe.com/en_US/PremiereElements/8.0/Win/Using/WS96256bd4ae515969-97 c9190120d9c53f61-7fe8.html; http://kb2.adobe.com/cps/406/kb406662.html; etc.), however I couldn't fix the issue.
Any assistance would be great.
Thank you.
P.S. - I unfortunately posted this discussion previously on the Photoshop Elements 8 forum, so hopefully someone can delete that.The answer was QuickTime. I changed version down to 7.3.1 which I got on www.oldapps.com and I am finally able to use Premiere Elements 8.
Glad that you got it sorted out.
It now seems that Apple has had two recent series of QT upgrades, that just kill certain Adobe applications, the 7.4.x and the 7.6.x. Not sure what the deal is, or why the QT upgrades are not tested with Adobe products, but it seems that both NLE's, PrPro and PrE, plus AfterEffects can be adversely affected. Some have put forth a conspiricy theory that Apple wants to kill use of PrPro on the Mac, so Mac-users will go with some form of Final Cut. However, this does not play with me, as AfterEffects seems to be affected and there is just no competition (from Apple, or others) to replace it. It is used on many, many Mac machines. I think that Apple is trying to improve QT, and is just not testing their updates on machines with enough software, especially from Adobe.
Still, with the ability to roll-back QT, the user does have a workaround. Personally, I hold off upgrading QT, until enough Adobe-users report that all is stable.
Good luck to all,
Hunt -
Premiere Elements 13 (demo) freezes every 5 minutes...
I'm currently looking for a new photo editor, so I'm trying the elements 13 demo and so far I start to like the program (except why is there no option to fill your texts with gradients? what's so damn hard about that?) But this program freezes every freaking time within 5 minutes.
I'm using the Elements 13 editor in expert mode, the program creates ~50% CPU load and that's it, I can't do anything...
system:
windows 7 x64
core2duo e8400
4 GB RAM
AMD HD 7850The recommended forum post didn't work out. What appears to have worked, at least to this point, is the following:
Boot into OS X Recovery (restart your Mac and hold down the Command and R keys at startup).
Open Disk Utility and select your primary volume.
Click Verify Disk and if prompted, click Repair Disk.
Click Verify Disk Permissions and if prompted, click Repair Disk Permissions.
Exit and restart.
Premiere Elements 13 should function normally.
In my case I ran both Repair Disk and Repair Disk Permissions. It's been about 3-4 days after applying this and PE 13 no longer randomly crashes. -
Adobe Premiere Elements 12 Editor asks for another keyword approval
I have yesterday purchased Adobe Premiere Elements 12 from an USA based online retailer. The installation was done with the correct key provided by the retailer. Since I am living in Germany, I have installed the program in German language.
The product appears also with the correct key in my Adobe account. (see photo)
Unfortunately I am always reminded by a PopUp that appears when opening the Premiere Elements Editor, saying that I must register the program within 7 days otherwise it will stop functioning. It has already started the countdown and displays that I have now only six days more left.
The PopUp also displays my correct Adobe-ID and informs me that it will check the serial number now. Unfortunately it will not proceed further but asks me to provide an internet connection which is ridiculous since I am continuously connected to the internet. (see photo)
I don't know why the Adobe system cannot access their server or could that be related to the situation that the product was purchased in the USA?
Does anybody know a solution for my problem otherwise I will not be able to use my program within next week?actll
Have you gone to Computer/Manager/Event Viewer/Windows Logs/Applications and looked for error entries that appear to be associated with this problem?
Did you purchase Photoshop Elements 12 as well as Premiere Elements 12, and does Photoshop Elements 12 Full Editor open whereas Premiere Elements 12 will not open to its Expert or Quick workspaces?
You have probably tried it, but can you open to the Premiere Elements workspaces from the Elements Organizer workspace?
More later.
ATR -
Adobe Premiere Elements 10 Video Freezes After One Frame
Hi, so my Adobe product worked PERFECT for about a year now, then all of a sudden it just broke, When I put a file into it, it shows the First Frame and Freezes, the Audio plays as if the Video was showing, but the Video is just frozen. I don't know how to fix it, I've uninstalled and re-installed it, but nothing is helping.
Gameman625
What computer operating system is your Premiere Elements 10 running on, and what video card/graphics card
does your computer use? NVIDIA GeForce?
If so, please read the Announcement at the top of this forum regarding the Premiere Elements 10/NVIDIA issue
which forces the Premiere Elements 10 user to roll back the driver version to about May 2013 in order to get
Premiere Elements 10 to function properly. For your convenience, the following is a copy/paste of that
Announcement which describes the problem, gives how to information, and all the necessary details.
Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you
are experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of
troubleshooting needs to be rolling back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained
workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce
video card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card
driver as far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as
March – July 2013 in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any
corrective action in this regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the
driver roll back can be found
http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
Once we have the video card/graphics card driver matter ruled in or out, we can decide what next if indicated.
More questions will follow including
a. Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 10?
b. Are you running the program from a User Account with Administrative Privileges?
c. Does the problem exist with or without the antivirus and firewall(s) disabled?
Looking forward to your follow up.
Thank you.
ATR -
Elements 13 editor freezes constantly
Upgraded from Elements 8 to Elements 13 last week. Elements Editor freezes after about 8 images now. Organizer is fine. I have Windows 7, 64 bit. I am scanning slides using Epson V500 into a file outside of Elements (no Twain any more). I open 6-20 images in Editor after scanning. I rotate, straighten, crop all images. When this is done for all images, I add file info & save. After anywhere from 4-40 images have been done, I get the checkerboard so I can't see the image in Editor. I can see the image in the Photo Bin. When I click on File Info, image appears, but I can't zoom, or anything else. I can add the file info & save (thank you!), but when I'm done, I have to close down Editor with the Task Manager, program has stopped responding. I also close Organizer, but it's working fine & I close it normally. This was happening after about 40 images, 2 days ago after about 20 images, today after about 4 images.
I have Editor, Organizer, Scanner & AOL open. I use Organizer & AOL to verify file info. I have over 22,000 images done like this in Elements 8 (scanned directly into Photoshop at that time), but Organizer started crashing. So I updated to newer version. I have several thousand images left to scan, so this is going to take forever if I have to close & reload Elements after every 6 images. Help!Thanks, Brian.
Epson doesn't have WIA support. I scan into a separate folder, then open them in the Editor. I scan anywhere from 6-20 images at a time. I was able to do 20 at a time, twice (so total of 40) before the Editor froze. Now, just 6 images freezes the Editor. (Editor in version 8 I could do 30 or more at a time, never had a problem)
My process is to scan images; open all images in editor; rotate (as necessary), straighten, crop all images; for each image add file info then save, then close that image. At this point, I've been able to save 3-4 images, close them, before the image freezes. The weird thing (I'm very grateful for this however), is that when I click on file info, I can see the image (not do anything to it), add the file info, save & close. Next image is the checkerboard also, but again, clicking on file info lets me add info, save & close. Images seem fine in the organizer, info is there, and after I reload editor, everything with the saved image seems fine. At least I'm not losing all my rotate, straighten & crop work.
I'm currently doing slides, so scanning at 1200 dpi (larger pics are at scanned at 600), saving as PDF.
I have 8.00 GB RAM. Scratch disc is default (c), free space is 807.60 GB. Available RAM is 7102 MB, lets Photoshop use 4971 MB.
Thanks very much for your help. I do appreciate it. I have over 6,000 more images to scan, so this will be very time-consuming if I can't get a resolution.
Dorian
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