Premiere Elements 11 Freezes on Windows 8

I just installed Premiere 11 on my Windows 8 machine. It is an I7 with 6 Gigs, two ATI Radion in Crossfire mode, 2 terrabyte drive with 1.8 Terrabytes available.
When I launch Premiere it starts to load and then when it gets to "ExporterAVI.PRM" it freezes and stops responding.

Well, I found a very random answer and it worked!
I searched through a couple hundred posts on "Problems with ExporterAVI.prm" a solution written (sorry forgot to write down the URL of the page) for Premiere Elements 8. The authour of the solution suggested:
1) Perform a fresh install
2) Locate the file ExporterAVI.prm
3) Move it from the current directory or delete it (sending it to the recycle bin)
4) Run Premiere (after it runs) shut it down.
5) Copy the file back or restore it from the recycle bin
6) Done
I am not sure what moving the file ONE TIME does but this appears to work on Premiere Elements 11 as well as 8, now it starts up just fine with ExporterAVI.prm back in its original spot.
Thanks to John T. Smith and Jeff A. Wright for your assistance/help.

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How do I set the thumbnail image of my videos that export to my computer? I'm using Premiere Elements 11 on a windows 8.1 PC 64bit.

How do I set the thumbnail image of my videos that export to my computer? I'm using Premiere Elements 11 on a windows 8.1 PC 64bit.
Or how does Premiere 11 determine where to set the image for the video it is exporting?
I already know how to use Freeze frame and save the image to my computer by Publish+Share/Computer/ Immage.
Thanks,
Mike

Mike
This is not Adobe. Rather user to user. We are all visitors here.
Just a bit of history....back in the days of Premiere Elements 4, you could set a "poster frame" in what was called the Project area. You did this by right clicking a blank area there and, from the drop down menu that appeared, selecting View/Preview Area, and using the poster frame feature there.
As I said, when a video imports into Premiere Elements, the thumbnail of the import has been presenting as the first frame of the video. With this Preview area "poster frame" option, you could set the video's thumbnail in the Project area so that the first frame was another frame in the video. But, this "perk" was restricted to thumbnails of the video in Project area.
If you exported to file with the first frame modified video, the export's thumbnail in Windows Explorer would present with other than the real first frame or the poster frame as the first frame.
Also, in more recent versions, I have observed that the export to file does not display the real first frame of the video in Windows Explorer. Seems random, but I have not kept track.
And, remember, at the onset I wrote
As far as I have ever seen, Premiere Elements Windows uses the first frame of the video for its thumbnail in the program.
I know of no way within Premiere Elements to control what the program opts to do in this matter. In some compatibility
issues, it opts to give no image but a generic one.
I did not say that you can expect to have the Premiere Elements' export file's thumbnail in Windows displaying with its real first frame. And, the more you get into this, depending on the versions, more details need to be added to my comment about "...first frame of video for its thumbnail in the program..."
I would have to look into all this further to get perspective on the contributing factors.
ATR
Add On...The Poster Frame feature appeared in versions 4, 7, 8, and 9 by my count.

Adobe Premiere Elements 4-Freezing film when editing

When I edit a HD-mp4-file, the film is freezing in the playscreen. This does
not occur when I right click the clip and choose "Edit original" or when I
use Windows Live Movie Maker.
And I am very disappointed that Windows 7 does not accpet Adobe Premiere
Elements 9, which I bought together with my new computer.
The konfiguration of the computer:
OP
MS Windows 7 Home Premium 64-bit
CPU
Intel Core i5 460M @ 2.53GHz
Arrandale 32nm Teknologi
RAM
8.0GB Double channel DDR3 @ 532MHz (7-7-7-20)
Motherboard
Acer SM83-CP (CPU 1)
Grafik
Generic PnP Monitor (1920x1080@60Hz)
ATI Mobility Radeon HD 5650
Intel(R) Graphics Media Accelerator HD
Drives
625GB Western Digital WDC WD6400BEVT-22A0RT0 (SATA)
625GB Western Digital WDC WD6400BEVT-22A0RT0 (SATA)
Optical Units
Optiarc BD ROM BC-5530H
Sound
Realtek High Definition Audio
I use the second disc, 625 GB, for editing, and the disc is almoste not
used.
What to do??

If you are running Premiere Elements 4 on a Windows 7 computer -- particularly if it is Windows 7 64-bit -- that could be at the root of your problem. The program was designed to run on Windows XP or Vista and may not be completely stable on Windows 7 64 bit.
You also don't say what model of camcorder your video is coming from, but that could be significant. Unless your camcorder is a true AVCHD camcorder, Premiere Elements 4 is not designed to work with this video.
Even in version 9, Premiere Elements is not able to work with a number of pocket camcorders (like the Kodak), with the exception of the Flip cam, for which the program has specifically been loaded with the 3ivx codec.
Also, have you ensured you have the latest version of Quicktime, per the program's instructions?
All of these things may be contributing to your problems.

Is Adobe Premiere Elements 10 compatible with Windows 8? Or maybe it will have problems?

Is Adobe Premiere Elements 10 compatible with Windows 8? Or maybe it will have problems?

Riccardo Pesare
I have Premiere Elements 10 on Windows 8.1 64 bit, and it runs well there.
But, I must disagree with SG when he writes
It will likely run. But it will not be able to take advantage of Windows 8's advanced architecture (including the 64-bit operating system and ability to access more than 4 gigs of RAM).
You can prove to yourself that Premiere Elements 10 is a 64 bit application running on Windows 8 64 bit. To do this use the Process Explorer Sysinternals and add a Image Type Column readout. When you do this for Premiere Elements 10, 11, or 12 on Windows 7, 8, or 8.1 64 bit, the readout tells you that you are working with a 64 bit version.
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
And, as a 64 bit application, Premiere Elements 10, 11, or 12 Windows should be able to take full advantage of the 64 bit system when Windows 7, 8, or 8.1 64 bit.
I suspect SG is thinking Mac not Windows in his comment. It is my recollection that Premiere Elements 10 Mac is still a 32 bit application on 64 bit system. And, you are using Windows, not Mac.
We will watch for his clarification on this point or for support for what he posted as is.
ATR

Is Photoshop elements 10 and Premiere elements 10 compatible with windows 8.1?

Is photoshop elements 10 and premiere elements 10 compatible with windows 8.1? I am upgrading from XP and am trying to determine if I should go to 8.1 or windows 7?

MakoM
Photoshop Elements 10 and Premiere Elements 10 are compatible with Windows 8 or 8.1 64 bit. I have them installed on those operating systems and no problems. My video card is Intel HD Graphics.
But, a major question is what video card will be used? There is a major issue with Premiere Elements 10 users whose computers use a NVIDIA GeForce video card. It is fixed by rolling back the driver to about May 2013. This is a user to user fix. Neither NVIDIA nor Adobe has offered one. Full details are the Announcement at the top of the Premiere Elements Forum
http://forums.adobe.com/community/premiere_elements?view=discussions
Overview of that situation
http://www.atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
Please let us know if we can be of assistance in this matter.
Thank you.
ATR

Why do I get Microsoft Visual C++ Runtime error when I open Premiere Elements 11 on my windows 8 ?

Why, when I open Premiere Elements 11 on my windows 8, do I get"Microsoft Visual C++ Runtime error. This application has requested runtime to terminate it in an unusual way.Please contact the application support team for more information."
Any solutions, thanks, Jim B.'

jimmymega
We will follow up when you have time.
I am not sure if there is a misunderstanding in the communications. Please see
but how do I identify the "http://forums.adobe.com/message/5129399 ? Is there somewhere where there is the number 51229399?
When you click on that link, it should open to a thread with a discussion on troubleshooting the Microsoft Visual C++ Runtime Error situation. Did the link not open. It seems to be working. Please try clicking the link again and let us know the outcome.
Thanks.
ATR

Will Adobe Photoshop Elements 10 and Premiere Elements 10 work on Windows 8.1

Will Adobe Photoshop Elements 10 and Premiere Elements 10 work on Windows 8.1

Hi,
Here is my reply:
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
Premiere Elements 12
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
Windows 8.1.
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
Worked in windows 8. No plug-ins added, etc.
•Are you using an account with Administrator Privileges?
Yes
Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)
Crashes after loading
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
All up to date
•If you are getting error message(s), what is the full text of the error message(s)?
Please log-in with an administrator account to use Premiere Elements
•What other software are you running?
None
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
4gb ram. 30gb free space on internal SSD drive.
•Which version of Quicktime do you have installed?
Latest
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
Radeon HD 3400
What is your exact graphics adapter driver version?
8.970.100.0
Have you gone to the vendor web site to check for a newer driver?
Yes
P.S. Premiere Pro works on my system
Thanks

Will Premiere Elements 4 work with Windows 7?

I am going to have to upgrade to Windows 7 from XP. Will my Premiere Elements 4 work with Windows 7?

Monoscope
Premiere Elements 4 works great in Windows 7 Professional SP1 64 bit computer. I have been there and am doing that along with other versions of the program on the same computer.
Do not go to the desktop icon for Premiere Elements 4 and set a compatibility setting in the Properties.
Just make sure that you are running the program from a User Account with Administrative Privileges and perhaps also with a Run As Administrator (right click desktop icon, select Run As Administrator). Latest version of QuickTime remains a must.
Does Premiere Elements 4 meet your video editing needs, feature-wise and otherwise? If so, stay with it. If not, explore the latest version 12 via a tryout from Adobe before any thoughts of purchase.
The above is my take on your inquiry. Please let us know if you need clarification on anything written.
Thanks.
ATR
Add On...If you need a computer environment with greater resources for your Premiere Elements workflows, then you need to look at specifically Premiere Elements 10, 11, or 12 specifically on Windows 7, 8, or 8.1 64 bit.

Premiere Elements 13 Adobe Premiere Elements.exe-no disk (window) There is no disk in drive. Please insert a disk into drive\Device\Harddisk\DR3.

I just updated to Photoshop & Premiere Elements 13, by downloading the 64-bit Windows version from the Adobe website. Windows keeps popping-up (multiple times) "Adobe Premiere Elements.exe-no disk" window. Circle X - comment "There is no disk in drive. Please insert a disk into drive\Device\Harddisk\DR3. After 6 to 18 times (choses cancel, try again, continue). The window finally goes away. How do I get rid of this problem? BTW, when installing from Version 11, I opted from the preferences from the 11 Version.

One
What motivated you to
I chose Adobe Elements 11's preferences to be installed into the Adobe Premiere Elements 13
program. It was an options , when setting up the Version 13 program.
Was there something extraordinary about your Adobe Premiere Elements 11 preferences?
It is interesting situation...maybe a coincidence, but 11 was typically hit with No Disc message, and
most of the time the problem was related to SmartSound which was discontinued in versions 12 and 13.
If no extraordinary reason for this preferences transfer which I have not run into...
Assuming Windows 7, 8, o 8.1 64 bit
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
13.0
and, in the 13.0 Folder is the Adobe Premiere Elements Prefs file that you delete to "flush" the preferences. If that does not
work, then delete the whole 13.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with
Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete file cited.
Have you installed Premiere Elements 13 to the default location on Local Disc C?
Please review and consider.
ATR

Premiere Elements 3 Freezes on startup in Windows 7

I just loaded Premiere Elements 3 on a laptop with Windows 7 and it freezes on startup. I can't find any reference to drivers for Windows 7. I've used PE3 satisfactorily with Windows XP and want to continue to use it. Does anyone have a solution that doesn't involve upgrading to a later version or switching to another video editing program? I've already uninstalled and reinstalled.

Thanks for all three responses. Long story short: I've made progress to where Premiere Elements 7 now freezes *after* startup in Windows 7.
Neale: It's Windows Home Premium on a Sony VGN-NW270F with an Intel Core2 Duo T6600 2.2 GHz processor, with 4GB of memory. I hope this additional information is helpful in diagnosing my problems with PE3 version 3.02 and Windows 7.
Steve: I found I already had PE3 Version 3.02, so that was not the problem. However, I did uninstall and re-install, with no better results. I then poked around in the Windows 7 Help files and stumbled across the misnamed "Compatibility Manager" (it's really an "Incompatibility Manager"). When I set PE3 to run under XP Service Pack 2, PE3 finally started up. I then found I could load video files and edit them. But, after working on this for a few days, I tried to use the Transitions and Effects Button. That invariably sends PE3 off to La La Land, which only a power off will fix (I haven't had to power off so many times since I used Windows 95 and the early DOS systems, which doesn't seem like progress.) So far, I haven't found a solution to this new freeze problem. Any suggestions as to what might make PE3 work properly?
You say that PE3 is a relatively old version of the program. Well, not that old -- "old" programs dated 2007 should work on operating systems released only two years later. However, I haven't upgraded from PE3 because it worked really well on my XP machine and subsequent releases of PE appear to be buggy. From what I've read in the Forum here, I wouldn't upgrade to PE8 because even that version doesn't seem to work well with Windows 7. I've wasted enough time on this already.
John: Unfortunately, I just have Windows 7 Home Premium, the plain vanilla OS. So far, I am thoroughly unimpressed with Windows 7. New operating systems are supposed to bring advantages, not be incapable of running programs that ran under previous operating systems.
Thanks,
George

Premiere Elements 12 Freezes

Hi There,
We are trying Premiere Elements 12 (Expert Mode).
It seems very nice but, in various places it just freezes, no specific area in Elements, so could be importing a clip or just adding an effect...
The 1st PC we tried it on is Windows 7 x64 - fully Windows patched, (also with Manufacturers patches, BIOS etc etc) with lots of software installed, ESET AV, lots of RAM and Processor power, checked clean of any Malware
I have also tried the same new download on a new PC (VM) with just Win 7 (x64) Ultimate, fully patched and no other software installed.
Same problem.
I have read in this form questions about Quicktime versions etc. On the main host Quicktime is installed, in the VM not.
My thinking (why I tried a VM) is that the VM is as clean a possible it just has Premiere Elements 12 and Photoshop Elements 12, to try and negate conflicts with other software.
Local user is Administrator, have also tried with Run As Admin..
Anything else we can try peeps ?
Cheers,
LM

Lord Melch
Thanks for the follow up with all the details...
Continuing in the real computer environment Windows 7 64 bit.....
Preliminary
From what you wrote, you have GoPro Black 1280 x 720 @ 50 progressive frames per second video and you or the project have set
PAL/AVCHD/AVCHD 1080p50 as the project preset. So far so good.
When you import one of these GoPro Black clips into this project, do you see no colored line or an orange line over the Timeline
content? Assuming no colored line for the moment...
a. right click the Timeline file, select Time Stretch, and then, in the Time Stretch dialog, change the Speed % to 99. Click OK. Now render the Timeline content which should be displaying with an orange line over its content. After this Timeline rendering is completed (color of line goes from orange to green), is the editing performance same or improved? (The rationale behind this was to force Timeline rendering rather than to apply any Time Stretch Speed% changes to the file.
If the above does not result in improved performance associated with the GoPro Black clip editing, delete the 720p50 from the project and import
a. 1080p25 from the GoPro Black
and next
b. jpg photos
For each of the above, do you encounter the same Timeline freezing episodes as with the GoPro Black 720p50?
In what you have written, the freezing is independent of file size and file duration. Is that correct? Does that observation have limits?
Depending on your results, would you consider posting a sample of your GoPro Black 720p50 via a Dropbox link in a reply in your thread?
As a cross check, I was be glad for the opportunity to work with it in my computer environment of Windows 7 64 bit/Windows 8.1 64 bit on a variety of Premiere Elements versions including 12/12.1.
Please review, consider, and then let us know the outcome. We will go into computer optimization considerations next.
Thank you.
ATR

Rendered video in Premiere Elements 13 freezes...

Hello all, this is my first Premiere Elements software since 1.0 lol. Anyway, before I render a video it plays nice and smooth. After I render it, the video playback freezes while the audio continues to play. How do I fix this? I have an i7-410U 2 Ghz CPU, an Nvidia GeForce 840M 2 GB video card, 8 GB of memory, 900 GB of free space on my HDD, and Windows 8.1. Thanks for your help.

AndyD74
Thanks for the follow up replies.
Your Edit Menu/Project Settings/General readings suggest that you or the project have not set the correct project preset for the project. If the Canon is the major source of your Timeline content, then the project should not be 1080i (the project's default). It should be
NTSC
DSLR
1080p
DSLR [email protected]
You are going to have to go to a new project to correct that situation. You cannot change the project preset in 13/13.1 once the project preset has been established.
If the project (automatically) is not giving you the correct project preset, then you need to set it yourself (manually) before you import the source media.
File Menu/New/Project and Change Settings
In Change Settings, set for the project preset mentioned above. OK out of there.
In the New Project dialog that appears, rename the project and make sure there is a check mark next to "Force Selected Project Setting on This Project". OK out of there.
Then in the workspace, import your source media with Add Media/
Another factor is the custom made intro that I created in Aurora3d Title Animation. What are its properties and how do they compare with those of the Canon's 1080p29.97. If you remove the Title Animation from the Timeline, do the problems disappear even with the DSLR project preset pointed to?
Please review and consider.
Thank you.
ATR

Premiere Elements 7 freeze/restart

hi
we just set up a new system:
mb: gigabyte ex58-ds4
cpu: intel core i7-920
ram: 4 gigs corsair
gpu: sapphire hd 4870, 512mb gddr5
hd: 2x750 samsung on intel on-board raid 0
os: vista 64-bit business
there's newest driver for each piece of hardware, including chipset drivers, sata-raid drivers and a bios update for the mainboard. we are using a sony HDR-SR11E and recorded some full HD content. adobe photoshop elements 7 works fine. premiere elements works fine, until all the footage is copied to the local hd on the desktop.
the system totally freezes only seconds after starting to work. the error can't be reproduced exactly, no matter what i do (drag'n'drop clips to the scene view, dragging in-out-indicators or rendering), the crashes keep coming up. the only similarity is that it only crashes when something's happening, while the program is idle it doesn't crash.
by totally freezing i mean there's no kind of response, even the hd noise stops (if there was any). sometimes the system simply resets itself.
anyone else with the same kind of problems? obviously, the program can't be used the way it works now.
thx elfi

well, i feel like since it's been almost 2 months it is time for a status report. here's what i did:
- i made contact with the adobe support
- i endured the 23 step program of http://kb.adobe.com/selfservice/viewContent.do?externalId=kb404998
- i toiled myself through the hassle of trying different video formats
- i saw a bright light as .avi footage from my old DV-cam worked, and then got slapped in the face by simple jpegs freezing the program
- i anxiously waited for replies
- i sent several log-files to "them-who-must-not-be-named"
- i was told to use the one tool called "GSpot" to detect and eliminate codec conflicts
- i received no satisfaction by using GSpot
- i tried the application on a different 32 bit xp system without problems
- i was told, that now that the problem only occurs on 64 bit vista, i won't receive any help from the mighty support anymore, because it isn't certified for 64 bit vista
- i said: "the package claims that thee program supports vista, this includes 64 bit vista! why is there no technical support for me now?"
- they replied: "it is NOT true that vista 64 bit is not supported! PE7 just isn't CERTIFIED for 64 bit systems, thus us can give no more support as long as thou uses a 64 bit system!"
- i took the one product and threw it into the fires of mount doom
at least i'm about to. personally i think this is a total ripoff, now i have to downgrade to a 32 bit OS, which will require another 100 bucks for a new windows xp, or i switch to another tool, which requires relearning a new tool. and what if it is some incompatibility between the software and some hardware and not 64 bit related? i should pay microsoft to get support from adobe?
i'm very well aware that there can be problems with new hardware in combination with new software, but that they basically cut the support off and force me to deal with the problem by reinvesting into a downgrade is an outrage.
besides, there are quite a lot of posts on the internet from a lot of people having similar problems to mine, and yet adobe doesn't seem to release any kind of fix. from what i've heard they didn't do it for any of the older versions either.
this will definitely be my last "beta-test" for adobe, just because you are suddenly releasing programs for reasonable prices doesn't mean that they shouldn't be finished.
cboe for Elfriede

DVD burned in Premiere Elements 4 freezes on playback

I have a Dell with Windows Vista Home Premium and I use Adobe Premiere Elements 4.0 for video editing. Recently, I've encounterd a problem with my burned DVDs freezing during playback, especially near menu markers, on a variety of stand alone DVD players.
I've been searching various forums to find a solution. I was told it was a problem with cheap media so I've tried various name brands on the DVDs with no cure. I was told to reduce the burn speed on the DVD recorder, but I have no idea how to change the burn speed on the DVD recorder I was also told to burn the project to a DVD folder and then import it into the software thant came with the DVD recorder. I burned the PE4 project to a DVD folder but can't figure out how to open it in Roxio Easy Media Creator 9 in order to try a different burning software.
So how do I change burn speed on the PC's DVD recorder? How do I open the PE4 project in Roxio? Can anyone recommend another solution?
Message was edited by: ReeltoReelTreasures

Don't discount any of the posted suggestions, but I work with VOB type files often, and here's what I found works best (for me any way).
When and if at all possible, always convert VOB type files to DV-AVI, then import this into PE for editing.
First you need to combine all the VOB's off of one DVD disc into one large VOB file.
This will eliminate the OOS (out-of-sync) issues you are seeing between audio and video.
View this link for details:
http://muvipix.com/phpBB3/viewtopic.php?f=38&t=2469
Once combined, then use Prism to convert the single VOB into the DV-AVI format.
Use this FAQ link for Prism or Win Movie Maker convert options:
http://forums.adobe.com/thread/415317?tstart=0
I have found large VOB and MPG files to be a challenge to work with within PE, but once converted via the method described, PE is very stabile and the editing experience goes up an order of magnatude.
Convert the VOB's, trust me on this one...

Reinstall of Premiere Elements 11 Freezes

I had both Photoshop Elements 11 and Premiere Elements 11 working on my Windows 8 machine. I uninstalled Premiere for troubleshooting reasons. I am trying to reinstall from disc. The disc spins a lot, I select the Premiere button and then the installation process freezes. wal1.

Hello ATR,
I checked that the Adobe Premiere Elements was not installed. I verified on the on the uninstall screen in control panel. I have Adobe Photoshop Elements 11 and 10 installed. When I uninstalled the Adobe Premier Elements 11 I asked it to keep its settings when prompted.
I downloaded the ccleaner. (backing up the registry settings) last night.
This am, I tried to connect to the internet to check email and such. My cisco Linksys E420 wifi router stopped talking to my cable providers Motorola Surfboard modem. Only the top four green lights were on and the yellow blinking PC/activity light failed to light. Cisco AnyConnect says it can't do anything because there is no internet connection. I connected my laptop via Ethernet cable to the cable modem, bypassing the router to get web and email connectivity.
My priority now is to restore function with my wifi service to the household.
The reason that I was troubleshooting and uninstalled the Adobe Premiere Elements 11 was that I have Pixela ImageMixer SE 3 that came bundled with my Canon Vixia HF20 and was trying to restore functionality to the Pixela video library and video editor. I like the way that it renames sequential .mts files to the format (folder=YYYYMMDD and contained within is the YYYYMMDDTTTTSS.mts) format, it makes it easier to find files manually through File Explorer. The Pixela SW was locking up after reinstalling it and gave a window that said updating files then froze. The SW is light and simple and provided an alternative to the heavier Premiere. Pixela Support suggested a SW conflict with another CODEC and suggested uninstalling the Premiere Elements to see if that worked and then reinstalling the Premier Elements from disc. No guarantees that it would work correctly with Windows 8 though. Premiere Elements then failed to reinstall.
I may be on and off the air until the wifi is working properly.
How do I revert to the old registry settings. Or, am I better off trying to get the CiscoConnect going by its smart key or other settings.
wal1

Premiere Elements 11 Freezes on Windows 8

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