Premiere Elements 11 installation will not start

Hi Folks,
The process stops when it gets to the installshield wizard window.  I get a green progress bar, then the spinning mouse pointer pops up and the window dissapears.  Shortly after that,  the spinning mouse pointer goes away and nothing happens.
I checked as many forum posts as I could find, and did the following:
-read my troubleshooting logs - no errors listed
-made sure I installed to C drive
-updated windows patches (windows 7 64bit machine)
-deleted temporary files
-set up a new user account for the install, with admin privledges
-rebooted numerous times
I have tried to reinitiate the process using the  setup.exe file in the root directory, but it also fails to progress.
Please note this was a download purchase.  Download worked fine, extraction seems to have worked fine also (deleted and tried entire process twice just to see if there was a fluke first time around)
My PC specs are more than what is required by the program, and there is tons of space on my hard drive.
Any ideas?  I am running out of options.
Thanks for any help.

Hi Folks,
The process stops when it gets to the installshield wizard window.  I get a green progress bar, then the spinning mouse pointer pops up and the window dissapears.  Shortly after that,  the spinning mouse pointer goes away and nothing happens.
I checked as many forum posts as I could find, and did the following:
-read my troubleshooting logs - no errors listed
-made sure I installed to C drive
-updated windows patches (windows 7 64bit machine)
-deleted temporary files
-set up a new user account for the install, with admin privledges
-rebooted numerous times
I have tried to reinitiate the process using the  setup.exe file in the root directory, but it also fails to progress.
Please note this was a download purchase.  Download worked fine, extraction seems to have worked fine also (deleted and tried entire process twice just to see if there was a fluke first time around)
My PC specs are more than what is required by the program, and there is tons of space on my hard drive.
Any ideas?  I am running out of options.
Thanks for any help.

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