Premiere Elements 11 - No audio on playback using MP4 or MOV video files

Hello,
I've recently started using Premiere Elements for a project I'm working on and I'm learning as I go.
When I'm adding a video that plays audio in another program to Premiere, the audio won't play.
I've checked the audio and audio hardware settings and they both seem fine. The mixer is not muted and when I publish the file, there is still no audio.
Any help or suggestions are appreciated.
Thanks,
Dale

DovSolomon
I am assuming that you are working with Photoshop Elements 12 and Premiere Elements 12. On what computer operating system are they running?
Can you open your .avi file in the Elements Organizer 12 and playback the file there and hear audio in the playback?
We have just helped a Premiere Elements user resolve a no sound with .avi file in another thread. Her answer was to update Premiere Elements 12 to 12.1 (See opened project Help Menu/Update.) Why is there no sound on avi files?
The details are in the link cited in my conversions with the user Vickie.
The full video and audio properties of the problem files are needed to evaluate situation such as you describe. In the case of the other user, she was not able to give us anything beyond .avi file. But, fortuately that 12.0 to 12.1 suggestion came to the rescue nonetheless. Bottom line is that, if the 12.0 to 12.1 Update does not resolve your issue, then we will need to go "by the book" and gather file properties, project settings, and the like to try to target the cause of your audio issue. Have you added to this project any narration clips from the program's Narration Tool?
If you create a new project, can you hear the audio from this .avi file in it? Is the problem confined to one .avi file or to any of these .avi files that you import into new or pre-existing projects. Can you hear the audio from non .avi files?
Looking forward to your follow up.
Thanks.
ATR

Similar Messages

Premiere Elements 4 audio won't play on mp4 files, codecs missing/unavailable on .mov files

I dowlnloaded Premiere Elements 4, and when I import mp4 files, the video plays but the audio will not. I've also tried to import .mov files, and an error message pops up that says "Codec missing or unavailable." I downloaded the latest version of Quicktime, but that didn't change anything. The files will play back on the video camera, but I"m having trouble with them on my computer. The audio on the mp4 files plays in Quicktime, but not the video, and vice versa when I import them into Elements. Any suggestions?

Does Quicktime Pro also edit .mov files on a PC?
Date: Wed, 27 Nov 2013 07:53:14 -0800
From: [email protected]
To: [email protected]
Subject: Premiere Elements 4 audio won't play on mp4 files, codecs missing/unavailable on .mov files
    Re: Premiere Elements 4 audio won't play on mp4 files, codecs missing/unavailable on .mov files
    created by Steve Grisetti in Premiere Elements - View the full discussion
Premiere Elements 4 pretty much works with tape-based digital video. That would be video from a miniDV or HDV tape-based camcorder. It doesn't handle other formats very well.
If you plan to edit MP4s, you definitely want to upgrade to a more current version of the program. If you can't install a current version of the program, you may need to address issues on your computer (such as an outdated operating system or underpowered hardware configuration).
Short of that, you could buy Quicktime Pro from Apple for $29. It will edit MP4s, even on a PC platform.
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5879880#5879880
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5879880#5879880
     To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5879880#5879880. In the Actions box on the right, click the Stop Email Notifications link.
           Start a new discussion in Premiere Elements at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

Hi, I have problem with importing MOV files from SJCAM 4000. MOV files are in supported formats for Adobe Premiere Elements 11. But if I'm importing MOV file, only audio part is imported, video part is not imported. How can I solve this problem?

Hi, I have problem with importing MOV files from SJCAM 4000. MOV files are in supported formats for Adobe Premiere Elements 11. But if I'm importing MOV file, only audio part is imported, video part is not imported. How can I solve this problem?

haben
From looking at the specifications of your camera (SJCam 4000), we know already what video compression your camera is using. It is H.264.
A H.264.mov file should be supported by Premiere Elements 11. On what computer operating system is your Premiere Elements 11 running?
Do you have the latest version of QuickTime installed on your computer? And, are you running QuickTime and Premiere Elements 11 from a
User Account with administrative privileges? Please go to Premiere Elements 11 Publish+Share/Computer/QuickTime to confirm that you find
presets there for the QuickTime choice there.
What are the properties of these H.264.mov files - is it 1080p30 (1920 x 1080p30) or something else? Do you know if this camera is recording with a variable or
a constant frame rate?
Please review and consider and then we will decide what next.
Thank you.
ATR

I have Adobe Premiere Element 7 installed and I use that as to editing my video's. I am having such a hard time trying to lightening a dark video. I tried everything but nothing is working. Please help

I have Adobe Premiere Element 7 installed and I use that as to editing my video's. I am having such a hard time trying to lightening a dark video. I tried everything but nothing is working. Please help

saloumehdaghighi
Premiere Elements 7, on what computer operating system?
In Premiere Elements 7, there are various effects for lightening a dark video. After applying one of these lighting effects, have you been editing these applied effects in Edit Effects/Properties Palette after you apply them?
Video Effects
Adjust - Brightness and Contrast, Auto Levels....
Image Control Panel that is a default Properties Palette panel along with Motion and Opacity....for Brightness, Contrast, Hue, and Saturation.
ATR

Have a brand new dell. Not much on it but Premiere elements 13. Haven't used it for anything else - only 5 days old. I am in Premiere, add vid, render then poof. it says add media where those rendered files were. any help would be appreciated. thank you

Have a brand new dell. Not much on it but Premiere elements 13. Haven't used it for anything else - only 5 days old. I am in Premiere, add vid, render then poof. it says add media where those rendered files were. any help would be appreciated. thank you

bgar
On what computer operating system is your Premiere Elements 13 running on?
What are you (manually) or the project (automatically) setting as the project preset?
(See Edit Menu/Project Settings/General and the readings for Editing Mode, Timebase, Frame Size,
and Pixel Aspect Ratio (even if fields look grayed out).
What are the properties of these source media, including file extension? The brand/model/settings of the camera that recorded the
video may give us this information.
When the source media hit the Timeline for the first time, is there an orange line over their content? Or is there
no colored line and an orange line appears over them only after you have edited them?
Please elaborate on "poof" after rendering the Timeline content by pressing the Render button above the Timeline content with the orange line over it.
a. Media Offline displays?
b. Other?
ATR

ITunes won't play audio with mp4 or mov video

I have wasted many frustrating hours now trying to get iTunes to play mp4 and mov videos but can't get any sound. A few months back it was working fine. Tried ALL the suggested fixes like uninstalling, updating and checking all the MIME/File boxes. When I went back to QT 7.5 and played the files independently of iTunes everything was fine. Quicktime 7.6, 7.67 & 7.7.1 do not play the audio independently or under iTunes and of course iTunes won't play video with QT less than 7.7.1. The same mp4 videos uploaded to my iPOD work fine. I currently have iTunes 10.5.3.3 installed on a Windows XP SP3 on an e-machines pc. Ideas please!!

I got this problem as well. Seems as soon as I moved to version 7.6 it stopped playing my video audio. My music plays fine, but my video audio is non-existant. It's not the file itself because I can play off my iPod (though not off my iPod through iTunes) just fine. I've done all the suggestions above and NOTHING has worked. Is there anything else we can find???

Quicktime Update No Longer Plays Any of My MP4 or M4V Video Files!?

Hi there everyone. I am absolutely desperate to find a solution to my problem now, so I was hoping someone on here might be able to help me out. I have a G4 that I use as a media center via frontrow to play my huge collection of MP4 and M4V video files that are local and streamed from the library on my main intel mac. This has been working fine for some time and I haven't had any problems playing files.
However, when iTunes 9 came out, I ran software update and updated iTunes and Quicktime to 7.6.4, as well as updating the OS to 10.5.8. As soon as I did this, all the MP4 and M4V files that had worked fine up until that point stopped being playable by frontrow/itunes/quicktime. A lot of these are movies that I bought from the iTunes store, and it will not even play those now. It is definitely not a video format problem. When I try to play them in quicktime, I get the error "file is not a video file". This applies to all old files, plus new ones I have attempted to add. Also, frontrow WILL play video files streamed from my main computer, but not local ones (same files). I did the exact same updates on my main mac, and all the files will play perfectly fine on that machine, it is only this one that won't play.
I have tried everything I can think of, I have reinstalled both apps several times. I have also checked the System/Library/Quicktime components and they are all intact, exactly the same as on my other machine. Now it looks as though my only option is to start again from scratch and reinstall the operating system - a time consuming option as I do not back up this secondary machine..
Does anyone have any suggestions of what I can do to fix the Quicktime installation? Any help would be much appreciated.
Thank you

Ok well if you want to go about it down and dirty you can try this. Take a file that does copy over correctly, for my purposes I had a Rocky and Bullwinkle episode that if I changed the file extension to .m4v it would add correctly through iTunes. From Terminal search /Volumes/youripodname/iPod_Control/Music/ for any file with the m4v extension and take note of them. Now add the "supported" file through iTunes then after it finishes do another search from Terminal and see which file with an m4v extension wasn't there before. Now from Terminal copy the "unsupported" file over to the same location with the same name. Here's what mine looked like cp /Volumes/harddrivename/Video/MUTEMATH.mp4 /Volumes/youripodname/iPod_Control/Music/F12/SJXB.m4v Now in iTunes change the Info for that file with the "Get Info" menu and your set. Mine now plays a video file that it wouldn't let me add through iTunes after the 9.0 update.
I'm sure there's a better way and when I figure out a quick script to do this by directly modifying the itunes database I'll try and repost a solution.
Message was edited by: Eli Barb

Premiere Elements 11 Audio & Video are not in sync

I am using Premiere Elements 11 for editing sermons, and recently I have noticed that in all of the finalized videos the audio and video are out of sync about half-way through the sermon. I know it is not the DVDs since they have no issues when running in a DVD player or with Windows Media Player. The DVD's that are formated after service break the sermon into three files. The files, after importing them to Premiere, read "VTS_01_1. VOB, VTS_01_2. VOB, VTS_01_3.VOB" The first file runs fine with no delay, but the last two consistently are off. When I first installed this program I had no trouble with this so I am wondering did I change something or is there a better way to do this.

terriCCC
Is your Premiere Elements 11 on Windows 7 or 8 64 bit?
How are you getting those VOBs to the Expert workspace Timeline?
Are you placing your DVD in the DVD burner tray, opening Premiere Elements 11 to use its Add Media/"DVD Camera or Computer Drive"/Video Importer with "Add To Timeline" and the ripped VOBs select in the Video Importer dialog? Or, other?
Please clarify what you are exporting your Timeline to for this playback that is out of sync...file saved to the computer hard drive or to DVD-VIDEO standard or widescreen format on DVD disc. Are you setting the correct project preset? If your DVD represents DVD-VIDEO standard is your project preset NTSC DV Standard; if your DVD represents DVD-VIDEO widescreen is your project preset NTSC DV Widescreen?
Each VOB cannot accept more than 0.99 GB. So, when more data are involved, another VOB is generated. Right now it looks like you have 3 x 0.99 GB on your Timeline. What total duration are you seeing? When you get to the burn dialog for one of these projects, what are you seeing in the burn dialog for Space Required and Bitrate.
When quality and out of sync audio occur with the ripping of the content into the video component VOBs, some have tried a seamless DVD.vob approach (combined VOBs in one file) using the computer Command Prompt and then importing the DVD.vob instead of the individual VOBs. I have written about this in a blog post.
http://www.atr935.blogspot.com/2013/09/pe-dvd-videoseamless-vob-ripping.html
I do not know if we are ready for this just yet.
Let us confirmed the details of what you are doing now as per the questions that I have asked.
Please do not hesitate to ask if you need clarification on anything that I have written.
Thank you.
ATR

DVD burned in Premiere Elements 4 freezes on playback

I have a Dell with Windows Vista Home Premium and I use Adobe Premiere Elements 4.0 for video editing. Recently, I've encounterd a problem with my burned DVDs freezing during playback, especially near menu markers, on a variety of stand alone DVD players.
I've been searching various forums to find a solution. I was told it was a problem with cheap media so I've tried various name brands on the DVDs with no cure. I was told to reduce the burn speed on the DVD recorder, but I have no idea how to change the burn speed on the DVD recorder I was also told to burn the project to a DVD folder and then import it into the software thant came with the DVD recorder. I burned the PE4 project to a DVD folder but can't figure out how to open it in Roxio Easy Media Creator 9 in order to try a different burning software.
So how do I change burn speed on the PC's DVD recorder? How do I open the PE4 project in Roxio? Can anyone recommend another solution?
Message was edited by: ReeltoReelTreasures

Don't discount any of the posted suggestions, but I work with VOB type files often, and here's what I found works best (for me any way).
When and if at all possible, always convert VOB type files to DV-AVI, then import this into PE for editing.
First you need to combine all the VOB's off of one DVD disc into one large VOB file.
This will eliminate the OOS (out-of-sync) issues you are seeing between audio and video.
View this link for details:
http://muvipix.com/phpBB3/viewtopic.php?f=38&t=2469
Once combined, then use Prism to convert the single VOB into the DV-AVI format.
Use this FAQ link for Prism or Win Movie Maker convert options:
http://forums.adobe.com/thread/415317?tstart=0
I have found large VOB and MPG files to be a challenge to work with within PE, but once converted via the method described, PE is very stabile and the editing experience goes up an order of magnatude.
Convert the VOB's, trust me on this one...

Premiere Elements 11 crashes during playback after adding PiP

I have Adobe Premiere Elements 11, up to date, and Windows 7 home up to date. This is a new problem that just started with my most recent project. I have done these types of edits and PiP's many times with success with the same type of source video formats, etc.
The problem: I add a small clip of video over the main video timeline as Picture in Picture. It adds to the timeline successfully and I can even play it back ok (before rendering). If I add a transition to the front of the PiP, it will crash during playback (pre-render). Or, if I render the timeline before adding the transition, it will also crash during playback once it gets to the PiP.
I tested PiP with still pictures and that works ok, it only crashes on video PiP. I have tested different video formats (from GoPro and from Panasonic camcorder) with the same results (crashes). I have uninstalled Adobe Premiere as well as Quicktime and re-installed them, same results. I am quite frustrated with the constant crashes, especially since I have done a dozen or more videos the same exact way using the same cameras and same types of video files.
Any help is appreciated.
Justin

So I created a new project using the project preset "DSLR 1080p30 @29.97". Everything worked fine in that project using the same source videos and doing PiP (tested with both methods).
I opened the project that was giving me problems and the PiP worked when using your approach of dropping the PiP clip onto Video 2 then scaling it down. I then deleted that PiP and re-added it the way I was doing it before, and it crashed the first time I tried to play it back.
I closed down Elements and again tried to reproduce the crash the same way, but this time it worked and did not crash...I tried multiple times to reproduce the crash, sometimes it would, sometimes it wouldn't...
So, I don't know exactly what the problem is. Lastnight I could reproduce the crash every time by either rendering the PiP or adding a transition to the front of it (then playing it back), every time it would crash. Now it is behaving differently.
At any rate, I will start using the correct project settings going forward and know that I can PiP using the other method as well. Maybe the project that is giving me problems is just corrupted or something, I'll toss it an start anew.

Cannot import .MOV files with Premiere Elements 12: generic error. Using Windows 8.1 (64b)

This question was already on the forum for older version of Premiere and Windows. I'm making my videos (.MOV format) with the digital camera Casio EX-ZR400.
I have no any problems with Photoshop Elements 12 for pictures produced by this camera.

Dngineer
What is the source of your .mov file..(brand/model/settings of the camera that recorded the video)......what is the video and audio compression and frame rate?
Are you working with the 12.1 Update of 12? If not, please do so using an opened project's Help Menu/Update. Both QuickTime and Premiere Elements need to be run from a User Account with Administrative Privileges. Are you doing that?
Narrowing things down
Are all files with the .mov file extensions the only video files that you cannot import into the program? Any exceptions?
When you open Premiere Elements 12/12.1 to the Expert workspace and go to Publish+Share/Computer/QuickTime, does that choice have its presets?
Let us start here and decide what next based on your reply.
Thank you.
ATR

Premiere Elements 9 audio issue

Hi, i have an audio issue with Premiere Elements 9.
I just purchased a Dazzle DVC 100. I've captured Video/Audio through Pinnacle Studio no problems.
But when I try to capture in PE9 I only get Video. I have changed every setting i could find under the
audio preferences menus, tried every combination i could but still no audio. Am i missing something?
Thanks for any help forwarded!
These are the settings i tried.
edit - project settings - playback settings - I've clicked both Desktop Audio/External Device Audio
edit - preference - audio hardware - Default Device - Premiere Elements WDM Sound
                                                                           ASIO Settings - Input - Realtek Digital Input (selected)
                                                                                                  - Output - Speakers (Realtek High Definition Audio) (selected)
                                                                                                                - Realtek Digital Output (Realtek High Definition Audio) (selected)
Tried the Default Device: Asio4All v2 setting
This comes up with 2 options Realtek High Def Audio and Dazzle DVC100 Audio Device
I have selected both these still no audio.
I'm stumped.

Unfortunately the Dazzle is one of those low-end capture units that are pretty much made to work with the video editor that comes with them. Even converting the video won't make it more compatible with Premiere Elements.
As I explain in my books as well as in the FAQs to the right of this forum, the best devices for capturing video for editing your PC are called DV bridges. The best value is the ADS Pyro AV Link, available for about $100 online.
http://forums.adobe.com/thread/431853?tstart=0
The video it captures load right into Premiere Elements and edit beautifully!

Premiere Elements 7 Audio Help

I'm working on a video project in Premiere Elements 7. After starting to get the hang of it (this is my first time using the program), things were going fine. I was in the process of manually setting up the menu markers, when I came across a stretch of video that had no audio. This part was approximately an hour in and the entire video up until that point was perfectly fine. The soundless part lasts about 15 minutes and then the remaining 45 minutes have audio but it is badly out of sync with the video. I've tried restarting the project and re-uploading the video to the program again, but it didn't help. I know it isn't a problem with the video because I've worked with it before and just tested it in iTunes and Quicktime and it works perfectly fine with those programs.
Does anyone have any idea what the problem could be and how to fix it? Would the audio problems transport over to the DVD if I were to burn one with the video as is? Thanks.

Are you Importing MP3's from your iTunes, or something else? MP3's are notoriously bad for Video editing, as they cause lots of problems. I always convert all MP3's to PCM/WAV 48KHz 16-bit, and have zero issues. I use Adobe Audition, but the great, free audio-editing program, Audacity, will do this too, as will many other programs.
If you problem Audio is coming from the muxed MOV files, what are the specs. of the Audio?
Hope that that helps, good luck, and welcome to the forum,
Hunt
PS - as Steve mentions, when Importing any file with Audio, Conforming and PEK (Waveform Display) files will need to complete. There is a little blue progress bar at the lower-right of the GUI. Wait until it is done, before doing ANY editing.

Copy of Adobe Premiere Elements 10 will not playback video.

Have uninstalled and reinstalled my copy of Premiere. Have updated my NVIDIA driver. Cannot get video to playback in editing mode. Any suggestions?
I'm running Windows 7 Professional on a a quad core intel chip running at 3.4 Ghz machine with 8 GB of RAM. The video card is an NVIDIA GeForce 520/PCI3/SSE2.

Codec & Format information, with 2 links inside to read
-read both links in reply #1 http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/

Premiere Elements 8 - Audio Stops

Hey all,
I'm working on a video for my YouTube channel and when I try to play it in Premiere (in the timeline or in the preview window) the audio cuts off around 1:04. It's an MOD file that I recorded with a Canon FS200 camcorder. My computer is a Dell Inspiron 531S running Windows Vista Home Premium Service Pack 2. I've replayed the same file on the camera itself and in Windows Media Player and I heard the audio all the way through. Any help would be greatly appreciated.
Thanks in advance!
Alex

How fast is your processor and how much RAM do you have? Have you freshly defragmented your hard drive?
When you shot your video, did you ensure that it was shot in XP mode?
When you started your Premiere Elements project, did you select the project settings for a Hard Disk standard definition camcorder?

Premiere Elements 11 - No audio on playback using MP4 or MOV video files

Similar Messages

Maybe you are looking for